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BASIC OF LOGISTICS
 

 
LOGISTICA
 
Y MERCADEO INTERNACIONAL
AUTOR: Javier Arles López Astaiza
 
Translation and update: Johana Paola Hoyos Jiménez
 

 
INDEX  

1. Basic  notions  of  logistics  and  international  marketing  


1.1. Historical  evolution  of  logistics  and  international  marketing  in  the  world  
1.2. International  logistics  concept  
1.3. International  marketing  concept  

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INTRODUCTION  

Learning  to  plan,  organize,  schedule  and  control  the  logistics  chain  and  the  marketing  scheme  of  
an   organization   is   the   daily   challenge   of   those   who   study   these   exciting   topics.   And   that   is  
precisely  the  ability  to  meet:  functions  of  procurement,  production  and  distribution,  is  what  is  
known  as  integrated  logistics  or  supply  chain  management.  Having  designed  activities  to  generate  
and   facilitate   exchanges   with   the   intention   of   satisfy   needs   or   desires   of   individuals   or  
organizations,  it  is  what  moves  the  "marketing  in  the  business  world."  Have  a  set  of  skills,  ethical  
values,  skills  and  discipline  through  which  a  recognizable  seal  is  achieved  by  any  organization  or  
community,  it  is  also  an  added  value  that  each  day  becomes  a  corporate  necessity.  

The  main  objective  of  this  unit  is  to  develop  critical  analysis  on  logistics  and  international  markets.  
Having   the   concepts   and   basic   notions,   identifying   fundamentals   variables   of   intelligence   of  
business   and   information   systems,   as   well   as   the   international   supply   chain,   conceptualizing  
strategic  markets  that  companies  develop  in  an  increasingly  global  environment.  

ACADEMIC  RECOMMENDATIONS  

• The   key   recommendation   is   to   devote   sufficient   time   to   study   the   theoretical   basis,  
clarifying   the   doubts   and   related   them   with   real   cases   and   the   actual   experiences   of  
Logistics  and  Marketing  in  companies  in  International  Business.  
• To  read  each  one  of  the  primers  of  the  course.  
• To  review  the  support  materials  and  supplementary  readings.  
• To  perform  a  research  of  the  concepts  described  for  each  week.  
• To   build   your   own   reading   records   with   key   ideas,   own   analysis   and   bibliographic  
reference  source.  
• To  review  the  schedule  of  activities  and  evaluation  criteria.  
• To  participate  on  the  activities  and  to  comply  with  expected  deliveries.  

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THEMATIC  DEVELOPMENT  

   

1. Basics-­‐  notions  of  logistics  and  international  marketing  

Figure  1.  Logistics  

Source:  Elena  Pimonova  (s.f)  

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Logistics   and   International   Marketing   have   been   developed   independently   within   companies,  
which   has   caused   friction,   unnecessary   conflict   and   ambiguity   in   the   assigned   functions.   This  
undoubtedly   affects   to   the   end   customer   when   the   goods   and/or   services   is   not   delivered  
promptly  or  there  is  a  deficiency  in  compliance  with  the  conditions  agreed  with  the  consumer.        

Logistics  and  Marketing  share  common  goals:  customer  satisfaction  and  profits  for  the  company  
as  well  as  its  maintenance  and  increase  participation  in  the  labor  market.  This  is  only  achieved  
when  all  consumer  needs  are  completely  satisfied  and  both  areas  work  jointly  and  coherently  
according  to  effectively  meet  the  expectations  of  its  customers.  

Marketing  variables  are,  among  others:  price,  place,  promotion,  product  and  after-­‐sales  service,  
which  allow  the  company  to  achieve  optimal  levels  of  competitiveness;  One  of  these  variables  
and  that  is  very  important  is  the  timely  distribution.  

So,  the  logistics  area  must  have  the  knowledge  of  each  marketing  actions  in  order  to  plan  and  
coordinate  each  one  of  the  dispatches  for  product  delivery  is  in  a  timely  manner,  at  the  right  time,  
right  place,  at  appropriate  cost,  in  the  hands  of  the  end  customers  and  meeting  completely  their  
needs.  

