Académique Documents
Professionnel Documents
Culture Documents
the
Summit
A quarterly publication of Summit Group Software
In this issue:
Year End
Procedures
for Microsoft
Dynamics GP
Managed
Services Plans
Electronic
Banking
CONVERGENCE 2010
April 24 – 27, 2010 | Atlanta, GA
I
t is that time of year when we
all start peering anxiously over
the horizon into 2010. The
promise of a new year and a
fresh start is always an exciting
time.
Looking back on 2009, it was
a year full of ups and downs for
many of us. Here in Fargo, our
office and the entire Fargo-Moor-
head community saw some set-
backs in March when the Red River reached record heights.
Watching our team and community pull together was hum-
bling and I know in the end has made us all stronger! Al-
though 2009 may not have been a year of record growth for
Summit Group, we were proud to be named by Inc. maga-
zine to the Inc. 5000 list of fastest growing companies in the
United States. And, we’ll celebrate our five year company
birthday in January 2010! Everyone is invited to our birthday
party 4:01 on Thursday, January 21, 2010 at our Fargo Office.
Many of you joined us for our First Annual Customer
Summit on October 29, 2010 at the Microsoft Executive
Smart Technology.
Briefing Center. Thank you to everyone who took the time
to join us. With over 100 people in attendance, we received
great feedback on this event and look forward to making it
Experienced Team.
bigger and better next year. There’s no better time than now to invest in
At our Customer Summit, we rolled out our new Man- technologies that can make your business more
efficient. And there’s no better team to help you
aged Services Plans. These plans are designed to deliver
than the knowledgeable experts from Marco.
many of the things included in our previous Managed Ser-
vices offerings, but also include exciting new additions such Communication technologies are changing
as unlimited support and training benefits at no additional quickly. You’ve seen and heard about Voice over
charge! We will, of course, continue to do much of our IP–but have you had a chance to experience
work on a time and materials basis, but this new product true multimedia communications like instant
offering will allow us to slowly shift away from this to a messaging, presence, and desktop video
model that has many benefits to both us and our clients. conferencing and collaboration? These
Please read more about this on page 9. applications work seamlessly with Dynamics
CRM and Great Plains.
Are you looking to find out our holiday hours, view up-
coming training courses, or looking for support? I want to Ask us to show you how these technologies can
remind everyone of the Summit Group Software company positively impact your productivity and your
website. There is valuable information available on our site bottom line.
and it is worth checking out. Our entire training schedule
is available as well as our company blog, which many of you Connect with Marco - your trusted
have given us great feedback on. technology advisor.
Finally, I’d like to welcome Larry Jack to Summit Group
Software. Larry will be joining as a Business Development
Manager in the Minneapolis market. We look forward to
having Larry as part of our team!
As usual, thanks for your continued business and sup-
port. Happy New Year!
888.929.1387 :: SummitGroupSoftware.com 3
Integrating
Microsoft SharePoint with
Microsoft Dynamics CRM
C
Joe Tews, onsider this scenario… You have a powerful Microsoft SharePoint implemen-
Microsoft Dynamics tation running in your company. You’ve been utilizing the functions of the
Consultant, MCT Business Data Catalog, Excel Services, and the robust Enterprise Searching
capabilities for some time. You also have just finished an implementation of Micro-
soft Dynamics CRM to help track and maintain your sales prospects, leads, contacts,
marketing campaigns, etc.
888.929.1387 :: SummitGroupSoftware.com 5
Improve Efficiency with
Electronic Banking
Janelle Montplaisir, Microsoft Dynamics Consultant, MCT
M
aintaining control of cash and bank accounts are business critical
functions in every organization. From paying vendors and collect-
ing customer payments, to balancing bank statements – unfortu-
nately, managing your checkbooks and cash flow can require a significant
amount of time. Microsoft Dynamics GP includes a number of different
banking tools to help manage your banking activities more efficiently and
securely while saving significant resource time and administrative ex-
penses.
