Question type S

1) Which of the following is a strategically driven process?

A) Human resource development B) Human Resource Management C) Personnel
management D) Industrial relations Ans [b]

2) Which of the following is NOT included in the HRM function included

in the Indian industries?
A) Developing HR information systems B) Focusing on productivity C)
Evaluating self appraisals D) Develop an organizational culture Ans [d]

3) Which of the following is viewed as a process to help employees

acquire and sharpen their capabilities to perform better?
A) HRD B) HRM C) HRM/HRD D) HRP Ans [a]

4) Which of the following is viewed as a process to assist employees?

A) HRM B) HRD C) HRM/D D) Personnel and IR Ans [b]

5) In which of the following methods are grievances ascertained at the

time of employees quitting the organization?
A) The exit interview method B) The gripe-box system C) The open-door
policy D) Opinion surveys Ans [a]

6) Which of the following is not a grievance concerned with supervision?

A) A misunderstanding between the supervisor and the workers B) Rigidity
in the interpretation of rules and regulations C) Ambiguous job
instructions D) Violation and/or non-fulfilment of the terms of
collective bargaining agreements Ans [d]

7) In which method of merit rating the employees are provided with the
alternatives to choose from which reflects their understanding of the
true nature of the jobs?
A) Force distribution method B) Narrative or essay method C) Paired
comparison method D) Ranking method Ans [a]

8) Which of the following refers to the association between the

employees and the management?
A) Human Resources Management B) Personnel Management C) Industrial
Relations D) Human Resources Development Ans [c]

9) Which of the following is not included in the list of functions of

the personnel management?
A) Recruitment B) Performance appraisal C) Coordinating D) Manpower
planning Ans [c]

10) Which of the following is NOT a necessity of Human Resource

Development?
A) To make organizational dynamics growth oriented. B) To make superior
subordinate relationships C) To make personnel policies D) To make
organizational grow dynamic Ans [b]

11) The combination of which of the following are the extensions of the
concept of personnel management?
A) HRD+HRM/IR B) HRM+HRD C) HRD+HRM/HR D) HRM/D+HRD Ans [b]
12) Any compensation plan must be _______
A) Understandable, workable, acceptable. B) Reasonable, workable,
acceptable. C) Understandable, feasible, acceptable. D) Understandable,
workable, compensable. Ans [a]

13) Which of the following is NOT included in the objectives of merit

rating?
A) To enhance employee morale about work and organization B) To
determine the needs of the workers C) To determine salary increments D)
To identify the key jobs Ans [d]

14) Which of the following is not included in the prominent features of

personnel management?
A) Helpful for employees to identify their potential B) Required in
every organization C) Solving problems of organizations pertaining to HR
management D) Facilitating the administration of contracts for employees.
Ans [a]

15) Which of the following is NOT among the major roles goals play?
A) Helps in coordinating decisions B) Helps define the organization in
its environment C) Helps in bringing out uniformity in action D) Helps in
facilitating performance appraisal Ans [c]

16) ____ refers to the process of identifying opportunities to develop

businesses connected to the companys current businesses?
A) Intensive growth B) Integrative growth C) Diversification growth D)
Technological growth Ans [c]

17) The strategy in which companies seeking new businesses have nothing
to do with the current technology of the company is termed as
A) Backward integration strategy B) Horizontal diversification strategy
C) Conglomerate diversification strategy D) Concentric diversification
strategy Ans [c]

18) Which of the following aims at identifying new opportunities in

which an organization can perform profitably?
A) External environment B) Internal environment C) Environmental
scanning D) SWOT analysis Ans [c]

19) The four alternative strategies provided by SWOT analysis are NOT
based on the firms
A) Weaknesses B) Strengths C) Internal environment D) Threats Ans [c]

20) Which of the following stages is NOT included in the process of

formulating a particular strategy and implementing it?
A) Environmental scanning B) Strategy management C) Generic strategy
alternatives D) Strategy variation Ans [b]

