Common Phone Tasks Softkeys

Place a call Go off-hook before or after All Calls Lists all missed, placed, and received
dialing a number. calls.

Redial a number Press Redial. Answer Answer a call.

Switch to handset Pick up the handset. Apply Confirm a ringtone selection.

QUICK REFERENCE
during a call Call Initiate a call.
Switch to speaker or Press or , then Callback Receive notification when a busy
headset during a call hang up the handset. extension becomes available.
Mute and un-mute a Press . Cancel Cancel an action or exit a screen
call without applying changes.

View call history Press > Call Clear Clear all values.
History. Delete Delete an entry from Call History.
Hold and resume a call Press , to hold a call Del Call Delete a call from Call History.
and press it again to resume
Details Opens the Details for a multiparty
the held call.
call in the Missed, Placed, and
Transfer a call to new Press , enter the Cisco IP Phone 7821, 7841, Received Call records.
number number, then press it again.
and 7861 for Cisco Unified Dial Dial a selected number.
Place an intercom
call
Press the Intercom button,
then enter a number if
Communications Manager Divert Send or redirect a call to voicemail or

necessary. Speak after you 10.0 (SIP) to a predetermined phone number.

hear the tone. Edit Modify a name or email address.

EditDial Modify a number.
Start a standard Press , dial the Softkeys
conference call participant, then press it Exit Return to the previous screen.
again. Phone Screen Icons
Fwd Setup/cancel call forwarding.
Silence the ring for an Press the Volume button
Buttons All/Fwd
incoming call down once. Common Phone Tasks OFF
GPickup Answer a call that is ringing in
another group or on another line.
Log Out Sign out of Personal Directory.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or Meet Me Host a Meet Me conference call.
its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go
to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are Missed Open the record of missed calls.
the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1110R)
More Display additional softkeys.
© 2013 Cisco Systems, Inc. All rights reserved.
OL-20187-01
New Call Make a new call. Phone Screen Icons Buttons
OK Confirm a selection.
Off-hook Applications
OPickup Answer a call that is ringing in an
associated group. On-hook Contacts
Park Store a call. Messages
Play Play ringtone. Connected call
Transfer
PickUp Answer a call that is ringing on Incoming call
another phone in your group. Hold/Resume
Redial Redial the most recently dialed Missed call
Conference
number.
Remove Remove a conference participant or Received call Volume
an entry.
Placed call
Save Save the chosen settings.
Search Search for a directory listing. Call on hold/resume call
Select Select the highlighted option.
Set Set a ringtone.
Feature Icons Speakerphone
(If available on your phone) Mute
Submit Enter user information.
Message waiting
Swap Toggle between two existing calls. Headset
Update Update an entry in Personal Shared line in use Select button
Directory.
>> Move through entered characters. Speed dial line
For the Cisco IP Phone Quick Start Guides, go to
Backspace to delete characters. this URL:
Line Status indicator–monitored line is
in-use http://www.cisco.com/en/US/products/ps13220/pro
Back. Line Status indicator–monitored line is idle ducts_user_guide_list.html

Line Status indicator–monitored line is

ringing
Line Status indicator-monitored line is in do
not disturb (DND)