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Hugo

Pinales
EDUCATION
Master of Education in Educational Leadership
Specialization in Community College/Higher Education
Northern Arizona University

Bachelor of Arts in Communication


Minor in Spanish
California State University San Marcos

EXPERIENCE
Coordinator, University Student Union & Tukwut Life Programs June 2017- Present
California State University San Marcos San Marcos, CA
• Responsible for the overall development, implementation and supervision of University Student Union
(USU) programs, providing the highest degree of service to exceed student satisfaction and promote
attendance by all populations
• Oversee the design, implementation, and evaluation of a myriad of student-driven USU program
content designed to enhance event success, campus spirit & traditions and achieved learning
outcomes
• Responsible for implementation of Tukwut Life programs/events, as guided by the co-curricular model
and directed by the Tukwut Life Committee.
• Provide direct support to campus partners in the creation, implementation, marketing, and
administrative management of Tukwut Life programs/events.

Projects and Programs Supervisor- University Student Union September 2016- June 2017
University Auxiliary and Research Services Corporation San Marcos, CA
• Contributed to the development, implementation and supervision of University Student Union
Activities Board (USUAB) programs that provide the highest degree of service to exceed student and
other user satisfaction
• Facilitated and developed USUAB programs that promote attendance by all populations using the
CSUSM Integrated Co-Curricular Model as the guiding principal
• Coordinated independent contractor packets, performance agreements and volunteer forms for
USUAB programs
• Tracked USUAB program and operational budget
• Trained seven student employees on administrative program processes and procedures
• Partnered and collaborated with key campus departments to coordinate involvement in Tukwut Life
program/event planning

Interim Summer Conferences Coordinator- University Corporation August 2015- May 2016
University Auxiliary and Research Services Corporation San Marcos, CA
• Negotiated contracts and scheduled use of guest rooms, meeting spaces and other housing facilities
for summer programs; collaborated with representatives of each conference group to identify event
and guest needs, develop plans, and determine services required
• Worked directly with campus departments and external entities to fulfill contract requirements
Hugo Pinales
• Ensured a process to provide crisis response to conference guests is in place with live-on housing staff,
which ranged from making a referral to intervening in a life-threatening situation
• Provided training for ten housing staff on customer service needs of conference guests and of specific
groups as needed
• Communicated with people of different age groups and backgrounds

Office Coordinator- University Student Union & Campus Recreation August 2015- May 2016
University Auxiliary and Research Services Corporation San Marcos, CA
• Contributed to the recruitment, selection, training, lead direction, and evaluation of all University
Student Union and Campus Recreation student employees
• Provided direct involvement in a variety of special projects including initiation, execution,
coordination, implementation, and evaluation of multiple projects
• Processed a variety of departmental paper work including travel, Pro Card reconciliations,
independent contractor packets, time reporting, time-off requests and more
• Developed, maintained, and updated policies, procedures and regulations related to the University
Student Union, Clarke Field House, and Campus Recreation

SKILLS, AWARDS, AND CERTIFICATIONS


• Outstanding Senior Award (Cougar Wall of Fame)- Tukwut Leadership Award 2015
• Outstanding Junior Award- Tukwut Leadership Award 2013
• Leadership Certificate- Tukwut Leadership Circle
• Certification in First Aid, CPR & AED- Red Cross Association
• Ladder Safety, Defensive Driver, Food Handlers, Fire Safety, And Bloodborne Pathogens- California
State University San Marcos: Safety, Risk & Sustainability
• Knowledge of Peoplesoft, CSI Spectrum Member Management System, College Net 25Live, Entrata,
Social Tables, InnoSoft Fusion, Microsoft Office

PROFESSIONAL MEMBERSHIP
Student Affairs Professionals in Higher Education: NASPA Undergraduate Fellow Programs 2013- 2015
Association of College Unions International: Student Member 2011- 2015