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Alcatel 4018/4019
First
User manual
How
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.
Your terminal has a new ergonomic layout for more effective communication.
Lift the receiver. Line key.
c ef
2ab
jkl
3d
6
mno
Numeric keypad. Partial view of display.;.
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Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Programming
the programmable keys.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
These symbols can be supplemented by small icons or text.
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How
Contents
Toc
Handset
Up-down navigator: used to navigate around the home page, through the menus or in a text zone
Who am I when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
Lock
• Date and time
• Set programming and configuration functions
Settings
Lock Lock / unlock your telephone, Send DTMF Sending DTMF signals,
Configure the set (personal assistant, display, Barring the reception of a new call during
Settings ring tone, voice mail, etc.), Forbid camp on communication.
Alcatel 4018
Accessing recent calls made and unanswered
Events external calls.
.
Other features can be accessed depending on the configuration of the system.
OK OK key: used to validate your choices and options while programming or configuring.
Audio keys
Hang-up key: to terminate a call.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press).
Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
Function keys and programmable keys
To adjust the loudspeaker or handset volume up or down
Guide key: Use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Function keys
Phone book key: Access your personal directory.
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a call-back request has been received.
Pre-programmed function keys and programmable key
'Redial' key: Lit when the function associated with the key is activated.
• To access the 'Redial' function (short press)
• Call back on the last 8 number dialled (long press).
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1 Using your telephone
Other
1.1 Making a call 1.3 Using the telephone in 'Hands free' mode (Alcatel 4018 only)
Terminal idle:
bc ef bc ef bc ef
2a 3d 2a 3d 2a 3d
o OR o OR o
mn mn mn
jkl 6 jkl 6 jkl 6
5 5 5
you are in hands free
mode
dial directly lift the number hands free number
the number receiver required (Alcatel 4018 required
for your call only) press and
release
Call in progress:
OR conv.
During a conversation, you can lift the receiver without terminating the call.
For the operator, dial '0' (by default).
press and release the loudspeaker key to switch to hands free mode (light steady).
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1 Using your telephone
1.5 Make a call using the personal phone book 1.7 Make a call-back request to a busy number
bc ef
2a 3d the number you are calling is
o OR OK Call back OK
5
jkl 6
mn
busy
press and press the select the contact to start the call
release programmed key call
directly (0 to 9)
1.8 Answering an internal call in intercom mode (Alcatel 4018 only)
1.6 Redialling You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
Redialling the last number dialled (redial) • To activate - Terminal idle:
'redial' key(short
press) When your caller hangs up, intercom mode remains active.
Call back on the last 8 number dialled
• To deactivate - Terminal idle:
'redial' key
(long press)
OK
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2 During a conversation
Other
2.1 Making a second call during a conversation 2.2 Answering a second call during a conversation
during a number of
conversation second during a name or no. of the caller light flashes
correspondent conversation displayed for 3 seconds
If you make an error, hang up: your telephone will ring and you will recover your first
call. Forbid camp on OR Allow camp on OK
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2 During a conversation
cancel conference and return to first correspondent
light flashes
hang up
2.5 Transferring a call
2.7 Placing a call on hold (hold)
• To transfer your call to another number:
• Exclusive hold:
bc
3d
ef During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
Helen 2a
mn
o the first call is on hold
jkl 6
5
OR Reply OK Helen
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
key for the line during a
whose light is conversation
flashing
Three-way conference with internal and/or external correspondents
2.6 (conference)
Helen Conference OK
during a
conversation
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2 During a conversation
• Protection against intrusion:
Intrusion protection
2.8 Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
bc ef
2a 3d
Helen Park the call OK mn
o
jkl bc ef
5 6 Additional Intrusion 2a 3d
services OK protect OK Intrusion OK mn
o
jkl 6
5
during a enter the number of the
conversation telephone on which you twice enter the
want to resume the number
conversation
Your correspondent is parked and hears the hold melody.
Protection is cancelled when you hang up.
• To recover the parked call:
Park/retrieve call
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
during a to activate
conversation
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
The function is automatically cancelled when you hang up;.
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Intrusion OK
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2 During a conversation
You can hear your correspondent but he/she cannot hear you:
resume the
conversation
Helen OR
Record OK
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3 Sharing
Other
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
Night service call pick up
• If the telephone ringing is in your own pick-up group:
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Group call pick up
Screened list :
Settings OK Services OK Consultation OK
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone:
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3 Sharing
• Hunting group call: The number called does not answer and you know that the person called has a pager:
Certain numbers can form a hunting group and can be called by dialling the group number.
'page' programmed
group no. key
• Temporary exit from your hunting group:
Go out of hunting group
paging in progress is displayed
bc ef
Additional 2a 3d
services Out hunting grp mn
o
jkl 6
5
A call on your pager can be answered from any telephone within the system.
bc ef
Additional 2a 3d
services In hunting grp mn
o
jkl 6
5 bc ef
2a 3d
Consultation OK mn
o
jkl 6
5
your group number
your group
Belonging to a group does not affect the management of direct calls. A specific number
telephone within a group can always be called by using its own number.