888.929.1387 :: SummitGroupSoftware.com 7
ANNOUNCING:
New Managed Services Plans
Help When You Need It!
Eric Gjerdevig, Summit Group Software President
A
re you looking to get more out of your Microsoft Dynam- now offer a non-technical resource for a weekly rate to fulfill
ics solution? Do you or your staff need additional training this staffing need for our clients.
to effectively use Microsoft Dynamics to its fullest advan- At the present time, this benefit is only available to our Far-
tage? Do you have how-to questions at times but choose not to go based clients on a first come, first served basis. The resource
ask because the answer is not worth the cost? Do you fear the is very skilled in the day to day operations of the core financial
cost associated with your next system upgrade? Are you looking models of Microsoft Dynamics GP. This benefit is designed to
for help but need to control costs in a predictable way? provide a resource for week to week staffing needs where cli-
ents need to have someone with core knowledge of Microsoft
Managed Services Plan Benefits
Dynamics GP.
Summit Group Software is here to help. We are happy to
announce the availability of our new Managed Service plans. Unlimited Training
These plans build on the success of our original Managed Ser- Another new benefit for our Premium Managed Service
vices offerings and include impressive new benefits such as un- Plan customers is unlimited training. With many classroom
limited technical support, unlimited training, complete upgrade and online courses scheduled every month, clients can send one
services, Convergence credits, and more. Next time, when you or more people to as many scheduled courses as they’d like. So
or your staff has a technical question, need training, or you are many times companies make big investments in software/tech-
looking to upgrade remember that Managed Services can pro- nology only to not realize the full investment because people are
vide these benefits and more for a simple, annual fee. not properly trained or they are suffering from turnover of the
trained staff. This benefit will tackle that problem head on by
Microsoft Dynamics GP Staffing
giving clients the ability to make sure their staff is fully educated
One of the new benefits available within our new Managed on the software tools they are using. Training class registration
Service plans is the Microsoft Dynamics GP Resource Staffing and availability is on a first come, first served basis.
benefit. Many companies have experienced having a key person Interested in hearing more about these and other benefits?
out on a maternity or medical leave; or possibly it is the busy Look into our new Managed Services Plans on the facing page,
season and you simply need an extra resource for a month. We or contact us today. ▲
Managed Services
Managed Services Managed Services Managed Services
Essentials Advanced Premium
Monthly Remote Server Monthly Remote Server Monthly Remote Server
Diagnostic and Report Diagnostic and Report Diagnostic and Report
Scheduled and performed Scheduled and performed Scheduled and performed remotely
remotely by our support team. remotely by our support team. by our support team.
Convergence credit memo for $1,000 Convergence credit memo for $1,000 Convergence credit memo up to $2,000
Applied to services. Credit Memo Applied to services. Credit Memo $1,000 services credit memo per first two
given after attending Convergence. given after attending Convergence. attendees. Applied to services. Credit Memo
given after attending Convergence.
12 month consulting rate lock 12 month consulting rate lock
Hourly rate is locked through Hourly rate is locked through 12 month consulting rate lock
length of contract. length of contract. Hourly rate is locked through
length of contract.
Microsoft Dynamics GP Microsoft Dynamics GP
Resource Staffing Resource Staffing Microsoft Dynamics GP Resource Staffing
Available resource trained in day Available resource trained in day Available resource trained in day to day
to day transaction processing to day transaction processing transaction processing in Microsoft
in Microsoft Dynamics GP with in Microsoft Dynamics GP with Dynamics GP with background in accounting
background in accounting processing. background in accounting processing. processing. Available on a first come first
Available on a first come first serve Available on a first come first serve serve basis. Resource based in Fargo,
basis. Resource based in Fargo, ND. basis. Resource based in Fargo, ND. ND. Charge of $800 per week applies.
Charge of $800 per week applies. Charge of $800 per week applies.
Unlimited Technical Support
Discount on prepaid blocks of hours Unlimited Technical Support Same day response 8AM central to 5PM central.
