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Table of contents

HOLIDAY INN HOTELS, AN OVERVIEW:

INTRODUCTION TO THE, SALES MARKETING MANAGER 7

FUNCTIONS OF MANAGEMENT:

Long term plan:

Short term plan

Contingency Planning:

ORGANIZATIONAL STRUCTURE:

INTERPERSONAL ROLES:

INFORMATIONAL ROLES:

DECISION MAKING:

MARKET INTELLIGENCE

COMPETITION ANALYSIS

PROVIDING SERVICES WITH EMERGING MARKET TRENDS:

STRONG FOLLOWER:

CUSTOMER RETENTION:

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ACKNOWLEDGMENT:

 Our Honored and Respectful, Prof. …………………., who provided us with


endless and invaluable guidance.
 We thank the management of Holiday Inn for giving us their valuable time and
co-operating with us. They treated us with courtesy and provided us with all the
information we needed.
 We also would like to thank all the individuals who have contributed towards the
completion of this project.

OBJECTIVE:
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In this project we have tried to observe an organization and see how it is
running.

The main objectives were:

 To practically observe the managerial functions, skills and roles.


 How the managers performs his managerial functions, skills and roles.

 Learn how the manager controls his staff using his skills.

INTRODUCTION OF HOSPITALITY

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The Indian hospitality industry has emerged as one of the key
industries driving growth of theservices sector in India. It has
evolved into an industry that is sensitive to the needs and desiresof
people. The fortunes of the hospitality industry have always been
linked to the prospects of the tourism industry and tourism is the
foremost demand driver of the industry. The Indianhospitality
industry has recorded healthy growth fuelled by robust inflow of
foreign tourists aswell as increased tourist movement within the
country and it has become one of the leading players in the global
industry. Foreign tourist arrivals (FTAs) into the country increased
steadilyfrom 2002 to 2008. FTAs dipped in 2009, due to the global
economic slowdown; however, theimpact on the Indian industry
was much lower than that on the global counterparts. FTAs
areexpected to increase in 2010. On the other hand, domestic
tourist movement within the countrywas the highest in 2009.

HOLIDAY INN HOTELS, AN OVERVIEW:

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HSSSXXXXXXSSSHHHHHHHoliday Inn is an international hotel and resort chain
having hotels and resorts in every known big city in the present world. The head
office of Asian subcontinent is located in Mumbai (India). There chains includes

 Intercontinental Hotel & Resorts


 Crown Plaza Hotel & Resorts
 Express by Holiday Inn
 Stay Bridge Suites
 Holiday Inn Express
 Holiday Inn Hotels & Resorts

Holiday Inn Lahore started its operation and functioning in July 1995. Holiday
Inn Lahore is a perfect place, comfortable and luxurious. Holiday inn is a four
star hotel. They offer a variety of services and amenities such as full service
restaurants and swimming pools. Credit card guarantee required for all arrivals-
Deposit may be required during special events.

Holiday Inn Lahore, franchise of the Inter Continental Hotels Groups family is
striving to achieve new landmarks on roads to success. They are always in rent
less pursuit of excellence ensuring the social privacy of our valuables customers
and guests. We know that they are always there to add value to our prestige and
enhance our reputation in the world care, comfort and hospitality.

IHG is the world’s most global hotel company and the largest by number of
rooms. They group has more than 3700 owned, leased, managed and franchised
hotels and over 600,000 guest rooms across nearly 100 countries and territories.

Their strategy is the aim to provide all their guests outstanding quality and
comfort with genuine friendliness and professional warmth, surpassed by none.

Holiday Inn is located on Egerton Road Lahore 25-26. It is a 4 star hotel with all
amenities if a 5 star hotels. It is conveniently located in central Lahore and is
close to all business centers. At this time it employee’s 400 employers, working
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in three shifts. The owner and Chairman of Holiday Inn Lahore is Khawaja Tariq
Latif. MD is Khawaja Khurram.

Holiday Inn LHR has the following features :

 120 Guest Rooms


 8 Suites
 15 non- Smoking Rooms
 68 Double bedded Rooms
 52 single bedded Rooms
 1 Special Rooms for disabled
 Downtown /City Centre
 9 Floors
 Cocktail Lounge
 3 Restaurants (China grills, Lahore gates & roof Barbeques)
 Airline Desk: World Travel
 Rental Car Desk: International Tours (PVT)

ORGANIZATION’S HISTORY

HOLIDAY INN

The Hotel industry is among the top three constituents of the world economy after oil
and autos growing faster than the petroleum and arms. It is larger than automobile
industry in Japan, agriculture in the U.S.A. and banking in Switzerland.