21) Which of the following refers to the strategy alternatives in wider

terms?
A) Expansion strategy alternatives B) Generic strategy alternatives C)
Combination strategy alternatives D) Stability strategy alternatives Ans
[b]
22) Which among the following might NOT help a decision maker in
identifying the most preferable strategy?
A) Finding out the extent to which the enterprise is dependent on
external factors B) Finding the degree of risk involved after making a
choice C) Finding the main business objectives D) Finding whether it is
politically acceptable Ans [c]

23) Which of the following is NOT included in the steps undertaken

before making a strategic choice?
A) Keeping the best alternative in hold B) Making the final choice C)
Evaluating the strategic advantage profile D) Assessing each alternative
on its own merits Ans [c]

24) As recommended by Michael E.Porter, which of the following is NOT

included in the most generic types to initiate strategic thinking?
A) Overall cost leadership B) Focus C) Differentiation D) Identification
Ans [d]

25) All of the following are characteristics of a mission statement

except
A) It identified core principles to guide decision making B) It provides
for shared vision C) It focuses on customer needs and utilities D) It
focuses on products Ans [d]

26) All of the following are the weaknesses noticed in an internal

environment, except
A) Insular and inflexible organizational culture B) High rate of labor
turnover C) Insufficient systems and controls D) Insufficient knowledge
of appropriate technology Ans [b]

27) Which of the following is not included as a threat that

organizations have to be protected from?
A) Dominance of small sector B) Unavailability of skilled labor C)
Customers stress on JIT delivery D) High rate of labor turnover Ans [b]

28) Which of the following key forces is NOT included in the macro
environment which a particular business has to scrutinize?
A) Demographic B) Competition C) Socio cultural D) Technological Ans
[b]

29) Which of the following defines the reason for the existence of an
organization?
A) Programs B) Mission statement C) Goal D) Objectives Ans [b]

30) What is the main function of the external environment?

A) To determine the opportunities and threats B) To determine the
strengths and weaknesses of their firms C) To determine the nature of the
impending tasks D) To determine the process of analyzing the environment
Ans [a]

31) Which of the following sectors affect the flow and development of
alternative raw materials and the life cycles of products?
 A) Technological sector B) Socio economic sector C) Government sector
D) Customer sector Ans [a]

32) Which of the following is NOT a generic strategy alternative?

A) Combination strategy B) Implementation strategy C) Expansion strategy
D) Stability strategy Ans [b]

33) Value chain identifies five primary strategic activities. Which one
of the following is not a primary strategic activity in the value chain?
A) Procurements B) Operations C) Marketing and sales D) Outbound
logistics Ans [a]

34) The chain of activities from raw material procurement to after-sales

service is called the value chain. It identifies nine strategic
activities consisting of five primary and four support activities, to
create value. Which of the following strategic activities can be
categorized as secondary or support activities? i. Human resource
managementii. Serviceiii. Technology developmentiv. Procurement
A) i, ii, iv B) i, ii & iii C) i, iii & iv D) ii,iii &iv Ans
[c]

35) Buying and bringing raw materials is one of the primary activities
of a manufacturing concern. What is the specific term used for this
activity in business?
A) Procurement B) Logistics C) Outbound logistics D) Inbound logistics
Ans [d]

36) The value chain activities include inbound and outbound logistics.
Which of the given alternatives is definitely not a part of outbound
logistics?
A) Warehousing B) Distribution C) Order processing D) Services Ans [d]

37) Which of the following Japanese terms depicts the maintenance of

machines as to prevent mistakes in production process?
A) Poka yoke B) Jikoda C) Shojinka D) Soikufu Ans [a]

38) Which of the following is software based production planning and

inventory control system used to manage manufacturing processes?
A) Material Requirement Planning B) End user computing C) Management
Information Systems D) Total Quality Management Ans [a]

39) Six sigma was initiated by which of the following companies?

A) Walmart B) Motorola C) General Electrics D) General Motors Ans [b]

40) Who among the following developed the balance scorecard?