(25/50/100/200 at Same day response 8AM
6%/8%/10%/12% discount) central to 5PM central. System Down
24 x 7 support access.
System Down
24 x 7 support access. Unlimited Training
Free access to all Summit Group Software
Discount on prepaid blocks of hours scheduled classroom or online training.
(25/50/100/200 at
8%/10%/12%/15% discount) Upgrade Services
Includes remote test upgrades and
necessary service pack updates.
Project Management
Project Management related to products
covered under Managed Services.
Summit Group Software
Corporate Office: Database/company setup
23 N Broadway, Suite 400 Setup of new company databases.
Fargo, ND 58102
Remote User/security administration
SummitGroupSoftware.com Remote setup and administration
of Microsoft Dynamics users.
Pricing based on System List Price. Contact your Summit Group Software Discount on prepaid blocks of hours
(25/50/100/200 at 10%/12%/16%/20% discount)
account representative for details and price quotes.
Is xRM Right for
Your Organization?
Betsy Stadick,
Microsoft Dynamics Consulting Practice Manager
What is xRM?
Acronyms abound in the world of business applications and
technology and xRM is an especially popular one, lately. The
short and marginally helpful answer is – ‘xRM is whatever you
want it to be.’ The ‘x’ is the variable and the ‘RM’ stands for Re-
lationship Management… an application to manage any kind of
relationship. We like to think of xRM simply as a platform that is
very well suited for the development of business applications.
This platform is based on the Microsoft Dynamics CRM
platform, leverages Microsoft SQL Server as the database, and
the application customization toolset is built right into Microsoft
Dynamics CRM to build out custom business applications. The
Microsoft Dynamics CRM application can really be thought of
as a feature set that includes sales, marketing, and service func-
tionality built using the xRM platform. Lots of other things can
be built on this platform that accomplishes very different busi-
ness processes.
Year-End
application. The platform already has well
defined development methods and is well
documented and supported. It is incred-
ibly flexible and easily extended – using
Procedures
first and foremost a powerful customiza-
tion tool set built right into the application
interface. But also using jscript, .NET-en-
abled programming languages, and the
reporting engine of SQL Reporting Ser-
for Microsoft
vices – just about anything can be done.
From a supportability standpoint –
no more ‘black box’ mystery to all and
no one left to support it in the organiza-
tion. Microsoft Dynamics CRM is a well
Dynamics GP
known and well supported environment,
which scales for growth and upgrades in
a far more superior way than a custom
built application because it leverages the
strength of Microsoft Windows, SQL
Server and .NET Platforms. Sheila Ochoa, Microsoft Dynamics Consultant, MCT
W
ith 2010 nearly upon us, it remains important to review year-end proce-
Organization?
dures for the various modules within Microsoft Dynamics GP. The most
It just might be. We have deployed important thing to remember prior to doing year-end close for any mod-
many varied xRM projects across indus- ule is to make a recoverable backup. The second most important item - review all
tries and types of applications. Their of the necessary closing procedures prior to making that backup.
commonalities were issues with dispa-
rate spreadsheets, no reporting insight in Year-End Closing Procedures
current systems, old systems lacking data Planning ahead and making a back up is the most important thing. Ninety-
integrity and/or no staff within the orga- nine percent of module year-end closes go flawlessly as long as processes and pro-
nization who knew anything the about cedures are followed. If at any point you are unsure of these procedures, please
the old systems. Some companies had take a moment to call us and discuss any uncertainties you may have.
people that were feeling like they were Whether you run on a Fiscal Year or Calendar Year, both sets of closing in-
running blind in decision making or structions from Microsoft are provided with each module. For more informa-
spending time patching together the fail- tion on each module, see the Summit Group Software website for article links at
ing systems… all signs that something is SummitGroupSoftware.com/php/announcements.php. For your convenience, the
‘broken’ and xRM might just be the plat- articles for closing each module will be published directly at our website for down-
form to fix them. load once they are released from Microsoft.
