Acknowledgement

First of all my sincere gratitude goes to my academic supervisor Mr. Arun Shukla ,faculty of
International Institute for special education, who helped and guided me for this work. His
conversation and encouragement will always be remembered. In many stages of project, his
prideful expertise and professional knowledge provided crucial and key injection to the technical
solution. I also would like to thanks all the members of the department of Automotive Industry
for their cooperation and support during this work. Finally, I wish to thank my family and friends
for their encouragement and support that accomplishment me throughout the research work.
 INTRODUCTION OF WESTERN UNION
With a 150-year history of connecting people when it matters most, Western
Union continues to shape the world in which we live.

Western Union offers one of the easiest ways for families and friends to send money and stay connected almost
anywhere in the world. It all comes down to the relationships we've established over many years. We take pride
in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our
consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's
lives.

As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust.
Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we
are as a company and everything we stand for:

Integrity. Partnership. Opportunity. Passion. Teamwork.

history
Uncover the 150 years of heritage that build the integrity and experience of Western Union.

leadership
Meet the Executive Management team and Board of Directors who lead the strategy and future of Western Union.

services
Connect with loved ones and make your day-to-day life easier with Western Union Consumer-to-Consumer, Consumer-to-
Business, and other Services.
 HISTORY OF WESTERN UNION
For over 150 years western union has been committed to innovation in the financial services
industry, pioneering the fastest most reliable and convenient way to send or receive money
worldwide. As the worlds leader in electronic funds transfer, western union transfers billions of
dollarseach years.

With a 150-year history of connecting people when it matters most, Western Union
continues to shape the world in which we live.

Western Union offers one of the easiest ways for families and friends to send money and
stay connected almost anywhere in the world. It all comes down to the relationships we've
established over many years. We take pride in being close to our consumers. Together with
our Agents, we speak our consumers' languages and live in our consumers' neighborhoods.
And we share our consumers' cultures. We are a significant part of each other's lives.

As a result, our Agents and employees are more like ambassadors. They are ambassadors
of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living,
breathing manifestation of who we are as a company and everything we stand for:

Integrity. Partnership. Opportunity. Passion. Teamwork.

cover the 150 years of heritage that build the integrity and experience of Western Union.
ACHIEVEMENTS OF WESTERN UNION
yes! brand commercial
Can our new brand commercial inspire the world? yes

yes! commercial

Can our new brand commercial inspire the world? yes!

yes! Brand Campaign Teaser

yes! A new global brand campaign in the making. Two giants in the fields of photography and commercial
directing capture the spirit of the Western Union consumer.

Global Migration Barometer

Western Union commissioned the Economist Intelligence Unit to compile the Global Migration Barometer and an
assessment of countries need for migrants.

Global Migration

At Western Union, we are proud to support migrants in their journey toward greater economic opportunity. The
stories behind our customers not only are complex, they are deeply personal.

Corporate Video

A globalizing economy and an increasingly mobile population are creating unprecedented economic opportunities
around the world. Learn how Western Union continues serve people on the move in pursuit of their dreams.

Western Union - India

The strength and extraordinary reach of the Western Union brand is evident in this piece about our business in
India, the world's number one remittance receive market.
Western Union - Philippines

In this piece you'll meet Merlyn Tuazon, from Manila, Philippines. Her story shows the important role our brand
plays in the lives of millions of migrant families, who see Western Union as a financial lifeline.

Western Union Heroes

The word hero can mean many things to many people. Learn what it means to us.
 CURRENT INFORMATION ABOUT WESTERN UNION
Western Union Signs Four Regional City Banks in China

Agreements Extend Network to Cities in Northeastern, Southern, Eastern China

ENGLEWOOD, Colo., Feb 23, 2010 (BUSINESS WIRE) -- The Western Union Company (NYSE: WU), a leader
in global payment services, announced the signing of agreements with four regional Chinese commercial banks.
These agreements extend Western Union's network reach to the northeastern, southern and eastern regions of
China.