A) Thomas H Davenport B) Michael Porter C) Robert Kaplan & David
Norton D) Hammer and Champy Ans [c]

41) The discipline within the system management is referred to as which

of the following?
A) Operational Networking Management B) Business Performance Management
C) Application Performance Management D) Operational Performance
Management Ans [c]
42) Which of the following is known to incorporate all information and
processes of an organization into a unified system?
A) Balanced scorecard B) Business process outsourcing C) Enterprise
Resource Planning D) Business process reengineering Ans [c]

43) Who among the following are responsible for the six sigma
implementation across the organization in an integrated way?
A) Champions B) Green belts C) Black belts D) Master black belts Ans [a]

44) Which among the following is a management approach aiming at

improvements by means of elevating efficiency and effectiveness of the
processes that exist within and across organizations?
A) Business process management B) Enterprise resource planning C)
Business process reengineering D) Business process outsourcing Ans [c]

45) Which of the following is NOT included in the structure of CMM?

A) Maturity levels B) Predictable levels C) Key practices D) Key process
areas Ans [b]

46) In order to achieve six sigma, how much more defects per million
opportunities must a process NOT produce?
A) 3.4 B) 3.5 C) 3.0 D) 3.2 Ans [a]

47) In Data Capture/Data Entry Operation, which of the following

statement is FALSE
A) Data Capture BPO are usually specialized in capturing Data whereas
Data Entry BPO transform the Data into meaningful information. B) Data
Capture and Data Entry are both Low End BPOs C) Accurate Data Capture is
as important as Accurate Data Entry D) Data Capture is the input process
of Data Entry operations Ans [b]

48) Which of the following is NOT the role of PCMM?

A) Helps organizations effectively manager software development B) Helps
organizations work out a program of continuous work force development C)
Helps organizations set priorities for improving actions D) Helps
organizations integrate workforce development with process improvement.
Ans [a]

49) Which among the following Japanese terms denotes machines to be

autonomous, along with having the capability to detect defects
automatically?
A) Poka yoke B) Jikoda C) Mura D) Muda Ans [b]

50) Which of the following is NOT included in the benefits of JIT?

A) More skilled workforce B) Higher worker participation C) Smoother
flow of production D) Provision of incentives Ans [d]

51) Which of the following is another name for Just in Time?

A) Batch production B) Line production C) Lean production D) Suitable
production Ans [c]

52) Which among the following levels of PCMM is identified by work

overload?
 A) Optimizing level B) Predictable level C) Managed level D) Defined
level Ans [c]

53) Which among the following is where a manager interferes to provide

feedback and adjust performance?
A) Performance coaching B) Performance planning C) Performance appraisal
D) Performance improvement Ans [a]

54) A single database delivered in ERP does NOT contain which of the
following for the software modules?
A) Financials B) Customer Relationship Management C) Employee
association management D) Human resources Ans [c]

55) What do the letter D and I stand for in Demings cycle of

improvement?
A) Develop and implement B) Design and implement C) Design and improve
D) Define and improve Ans [d]

56) Which of the following is regarded as a fundamental flaw in the

whole concept of benchmarking?
A) It limits critical thinking. B) It limits improvements to currently
accepted methods of operating. C) It is not a continuous process D) It
does not involve learning. Ans [b]

57) What approach is used to compare organisation operations with those

of other companies?
A) SWOT analysis B) Competitor performance assessment C) PERT analysis
D) Benchmarking Ans [d]

58) For a police department, using competitor performance standards, a

competitor might be:
A) A foreign police authority B) A similar police department C) A fire
service D) All Ans [d]

59) Benchmarking against external organisations that do not compete

directly in the same markets is called:
A) Non-competitive benchmarking B) Non-assault benchmarking C)
Collaborative benchmarking D) Practice benchmarking Ans [a]

60) Which kind of standards are those that are set arbitrarily to
reflect some level of performance that is regarded as appropriate or
reasonable?
A) Absolute performance standards B) Competitor performance standards C)
Target performance standards D) Historical standards Ans [c]