Interested in reading about
some examples of xRM deploy- Module Close Order
ments we have worked on? Visit the Another important item related to year-end closing is the ORDER in which
Summit Group Software Blog at
SummitGroupSoftware.com for a series
Year-End, continued on page 13 >
of posts on our xRM projects. ▲
888.929.1387 :: SummitGroupSoftware.com 11
Summit 2009
User Conference
I
Kevin Spaulding, t is an exciting year in the Microsoft world and that ex-
Business Relationship Manager citement was on display on October 29, 2009 at Summit
Group Software’s inaugural user conference. Over 100
individuals gathered at the Microsoft Fargo Campus Ex-
ecutive Briefing Center in the new Vision building for this
great event.
Don Morton, site leader for the Executive Briefing
Center, opened the day by addressing the audience with
some encouraging words about current and future plans
for Microsoft. Up next was Summit Group Software
President Eric Gjerdevig who spoke about his positivity
around a strengthening economy and officially unveiled a
new Managed Services plan for Summit Group Software
customers.
With the opening session over, the day of concurrent
and micro sessions were ready to begin. Topics ranging
from SQL Reporting Services (SRS) for Microsoft Dynam-
ics GP and CRM and Integrating Microsoft Dynamics
CRM with Office SharePoint Server started the day. Other
concurrent topics throughout the day included Workflow
for Microsoft Dynamics GP, an Introduction to Microsoft
Dynamics CRM, Tips and Tricks on Getting More from
Microsoft Dynamics GP, an Introduction to Microsoft
Office Communication Server, Integration Tools for Mi-
crosoft Dynamics, and Reporting Options for Microsoft
888.929.1387 :: SummitGroupSoftware.com 13
Events Calendar • 2009.4
To register for any of these events, go to ClickToAttend.com and enter the event code.
Date Workshop Type Course Event Code
12.01.09 and Classroom Microsoft Dynamics and Microsoft SQL Reporting Services 140015
12.02.09
12.08.09 and Classroom Microsoft Dynamics GP and Integration Manager 140017
12.09.09
12.15.09 Online Business Portal for Microsoft Dynamics GP 10.0 140082
12.21.09 Online Microsoft Dynamics GP Year-End Closing Procedures 140081
12.22.09 User Group Microsoft Dynamics GP Year-End Closing Procedures 140078
1.4.10 Online Introduction to Microsoft Dynamics CRM for Sales 142188
1.11.10 and 1.12.10 Classroom Microsoft Dynamics and Microsoft SQL Reporting Services 142377
1.13.10 and 1.14.10 Classroom Microsoft Dynamics CRM 4.0 Administration 142334
1.15.10 Classroom Microsoft Dynamics CRM 4.0 Workflow 142336
1.18.10 Online Introduction to Microsoft Dynamics CRM for Service 142189
1.18.10 to 1.20.10 Classroom Windows SharePoint Services and Microsoft Dynamics Business Portal 172376
2.1.10 Online Introduction to Microsoft Dynamics CRM for Sales 142190
2.8.10 to 2.10.10 Classroom Microsoft Office SharePoint Server and Integrating Microsoft Dynamics CRM 142430
and MOSS
2.8.10 to 2.12.10 Online Introduction to Microsoft Dynamics GP 10.0 Financials 142205
2.11.10 and 2.12.10 Classroom Microsoft Dynamics and Microsoft SQL Reporting Services 142378
2.15.10 Online Introduction to Microsoft Dynamics CRM for Service 142192
2.18.10 Classroom Payroll for Microsoft Dynamics GP 10.0 142338
2.22.10 to 2.24.10 Online Introduction to Microsoft Dynamics GP 10.0 Distribution 142388
2.23.10 and Classroom FRx I Essentials 142197
2.24.10
3.1.10 Online Introduction to Microsoft Dynamics CRM for Sales 142193
3.1.10 to 3.4.10 Classroom Microsoft Office SharePoint Server and Microsoft Dynamics Business Portal 142389
3.2.10 Online Introduction to Microsoft Dynamics GP 10.0 - General Ledger 142390
3.2.10 Online Introduction to Microsoft Dynamics GP 10.0 - Inventory 142392
3.5.10 Classroom Workflow for Microsoft Dynamics GP 10.0 142393
3.9.10 Online Introduction to Microsoft Dynamics GP 10.0 - Payables Management 142394
3.9.10 Online Introduction to Microsoft Dynamics GP 10.0 - Purchase Order Processing 142395