Western Union has signed agreements to offer Western Union Money Transfer(R) services with Bank of Jilin,
headquartered in Changchun, Jilin Province; and Bank of Harbin, headquartered in Harbin and Heilongjiang
Province in the northeastern region of China. Western Union also has signed agreements with Fujian Haixia
Bank in the southern region and Zhejiang Chouzhou Commercial Bank in YiWu in Zhejiang Province in the
eastern region of China.

"These regional city bank agent agreements are significant, as each bank is a leader within its locality and brings
unique international specialization," said Hikmet Ersek, Western Union's chief operating officer.

In the international money-transfer business, the Bank of Jilin specializes in servicing customers based in Korea,
North America and Europe; Bank of Harbin covers Russia, Korea and Japan; Fujian Haixia Bank serves the U.S.
and Japan; and Zhejiang Chouzhou Commercial Bank covers Europe and the Middle East.

"These signings provide the impetus for Western Union's regional city presence strategy in China and reinforce
our commitment of being where our consumers want us to be," Ersek said.

These new Agent banks join other current Western Union bank Agents The Postal Savings Bank of China, The
Agricultural Bank of China and China Everbright Bank.

For more than 13 years, Western Union has remained committed to the China market, providing a dependable
financial lifeline between consumers and their family members overseas through a fast, reliable and convenient
money-transfer service.

About Bank of Jilin

Bank of Jilin, with its headquarters located in Changchun city, is a leading commercial bank in Jilin province,
China. It is the former Changchun City Commercial Bank, established in 1997, and changed its name in 2007 to
Bank of Jilin. Its services cover the entire province with the ability of cross-province operation. With 356 locations
across Jilin province and 1 location in Dalian, Liaoning province, it offers a wide range of services to local
customers.

About Harbin Bank

Harbin Bank is located in Harbin at Heilongjiang province and is an innovative national commercial bank in
China. It was established in 1997 as Harbin City Commercial Bank, but changed its name to Harbin Bank in
2007. The bank has eight branches, including Tianjin Branch, Dalian Branch, Chengdu Branch, Shuangyashan
Branch, Jixi Branch, Hegang Branch, Suihua Branch, Shenyang Branch, 3 rural banks, 13 first-tier branches, 4
second-tier branches, 5 institutions and 140 locations.

About Fujian Haixia Bank

Fujian Haixia Bank, formerly Fuzhou Commercial Bank, was established on 27 Dec. 1996 under the permission
of Fuzhou City government and approval of People Bank of China. It is a joint stock bank with branch presence in
Zhangzhou, Longyan, Ningde, 35 locations and 1 institution. The Bank is planning to set up their branch
presence in Quanzhou, Wenzhou. Fujian Province is one of the provinces with diaspora and migrants going to
U.S. and Japan. The personal remittances between domestic and overseas countries are very frequent in Fujian.

About Zhejiang Chouzhou City Commercial Bank

Established in 1987, Zhejiang Chou Zhou City Commercial Bank is a regional commercial bank based in Yiwu,
Zhejiang province, China with 25 locations, including Hangzhou, Nanjing, Fuzhou, Wenzhou, Jinhua and Lishui,
etc. With the position of serving local companies and individual customers, it realizes the fast development. In
both 2008 and 2009, it was placed fifth and ninth respectively in the category of "China Commercial Banks
Competitive Ranking," third and fourth respectively in the category of "Mid-size City Commercial Banks Ranking"
by "The Banker."

About Western Union The Western Union Company (NYSE: WU) is a leader in global payment services.
Together with its Vigo, Orlandi Valuta, Pago Facil and Custom House-branded payment services, Western Union
provides consumers and businesses with fast, reliable and convenient ways to send and receive money around
the world, as well as send payments and purchase money orders. The Western Union, Vigo and Orlandi Valuta
branded services are offered through a combined network of more than 410,000 agent locations in 200 countries
and territories. In 2009, The Western Union Company completed 196 million consumer-to-consumer transactions
worldwide, moving $71 billion of principal between consumers, and 415 million business payments. For more
information, visit www.westernunion.com.
 SERVICES PROVIDED BY WESTERN UNION

Union® Consumer Services Trust Western Union for Your Money Transfer and Bill
Payment Needs Send Money Transferring money to someone you love? Trust Western
Union to help you find the service you need.