Although service concern industries are contributing for the comfort and business
provision for the people all over the world but it took long time to recognize hotels as
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the main and most useful industry in Pakistan. The path of recognition to this industry
was paved in 1980 when Prime Minister of Pakistan “ Benazir Bhutto’ declared it as a
industry under certain act.

It leads to the development of hotel industry. It helped the owners of the hotel to think
more seriously so that hotel can provide the benefits to the economy of our country
through attracting foreign tourists in this region.

The industry in Pakistan is not very large to begin with . The major player are of
course the Pearl Continental, Sheraton, Marriott and Holiday Inn chains and then there
is a Serina hotel chain which is basically at the more prominent tourist spot.

 PEARL CONTINENTAL.

 SHERATON.

 MARRIOT.

 HOLIDAY INN WORLD WIDE.

INTRODUCTION OF HOLIDAY INN WORLD WIDE

HIWW is the largest hotel chain offers the exceptional value service in more than 80
countries of the world with more than 1900 resorts world wide. With 5 hotels types.
HIWW is was established in 1950 . There is also a Holiday Inn hotel for every travel
occasion. It is owned by Bass International based in America .

MAJOR TYPES OF HOLIDAY INN

1. Holiday Inn Crowne Plaza


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These are Holiday Inn World wide premier properties located in major gateway cities
and designed primarily for business travelers. These include Crown Plaza club floors,
lounges, and comprehensive meeting rooms, executive rooms, and health club with
pool. Holiday Inn Crowne plaza hotels in Europe , Africa and Asia pacific provides
outstanding sport for business travelers , superior meeting facilities and a professional
conference staff , plus intensive business services .

2. Holiday Inn Crown Plaza Resort

Crowne Plaza Resort in Europe , Africa and Asia Pacific also provide extensive
health and fitness facilities as well as leisure service/concierge desk to assist in
arranging resort activities which include supervised programs. These hotels are
located in premier resorts destination worldwide. They offer high caliber resorts
experience at excellent value for money.

3. Holiday Inn Hotels

Holiday Inn hotels are Conveniently located in small towns, gateways near airports
for business and shopping throughout the world. They provide a restaurant , a
lounge ,Business Center and a range of different facilities .

4. Holiday Inn Resort

Holiday Inn Resort located in inviting resort destination around the world. Holiday
Inn resort features a full array of activities for families including children’s club .They
are also known as Holiday Inn “Sunspree Resort” in America.

5. Holiday Inn Express.

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Holiday Inn Express are simplified version of traditional hotels designed for travelers
who do not want or need full service. In Asia Pacific each hotel has a restaurant , a
breakfast bar and a rapid check in/out .

Asia Pacific

Asia Pacific region offers around 77 hotels situated in 16 countries of Asia offering
about 21,000 guest rooms. Asia Pacific countries are controlled by the head office
situated in Hong Kong.

Holiday Inn In Pakistan.

In Pakistan HIWW has a chain of 4 hotels.

1. Holiday Inn Crowne Plaza Karachi.

2. Holiday Inn Islamabad.

3. Holiday Inn Multan.

4. Holiday Inn Lahore

HOLIDAY INN MULTAN

Established in October 1994, situated at 76-Abdali Road Holiday Inn Multan is the
only international standard hotel in Multan. It is a beautiful combination of quality
and business facility for travelers and business community. Being situated in the
business locality of Multan it is now approaching towards the international standard

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by attracting the business of Pharmaceutical Companies, Embassy, and Foreign
Travelers and has opened its gate for the tourists in this region . Holiday Inn Multan is
working with 216 employees , has 98 rooms and 3 banquet halls with a very little
parking lot .It is almost a three star hotel having an area of 2000 yards.

ORGANIZATION SETUP OF HOLIDAY INN MULTAN

Holiday Inn Multan officially announced in July 95 have adopted a functional


structure . Basically HIWW is a “Franchised System” in which a main quality control
head office is established and the Franchise is granted to different owners of the
hotels. The hotel , in turn pays the royalty for the name “Holiday-Inn” and strictly
implement the standards.