It  may  be  thought  that  logistics  area  should  only  be  informed  about  the  decisions  and  actions  of  
marketing  to  ensure  that  the  product  reaches  the  end  customer  to  meet  all  requirements.  But  
communication   must   be   bilateral,   that   is   to   say,   marketing   management   should   know   about  
distribution   logistics,   analyzing   aspects   such   as   geographical   location,   costs,   sales   volumes,  
storage   centers,   times   and   frequencies   of   goods   delivery,   local   regulations   and   requirements   of  
the  customer,  among  other  things,  which  will  help  to  identify  optimal  distribution  channels  for  
placing  the  goods  at  the  final  consumer.  

Logistics  contributes  to  marketing,  as  noted,  mainly  with  the  distribution  of  products  effectively,  
but  this  discipline   goes  far  beyond,  starting  from  the  supply  of  raw  material  until  bring  it  to  the  
company   for   processing,   and   then,   distribute   the   product   with   the   above   characteristics.   In  
addition,   logistics   support   with   storage,   a   decisive   step   for   customer   satisfaction,   the   “raison  
d'etre"  of  any  organization.  

The   combination   of   these   two   areas   helps   to   provide   a   timely   and   effective   response   that   in  
conjunction   with   the   marketing   mix   results   in   some   competitive   advantages.   It   should   be   noted  
that  marketing  needs  of  logistics,  as  it  is  a  means  for  the  product  reaches  the  final  consumer  and  
logistics  must  work  based  on  marketing.  These  two  areas  must  have  a  permanent  interaction  and  
feedback,  as  well  as  excellent  communication  to  work  in  order  to  meet  the  proposed  objectives  
and  goals  aiming  at  customer  satisfaction.  

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1.1. Historical  evolution  of  logistics  and  international  marketing  in  the  world  

The  contributions  of  Albert  and  Theodore  Levitt  (2006)  have  become  a  good  framework  to  discuss  
the   development   of   marketing   and   logistics   in   a   process   of   companies’   internationalization,  
becoming   fundamental   elements   for   optimal   management   of   modern   organizations.   Good  
management   relies   on   marketing   and   logistics,   as   these   two   activities   integrate   all   processes  
related  to  the  identification  and  provision  of  appropriate  products  in  the  amounts  and  indicated  
place,  at  the  right  time  and  top  quality.    

The  origins  of  logistics  term  comes  from  the  military  field,  related  to  the  acquisition  and  supply  
of  materials  required  to  fulfill  an  applied  mission.  Lots  and  lots  of  articles  point  to  the  fact  that  
it's  from  the  French  word  "Logistique"  which  first  appeared  in  the  book  "The  Art  of  War"  in  1838  
by   Baron   Henri   de   Jomini   who   was   the   general   in   French   army     during   Napoleon's   time  
(Supplychainopz,  2016).  In  the  fifties,  after  the  Second  World  War,  demand  grew  in  industrialized  
countries   and   distribution   capacity   was   lower   than   sales   and   production.   This   resulted   in   the  
proliferation  of  products  in  the  departments  of  marketing,  who  chose  to  sell  any  item  anywhere  
possible,  and  distribution  channels  began  to  be  obsolete.  Therefore,  top  management,  aware  that  
the  physical  distribution  had  to  be  efficient  and  represent  profitability  rather  than  expenses,  it  
began   testing   substantial   changes   in   distribution   systems   and   it   started   to   have   its   own   identity  
within   the   structure   of   the   organization.   Therefore,   the   origins   of   logistics   in   the   distribution  
department  controlled  storage,  transportation  and  handling  part  orders  are  given.  

In   the   mid-­‐sixties,   entrepreneurs   began   to   realize   that   reducing   inventories   and   receivables  
increased   cash   flow   and   saw   that   profitability   could   improve   if   properly   planned   distribution  
operations.  At  the  end  of  that  decade,  the  concept  of  materials  management  appears,  developed  
from  a  situation  of  scarcity  and  disruption  of  supplies,  but  whose  aim  was  the  same:  to  provide  a  
certain  level  of  service  with  minimal  social  cost.  This  period  until  1979  is  known  as  the  "maturity"  
of  logistics,  because  the  company  becomes  aware  of  the  importance  of  it.  Since  1980,  logistics  is  
consolidated  as  a  result  of  the  uncertainty  generated  by  the  characteristic  economic  recession  of  
the  decade;  management  of  the  entire  distribution  process  is  essential.    

Logistics   is   perhaps   the   process   that   more   uses   technological   advances   in   areas   such   as  
electronics,   computer   science   and   mechanics,   it   has   simplified   the   management   of   the   supply  
chain  through  the  use  of  electronic  document  exchange  for  transactions  and  accounting  code  bar  
to   identify   products   and   services,   material   transport   systems   to   reduce   delivery   times   and  
handling.  Thus,  the  most  important  items  that  make  operational  costs  that  affect  the  final  product  
yield  are  reduced.    