 Compare services to send money

Send Payments In a hurry to send a payment? We offer several ways for you to make
payments that will get there fast. Looking for a convenient way to prepay for wireless or
home phone service? Are you interested in the benefits of a prepaid MasterCard from the
brand you trust?

 Compare services to make payments

Send a Money Order Need to pay bills, make purchases, and manage your budget? Use
Western Union Money Order Payment instruments as an alternative to checks.

 Learn More
Western Union Prepaid Visa® Card Are you interested in the benefits of a Prepaid Visa Card
from the brand you trust?

Learn more

The Western Union® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a
license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

Obtaining Your Western Union Prepaid Visa® Card: The USA PATRIOT Act is a federal law
that requires all financial institutions to obtain, verify and record information that identifies
each person who opens a Card Account. What this means: When a consumer opens a Card
Account, The Bancorp Bank will ask for the consumer's name, address, date of birth and
other information that will identify the consumer. The consumer will need to provide his/her
Social Security number if a U.S. citizen or personal Tax ID or passport number if a non-U.S.
citizen. The Bancorp Bank may also ask to see your driver’s license or other identifying
documents. Western Union may provide the information given to the Western Union Agent
clerk to The Bancorp Bank.

Restrictions on Use: Western Union strictly prohibits the use of its Internet service to
directly or indirectly fund illegal Internet gambling or for any other illegal activity, including,
but not limited to, money laundering, support for terrorist activities, fraud or theft. Each time
you use a Western Union service you certify to Western Union that your transaction is legal
and that it does not violate any of the terms and conditions for use of Western Union's
services. Western Union reserves the right to refuse to provide services to you, at any time,
for any reason deemed necessary to protect Western Union's interests.
 FEATURES AND BENEFITS OF MONEY
TRANSFER IN WESTERN UNION
 Western union money transfer is a money transfer scheme to receive
money from abroad.

 ING is one of the major agents of western union financial service with 98
branches(currently) ,to facilitate the money transfer.

 This product is a fast, safe ,convinient and reliable medium to receive

money from obroad (western union financial services is a US based
company engaged in diversified financial services. They are pioneers in
money transfer services across the globe. The company was established
in the year 1851 and they exist in 197 countries with more than 1,30,000
locations worldwide)

 SPEED OF SERVICE: The speed of western union is very fast the

beneficiary can receive money with in 10 minutes from the time he/she
enters the enters the branch/location/outlet.

 CONVENIENCE: The beneficiary can receive money from the branches by

just filing up a simple one page`To Receive Money From’ A bank
customer can also get credit of the amount received to his/her bank
accounts, eliminating the risk of carrrying heavy cash.

 SAFE, SECURE AND CONFIDENCIAL:Beneficiaries need to know their

money transfer information with multiple identification check. After the
identification matches, the money transferred in the most confidencial
and secure manner.
 CASH PAYMENT: The money received from abroad can be received in
the form of cash.

 Western union as a mobile money transfer vendor.Whether for sending

money or receiving money, mobile operaters (MNOs) around the globe
can now use the mChek platform as their technology service provider
platform and partner with western union to offer money transfer
services to customers through a Turkey hosted service and introduce
these services in a matter of a few weeks.