Question type M
61) Who among the following brought out the points of difference between
personnel and industrial relations and HRM?
A) T.V.Rao B) Storey C) C. G.Cole D) Flippo Ans [b]

62) Human resource management is not concerned with which of the

following?
 A) Equipping the available staff B) Meeting technology changes C)
Modifying the management practices D) Taking the initiative to understand
the staff Ans [d]

63) In organized industrial establishments pay review takes place once

in ______ years
A) Three B) Seven C) Ten D) Fifteen Ans [a]

64) Basic compensations given to employees as salaries or wages are

called
A) Base pay B) Wages C) Variable pay D) Salaries Ans [a]

65) The following is not a concept of wage

A) Daily wages B) Minimum wages C) Fair wages D) Living wages Ans [a]

66) Who among the following are not involved in business operations?
A) Line manager B) Human resource Management C) Personnel/HR executives
D) Personnel manager Ans [c]

67) Which of the following sets the direction for the organization to
perform well?
A) Industrial relations B) HRM C) Personnel Management D) HRD Ans [b]

68) __________can be fixed by comparison with an accepted standard wage

A) Minimum wages B) Fair wages C) Living wages D) All of the above Ans
[b]

69) At which stage the new recruit is free to exercise full authority
and is held responsible for the results?
A) Placement B) Development C) Induction D) Selection Ans [a]

70) Which of the following is NOT included in the off the job training
methods?
A) Team discussion B) Case study C) Job instruction training D)
Simulation exercises Ans [c]

71) Which of the following is included in the non analytical methods of

job evaluation?
A) Paired comparison method B) Job classification method C) Point
rating method D) Forced distribution method Ans [b]

72) Which of the following is NOT included as an advantage of training

and development programs?
A) Decrease in machine breakdowns B) Increasing job satisfaction to the
employees C) Accomplishing increased productivity D) Ameliorating
services to customers Ans [a]

73) A mission statement concentrates on

A) Products B) A limited number of goals C) Buyers needs and utilities
D) Markets Ans [d]

74) For a student, getting into a very prestigious college would be a \

A) Mission B) Goal C) Policy D) Strategy Ans [b]
75) On which of the following a program is NOT based on?
A) Procedures B) Missions C) Policies D) Goals Ans [b]

76) Companies are implementing which of the following strategies to

develop their market globally?
A) Product penetration strategy B) Market penetration strategy C)
Product development strategy D) Market development strategy Ans [d]

77) Which of the following provides a strong basis for identifying

various alternative strategies out of which one includes the threat
weakness strategy?
A) External environmental analysis B) Internal environmental analysis C)
Strength weakness analysis D) SWOT analysis Ans [d]

78) Which of the following is not included in the international

strengths and weaknesses required to conduct internal analysis and
diagnosis?
A) Research and Development B) Production management C) Infrastructure
facilities D) Managerial personnel Ans [c]

79) Which of the following strategy must be chosen when the firm is not
doing concerning sales and revenue and finds greatest return somewhere
else?
A) Expansion strategy B) Retrenchment strategy C) Generic strategy D)
Combination strategy Ans [b]

80) Which among the following refers to the course of action desired to
achieve the objectives of the enterprise?
A) Evaluation B) Implementation C) Formulation D) Strategy Ans [d]

81) At what cost an acid test for an alliance is greater sales?

A) Limited B) Moderate C) Less D) More Ans [c]

82) The global economy is NOT characterized by which of the following?

A) Countries with good planning B) Countries with surplus resources C)
Countries with abundant labor D) Countries with huge markets Ans [a]

83) The selection of the right alternative depends upon which of the
following?
A) Particular configuration of objectives B) Strategic advantage profile
C) Generic strategy D) All Ans [d]

84) Which among the following is a signal used to control the flow of
items through the production process?
A) Kanban B) Shojinka C) Muda D) Jikoda Ans [a]

85) In order to implement total quality management successfully, which

of the following is NOT a requirement?
A) Disciplined culture B) Fast response C) Employee participation D)
Continuous improvement Ans [a]

86) In a TQM effort, all members of the organization do not participate

in which of the following?
 A) Improving attitudesi B) Improving processes C) Improving products D)
Improving culture Ans [a]

87) Which of the following refers broadly to a computer based system?