On  the  other  hand,  technology  is  putting  all  the  items  on  the  table  so  that  people  do  not  have  to  
leave  their  homes  to  purchase  products.    

Poorly  differentiated  mass  consumption  goods  are  sold  by  telephone,  distributed  directly  home.  
People  go  to  stores  to  look,  touch  and  try  products  that  then  buy  from  their  home.  Another  very  

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marked   in   the   current   consumer   trend   is   the   ability   to   choose   between   different   products  
according  to  their  actual  benefits,  with  increasing  disloyalty  to  brands.    

Logistics  is  not  only  to  manage  the  supply  chain;  it  also  means  eliminating  intermediaries  that  add  
cost   to   the   product.   Logistics   provides   the   means   for   the   consumer   to   contact   the   products,  
compare  them  and  if  necessary,  demand  related  services  

 
Figure  2.  Delivery  

Source:  Hugo  Lacasse  (s.f)  

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International  marketing  is  a  rich  topic  to  dwell  on  conceptualizations.  It  is  an  open  field  to  all  kind  
of  theories.  It  is  about  the  inconsistent,  unstable  and  changing  human  behavior,  buying  and  selling  
products  or  services.  Like  all  forms  of  knowledge,  marketing  also  has  its  history.  Although  it  is  not  
easy  to  summarize  something  so  large  and  complex,  here  is  a  brief  presentation  on  the  highlights  
of  its  historical  development  stages,  looking  for  understanding  the  present.      

Stage  of  economic  self-­‐sufficiency  

This   first   stage   corresponds   to   the   earliest   days   of   humanity,   when   there   was   no   social  
organization  and  each  family  group  was  bound  to  be  self-­‐sufficient.  It  is  obvious  that  in  these  
conditions  could  be  no  trade,  which  is  why  we  consider  that  at  this  stage  there  was  no  marketing.  

Marketing   did   not   exist   in   villages   and   ancient   tribes   that   inhabited   the   earth,   but   as   evolved  
human   beings,   the   organization   developing   trade   for   self-­‐preservation   and   survival   of   human,  
which   makes   try   to   satisfy   their   basic   needs   then   the   secondary   and   then   superfluous.   Thus   the  
development   of   peoples,   forces   the   increase   and   expansion   of   its   territory   reaching   to   generate  
marketing.  

Barter  Stage  

Given  the  emergence  of  the  first  forms  of  division  and  specialization  of  labor,  primitive  man  came  
to  realize  that  he  could  have  things  he  did  not  produce,  making  the  change  or  barter  with  other  
peoples  or  tribes,  and  this  happened  when  someone  collected  more  of    what  could  eat  or  use,    
from   there   began   to   appear   surplus   production   in   many   households.   This   situation   led   to   the  
custom  of  exchanging  products  between  different  groups.  Today  we  can  think  that  it  was  at  that  
time  that  appeared,  in  a  rudimentary  form,  “Marketing”.    

Stage  of  fools  markets  

It   is   well   known   that   barter   posed   operational   difficulties.   it   was   not   only   needed   to   find   the  
person   who   had   the   wanted   product,   but   also   own   the   product   required   by   the   other.   When  
appeare  a  stable  and  known  place  for  making  transactions  what  characterizes  this  historical  stage,  
it   appears   exchange   of   goods   that   could   be   considered   as   one   of   the   great   revolutions   in  
commercial   history.   The   first   men   who   developed   exchange   activities   and   they   have   to  
communicate   their   arguments.   These   techniques,   used   by   the   first   merchants   of   the   earth   have  
been  improved  by  the  Babylonians,  the  Egyptians,  the  Greeks  and  Romans  until  our  days.  

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Monetary  stage  

When   man   analyzed   the   use   and   service   of   the   products,   began   to   generate   the   value   later  
someone  give  it  a  monetarily  value.  The  appearance  of  the  coin  is  also  a  great  event  in  the  history  
of  marketing.  Its  use  eliminated  many  of  the  hardships  suffered  by  businessmen  of  that  time,  
speeding  up  the  domestic  and  international  trade.  