 This reduces integration cost and accelerate go to market activities for

banks and mobile operaters by creating standard technical deployments.
Once a bank or mobile operator contracts with western union to activate
the western union mobile money transfer service, its customers will be
able to send and/or receive money through western union’s money
transfer system. Western uinon has a global agent network of more than
350,000 locations in over 200 countries and territories.
 The mCheck service for mobile banking, payments and commerce is
currently live in India with Bharti Airtel, Tata Indicom and Tata Docomo,
and in Sri Lanka with Dialog Telecom. The service is also being piloted in
other countries in Asia and Africa. Following a direct offer cross-border
mobile money transfer – whether for sending, receiving or dibsursing
money- in countries wherever cross-border mobile money transfer is
permitted by banking regulators.
 mCheck offers a hosted service for mobile money transfer and secure
payments using credit cards, debit cards, bank accounts and stored-
value wallets. mCheck is certified PCI-DSS 1.2 and ISO 27001 . SIM
Toolkit, J2ME/BREW, WAP, IVR and USSD platforms are supported in a
seamless manner, and can be launched in 30 to 60 days. mCheck’s
payments platform is approved by visa and certified on leading SIM card
platforms including Gemalto, Oberthur, G&D, Sagem/Syscom,
Watchdata and Sharon Solutions. mCheck is live in India to customers of
Bharti Airtel (110 million subscribers), Tata Indicom (40 million
subscribers) and in Sri Lanka with Dialog Telecom (6 million subscribers).
 How does Western Union protect my
personal information?

 Your online security is a high priority. We use SSL technology and may require
you to verify your identity from time to time.

This code helps prevent automated programs from using the Western Union® Web
site. SSL. Secure Sockets Layer is a cryptographic protocol which helps provide
secure communications on the Internet.
 How to make a money transfer

The sale of proxy subscriptions resumed!

Procedure of proxies purchase:

You:

1. Send us e-mail with notification about buying proxies. Don't forget to specify what exactly
you want to buy (type of proxylist or type of proxy subscription).
2. Receive our confirmation before making any payment.
3. Carefully read and fully accept all terms of our Agreement.
4. Transfer money to us by using ways that are specified below. If you are using E-Currencies,
specify as a comment to your payment:
o for what exactly you pay (proxy type and number of proxies in the list / type and
period of subscription for proxies);
o your name and e-mail.

For example:
"Hourly subscription for Socks 4/5 proxies for 1 month, from Alex, myemail@hotmail.com"
or
"All anonymous HTTP proxies accumulated during last week, from Artur,
myemail@yahoo.com"
or
5000 HTTP proxies from a list accumulated during last month, from A.M.Smith,
myemail@mail.com"
If comment field of payment system is too short for your comment, just make additional
payments, 0.01$ amount, and continue your comment.

5. Notify us by e-mail about your payment.

6. During a period that specified in our Agreement you will receive proxies list or access to
proxies.

 
 Payment ways
If you want to buy our programs, proxy lists, etc., you can use several methods of money transfer:

1. E-Currencies
2. Western Union or similar
3. Credit Cards
4. Bank account or other payment systems
5. Buy / exchange e-currencies (paypal / e-gold, credit cards, bank wire, etc.)

We accept: WebMoney, E-Gold, Western Union, Bank wires

We don't accept: Credit Cards, PayPal. But you can use exchange services to exchange this money to
e-gold.

Money transfer via E-Currencies

WebMoney

Read about WebMoney at: http://www.wmtransfer.com/

Our WebMoney information:

WM ID 730170608248
WMR R830369168297
WMZ Z889621629093

E-Gold

Read about E-Gold at: http://www.e-gold.com/

We don't accept E-Gold
How put money into e-gold account you can read in FAQ section on e-gold web site.

PayPal

We don't accept payments throw PayPal, this payment system is known as the most "black"
payment system of the Internet. More than 70% of payments were originated from stolen accounts.
As the result - we don't accept PayPal.
You can exchange your PayPal to E-Gold. How to do it please read here.

Alternatively, you can use other E-Currencies systems (GoldMoney, Standard Reserve, PayCash, ... -
WebMoney compatible). Read here about these systems.
 

