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Word Choice Reference for Describing Performance

Good Performance Poor Performance

Quality of Work Quality of Work

Accurate, neat, attentive to detail, Increase in number of errors, lacks attention to


consistent, thorough, high standards, detail, inconsistency in quality, not thorough, work
follows procedures. often incomplete, diminished standards of work
produced, does not follow procedures.

Dependability Dependability
Consistent attendance, punctuality, Absenteeism, multiple instances of unauthorized
reliability, follows regulations leave, excessive sick leave, frequent Monday and/or
completely. Friday absences, repeated absences.

Communication Communication
Adept at oral and written Diminished oral and written communication, misuses
communication, shares information with information for personal gain or to hurt others, tells
peers and supervisors, handles internal peers and supervisors/managers too much or too
and external communications. little, misinterprets information received, covers up
problems.

Internal/External Relationships Internal/External Relationships


Agreeable constructive, flexible, helps Disagreeable, openly mistrusts many people, edgy,
without begin asked, handles easily and frequently angered and hurt, rigid, unable
customers/vendors/outsiders, seeks to work with others in new ways, deteriorating
and maintains good relationships, relationships with various contacts, overreacts to real
expedites orders and projects. or perceived criticisms, unstable relationships,
blames others.

Judgment Judgment
Tactful, displays sensitivity common Tactless, says things that hurt co-workers, clients or
sense, maintains confidentially, makes customers, does not use common sense, illogical
sound decisions, sizes up situations, reasons for behaviors, violates confidentiality, poor
take appropriate actions. ability to size up situations, does not understand the
whole picture, inattentive to safety procedures.

Organizational Abilities Organizational Abilities


Set realistic priorities, organizes time, Sets unrealistic priorities, poor use of time, inefficient
set schedules, meets deadlines, scheduling, missed deadlines, incomplete projects,
completes projects on time, use time inability to coordinate with others.
well, does not waste time, ability to
coordinate with others.

Volume of Work Volume of Work


Keeps up with work load, meets crash Overwhelmed by realistic workload, work piles up,
deadlines when necessary, steady, makes commitments and does not meet them,
consistent, willing to put in extra effort. unavailable for extra work, rigid, cannot increase
workload when needed, volatile, easily upset,
inconsistent pace of work.

Job Knowledge/Technical Skills Job Knowledge/Technical Skills


Knows what has to be done, seldom Doesn't know what has to be done, frequently needs
need instruction, proficient in all instructions, not keeping pace with technical
technical aspects of job, knows how to development of job, does not use equipment
run equipment, able to work properly, unable to work independently, does not
independently, able to instruct, guides instruct, guide or train others.
and trains others, understands
safety/security procedures and
Good Performance Poor Performance
maintains them.

Motivation Motivation
Genuine commitment to job, energetic, Lack of commitment to job, unconcerned with quality
self-starting, takes initiative, shows or product/service, disinterested in current
enthusiasm, and high energy level. assignments, frequent references to job
dissatisfaction, low energy level, needs frequent
prodding to initiate activities or complete tasks.

Reaction To Stress Reaction to Stress


Can be depended upon when deadlines Difficulty in concentration, increased accident rate on
pressures intensify, able to remain calm and off the job, becomes upset over minor irritations,
and effective despite irritation or frequent changes in plans, poorly controlled
changes in plans and policies, rarely emotions, easily loses temper, yells, cries, withdraws.
loses temper, show good frustration
tolerance, able to handle irate
customers/vendors.

Problem Solving Problem Solving


Troubleshoots, quick insight an able to Does not recognize a problem exists, cannot define
learn, handles complex assignments, the problem, one track mind, most problems have
analytical, get to the point quickly. the same few causes or solutions, blames others,
covers up problems.

Creativity Creativity
Innovative, generates original solutions, Focuses on negatives, easily dismisses/discounts new
develops new options, suggests ideas, unwilling to try new ideas, habitual thought
improvements, willing to try new and behavior, offers same solutions for all problems,
concepts. fears risk, need constant supervision and
reassurance, over reliance on structure, does not
question, unable to determine new options.

Decisiveness Decisiveness
Willingness to make decisions, makes Unwillingness to make decisions, asks too many
appropriate decisions, ask questions people for advice, tries to solve a problem without
when needed. thinking it through, acts impulsively.

Hygiene Hygiene
Clothing appropriate to work (i.e., Inappropriate clothing (i.e., too casual or too formal),
uniform, work clothes), comes to work sexually inappropriate, appears unclean/unwashed,
clean, no offensive odors, appears offensive odors, appears ill, flushed or pale, has
healthy and clear-eyed, not flush or glazed or bloodshot eyes, not alert, inattentive.
pale, is alert.