Structure of HIM is divided on the basis of functions. Following departments are


presently working in the hotel .

 General Account Department


 Front Office and Reception

 Food & Beverages

 Sales & Marketing


 Engineering
 Laundry
 House Keeping
 Human Resource Department

Beside this, hotel has 3 major outlets

 Mehfil Restaurant

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A buffet corner for Continental and Pakistani dishes.

 Shang Palace

Offering typical Chinese food in sophisticated ambience with moderated price.

 TGI-76

It provides 24-hours service , Hi-tea, snacks and ice-cream to customers.

Hotel has overall 98 rooms with 5 suits. It also has 3 banquet halls, 5 small meeting
rooms, swimming pool and direct access to the world wide reservation through
Holidex System.

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INTRODUCTION TO THE, SALES MARKETING MANAGER

Mr. Ahmad Salman is the Deputy Director of Sales &


Marketing at Holiday Inn. He graduated from Punjab University in
MPA. He started his career in 1988 with an assignment, where he got
responsibility of OTC products, like Johr-Joshanda, there he worked
for 3 ½ years, then he joined Avari in 1991, till 2005 in sales &
marketing department. Then Sir Ahmad joined Serena Hotel, after
which he joined Uni-Lever in Islamabad as a Regional Sales Manager
of the North Sector for a duration of 2 ½ years. Not fully satisfied,
he then joined Telenor Pakistan as a Manger of Profit & Sales in
Faisalabad. Last year in September 2009 he moved to Lahore and

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joined Holiday Inn and now he is
presently working as a Director of Sales
& Marketing.

FUNCTIONS OF MANAGEMENT:
 Planning
 Leading
 Organizing
 Controlling

PLANNING

Long term plan:


 The long term objective of Holiday Inn is to earn revenue.
 Becoming the leader in hotel industry in Pakistan.

Short term plan


 The short term objectives are to provide courteous, friendly, caring and best
services to its customers.
 Making guests feel welcomed by providing unquestionable service and care.

To achieve short term or long term objectives plans are made. Plans regarding
financial matters are made entirely by the exclusive management. To make a plan
for achieving any short term objective the executive management takes decisions
from middle management and the employees as they play a huge part in
achieving the desired goals.

As according to DSM – Ahmad:

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“I have a team of three sales managers. We plan on weekly bases. We use
frequency charts which are filled everyday of daily records.

We develop a strategy, then roll out of specific strategy and then wait for the
desired outcomes.”

Contingency Planning:
The restaurant has contingency plans for every department. For example in HR
department the contingency plan is that in case if the chief chef leaves the job for
some reason or expires the restaurant will hire a trained chef
from somewhere on contract basis until it finds a chef of its
own.

The advantages of contingency plans are that:

 Helps getting into a better position to cope with unexpected


developments.
 Avoid the shock of complete surprise
 Avoid halting of operations during emergencies.

ORGANIZING

When we talk about the organizing, Holiday Inn organizes its management in a
very authentic way. They organize rooms, banquets, weddings and arrange for
trainings, seminars, conferences and any desired functions.

They also organize for cultural events, multinational seminars, political


lectures or debates or any type of business briefings. For example, during the
international cricket season, Holiday Inn prepared itself in a very impressive way
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to facilitate the foreign cricketers. They provided them the comfort and
relaxation, so they could feel at home.

Holiday Inn has organized their rooms in three different categories which are

 Standard Rooms
 Exclusive Rooms
 Family suites

In a total they have 120 rooms. They do their unsurpassed to provide an


outstanding environment to make their customers feel at ease.

ORGANIZATIONAL STRUCTURE:
The organization chat of Holiday Inn hotel reveals that the structure in the hotel
is

Vertical structure
Centralized Power
Defined Reporting Relationships
Formal Control System

These essentially indicate that there is:

 Routine tasks
 More formalization
 Emphasis on rules and regulations

LEADING

Holiday Inn leads, motivates and inspires its workers by providing them
different incentives and fulfilling facilities and incentives.

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When he (Ahmad) joined Holiday Inn his staff was already on their target, he
himself also decided to work with his staff to
accomplish that target. Mr. Salam said,” if u don’t want to
waste time and just do real business, then I advise you to only
meet with the top managers of the organization , like decision
makers of the organization.”