Money transfer via

Western Union or similar payment systems
Western Union commission fee of a money transfer is approx. 5-10%.
Don't forget: to receive your money transfer we need to know similar information about you
(sender) :

 Country: _______
 State / province (if available): _______
 City: _______
 Postal code: _______
 Address: _______
 Last name: _______
 First name: _______
 Amount of money to transfer: _______
 MTCN code (for Western Union): _______

Also you can use any other Western Union alike payment systems.

Credit cards
Sorry, but now we don't accept credit cards. You can exchange credit cards to E-Gold. How to do it
please read here.

Transfer money via bank transfers

If you prefer to use a bank transfer, please read carefully the following information.

Our bank inform us about:

1. the date when the money entered in our account

2. amount of money entered (excluding bank commission)

Our bank DOES NOT inform us:

1. the source of money transfer

2. any additional information about transfer (including any message from you)

So we can identify your payment by debit advice (payment receipt) from a bank (you can scan it and
send us by e-mail)

The date of transfer is of no help here, because the debit (transfer from your account) and credit
(transfer availability on our account) dates may not be the same.
 PROCESS OF TRANSFER OF MONEY
Bank wire transfers often the most expedient method for transferring funds between bank
accounts. A bank wire transfer is effected as follows:

1. The person wishing to do a transfer (or someone they have appointed and empowered
financially to act on their behalf) approaches a bank and gives the bank the order to transfer
a certain amount of money. IBAN and BIC code are given as well so the bank knows where
the money needs to be sent to.
2. The sending bank transmits a message, via a secure system (such as SWIFT or Fedwire), to
the receiving bank, requesting that it effect payment according to the instructions given.
3. The message also includes settlement instructions. The actual transfer is not instantaneous:
funds may take several hours or even days to move from the sender's account to the
receiver's account.
4. Either the banks involved must hold a reciprocal account with each other, or the payment
must be sent to a bank with such an account, a correspondent bank, for further benefit to
the ultimate recipient.

Banks collect payment for the service from the sender as well as from the recipient. The
sending bank typically collects a fee separate from the funds being transferred, while the
receiving bank and intermediate banks through which the transfer travels deduct fees from
the money being transferred so that the recipient receives less than when the sender sent.

Regulation and price

As an example of the cost, Bank Of America as of February 2010 charged $25 to send a wire
and $12 to receive one within the US. For international transfer, it charged $35–$45
outgoing, $16 incoming. However, fees may vary from bank to bank.

In the United States, domestic wire transfers are governed by Federal Regulation J[1] and by
Article 4A of the Uniform Commercial Code.[2]

In Europe, bank transfer is the most common payment method, with several million
transactions processed each day. Debit cards are used extensively to pay in stores, while
monthly bills are usually paid with a direct transfer (by cellular phone or Internet, or at the
bank or an ATM). In 2002, the European Commission relegated the regulation of the fees that
a bank may charge for payments in euros between European Union member countries down
to the domestic level,[3] resulting in very low or no fees for electronic transfers within the
Eurozone. Wire transfers between the Eurozone and external areas can be expensive.[citation
needed]

In 2005, Iceland, Liechtenstein, and Norway joined the EU regulation on electronic transfers.
However, this regulation is intended to be superseded by the Single Euro Payments Area
(SEPA), consisting of 32 European countries.

In 2009 EC published a new regulation (EC) No 924/2009) on cross-border payments in the

Community and repealing Regulation (EC) No 2560/2001 [4] which tells clearly that an
IBAN/BIC transfer within SEPA must not cost more than a national transfer - no matter
which currency is used. But receiving bank can charge for exchanging to local currency.
Security

Bank-to-bank wire transfer is considered the safest international payment method.[by whom?]
Each account holder must have a proven identity. Chargeback is unlikely, although wires can
be recalled. Information contained in wires is transmitted securely through encrypted
communications methods. The price of bank wire transfers varies greatly, depending on the
bank and its location; in some countries, the fee associated with the service can be costly.

Wire transfers done through cash offices are essentially anonymous and are designed for
transfer between persons who trust each other. It is unsafe to send money by wire to an
unknown person to collect at a cash office: the receiver of the money may, after collecting it,
simply disappear. This scam has been used often, especially in the so-called 419 scam.