A) Just in time B) End user computing C) Management information system
D) Materials requirement planning Ans [d]

88) Which of the following is a collection of instructions an

organization can follow with the main objective of gaining control over
its software development process?
A) CMP B) CMM C) PCMM D) CMMI Ans [b]

89) The origins of benchmarking as it is used today go back to which

company?
A) Microsoft B) Xerox C) Toyota D) Mc Donalds Ans [b]

90) Performance relating to the five operations objectives can be

plotted on which type of diagram?
A) Quality B) Satisfaction C) Polar D) Outcome Ans [c]

Question type D
91) Who among the following is directly responsible for evolving a
personnel policy and its implementation in a composed manner?
A) Staff manager B) Line manager C) Personnel manager D) Human resource
manager Ans [c]

92) Find the odd man out among the following fundamental principles
governing any grievance procedure.
A) Settlement at the lowest level B) Settlement in favour of management
C) Settlement as expeditiously as possible D) Settlement to the
satisfaction of the aggrieved Ans [b]

93) Most common and usual form of direct compensation paid in

organizations is
A) Base pay and benefits B) Base and variable pay C) Variable pay and
benefits D) All Ans [b]

94) The following is paid only at the time of employees exit after
serving more than five years
A) Perquisites B) Claims C) Gratuity D) Allowances Ans [c]

95) Which of the following is an expression of the values and beliefs of

the organization?
A) Personnel policy B) Personnel management C) Human resource management
D) Human resource development Ans [a]

96) Which of the following methods of job evaluation cannot be used in

larger organizations?
A) Factor comparison method B) Point rating method C) Ranking method D)
Job classification method Ans [c]

97) Payments made to employees without taking hours for which they
worked into consideration are called
 A) Base pay B) Wages C) Variable pay D) Salaries Ans [d]

98) Which of the following is considered a negative function?

A) Induction B) Recruitment C) Manpower planning D) Selection Ans [d]

99) Which among the following deals with matters relating to formulating
personnel policies and strategies?
A) Staff managers B) Line managers C) Personnel managers D) Senior
personnel managers Ans [d]

100) HRM is NOT involved in contributing towards which of the following?

A) Promotes an understanding between management and workers B) Ensures
the right person is selected for the correct job C) Increases the
productivity of the employees. D) Develops vision of the organization.
Ans [d]

101) Which of the following is the main aim of job evaluation?

A) To ensure the right candidates are hired B) To provide a database to
facilitate the review and update C) To provide a rationale basis for
discussions D) To ensure proper career planning Ans [b]

102) Which of following is NOT an advantage of job evaluation?

A) It helps flatten organizational levels B) It eradicates grievances
about remuneration. C) It facilitates career planning D) It encourages
proper selection techniques Ans [d]

103) An element of the corporate planning process is

A) Selecting the most suitable strategy B) Being innovative C) Defining
the organization in its environment D) Not keeping a track of the
performance of the employees. Ans [a]

104) A program to achieve a goal could be

A) To make it compulsory for all maintenance staff to stay on the
factory campus. B) To conduct job analysis C) To upgrade R&D skills
D) To recruit engineers with the right aptitude. Ans [b]

105) Which among the following is a mission?

A) To schedule meetings with the CEO B) To recruit applicants C) To be
competitive D) To organize sanitation weeks Ans [c]

106) To achieve which of the following, the management in an

organization must first assess the available opportunities to ameliorate
the performance of its existing current businesses?
A) Strategy growth B) Intensive growth C) Integrative growth D)
Diversification growth Ans [b]

107) On which of the following factors does the quality of environmental

diagnosis NOT depend?
A) Identification of the profile of buyers B) Working environment C)
Functional resources of the strategist D) Personal capabilities and
business insights of the strategist Ans [a]

108) Which of the following risks arises from foreign rule?