Mr. Salman’s employers say that he has provided them a


very friendly environment, in which they feel
comfortable to give their opinion relating to anything.
They all work very hard as a team and individually because the markets are
changing dynamically day-by-day.

For motivation Mr. Salam goes into the market with his teams. He says he takes
off his coat and tie and works side by side with his teams, unable to differentiate
between manager and employee.

CONTROLLING

Controlling means evaluating results and taking the correct measures against
them. The hotel practices control in every department. For employees, employee
appraisal form is filled by the supervisor after every 3 months evaluating the
performance of the employee. If the supervisor feels satisfied with the employee
then he is passed and if not then the employee is instructed by the supervisor until
his performance is improved.

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************************

ROLES

INTERPERSONAL ROLES:
Mr. Ahmed Salman has very effective strategy to welcome the customers, they
have a team to greet people and their duty is to receive customers with great care
and happiness, they show delight at every one’s arrival. They provide very kind
environment to the customers so that customers can adjust easily. They allow
their customers to comment on their services or suggestions are always
welcomed. They make customers feel free and at home. Dealing with the
suppliers or anyone how is linked up with the hotel in a very friendly manner,
they listen to all the requirements of every one whether he is an employee or a
customer. For all these services, first they train their employees in a very good
manner; they guide them in ways to provide excellent services.

INFORMATIONAL ROLES:
He said that providing information and receiving information is really very
important part of the running business. It includes so many things; they inform
people about all the new arrivals in the hotel by displays of the products, so as to attract
the people, TV ads, banners, pamphlets & brochures. He said that usually he makes

10 to 15 calls per day. They implement new strategies such as- how to approach
market trends, they also refer to attract foreigners and cricket teams, including
sponsorship and discounted packages to attract more customers and make them
aware about the offers. They try and use every way possible just to get the word
out about any new-coming or happening.

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DECISION MAKING:
Decision making is the most important role among the three managerial
roles as described by MINTZBREG “It is the first responsibility of a manager to
understand the environment and make new decisions.”

Ahmed Salman said the profit as their revenue of this year fell down from
30% to 25%, so he used his set of authorities to minimize the extra staff, cut
down the extra costs to maximize the profits without incurring high costs. He
makes his own decisions according to the situation; he has high authority to make
decisions without any one’s consent and consultation. He said that he has “set of
responsibilities with the authorities.”

Mr. Salman says he has been given “authority with limits”, so he makes
decisions on the spot which he feels comfortable with and he knows that will
result in benefits.

Now a day’s our country is economically facing a down fall, most of the
businesses are declining, so there’s a need to make decisions quickly. He said that
“who react first will take over the business”.

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CASE STUDY

Internal Assignment in Holiday Inn Multan

This report covering the procedure of internal assignment at Holiday Inn Multan. For
different types of organization such as hospital universities Govt. agencies and hotels
the functional business areas of course differ. So structure at holiday Inn Multan is
divided on the basis of function following department are presently working in the
hotel.

 General Account Department


 Front Office and Reception

 Food & Beverages

 Sales & Marketing


 Engineering
 Laundry
 House Keeping
 Human Resource Department

There are many sub-area in these department like in HRM department the sub-area is
security checkup and in general account department sub-area is purchase department.

As in one country majority of population proves to be laggards this is all become of


literacy rates and limited scope. Especially in Multan people still think a hotel to be a
luxury because of social back ground Holiday Inn Multan had to face great problems

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in the beginning but its management tried hard to change the concept of management
and making them aware of “what is called International STD” people are only price
conscious not quality so business is not growing much faster.

As requirement of our , we first give process of performing internal and audit then
there strength and weakness overall and with respect to every department.

Process of Internal Audit at Holiday Inn Multan

The process of internal audit at Holiday Inn Multan carried out in different ways. First
the information are gathered them assimilated and evaluated.

Following are the ways through which information are gathered in the organization.

Forms

The head office send form to Holiday Inn Multan. The main content of this form is
about all services and product offering in the hotel. Guest fill this form at the time of
check out. These forms are only available in room. The management of Holiday Inn
Multan take special care of these form because it is necessary for them to send same
number of form back to head office at the end of month which he was received at the
beginning of month.

