C&M Homestay Agency

Tel.: +1 (647) 909-0483

housing@cmhomestayagency.com
www.cmhomestayagency.com

August 31, 2016

Dear Christian Arturo Quiroga Vergara,

We are pleased to inform you that your homestay has been reserved for you.
During your stay from 07/09/16 to 06/10/16, you will occupy a private room with 2 meals provided to you daily.
Upon your arrival in Canada, you will be chauffeured from the airport to your homestay.
The following are additional information of the family that you will be staying with.
Our main contact number is 1-(647)-909-0483. Please keep this number with you upon your arrival in Canada in case you
need to contact us for any emergencies.
We look forward to seeing you and we are confident that you will have a pleasant stay.
Yours Truly,

Mayke Sarmento
Homestay Coordinator

Family Information
Family Members
Address
Names Age Occupation
4094 Perry St
Vancouver, BC V5N 3X3 Johnny David 45 Joe Fortes Seafood
Rina David 38 Paralegal
Phone Number: 604-874-8771 Kiana David 18 Student
E-mail: jzdavid@hotmail.com Isaiah David 17 Student
Kishia David 13 Student

Homestay Pictures

Aditional Information
Hobbies & Interests: Outdoor BBQ/ Fishing/ Camping/ outdoor Basketball

We recommend that you practice your English with the family. It is fun and very important to participate in the homestay
activities. If you have activities in the school or with friends, it is very important that you advise the family of where you will
be and what time you are to be expected home. Please follow the homestay guide at all times.
Directions From Your Homestay to School

Walk to the bus stop

on Victoria Dr and take
1 the bus #020 towards
Commercial - Broadway
Station

At the station take the

2 train #999 towards
Granville Station

Exit Granville Station and

3 walk to ILSC on Richards St

Distance From Your Homestay to Your School: 25 minutes by Public Transit

Your Homestay Location Your School Location

Name: Johnny David

555 Richards Street

Address: 4094 Perry St Vancouver, BC
Vancouver, BC V5N 3X3 V6B 2Z5

Phone: 604-874-8771

(604) 689-9095
info@ilsc.com

www.cmhomestayagency.com
Airport Transfer Service – Pick Up Guide

DO NOT LEAVE THE AIRPORT - CALL 647 909 0483

IF YOU CANNOT FIND US

International Arrivals (Vancouver)

Where To Find Us?

• Go through Canada Customs & Canada Immigration. You must go through 2 sets of
automatic glass doors and out to the Public Meet and Greet area. Continue walking until
you see 2 large wooden statues in the Main Public International Arrivals Area. Make sure
you are looking in the right area.
• Call Edgar at 604-767-8650 and look for your name on a sign.
• Do not go upstairs or out of the building.
• Look for 2 large wooden Haida statues (picture below).
• DO NOT LEAVE THE AIRPORT. If you cannot locate our sign, please call 647-909-0483
and you will be helped immediately.
• Inform us of any flight changes by calling 647-909-0483 or you may be charged an
additional fee.

www.cmhomestayagency.com
Map of Where to Meet Us in International Terminal
This map is NOT for students flying into the Domestic Terminal.

DO NOT LEAVE THE AIRPORT - CALL 647 909 0483 IF YOU CANNOT FIND US

www.cmhomestayagency.com
FAQ
A quien puedo contactar si necesito ayuda con mi homestay?

Puedes contactarnos en el telefono 647-909-0483. Nuestro email es mail@cmhomestayagency.com. Nuestro

personal quien habla Espanol/Portuges/Koreano e Ingles esta disponible para ayudarte 7 dias a la semana. Tambien
puedes encontrarnos en:

/cmhomestayagency @cmhomestay carolina.morfin +1 (647) 607-8983

Si decido extender mi estadia en el homestay que debo hacer?

Si quieres extender tu homestay, por favor contactanos .Por tu seguridad todos los pagos deben de hacerse a
travez de C&M Homestay Agency para garantizar la calidad del servicio que proveen nuestros familias.

Que pasa si me enfermo durante mi estancia en Canada?

Los servicios medicos en Canada son muy costosos, por esta razon necesitas comprar un seguro medico antes
de viajar.Siempre tienes que tener la tarjeta con los datos de tu seguro contigo en caso de que necesites atencion
medica.

A que hora se sirve desayuno, comida y cena en mi homestay?

Cada homestay tiene diferentes horarios. Lo ideal es que al llegar al homestay le preguntes a tu familia cuales
son sus horarios.

Hay algunas reglas en el homestay?