International transfers involving the United States are subject to monitoring by the Office of
Foreign Assets Control (OFAC), which monitors information provided in the text of the wire
to ascertain whether money is being transferred to terrorist organizations or countries or
entities under sanction by the United States government. If a financial institution suspects that
funds are being sent from or to one of these entities, it must block the transfer and freeze the
funds.[5]

IBAN wire transfers are not completely free of vulnerabilities. Every intermediate bank that
handles a wire transaction can take a fee directly out of the wire payload (the assets being
transferred) without the account holders knowledge or consent. There is no legislation or
technical means to protect customers from this practice. If bank S is the sending bank (or
brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are
intermediary banks, the client may only have a contract with bank S and/or R, but banks I1,
I2, and I3 can (and often do) take money from the wire without any direct arrangement with
the client. Clients are sometimes taken by surprise when less money arrives at bank R.
Contrast this with cheques, the amount transferred is guaranteed in full, and fees (if there are
any) can be charged only at endpoint banks.[citation needed]

Methods
Send Money Home
The price comparison site Send Money Home allows consumers access to a range of
alternative products and rates available when transferring money worldwide. It provides

FX Global Transfer

The key to low cost is the exchange rate offered. When you transfer funds, you are selling
one currency and buying another. Currency dealers mark up the exchange rate by adding a
spread: this is the difference between the price at which you can sell your primary currency
and what you have to pay to buy the delivery currency.

Online Money Transfers

Online Money Transfers, such as peerTransfer [6] or Xoom [7], provide services for individuals
transferring money internationaly as an alternative to banks wire transfers, typically at lower
costs since they don't need physical branches or locations. They require their customers to
access their services through internet.

Retail Money Transfers

One of the largest companies that offer wire transfer is Western Union, which allows
individuals to transfer or receive money without an account with Western Union or any
financial institution.[8] Concern and controversy about Western Union transfers have
increased in recent years, because of the increased monitoring of money-laundering
transactions, as well as concern about terrorist groups using the service, particularly in the
wake of the September 11, 2001 attacks. Although Western Union keeps information about
senders and receivers, some transactions can be done essentially anonymously, for the
receiver is not always required to show identification.[9]

International

Most international transfers are executed through SWIFT, a co-operative society, founded in
1974 by seven international banks, which operate a global network to facilitate the transfer of
financial messages. Using these messages, banks can exchange data for funds transfer
between financial institutions. SWIFT's headquarters are in La Hulpe, on the outskirts of
Brussels, Belgium. The society also acts as a United Nations–sanctioned international-
standards body, for the creation and maintenance of financial-messaging standards. See
SWIFT Standards.

Each financial institution is provided an ISO 9362 code, also called a Bank Identifier Code
(BIC) or SWIFT Code. These codes generally are eight characters long.[10] For example:
Deutsche Bank is an international bank, with its head office in Frankfurt, Germany, the
SWIFT Code for which is DEUTDEFF:

 DEUT identifies Deutsche Bank.

 DE is the country code for Germany.
 FF is the code for Frankfurt.

Using an extended code of 11 digits (if the receiving bank has assigned extended codes to
branches or to processing areas) allows the payment to be directed to a specific office. For
example: DEUTDEFF500 would direct the payment to an office of Deutsche Bank in Bad
Homburg.

European banks making transfers within the European Union also use the International Bank
Account Number, or IBAN.

United States of America

Banks in the United States use SWIFT to make payments to banks in other countries.

Domestic bank-to-bank transfers are conducted through the Fedwire system, which uses the
Federal Reserve System and its assignment of routing transit number, which uniquely
identify each bank.
Some US banks allow you to make the transfer of funds on-line. For example, JP Morgan
Chase Bank allows wire transfers both domestically and internationally to be set up on-line.