3.9.10 to 3.11.10 Classroom Microsoft Dynamics CRM 4.0 Customization and Workflow 142337
3.12.10 Classroom Integrating Microsoft Dynamics CRM 4.0 and Microsoft Office SharePoint 142203
Server
3.15.10 Online Introduction to Microsoft Dynamics CRM for Service 142195
3.16.10 Online Introduction to Microsoft Dynamics GP 10.0 - Receivables Management 142396
3.16.10 Online Introduction to Microsoft Dynamics GP 10.0 - Sales Order Processing 142397
3.16.10 and 3.17.10 Classroom FRx II Essentials 142398
3.23.10 Online Introduction to Microsoft Dynamics GP 10.0 - Bank Reconciliation 142399
3.29.10 and 3.30.10 Classroom Microsoft Dynamics and Microsoft SQL Reporting Services 142400
3.30.10 Online Introduction to Microsoft Dynamics GP 10.0 - Fixed Assets 1472404
See more upcoming training events at SummitGroupSoftware.com/php/training.
Courses subject to change, check our website for the most up to date schedule.
M
icrosoft Dynamics GP 11 will be being printed then in Report Writer, it will be pushed to Word as an XML format, and
rolling out just around the corner Word will then be the “design engine” for the report. With the information being
and we are dedicating a number of pushed to Word, we will now have the ability to easily manipulate the design of the
resources to informing our clients about report, as well as adding our own graphics and style!
the exciting product enhancements. Check Microsoft Dynamics GP 11 is also introducing the ability to email documents
out our blog for additional sneak peeks at from right within the product. With this feature, we can now email reports directly
the new features you can expect to see. to our vendors, customers, etc. Microsoft Dynamics GP will utilize the power of Out-
One of my favorite new features that will look to send the emails, either as an attachment or embedded directly into the body
be included with Microsoft Dynamics GP of the email. This will reduce the cost of postage and printing for an organization, as
11 is the ability to print your reports to well as simplify getting information out.
Microsoft Word forms and also be able to Some pretty useful features coming in GP 11 surrounding Word forms and
email those reports, right from within Mi- emailing documents. Check our website to read upcoming blog posts, in which I
crosoft Dynamics GP. will talk about a few more features coming! ▲
Yes, you heard right! Microsoft re-
ceived a lot of feedback to have reports
available through another source other
than Report Writer, and they have an- Welcome to the Team!
swered with new functionality around Summit Group Software is happy to
Microsoft Word. With Microsoft Dynam- announce that Larry Jack has joined our
ics GP 11, you will be able to print most of team as our new Twin Cities area Business
your reports as either your existing Report Development Manager. Larry has over 10
Writer report, or you can print them with
years experience connecting the needs of
new Microsoft Word templates. Microsoft
will be shipping a number of templates out
the customer with the best solution avail-
of the box, as well as the ability to create able. Larry has held numerous senior-level
and customize your own templates and use positions in Minneapolis-St. Paul, MN area
them to print your documents. These tem- businesses and community originations,
plates will be able to be used if you’re on most recently working with Oracle-based
Microsoft Office 2007 or newer. business intelligence solutions.
The way this is going to work is rela- Larry is excited to represent Summit Group Software in Min-
tively simple and will not require any ad- nesota and believes his experience provides him with the set of skills
ditional software. When you choose to that is necessary to expand Summit’s world class service in the Twin
generate a report to Microsoft Word, it still
Cities area. Welcome, Larry!
goes through Report Writer, which is the
“processing engine”. However, instead of it
888.929.1387 :: SummitGroupSoftware.com 15
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