 
Figure  3.  Currency  

Source:  Sergey  Kuzmin  (s.f)  

The  role  of  paper  and  writing  

In   Chinese   civilization,   the   great   inventions   were   originated.   One   of   them,   paper,   by   the   second  
century  of  our  era,  when  Tsai  Lun,  manufactures  the  first  sheet  of  handmade  paper.  This  is  crucial  
for  marketing,  it  is  the  start  of  mass  written  communication.  Calligraphy  and  painting  as  arts  to  
reach  the  masses.  From  China  and  through  Arabs  paper  was  introduced  in  Europe.  The  first  paper  
factory,   which   displaces   the   parchment   and   papyrus,   was   established   in   Játiva   (Valencia),   Spain,  
by  the  year  1178.  The  mass  dissemination  of  concepts  and  ideas  could  not  be  massively  before  
Luis  Senefelder  invented  the  lithographic.  By  the  same  time,  Louis  Robert  invented  a  machine  to  
produce   paper   industrially,   which   allows,   with   the   machine   Senefelder   massification   print  
magazine  and  books,  first  mass  media  that  made  possible  marketing.  

LOGÍSTICA Y MERCADEO INTERNACIONAL 9


Stage  of  the  Industrial  Revolution  

The  invention  of  the  steam  engine  (James  Watt,  1760)  and  subsequent  application  to  industry,  
initially  in  the  English  looms  and  progressively  in  other  fields,  completely  transformed  production  
systems  and  forced  employers  to  seek  new  marketing  techniques  (research,  sales,  advertising,  
distribution,  etc).  It  is  here  where  appear  the  origins  of  modern  marketing.  

 
Figure  4.  Industrial  Revolution  

Source:  manfredxy  (s.f)  

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Stage  Mass  Production  

According  to  different  analysts  the  beginning  of  this  stage  is  in  1903,  when  it  was  finally  organized  
the   Ford   company   and   set   a   precedent   in   the   history   of   companies   with   an   international  
dimension.    

In   the   period   between   that   year   and   today   well-­‐known   facts   occurred   because   of   their  
importance,  affecting  the  marketing  year,  among  these  are:  

• The  two  world  wars  (1914  -­‐  1918  and  1939-­‐1945).  


• The   surprising   development   of   mass   media   advertising   (in   chronological   order:  
newspaper,  magazine,  radio  and  television).  
• The  rapid  advancement  of  aviation,  in  a  period  of  only  sixty-­‐nine  years  lapsed  between  
the  first  flight  of  the  Wright  brothers  (1900)  and  1969,  culminating  in  the  arrival  of  man  
on  the  moon.  
• The  birth  and  rapid  development  of  computers,  which  impact  on  marketing  is  known  by  
all  of  us,  which  resulted  in  the  electronic  marketing.  

1.2. International  logistics  concept  

 
Figure  5.  International  logistics  

Source:  ostapenko  (s.f)  

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International   Logistics   is   the   management   of   flows   of   goods;   it   covers   from   the   purchase  
management   to   the   delivery   of   products   by   the   seller   of   a   particular   country   to   the   buyer   in  
another  country  and  subsequent  services:  

Materials:  logistics  manages  the  flow  of  materials,  starting  with  the  purchase  of  raw  materials  
and  ending  with  the  sale  to  the  customer.  

Transport   through   logistics   we   can   choose   the   best   transportation   to   send   our   goods   in   the  
shortest  time,  the  safest  and  lowest  cost.    

Production:  logistics  also  manages  all  flows  of  goods  while  they  are  in  production.  Therefore,  it  
manages  raw  materials,  semi-­‐finished  and  finished  products.    

Customer  service:  includes  all  those  before  or  after  sale  covering  the  management  of  flows  of  
goods  or  services  and  information  services.  

Purchasing:  purchases  of  raw  materials  and  /  or  accessories  necessary  to  manufacture  the  final  
product  or  service.  

Import  /  Export:  logistics  manages,  manipulates  and  condition  the  goods  so  that  they  can  be  sent  
(exported)  or  received  (imported)  in  foreign  markets.    

Warehouses:   in   warehouses   is   where   raw   materials,   semi-­‐finished   products   and   the   finished  
products  are  stored.  

Keep  in  mind  that  when  quality  policies  are  not  performed  in  logistics  processes  an  important  
increase  of  costs  occurs,  not  only  in  the  handling  of  goods,  but  also  on  transport.  

