Presented By:

IN
SHUBHAM RUSIA
HUMAN
RESOURCE
CAPSULE TO LEARN SIX SIGMA
 Define Six Sigma

 Sigma is the Greek letter representing the standard

deviation of a population of data.

 Six Sigma is a highly disciplined process that helps a

company focus on developing and delivering near-
perfect products and services.

 It is a way of knowing where you are and where you

could be!
 WHAT IS SIX SIGMA ?

 M e a s u r e of how well a process is performing

- Six Sigma process produces 3.4 defects per
million opportunities
- Most companies are at 3-4 sigma level
 P h i l o s o p h y of reducing defects so we can improve
customer satisfaction and reduce costs
 B u s i n e s s S t r a t e g y that increases process
performance resulting in enhanced customer satisfaction
and improved bottom line ($$).
 SIX SIGMA

It is a Philosophy
It is a Process
– Anything less than ideal is an
opportunity for improvement – To achieve this level of
performance you need to:
– Defects costs money
Define, Measure, Analyse, Im
– Understanding processes and prove and Control
improving them is the most
efficient way to achieve lasting
results

It is Statistics
– 6 Sigma processes will
produce less than 3.4
defects per million
opportunities
 MANAGEMENT

HRM PRODUCTION

DESIGN
SIX ADMINISTRATIO
N

SIGMA
IT QUALITY DEPT.

PURCHASE
 Sigma Level Six Sigma =
99.9997%
Sigma Level Defects per Million
(Process Opportunities
Capability)
2 308,537
3 66,807
4 6,210
5 233
6 3.4

Six-Sigma is an integrated quality improvement

framework, which aims at ensuring no more than 3.4
defects per million opportunities.
 What it means to be @ Six Sigma

Is 99% (3.8s) good enough? 99.99966% Good – At 6s

20,000 lost mails per hour 7 lost mails per hour

Unsafe drinking water One minute of unsafe

almost 15 minutes each drinking water every seven
day months

5,000 incorrect surgical 1.7 incorrect surgical

operations per week operations per week

2 short or long landings at most One short or long landing at

major airports daily major airports every five years

200,000 wrong drug 68 wrong drug prescriptions

prescriptions each year each year
 Why Six Sigma?

Money Quality

Customer Competitive
Satisfaction Advantage

Growth Employee Pride

 SELECTION AND RETENTION IN SIX SIGMA

Potential HR contributions in this area include:

Building a competency model that will help identify candidates
with the right mix of technical, team, and leadership skills and abilities.

Creating job descriptions that help candidates fully understand

the position and expectations prior to signing on.

Developing a retention strategy that will help ensure Black Belts

complete their rotation and the organization recoups its investment in
training and development.
 PROJECT TEAM EFFECTIVENESS

HR professionals can help the project teams work together more

effectively. Potential HR contributions in this area include:

 Ensuring team leaders and members get training and/or coaching in

teamwork, conflict management, communications, dealing with difficult
team members, and other team effectiveness skills.

 Acting as a resource for Black Belts who encounter team-related

challenges they cannot surmount.
 Six Sigma Phases

Define Measure Analyze

Improve

DMAIC Control
 • Define Customers and Requirements (CTQs)

• Develop Problem Statement, Goals and Benefits

• Identify the Process

• Define Resources
Define • Evaluate Key Organizational Support

• Develop Project Plan and Milestones

• Develop High Level Process Map

 • Define Defect and Opportunity

• Develop Data Collection Plan

• Validate the Measurement System

• Prepare data collection plan :

- How many data points do you need to collect ?
Measure
- How many days do you need to collect data for ?
- What is the sampling strategy ?
- Who will collect data and how will data get stored ?
 • Define Performance Objectives

• How well or poorly processes are working

compared with Competitor’s
A n a l yz e
• Identify Sources of Variation

• Don’t focus on symptoms, find the root cause

 • Perform Design of Experiments

• Develop Potential Solutions

• Develop implementation plan.

Improve
- Prepare final presentation.

- Present final recommendation to Management

Team.

• Correct/Re-Evaluate Potential Solution

 • Define and Validate Monitoring and Control
System

• Develop Standards and Procedures

• Implement Statistical Process Control

• Verify Benefits, Cost Savings/Avoidance, Profit

Control Growth

• How will you maintain to gains made

-Change policy & procedures
- Change drawings
- Change planning
- Revise budget
- Training
 Mentor, trainer, and coach of Black Belts and
Master others in the organization.
Black
Belt

Leader of teams implementing the six

sigma methodology on projects.
Champions

Black Belts

Delivers successful focused projects

using the six sigma methodology and
tools.
Green Belts

Participates on and supports the

Team Members / project teams, typically in the
context of his or her existing
Yellow Belts
responsibilities.
 MASTER BLACK BELT
Roles
- Enterprise Six Sigma expert
- Permanent full-time change
agent
- Certified Black Belt with
additional specialized skills or
experience especially useful
in deployment of Six Sigma
across the enterprise
Responsibilities
- Highly proficient in using Six Sigma
methodology to achieve tangible
business results.
- Technical expert beyond Black Belt level
on one or more aspects of process
improvement (e.g., advanced statistical
analysis, project management,
communications)
- Basic Black and Green Belt training
- Coach / Mentor Black Belts
 BLACK BELT

Roles Responsibilities

- Six Sigma technical - Leads business process

expert
improvement projects where Six
Sigma approach is indicated.
- Temporary, full-time
change agent (will return - Successfully completes high-impact
to other duties after projects that result in tangible
completing a two to three benefits to the enterprise
year tour of duty as a
- Coach / Mentor Green Belts
Black Belt)
- Recommends Green Belts for
Certification
 GREEN BELT

Roles Responsibilities

- Six Sigma Project originator - Recommends Six Sigma projects

- Participates on Six Sigma project

- Part-time Six Sigma change teams
agent. Continues to perform
normal duties while - Leads Six Sigma teams in local
participating on Six Sigma improvement projects
project teams

- Six Sigma champion in local

area
 YELLOW BELT

Roles Responsibilities

- Actively participates in team tasks

- Communicates well with other team

Learns and applies Six Sigma members

tools(Maps and Metrics, - Demonstrates basic improvement

tool knowledge
Design of Experiments) to
projects - Accepts and executes assignments
as determined by team
SIX SIGMA COMPANIES
SIX SIGMA - FINANCIAL SERVICES
SIX SIGMA CERTIFICATION
 WHY SHOULD HR ENCOURAGE SIX SIGMA AND LEAN IN THE
ORGANIZATION:

Some of the skill sets and competencies that get developed along with
the implementation of Six Sigma are as below:

 Builds Team Building Competency

 Creates a learning culture

 Develops Coaching and Mentoring skills

 Improves presentation and training skills

 Improves Project Management skills

 Encourages Statistical Thinking

 Opportunity to set challenging targets

 Creates cross functional awareness /
competency building

 Motivation through awards and recognition

 Encourages sharing and learning between

strategic business units.
 WHY SHOULD HR BE INVOLVED IN SIX SIGMA

Some examples of projects a green belt or black belt from HR can

work, with a focus of process improvement are as listed below:

 Recruitment and Induction Process

 Performance Management Process
 Knowledge Management
 Human Resource Information System
 Training and Development Process
 Compensation Disbursement and Reimbursement
Process
 Employee related administrative transactional
processes

 Competency Development Process

 Job Design and Analysis

REFERENCE BOOKS & WEBSITES
www.zdnet.com/six-sigma
www.sixsigmaranch.com
www.sixsigma.ua.edu