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3 Sharing
3.7 Calling a correspondent on his/her loudspeaker 3.9 Send a voice message copy
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
bc ef
new voice
OK 2a 3d display number of new and old
message jkl 6
mn
o
messages
your correspondent does LS announce OK
5
not reply
personal code
bc ef
5 6
number to be
called OR Mnemonic OK Send OK
• Predefined message
spell the addressee's name send message
Predefined msg OK OK OK
bc ef
2a 3d
Msg to complete OK OK mn
o OK
jkl 6
5
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3 Sharing
bc ef
2a 3d
Voice mail OK mn
o Send OK
jkl 6
5
personal code
bc ef
2a 3d
recording End OK mn
o
jkl 6
5
OR Mnemonic OK OR 0 Send OK
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4 Keep in touch
• While listening to messages, you can:
Other
4.1 Diverting calls to another number (immediate diversion) Rewind OK play back the message from the start,
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Backward OK listen to the end of the message,
bc ef
Immediate 2a 3d
Forward OK forward OK mn
o Pause OK pause while listening to the message,
jkl 6
5
twice number to be
Forward OK enter the voicemail number,
called
bc ef
End of message OK terminate consultation.
2a 3d
OR
mn
o OR diversion is acknowledged
jkl 6
5
• After consulting the message, you can:
directory number press programmed
required (0 to 9) key Exit OK play back the message from the start,
You can make calls, but only the destination number can call you. Erase OK erase message,
bc ef
2a 3d
display number of new messages OK mn
o
jkl 6
5
personal code
consultating messages
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4 Keep in touch
4.4 Forwarding your calls from the receiving terminal (“Follow me”) 4.7 Do not disturb
You wish to receive your calls in your present location: You can make your terminal temporarily unavailable for all calls.
Use the “Follow me” function.
number receiving
diversion
bc ef
Don't 2a 3d
disturb-Lock OK Do not disturb OK mn
o diversion is acknowledged
jkl 6
5
diversion is acknowledged
personal code
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
twice
new text message OK Forward to text OK
Forward on busy
diversion is acknowledged
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4 Keep in touch
read the
message
After consulting the message, you can:
terminate consultation,
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5 Managing your charges
Other
You can charge the cost of your outside calls to business account numbers.
bc ef bc ef
Additional Business account 2a 3d 2a 3d
services OK code OK mn
o
mn
o
jkl 6 jkl 6
5 5
Finding out the cost of an outside call made for an internal user from
5.2 your terminal
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6 Programming your telephone
Other
6.1 Initializing your voice mailbox 6.3 Modify the password for your phone set
bc ef bc ef bc ef
Your personal code is used to access your voice mailbox and to lock your telephone. 2a 3d 2a 3d 2a 3d
mn
o OK mn
o OK mn
o OK
jkl 6 jkl 6 jkl 6
5 5 5
You can replace the greeting message by a personal message This password controls access to the programming and terminal locking functions by
the user (default password: 0000).
bc ef
No new voice 2a 3d
message OK mn
o Perso options OK
jkl 6
5
personal code
bc ef
As long as your voice mailbox has not been initialized, personal code is 0000.
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6 Programming your telephone
T Activate/deactivate discreet ring mode
3 beep before
OR
ring OK OK
T Choose the tune
apply your choice
T Adjust ringer volume while a call arrives
External call OK OR External call OK
select the melody apply your choice 6.6 Adjusting screen brightness
of your choice (16
tunes)
Ringing level OK OR OK
OR
ProgressiveRinging OK OK
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6 Programming your telephone
press a key to
program
Settings OK My phone OK
OR Erase OK
Language OK OK
bc ef
2a 3d
OK mn
o OK OR
jkl 6
5
Directory
twice enter time of
Settings OK My phone OK OK
program appointment
• At the programmed time, your telephone rings:
OK
bc ef
2a 3d
OK Modify OK OR
mn
o
jkl 6
5
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6 Programming your telephone
Who am I OK
bc ef
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Guarantee and clauses
howtoc
Independently of the legal warranty that covers this appliance, it is Declaration of compliance
guaranteed for 1 year, parts and labour, counting from the date indicated EC: We, Alcatel Business Systems, hereby declare that we assume the
on your invoice. Alcatel 4018 or 4019 product to be compliant with the essential
The invoice will be demanded if making a claim under the warranty. The requirements of Directive 1999/5/CE of the European Parliament and
warranty does not however apply in the following cases: in the event of use Council. A copy of the original of this declaration of compliance can be
that does not comply with the instructions given in this user’s manual, faults obtained from your installer.
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people Alcatel Business Systems, in keeping with its policy of constant product
who are not approved by the manufacturer or retailer. improvement for the customer, reserves the right to modify product
specifications without prior notice. Copyright © Alcatel Business Systems.
Warning: never place your telephone in contact with water. To clean your 2005. All rights reserved.
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
MU19002BSAA-E611ed01-2605
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