Si. Como referencia puedes leer nuestro Student Homestay Guide. Por favor tambien platica con tu familia en
caso de que ellos tengan algunas reglas adicionales en la casa. Siempre recuerda respetar las reglas y no olvides que
tu eres un invitado y seguir las reglas es muy importante.

Que esta incluido en mi homestay?

• Un cuarto privado;
• Dos o tres comidas al dia;
• Internet basico;
• Lavanderia;

Que NO esta incluido en mi homestay?

• Comida especial (lactose free, gluten free, comida organica, etc.);

• Articulos de cuidado personal;
• Pases para el transporte publico;
• Llamadas de larga distancia;

Puedo lavar mi ropa en el homestay?

Si. En algunos homestays la homestay mom lava la ropa por ti en otros homestays tu lo tienes que hacer ,en
este caso ellos te proporcionaran el detergente.

Tendre acceso a internet WIFI?

Si. Todos nuestros homestays tienen WIFI disponible para ti. Internet basico esta disponible para uso normal
como checar emails, facebok, skype, etc. Internet no esta disponible para ver o bajar peliculas, musica o archivos
grandes. Si se excede el limite del internet algunas cargos extras pueden aplicar.

Que puedo esperar de mi homestay?

• Familia amigable y una casa confortable;

• Familia anfitriona que te ofrezca su ayuda;
• Ser tratado como parte de la familia;
• Vivir cerca del metro o de la parada del camion;
• Alguien que te muestre como usar el transporte public para llegar de la casa a ala escuela y viceversa;
Homestay Guide for Students

• You should not bring strangers to the house without permission from the Homestay
family.

• If you want to bring a friend home, please ask your Homestay family in advance if it is all
right to do so. Do not forget to confirm the visiting hours with your Homestay family.

• Out of respect and to avoid getting your Homestay family worried, always let your
Homestay family know what time you will be home.

• Since most homestay host needs to go to work early in the morning, please do not make
loud noises or use the kitchen after 10 pm.

• If you plan to eat out, please call your Homestay family in advance and let them know
that you will not be home to eat with them. This will avoid them making extra food for you.

• Find out when can you receive calls and duration you can keep the phone busy. If you
make long distance calls from the Homestay family’s home, you must use a calling card
or make collect calls.

• Laundry - consult with your Homestay family upon arrival about how and when you can
do your laundry. Some Homestay family will have a schedule for you or they will do the
laundry for you.

• Bathroom – If you are sharing a bathroom with other members of the family, please find
out when is the best time to have a shower and for how long. You are responsible for
your bathroom supplies such as towels, shampoo, body wash, toothpaste etc. Please be
considerate about the length of time of your shower.

• Cleanliness – It is not common for families to have maids to clean the house. You are
responsible for keeping your room clean and tidy. You are expected to clean up after
yourself after meals and shower. You are NOT required to do other house chores such
as baby sitting, gardening, house cleaning, etc..

• Please take care not to cause any damage to the homestay’s property. You will be
responsible for any property damaged caused and you will have to pay any expenses
incurred for the repairs of the damage.

• Your Homestay family should talk to you and not ignore you. The family must
communicate with you and make you feel like part of the family. Don’t be shy when you
are not sure about something. Always ask questions. Our Homestay families are friendly
and helpful. The more interaction you have with the family the faster you will get to know
them.

• Be considerate and don’t forget to turn off the lights when you are going to leave the
room for an extended period of time. TV, radio and other electrical appliance must be
turned off when you are not using them.

• In emergency situations, dial 911 to reach an ambulance or the police.

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Homestay Guide for Students

• You should have medical insurance that covers any medical expenses that may happen
during your stay in Canada. Make sure to show proof of insurance and emergency
contact details to a C&M representative and the Homestay family upon arrival. Insurance
can also be purchased in Canada within the first five days of your arrival. C&M does not
assume any responsibility for any injuries you suffered while in the Homestay family’s
care.

• Even though you are paying for your stay, you are still a guest in your homestay. There
are rules that must be followed. You must respect your host family and their members as
you would your own family. If any physical or verbal abuse occurs, you will be removed
from the home immediately. The incident will be reported to the police and legal actions
taken. (Applies to both the student/visitor or Homestay family)

• If you have any questions or concerns that you feel uncomfortable discussing with your
Homestay family, please contact your C&M representative as soon as possible.

• If you accompany your host family on holidays, outings, or trips, you must pay for travel
arrangements, admission tickets and personal expenses.

• At C&M, we only partner with families that are willing to speak English with the student at
all times in order to improve the student’s English language skills.

