Hierarchy of Processes

Level 0 1 2 3
Topic Process Area Process Group Domain Activity
Focus Business Activities Functions and Standards Core Processes Process Flows

Pattern / Metric Codes <Process Area>-<Process Group>-<Domain>/<Activity #>.<Task #>

Processes Reference Groups Reference Domains

CCC 01 S&C 01 CRMSR
SIP 02 ILM 02 SMOSR
OPP 03 PLM 03 RMOSR
P&S 04 OSR 04 MW
M&C 05 CCC 05 SPRMSR
SEO 06 AAA 06 CIM
MPC 07 BRM 07 S
SSS 08 MOM 08 MFR
ACN 09 SDM 09 OH
S&P 10 RDM 10 PH
SCD 11 CQSSLAM
CRM 12 BPRM
SMO 13 BIM
RMO 14 BIH
SPR 15 MBE
SEP 16 C
KRM 17 RL
EEM 18 SCA
FAM 19 SPM
ERM 20 SQM
HRM 21 SGM
SER 22 RP
EMV 23 RTM
RPM
RMR
RDCD
SPRM
SPPRM
SPPM
SPSPM
SPIM
MSP
POPM
SSP
RSP
SCSP
 MCD
POCD
SCD
RCD
SCCD
PODR
PMCP
SD
SDR
RDR
SCDCM
SBP
BD
EAM
GEM
ITILRDM
ITILCHM
KM
RSM
TS
PMS
EQM
PPM
EPA
FMS
ITILEM
ITILIM
ITILRF
ITILSCAM
ITILSLM
ITILCAM
ITILAM
ITILSACM
ITILCSI
FIM
ASM
PM
BCM
SM
FRM
AUM
IM
RAM
ITILSCOM
ITILPM
ITILISM
HRPP
OD
WS
WD
ELRM
CCIM
CRM
SRM
RGM
LM
BSSM
 4
Task
Steps of Process Flows

main>/<Activity #>.<Task #>

Reference
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
Hierarchy Order Three broad sections Alias
Strategy 0 Strategy, Infrastructure & SIP
Product (SIP)

Network Operations 1 Operations OPP

Level-2 2 Enterprise Management M&C

Level-3 3
Level-4 4
Columns
Strategy and Commit, Infrastructure Lifecycle
Management and Product Lifecycle Management
Operations Support & Readiness, Fulfilment,
Assurance and Billing
Rows
Marketing & Offer Management, Service
Development & Management, Resource
Development & Management and Supply Chain
Development & Management
Customer Relationship Management, Service
Management & Operations, Resource Management
& Operations and Supplier/Partner Relationship
Management.
ID _Level Model _Type Process _Reference Point
L0/B/01 0 Boundary Customer
L0/A/02 0 Major process areas Strategy, Infrastructure, and Product
L0/A/03 0 Major process areas Operations
L0/B/04 0 Boundary Suppliers/Partner
L0/A/05 0 Major process areas Enterprise Management
L0/B/06 0 Boundary Shareholder, Employees and other stakeholders
L0/F/07 0 View of functionality Market, Product, and Customer
L0/F/08 0 View of functionality Service
L0/F/09 0 View of functionality Resource (Application, Computing, and Network)
L0/F/10 0 View of functionality Supplier/Partner
_ID _Level Model _Type Process _Reference Point
L1/E/01 1 End2End Strategy & Commit
L1/E/02 1 End2End Infrastructure Lifecycle Management
L1/E/03 1 End2End Product Lifecycle Management
L1/E/04 1 End2End Operations Support & Readiness
L1/E/05 1 End2End Compliance
L1/E/06 1 End2End Assurance
L1/E/07 1 End2End Billing & Revenue Management
L1/B/08 1 Back-Office Marketing & Offer Management
L1/B/09 1 Back-Office Service Development & Management
L1/B/10 1 Back-Office Resource Development & Management
L1/B/11 1 Back-Office Supply Chain Development Management
L1/B/12 1 Back-Office Customer Relationship Management
L1/B/13 1 Back-Office Service Management & Operations
L1/B/14 1 Back-Office Resource Management & Operations
L1/B/15 1 Back-Office Supplier/Partner Relationship Management
L1/B/16 1 Back-Office Strategic & Enterprise Planning
L1/B/17 1 Back-Office Knowledge & Research Management
L1/B/18 1 Back-Office Enterprise effectiveness Management
L1/B/19 1 Back-Office Financial & Asset Management
L1/B/20 1 Back-Office Enterprise Risk Management
L1/B/21 1 Back-Office Human Resources Management
L1/B/22 1 Back-Office Stakeholder & External Relation Management
L1/B/23 1 Back-Office Enterprise Management View
_Core Focus _Parent Reference _Parent ID
Leadership Strategy, Infrastructure, and Product L0/A/02
Production Strategy, Infrastructure, and Product L0/A/02
Production Strategy, Infrastructure, and Product L0/A/02
Enablement Operations L0/A/03
Operational Customer Operations L0/A/03
Operational Customer Operations L0/A/03
Operational Customer Operations L0/A/03
Market & Offering Market, Product, and Customer L0/F/07
Service Service L0/F/08
Resource Resource (Application, Computing, and Network) L0/F/09
Solutions Provider Supplier/Partner L0/F/10
Market Market, Product, and Customer L0/F/07
Service Service L0/F/08
Resource Resource (Application, Computing, and Network) L0/F/09
Solutions Provider Supplier/Partner L0/F/10
Leadership Enterprise Management L0/A/05
Management Enterprise Management L0/A/05
Management Enterprise Management L0/A/05
Controlling Enterprise Management L0/A/05
Controlling Enterprise Management L0/A/05
Controlling Enterprise Management L0/A/05
Controlling Enterprise Management L0/A/05
Deployment Enterprise Management L0/A/05
_Hierarchy ID
L1/E/01-L0/A/02
L1/E/02-L0/A/02
L1/E/03-L0/A/02
L1/E/04-L0/A/03
L1/E/05-L0/A/03
L1/E/06-L0/A/03
L1/E/07-L0/A/03
L1/B/08-L0/F/07
L1/B/09-L0/F/08
L1/B/10-L0/F/09
L1/B/11-L0/F/10
L1/B/12-L0/F/07
L1/B/13-L0/F/08
L1/B/14-L0/F/09
L1/B/15-L0/F/10
L1/B/16-L0/A/05
L1/B/17-L0/A/05
L1/B/18-L0/A/05
L1/B/19-L0/A/05
L1/B/20-L0/A/05
L1/B/21-L0/A/05
L1/B/22-L0/A/05
L1/B/23-L0/A/05