 A) Social risks B) Political risks C) Economic risks D) Financial risk
Ans [b]

109) Which of the following is NOT included in the strategic

alternatives for any business?
A) Expansion B) Retrenchment C) Integration D) Stabilization Ans [c]

110) Strategic alliances may NOT take the form of which of the
following?
A) Pricing collaboration B) Generic alliance C) Promotional alliance D)
Logistic alliance Ans [b]

111) External strategy can be attained by which of the following?

A) Redefining organizational structure B) Seeking marketing efficiency
C) Seeking production efficiency D) Maintaining market share Ans [d]

112) The business is said to be a __________ one when it has a lower

number of opportunities and high number of threats
A) Mature B) Ideal C) Speculative D) Troubled Ans [d]

113) A business is considered to be a/an __________one when it has a

large number of major opportunities and a minimum number of major
threats?
A) Troubled B) Ideal C) Speculative D) Mature Ans [b]

114) In Japan, which of the following is NOT included in the four

processes of TQM?
A) Atarimae Hinshitsu B) Kaizen C) Poka yoke D) Kansei Ans [c]

115) Which among the following is a type of strategic feedback system

that helps program managers make better decisions?
A) Business process reengineering B) Performance management C)
Benchmarking D) Balanced scorecard Ans [d]

116) What is DMAIC used for?

A) DMAIC is used to create a new product B) DMAIC is used to create
process designs C) DMAIC is used to create flawless performance D) DMAIC
is used to improve an existing business process Ans [d]

117) Sourcing contracts form which of the following activity?

A) Management activity B) Tactical activity C) Strategic activity D)
Operational activity Ans [b]

118) Six sigma processes are NOT executed by which of the following?
A) Six sigma green belts B) Six sigma master green belts C) Six sigma
black belts D) Six sigma master black belts Ans [b]

119) Which of the following evolved with the change in hardware

/software capability and interface interpretation between software?
A) MRP B) ERP C) MRP II D) MRP I / ERP Ans [d]

120) A comparison between operations or parts of operations that are

within the same total organisation is called:
 A) Internal benchmarking B) Competitive benchmarking C) Non Competitive
benchmarking D) External benchmarking Ans [a]

Question type G
121) Which of the following did Flippo NOT focus on for the purpose of
contributing in the organizational goals?
A) Direction B) Integration C) Maintenance D) Compensation Ans [a]

122) Who among the following views personnel management as a method of

developing the employee potential that maximizes job satisfaction and
brings out the best among the employees in the organization?
A) Flippo B) Peter F.Drucker C) Pigours and Myres D) Pyle Ans [c]

123) A behaviour which has rewarding experience is likely to be repeated

is postulated by
A) Reinforcement and expectancy theory B) Equity theory C) Agency theory
D) None of the above Ans [a]

124) The following is not a part of remuneration model

A) Job description B) Job evaluation C) Job hierarchy D) Job analysis
Ans [d]

125) Which of the following is NOT included in the methods of merit

rating?
A) Paired comparison method B) Forced distribution method C) Point
rating method D) Raking method Ans [c]

126) Which of the following refers to familiarizing the new employee

with the functional environment of the organization?
A) Selection B) Induction C) Training D) Placement Ans [b]

127) In which of the following selection procedures, the ability of

reacting to others is evaluated?
A) Group discussion B) Personal interview C) Bio-data screening D)
Initial screening Ans [a]

128) Which of the following is NOT included in the on the job training
methods?
A) Experiential learning B) Apprentice training C) Demonstration D)
Talks and class room discussions Ans [d]

129) Which of the following is NOT taken into consideration when the
merit of an employee is analyzed?
A) Ability to work in a team B) Ability to manage crisis C) Ability to
identify the key jobs D) Capability to work against hard targets Ans [c]

130) Which of the following is NOT a reason for carrying out performance
appraisals?
A) To evaluate the current level of performance of the employee. B) To
castigate those employees who fail to perform C) To evaluate those
employees who are not satisfied with job D) To determine the strengths
and weaknesses of individual employees Ans [c]
131) Which of the following is NOT included in the non financial
incentives provided by the managers to the employees?
A) Flexi time B) Consultation C) Rewards D) Job rotation Ans [c]

132) Which of the following is NOT included in the financial incentives

provided by the managers to the employees?
A) Group-bonus B) Teamwork C) Stock options D) Compensation based on
bonus Ans [b]

133) Which of the following is NOT a feature of policy?