• You must be willing to learn and accept possible differences in Canada’s multicultural
society, for example: the Canadian Charter of Rights and Freedoms, women’s rights,
freedom of speech, environmental protection, and animal rights.

• Payment of homestay must be paid 2 weeks prior to the due date. Should there be a
delay in payment a penalty of 3% per day will apply. It is suggested that you complete
your homestay term as no refund will be provided should you decide to leave your
homestay early.

By staying with our homestays, it is assumed that you have read and agree to comply with
the C&M Homestay Guide for International Students stated above. Failure to comply by
the descriptions above you maybe asked to leave the homestay at C&M’s discretion
without any refund.

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 C&M STUDENT HOMESTAY STANDARD AGREEMENT

TERMS AND CONDITIONS

By completing and signing or submitting the C&M Student Homestay Application and paying the
Homestay placement fee, students confirm that they have read, understood and agreed to comply
with the terms and conditions below of the C&M Homestay Program.

HOMESTAY PROGRAM DECLARATION & DISCLAIMER

This Homestay disclaimer applies to all student participants in the C&M homestay program.

• I understand and assume any and all risks related to my participation in this program, and hereby agree
to waive, release and absolve, and to indemnify and hold harmless C&M and its officers, Directors,
employees, agents, and independent service providers (including, but not limited to homestay Hosts)
from any and all liability for any or all loss or damage howsoever caused, including without limitation,
property damage, personal injury, illness or death that may arise from the homestay program or
participation in the homestay program.

• I have read and understood the conditions and guidelines outlined on the C&M website and on ALL
C&M documents provided.

• I understand if I participate in this program that I will possess comprehensive health insurance coverage
for medical and emergency. If I become ill, injured, or incapacitated while in homestay, C&M, or the
host family may take such actions as any of them considers necessary, including medical treatment for
me and I will release C&M from all responsibility and expense.

• C&M does not assume any responsibility for injuries to Homestay family members or guests or for
damage to property and possessions caused directly or indirectly by the Student.

• In the event of an extended emergency situation (e.g., extensive influenza penetration of Canadian
society), communications related to C&M student homestay placement will be made in accordance with
the planning principles utilized by C&M for emergency management (e.g., C&M pandemic plan).

Student program participants are responsible for:

1. Reading all information regarding the C&M Homestay Program as outlined in the “Guidelines for
Homestay Living”.

2. Agreeing to a minimum Homestay length of 8 weeks, unless otherwise stated in the agreement, starting
on the arrival date as stated on his/her “Application Form”. Applications received or deferred requests
within 5 business days or less may result in placement changes within C&M discretion.

3. Giving an estimated arrival date on the application form in order for processing to occur.

4. Understanding that a minimum of 72 hours notice is required for airport reception service

5. Agreeing the airport reception fee is non-refundable.

6. Providing C&M Homestay Agency 2 weeks’ notice prior to leaving after the initial 8 week Homestay
period.

7. Understanding that changes to Homestays will only be made after the initial 4 week period unless
extremely special circumstances necessitate a Homestay move.

8. Paying in full to C&M Homestay Agency, the invoiced amount, prior to his/her arrival OR no later than
the 3rd banking day after his/her arrival, and understanding that this payment is non-refundable.

9. Agreeing to pay the penalty fee of $200.00 CAD in the event of cancellation of this Homestay
arrangement after the Homestay arrangement has been confirmed.

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10. Continuing to make Homestay payments to C&M Homestay Agency, if the student wishes to extend
the time in Homestay beyond the initial agreed period. Payments must be made 2 weeks in advance;
please refer to your payment schedule.

11. Not smoking in the Host Family’s house.

12. Not using the Host Family’s telephone line to make long distance calls unless the call is made through
an international calling card. If long distance calls are made through the LAN line, the student agrees
to pay the full amount of the long distance charges incurred as a result of that phone call.

13. Inviting guests into the Homestay only with prior knowledge of and permission from the Host Family.

14. Discussing with the Host Family, the rules specific to his/her Homestay and abiding by these rules.

15. Respecting the privacy and belongings of the Host Family and any other International Students who
may also live in the home.

16. Understanding that while he/she may not be matched exactly as requested, in every case, C&M
Homestay Agency will make every effort to provide the most appropriate Homestay available to the
Student.

17. Complying with all the terms and conditions as outlined in this agreement. Failure to follow any of the
above mentioned terms and conditions may result in the Student having to leave the Homestay, at
his/her own expense.

A parent must assume all responsibility for any student below the age of 18 years. All students under 18
must present Custodianship documents before being registered at C&M upon arrival.

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