The  non-­‐use  of  inter-­‐modality  (combination  of  different  transport),  may  cause  the  increase  of  the  
total  price  of  transport.  Today  there  are  already  some  very  interesting  connections  to  get  faster  
traffic  at  a  cheaper  price.  

It  should  be  considered  an  important  term  when  talking  about  logistics:  reverse  logistics.  It  is  the  
logistics   that   handles   with   the   waste   flow   and   product   returns.it   has   a   great   importance   and  
condition  the  use  of  materials  and  product  components.  it  has  an  additional  cost  to  cover  the  
treatment  of  the  waste.  It  can  also  be  extended  to  product  returns,  whether  new  or  obsolete,  
since  treatment  may  have  some  complex  conditions  of  reuse.  

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Figure  6.  Reverse  Logistics  

Source:  Bimdeedee  (s.f)  

Based  on  the  three  R's:  Reuse,  Recycle  and  revalue.  

Just   in   time   (JIT)   is   an   inventory   strategy   developed   in   Japan   in   the   70s,   companies   employ   it   to  
increase   efficiency   and   decrease   waste   by   receiving   goods   only   as   they   are   needed   in   the  
production  process,  thereby  reducing  inventory  costs.  This  method  requires  producers  to  forecast  
demand   accurately.   The   Kanban   system   is   a   pull   system   approach   that   gives   authorization   to  
produce  at  a  required  rate  and  specific  time  in  order  to  replenish  part  that  already  consumed  by  
the  customer.  As  one  of  the  lean  manufacturing  principles,  Kanban  system  emphasized  minimum  
level  of  inventory  by  producing  only  what  is  needed.  It  ensures  the  supply  of  the  right  product,  at  
the  right  time,  in  the  right  quantity  and  at  the  right  place.  Kanban  system  becomes  practical;  it  
synchronizes  all  manufacturing  activities  entire  manufacturing  with  customer  demand  

LOGÍSTICA Y MERCADEO INTERNACIONAL 13


 

Figure  7.  Just  in  time  (JIT)  

Source:  Constantin  Stanciu  (s.f)  

Supply  chain  management  (SCM)  

it  is  the  oversight  of  materials,  information,  and  finances  as  they  move  in  a  process  from  supplier  
to  manufacturer  to  wholesaler  to  retailer  to  consumer.  SCM  involves  coordinating  and  integrating  
these   flows   both   within   and   among   companies.   It   means   that   the   ultimate   goal   of   any   effective  
supply  chain  management  system  is  to  reduce  inventory.  

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14 POLITÉCNICO GRANCOLOMBIANO
 

Figure  8.  Supply  Chain  Management  

Source:  bimdeedee  (s.f)  

Efficient  Consumer  Response  (ECR)  is  a  strategy  to  increase  the  level  of  services  to  consumers  
through  close  cooperation  among  retailers,  wholesalers,  and  manufacturers  in  order  to  improve  
the  efficiency  of  a  supply  chain  as  a  whole;  they  can  consequently  gain  larger  profits  than  each  of  
them  pursuing  their  own  business  goals.  Companies  who  compose  the  supply  chain  can  reduce  
the  opportunity  loss,  inventory  level,  and  entire  cost,  as  well  as  increase  monetary  profitability  by  
sharing  the  purpose  of  "customer  satisfaction".  

Short   sea   shipping   (SSS)   is   the   maritime   transport   of   goods   over   relatively   short   distances,   as  
opposed  to  the  intercontinental  cross-­‐ocean  deep-­‐sea  shipping.  

LOGÍSTICA Y MERCADEO INTERNACIONAL 15


1.3. International  marketing  concept  

             
           Figure  9.  Marketing  

           Source:  Alexandragl  (s.f)  

Marketing   is   the   discipline   dedicated   to   develop   strategies   for   the   commercial   management  
of   companies,   seeking   to   stimulate   the   demand.   Marketing   tasks   include   analyzing   the  
behavior  of  consumers  and  the  market.  

International   marketing   or   global   marketing   refers   to   marketing   executed   by   transatlantic  


companies  or  across  national  borders.  This  strategy  uses  an  extension  of  the  techniques  used  
in  the  main  country  of  the  company.  

It   is   the   application   of   marketing   strategies   in   an   environment   different   of   the   own   country.  


