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Title JAVA 7 update is not compatible with SDD (Window 7 Operating System)
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Content Issue:
SDD machine is not functioning as intended.
· SDD will not launch from the main screen using the SDD button.
· SDD will not read the Vehicle Identification Number (VIN) from the vehicle.
· SDD displays a message “Invalid VIN Entered”
Cause:
SDD allowed a JAVA update to be installed. This JAVA update is not compatible with SDD.
Action:
1. Check JAVA version on your SDD machine.
2. If JAVA version 6.26 is installed this SSM does not apply.
3. If JAVA version 7 is installed, uninstall JAVA7.
4. Download JAVA 6.26
5. Install JAVA 6.26