Guest Comment Card

It is also a tool for estimating the level of service at the hotel. These cards are
provided at each outlet with related question to that outlet. This gives a quality of data
about strength and weakness.
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Inspection By the Head Office

Generally once a years team from head office visit the hotel and sometimes it is
unannounced. He prepares the detail report of each and every practice during their two
days stay. This report is presented to General Manager and Head Office in Hong Kong
Copy of this report is distributed among department and target date for adjustment and
rectification is set General Managers periodically reviews the progress and keep
contact with Head Office.

Complaints

It is also a source of identifying the weaknesses. The manager of every department


take action to reduce these complaints.

Inspection by the General Manager

As far as thorough check up of processes at all departments is concerned General


Manager carries out the unannounced inspection at various unit along with the head of
department Quality Std are checked and deviation from standard is recorded personal
manager prepare the Discrepancy Report and head of department is given a target data
for rectification and constant follow is maintained.

Manager as Special Duty

Management of Holiday Inn Multan has implemented a nice procedure for regular
inspection covering each and every section of Organization Department Head are
assigned a duty of “MOSD” on one a week. This schedule is rotated by the personal
manager. Each department head performs MOSD duty in addition to his regular
working hours.

Assimilating and Evaluating the Information


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Once the information is gathered it should be assimilated and evaluated for the
purpose of assimilated and evaluated of information the tow types of melting held in
Holiday Inn Multan.

1. Routine meeting

2. Special meeting

Routine Meeting

Every day from 9:00 to 10:00 O’clock a meeting held in Holiday Inn Multan. In which
General Manager and all head of department participate. In this meeting the manager
collectively identify the most important opportunities and threat facing the firm and
assimilated evaluate the issues problem concern and need of all department and give
same measures.

Special Meeting

Special meeting occur when team from Head Office visit the hotel on any big
discrepancy occur.

Now here is some important Internal strength and weakness of the organization.

Strengths

1. Holiday Inn Multan is the only International Std hotel in Multan.

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2. No risk factors is involved because the organization is supported by Holiday Inn
world wide (HIWW).

3. The technology using at the hotel is latest one.

4. Expenses one very limited because the company is spending is spending very
little on advertisement but gaining much sale on the other hand and salaries are very
low.

5. The organization is financially strong.

6. Holiday Inn Multan is situated at very good place. The location is prime
commercial area.

7. Holiday Inn Multan is beautiful model of typical local touch of architecture with
blues tiles combination.

8. The employees of the Holiday Inn Multan are mare skillful as compare to other
hotel in Multan.

9. The Holiday Inn Multan offers mare services and product as compared to any
other organization.

Weaknesses

1. The major weakness is the parking problem. Management has constructed an


underground parking area but it is also limited space.

2. No direct entry far shag palace guests have to pass through lobby main gate.

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3. The reception disk is quite distant from main gate. It is better to make reception
center near the entrance.

4. Inter-distance between the table is very little mart guest complaint about it.

5. Swimming pool is not available to the guest. Yes complete arrangement such as
attendant desk, chair, bed are present but there is a constant problem of water
purification. Rusty water has damaged the titles of swimming pool.

6. The employee of the organization do not have required knowledge and


proficiency in English. As there employees have direct contact with the customer.

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SUGGESTIONS TO BE EFFECTIVE MANAGERS

Mr. Ahmed Salman suggested us very effective strategies to adapt, so that we


can be an effective manager. There are FIVE basic suggestions which he gave us,
as stated below:

1) MARKET INTELLIGENCE
2) COMPETITION ANALYSIS
3) PROVIDING SERVICES WITH EMERGING MARKET TRENDS
4) STRONG FOLLOWER
5) CUSTOMER RETENTION

MARKET INTELLIGENCE:
To be at the top and to fulfill all the managerial roles, initially you should be
aware of each and every thing out in the market. You should have the knowledge
of all upcoming events so that an organization can present itself in a good
manner, to attract the customers. In these days the market is revolutionizing day
by day, so we should also keep pace with the changing market. We should know
all the pros and cons of the market which we are entering.

COMPETITION ANALYSIS:
You should be conscious of your competitors, so that you can analyze and
develop the strategy to maximize the profit. It is very important to be one step
ahead of your competitor in any way possible. As a manager you should have full
knowledge about the competitor’s strategies.