A) It creates good conduct and character B) It expresses organizational
culture C) It provides discretion to managers D) It facilitates
performance appraisal Ans [d]

134) All of the following are the alternatives to improve sales

performance of a business unit, except
A) Integrative growth B) Intensive growth C) Concentric growth D)
Diversification growth Ans [c]

135) Which of the following is NOT included in the process of corporate

planning?
A) Evolving strategies B) Formulating the corporate mission C) Creating
required infrastructure D) Evaluating alternative strategies Ans [d]

136) Which of the following comprises the managerial decision based on

perceived opportunities and threats of the firm?
A) Environmental analysis B) Environmental diagnosis C) Environmental
scanning D) External environment Ans [b]

137) All of the following are included in the sectors of industry

environment except
A) Competitors B) Suppliers C) Customers D) Employees Ans [d]

138) Which of the following is not an alternative strategy to deal with

the factors in the external and internal environment provided by SWOT
analysis?
A) Threat Weakness strategy B) Opportunity Weakness strategy C)
Strength Opportunity strategy D) Strength Weakness strategy Ans [d]

139) Considering strategy variations, which of the following is an

alternative if the strategy is to expand?
A) Related expansion B) Internal and external expansion C) Active
expansion D) Internal stability Ans [b]

140) In which of the following alliances, the main focus is on

developing or extending logistic support?
A) Pricing collaborations B) Product / service alliance C) Logistic
alliance D) Promotional alliance Ans [c]

141) Which of the following elucidates the reason for one to execute a
particular job?
A) Objectives B) Goals C) Purposes D) Policies Ans [a]
142) The factors of the macro and micro environment are not grouped
under which of the following part?
A) Industry environment B) International environment C) General
environment D) Internal environment Ans [d]

143) Which of the following statements relating to a value chain are

true?i. Value chain is a chain of activities that adds value to the
productsii. Value chain consists of primary and secondary activitiesiii.
Monitoring value chain gives the firm a competitive advantage iv. A
companys operations should be viewed as a single activity or business
process in order to conduct a value chain analysis
A) Only iv B) Only iii & iv C) Only i & ii D) Only i, ii
&iii Ans [d]

144) At which level of the CMM, can the management effectively manage
and control the software development effort?
A) Level 5 B) Level 4 C) Level 3 D) Level 2 Ans [b]

145) Which among the following is NOT another name for business process
reengineering?
A) Business process redesign B) Business process reproduction C)
Business process chain management D) Business transformation Ans [b]

146) Which among the following is a structured collection of elements

that decide characteristics of effective processes?
A) Capability Maturity Model Integration B) People Capability Maturity
Model C) Maturity Model D) Capability Maturity Model Ans [a]

147) Which among the following are the employees who take up six sigma
implementation along with their other job responsibilities?
A) Black belts B) Master black belts C) Yellow belts D) Green belts Ans
[d]

148) Which of the following is the process of assessing progress towards

achieving predetermined goals?
A) Performance planning B) Performance measurement C) Performance
management D) Performance improvement Ans [b]

149) Which of the following is NOT a Japanese term used in JIT?

A) Shojinka B) Kaizen C) Muri D) Soikufu Ans [b]

150) In terms of cost characteristics, re-arrange the following

outsourcing location decision from low cost to high cost (i:- Nearshore,
(ii- Onshore, (iii:- Offshore
A) i, ii, iii B) ii, i, iii C) iii, i, ii D) ii, iii, i Ans [c]