The  specialists   must   interact   with   cultures   and   realities   outside   their  usual   environment   and  
force  them  to  pay  particular  attention  to  certain  factors  that  will  be  key  to  the  introduction  of  

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16 POLITÉCNICO GRANCOLOMBIANO
products  on  the  market.  One  of  the  responsibilities  of  marketing  is  to  retain  consumers  for  
this  the  product  should  meet  consumer  needs.  In  international  marketing,  it  is  important  that  
the  expert  be  clear  about  what  these  needs  are  and  how  the  product  to  be  marketed  can  
meet  them.      

To   meet   this   objective,   it   is   necessary   to   work   in   the   field   of   foreign   market   research.  
International   marketing   has   to   know   the   characteristics   of   this   environment   to   make  
appropriate  recommendations  on  the  design  and  product  development.  Once  the  product  is  
introduced   in   the   market,   it's   time   to   try   to   retain   consumers   and   to   develop   expansion  
strategies.  

 International  marketing  is  a  type  of  marketing  to  the  internationalization  of  a  company,  not  just  
the   export   of   goods   and   /   or   services   but   also   the   transformation   of   the   company   into   a  
supranational  entity.    

You  can  find  multiple  forms  of  marketing  or  marketing  internationalization  processes,  where  we  
could  highlight:    

• -­‐  Exports  and  imports  direct  and  indirect    


• -­‐  Purchasing  agents  and  international  sales    
• -­‐  Commercial  Affiliates  or  "Brokers"    
• -­‐  Franchising,  trademarks  or  patents    
• -­‐Foreign  investments    
• -­‐  Turnkey  Operations    
• -­‐  Free  Zones  or  Free  Zones    
• -­‐  Electronic  commerce  (B2B,  B2C,  C2C,  etc.)  

The  blue  ocean  strategy  

To  generate  profits  and  grow  the  market,  you  should  not  always  walk  a  known  and  safe  way;  Blue  
Ocean  Strategy  is  to  create  demand  in  a  space  not  covered  so  far,  an  unspoiled  sea,  rather  than  
compete  face  to  face  with  the  other  companies  in  an  existing  industry.  

LOGÍSTICA Y MERCADEO INTERNACIONAL 17


 
Figure  10.  Blue  Ocean  

Source:  Watchara  Thakaew  (s.f)  

Opposite  to  Blue  Ocean  is  "Red  Ocean",  where  businesses  viciously  fight  against  each  other  for  a  
share   of   the   marketplace.   The   dynamic   that   exists   in   a   red   ocean   is   a   competition   between  
companies  looking  to  get  better  performance  than  the  others,  grab  a  larger  market  share,  giving  
consumers  what  they  ask  for,  what  everyone  knows  that  they  need.  As  the  market  space  grows,  
the   chances   of   profit   for   each   particular   company   decrease;   that   is   the   time   when   aggressive  
measures  start,  which  aim  to  reach  the  top  regardless  of  the  consequences,  without  pity  for  the  
competitors.  This  ruthless  war  colors  the  ocean  of  blood  and  this  is  why  this  “Red  Ocean”  is  called.  

Instead,   according   to   the   blue   ocean   strategy,   organizations   should   find   a   way   to   work   in   a  
marketplace   that   is   free   of   competitors.   Blue   Ocean   represents   a   point   on   the   map   that   has   not  
been  discovered  yet,  an  unknown  space  without  competition  or  demand;  the  first  to  sail  clear  
waters   is   responsible   for   creating   this   demand,   to   show   consumers   a   totally   new   product   or  
service,  and  to  convince  them  that  they  need  it.    

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18 POLITÉCNICO GRANCOLOMBIANO
Relying  on  an  unprecedented  marketing  strategy  may  have  several  situations  that  endanger  the  
continuity   of   a   company:   that   revolutionary   product   or   service   does   not   generate   the   desired  
impact   and   could   be   impossible   to   recover   the   investment;   that   acceptance   is   very   slow   or   that  
competitors   quickly   see   the   potential   and   produce   improved   imitations,   capturing   the   attention  
of  consumers  more  effectively.  

Importance  of  distribution  and  marketing  of  goods  and  services  

Be  aware  that  of  distribution  depends  largely  the  stability  of  enterprises.  For  a  product,  whatever  
it  is  comes  to  an  end  destination  or  the  final  consumer,  it  has  to  pass  through  several  hands,  this  
is   the   way   that   specialists   call   the   distribution   channel,   which   in   many   cases   is   the   difference  
between  staying  or  leaving  the  market.  