PROVIDING SERVICES WITH EMERGING MARKET TRENDS:


Providing up-to-date, high-tech services to the customers is a very innovative
way to attract them. Now a day’s our society is changing so rapidly and everyone
is the search for greater heights. If you stick to one kind of service and don’t
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change you will encounter great loss. Therefore, to change according to the
arising demands is the sign of a good management. So it is necessary to provide
maximize facilities to your customers to gain profit and to satisfy your customers.

STRONG FOLLOWER:
The stronger your challenger is, the more you will compete and you will be
more passionate for your firm’s success. You should have faith in your own
decision, and if you believe that all what you are doing is profitable and within
the resources of the business, then you should go for it! You should work
enthusiastically and motivate your subordinates to accomplish the targets set.

CUSTOMER RETENTION:
We know that the customers are the backbone of every business’s success. So
the customers should be provided facilities in a very organized manner with
hospitality; services should be cheap and at the same time good in quality and
which should be provided efficiently. These qualities will attract customers who
will always place you on their top most priority list. Fulfilling the consumers
needs not only will provide you with business but also superiority in the market.

****************************

MANAGEMENT SKILLS TO BE USED

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Mr. Ahmed Salman utilizes all the major skills at his position. Conceptual
skills are used to solve and analyze the critical situation. With the help of his
mental ability he is able to take the correct decisions at the right time. He (Mr.
Salman) has 15 years of experience, which enhances his ability to handle every
type on problem. Due to his experience his concepts are crystal clear and he can
easily handle the difficult situations by posing better and improved solutions. Mr.
Salman organizes the tasks knowing what should be done first and what should
be done after some time. Conceptual skills are very important in this field of job.
As a manger of sales and marketing, Mr. Salman identifies the opportunity for
innovations and recognizes problem areas and implements solutions to eliminate
the problem.

Mr. Ahmad Salman uses his human skills, which is the ability to work well
with other people individually or in a group, although he is on high post i.e.
Director of Holiday Inn but he still considers himself a normal middle-class
human being, who also started his career from the initial stages. He is a down to
earth type of person, who knows and respects his cultural and moral values due to
which he has the ability to understand the needs of his people. He is kindhearted
and polite to his subordinates; he said that “he works with his staff as if he is
one of them.” On the other hand, Mr. Salman has very high communication
skills which can easily influence his communication and understanding with
others. He motivates his staff and gives them full support. He is role model for
his subordinated, who guides them and shows them the right path to follow.

A good leader can express himself by his effective skills, he has the ability to
manage the time, to divide the task in proper way and maintain the discipline. His
work does not end by imposing the tasks on the employees, but his duty is also to
check whether the work is being done properly or not.

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Last but not the least; he uses his technical skills as well. Although he is a
manager but it is also his duty to be aware of all the basics first. Mr. Salman has a
clear understanding of his job-specific needs, so that he can teach his staff
without any difficulty, what to do and how to do. As a manager, who leads and
appoints

jobs, his own technical skills need to be well defined. Mr. Salman has all the
qualities for a being an excellent manager in his field.

**********************

GUAIDENCE GIVEN TO US:

As said by Mr. ……………:

“Come, Work and Go, never involve yourself in Organization Politics”

&

“Always keep your INTERGITY, feel comfortable about your work and don’t let anyone point a finger at you”

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THANK YOU……!!!!

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Our Prof. A. Amjad assigned us an assignment in which he asked us to take an
interview of a manager and to get answer of assigned questions, so the 1 st step was to
make plan when to do what:

PLANNING:

According to the assignment our first task was to select our desired organization so we
selected HOLIDAYD INN. And then we planned to the take interview of Ahmed
Salman, who is the Director in sales and marketing department at Holiday Inn. We set
an appointment for the 18th of March 2010 at 4:00pm.

ORGANIZING:

As there were 4 questions each pair got to ask 1 question each, after getting the
desired and required information our duty was to manage it sequentially, we tried our
level best to get maximum information from the manager and to involve it into our
project. We expressed our word by images as well.

LEADING:

We all worked as a group so there was not any leader in particularly. We all worked
very hard and put our full efforts into this assignment. We supported and motivated
each other in doing this assignment.

CONTROLLING:

All the plans which were made by us were accomplished on time; we arranged and
gathered all the information in the form of our final assignment. It all came together in
a smooth form.

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Our group worked really hard and put a lot of effort into this assignment, hopefully
we were able to meet the expectations of our honorable sir.

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