In  short,  distribution  channel  is  the  way  that  take  the  product  to  go  from  company  to  consumer,  
but  it  is  not  always  the  same,  as  well  as  can  be  that  the  product  comes  directly  from  producer  to  
consumer;  also,  it  can  use  distributors  or  other  producers.  When  we  talk  about  direct  path,  we  
mean   the   shortest   distance   between   the   producer   and   the   consumer,   that   is   to   say   the  
distribution  is  direct.  

The  channel  of  distributors  are  individuals  or  companies  that  are  responsible  to  make  the  goods  
or   services   produced   by   the   company   reach   the   hands   of   the   consumer,   with   an   increase   in   the  
cost  of  intermediation.  Distributors  are  several  types:    

Suppliers:  people  who  are  responsible  for  selling  the  product  at  wholesale  or  retail.    

Intermediaries:  characteristic  of  the  agricultural  sector.    

Consumer  cooperatives:  usually  they  are  stores  that  distribute  necessities  

There  are  also  institutional  channels,  which  are  composed  of  representatives  of  institutions  that  
acquire  products  for  the  benefit  of  its  customer  base,  including  schools,  hospitals,  etc.  When  we  
talk  about  other  producers,  we  mean  that  if  the  company  produces  semi-­‐finished  products,  there  
are  others  responsible  for  completing  the  product  for  delivery  to  the  final  consumer.              

As   we   have   already   seen   the   distribution,   channels   are   limited   by   the   characteristics   of:  
Consumers:   such   as   number   and   geographical   location   of   these,   which   affects   sales   volumes.  
Products,   the   size,   durability,   the   unit   value,   standardization,   if   it   requires   special   qualities   on  
distributors,   such   as   storage   capacity,   financial   solvency.   The   ability   of   distributors   to   carry,  
publicize,   provide   credit.   Competition,   if   you   want   to   be   competitive   you   should   be   on   par   with  
competitors  and  that  means  that  should  use  the  same  channels.  

Each  one  of  the  members  of  a  distribution  channel  assumes  responsibilities;  the  members  acquire  
commitments   and   execute   tasks   to   achieve   the   goal   of   distribution.   Tasks,   commitments   and  
responsibilities   are   given   about   the   terms   of   payment,   prices,   product   transport,   storage   and  

LOGÍSTICA Y MERCADEO INTERNACIONAL 19


security,   packaging,   promotion,   lending,   delivery   conditions,   etc.   This   requires   absolute   clarity  
among  members  of  channel  about  responsibilities.  If  it  is  possible  to  avoid  misunderstandings  
that  everything  is  in  writing.  The  company  must  point  out  very  clearly  and  accurately  the  basic  
prices  and  discounts  granted.  It  is  vital  to  regularly  assess  distributors  to  support  them  if  the  case  
or  replace  them  with  others  that  offer  better  performance.    

 
 

Figure  11.  Supply  chain  

Source:  Keith  Bell  (s.f)  

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20 POLITÉCNICO GRANCOLOMBIANO
REFERENCES  

• Supplychainopz.  (2016,  September  10).  Supplychainopz.  Retrieved  from  


http://www.supplychainopz.com/2013/05/logistics.html  

List  of  figures  

• Elena  Pimonova  (s.f)  Logística  dibujados  a  mano  y  los  iconos  de  croquis  de  entrega  
establecidos.  Ilustración  vectorial.  [Vectores]  Recuperado  de  
http://es.123rf.com/search.php?word=logistics&imgtype=0&t_word=logistics&t_lang=
es&oriSearch=logistica&orderby=0&srch_lang=es&sti=mv3ktldnjk7zpbzvvj|&mediapo
pup=34660704  
• Hugo  Lacasse  (s.f)  Distribución  y  expedición  elementos  [Vectores]  Recuperado  de  
http://es.123rf.com/search.php?word=logistics&imgtype=0&t_word=logistics&t_lang=
es&oriSearch=logistica&orderby=0&srch_lang=es&sti=mv3ktldnjk7zpbzvvj|&mediapo
pup=17503554  
• Sergey  Kuzmin  (s.f)  Monedas  de  diferentes  países,  apiladas  en  el  calendario  financiero.  
[Foto  de  archivo]  Recuperado  de  
http://es.123rf.com/search.php?word=monedas&imgtype=0&t_word=coins&t_lang=e
s&oriSearch=trueque&orderby=0&srch_lang=es&sti=ninachuxz1pq1ovp4o|&mediapo
pup=46297555  
• Manfredxy  (s.f)  Revolución  Industrial  -­‐  cran  en  una  antigua  zona  industrial  [Foto  de  
archivo]  Recuperado  de  
http://es.123rf.com/search.php?word=Industrial+Revolution&imgtype=0&t_word=Ind
ustrial+revolution&t_lang=es&oriSearch=monedas&orderby=0&srch_lang=es&sti=nnc
34t4wwqif0rztgs|&mediapopup=25220349  
• Ostapenko  (s.f)  la  red  global  de  logística  planos  isométricos  ilustración  Conjunto  de  
iconos  de  transporte  aéreo  de  carga  por  ferrocarril  de  camiones  de  transporte  del  
transporte  marítimo  [Foto  de  archivo]  Recuperado  de    
http://es.123rf.com/search.php?word=logistica+internacional&imgtype=0&t_word=in
ternational+logistics&t_lang=es&oriSearch=Industrial+Revolution&orderby=0&srch_la
ng=es&sti=nposqsskk43hu3qsw9|&mediapopup=52362118  
• Radiantskies  (s.f)  Nube  palabra  abstracta  para  la  logística  inversa  con  etiquetas  y  
términos  relacionados  [Foto  de  archivo]  Recuperado  de  
http://es.123rf.com/search.php?word=17320309&imgtype=0&sti=%7Cnd7y3t4vrv903
66zsd&t_word=17320309&t_lang=es&oriSearch=marketing&orderby=0&srch_lang=es
&mediapopup=17320309  

LOGÍSTICA Y MERCADEO INTERNACIONAL 21


• Constantin  Stanciu  (s.f)  Mano  de  un  hombre  de  negocios  de  completar  el  
rompecabezas  de  la  última  imagen  piece.Concept  faltante  de  negocios  acrónimo  JIT  
como  justo  a  tiempo  con  [Foto  de  archivo]  Recuperado  de  
http://es.123rf.com/search.php?word=just+in+time&imgtype=0&t_word=just+in+tim
e&t_lang=es&oriSearch=reverse+logistics&orderby=0&srch_lang=es&sti=m0t667dlj58
6466hvu|&mediapopup=41030955  
• Bimdeedee  (s.f)  Garabatos  de  negocio  sobre  gestión  de  la  cadena  de  suministro.  
[Vectores]  Recuperado  de  
https://translate.google.com/#es/en/bimdeedee%20(s.f)%20Garabatos%20de%20neg
ocio%20sobre%20gesti%C3%B3n%20de%20la%20cadena%20de%20suministro.%20%5
BVectores%5D  
• Alexandragl  (s.f)  negocio  conceptual  de  fondo  en  estilo  plana.  La  mano  del  hombre  de  
negocios  la  celebración  de  imán  y  atrae  a  los  clientes  felices  o  clientes  de  diferente  
edad  y  la  raza  para  el  negocio.  [Vectores]  Recuperado  de  
http://es.123rf.com/search.php?word=marketing+iman&imgtype=0&t_word=marketi
ng+magnet&t_lang=es&oriSearch=Supply+Chain+Management&orderby=0&srch_lang
=es&sti=nt0ddn8kd1v43iqxcd|&mediapopup=50634846  
• Watchara  Thakaew  (s.f)  peces  de  oro  en  cuencos  cuál  es  el  contenido  de  agua  de  color  
rojo  y  el  otro  azul  del  agua  contenida,  vector  del  océano  azul  y  rojo  concepto  de  
estrategia  de  negocio  del  océano[Vectores]  Recuperado  de  
http://es.123rf.com/search.php?word=The+blue+ocean+strategy&imgtype=0&t_word
=the+blue+ocean+strategy&t_lang=es&oriSearch=marketing+iman&orderby=0&srch_l
ang=es&sti=o418tl6pseuh66xvf5|&mediapopup=43471401  
• Keith  Bell  (s.f)  Supply  Chain  Management  Palabra  Círculos  Concepto  con  los  términos  
tales  como  el  valor,  aguas  arriba,  logística  y  mucho  más.  [Foto  de  archivo]  Recuperado  
de  
http://es.123rf.com/search.php?word=supply+chain+managment&srch_lang=es&imgt
ype=&Submit=+&t_word=&t_lang=es&orderby=0&sti=ld25ndg75g7lcasser|&mediapo
pup=26184865  

22    

22 POLITÉCNICO GRANCOLOMBIANO

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