Other electronic transfers

There are forms of electronic transfer that are distinct from wire transfer. Electronic Funds
Transfer System (EFTS) is one such system. This is the system you use when you give your
bank account number and routing information to someone you owe money and that party
transfers the money from your account. It is also the system used in some payments made via
a bank's online bill payment service. EFTS transfers differ from wire transfers in important
legal ways. An EFTS payment is essentially an electronic personal check, whereas a wire
transfer is more like an electronic cashier's check.
 Money Transfer

 How To
 Frequently Asked Questions
 Online Fraud
 Gold Card
Western Union® Money TransferSM Service Send a Money Transfer Online or at an
Agent When you need to send money fast, count on Western Union® Money TransferSM. 
Send money from an Agent Location With over 600 Western Union Agent locations in New
Zealand and thousands in over 200 countries and territories around the world, you can send
money anytime to anywhere.

 How to send a money transfer at an Agent location

 Frequently Asked Questions
 Find a nearby Agent location

Send Online Use our site, westernunion.co.nz, to transfer money to almost anywhere in the
world.

 Use your New Zealand financial services institution issued Visa or MasterCard credit
or debit card.
 Conveniently available 24 hours a day.
 Safe and secure with advanced technologies to protect your information.

 How to send a money transfer online

 Frequently Asked Questions
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Restrictions and Special Notes

General Information:

 Commercial Services are not available at New Zealand Post.

TERMS AND CONDITIONS FOR RECEIVING MONEY IN WESTERN
UNION
 Any single remittance under the scheme should not exceed USD 2,500/-Or its
equivalent.

 Not more than 12 remittances should be received by a single recipient through the
principal in a calendar year.

 Payment to the beneficiaries in Indian shall be made in India rupees on the basis of
on going exchange rates.

 All remittances of Rs. 50,000/- and more should paid only by way of bankers
cheque/PO/DD or by direct credit to the account of the beneficiary.

 In case of foreign tourists, the entire amount of the remittance could be paid in cash
irrespective of the amount. Full record of such transactions should be kept for
scrutiny by the auditors/inspectors.

 Tax implifications nil

 DOCUMENTATION
The document required for receiving money in western union are as follows:

 Fill up to receive money form

 Any one of the following proof of photo identity should be required
 PASSPORT
 DRIVING LISCENSE
 PAN CARD
 VOTER’S ID
 RATION CARD
 GOVERNMENT ISSUED PHOTO IDENTITY CARD
 ELIGIBILITY
Only personal remittances such as remitances towards family maintainces and remittances
Favoring foreign tourists visiting India are permissible under the arrangement. Trade related
remittances, remittances towards purchases of property, investments or credit to NRE/FCNR
Account etc. or donations/contributions to charitable organisation are not permitted to be routed
through this MTSS.
Western Union Payment Services
Global Business Payments FAQ’s
October 22, 2007, V1.10 Page 5
Service Eligibility Requirements
1. Are there any limitations on locations from which I can send
payments?
Yes. Payments may be sent from the United States and only from the following states:
• Arizona
• Arkansas
• Colorado
• Connecticut
• Delaware
• Florida
• Georgia
• Illinois
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maryland
• Massachusetts
• Michigan
• Mississippi
• Missouri
• Nebraska
• Oregon
• South Dakota
• Washington
• New Jersey
• Montana
• South Carolina
Also, although it is possible to send payments to over 200 countries and territories, there are
countries to which we do not offer the service (see section IV, question 7, “Are there any restrictions
on sending funds?”)
Cash payouts are not available in certain countries. For information on which countries are eligible to
receive cash and electronic payments, you can call 1-866-430-5386 toll free or internationally call
+1-720-332-0002.
2. Can the service be used to “receive” payments?
No. As currently offered, the service is designed solely for businesses wishing to send payments.
3. Other Requirements
The Global Business Payments Service is for businesses located in the states listed above, making
international payments. In order to initiate payment from a bank account, it must be a US Dollar
(USD) account.
Western Union Payment Services
Global Business Payments FAQ’s
October 22, 2007, V1.10 Page 6
How the Service Works
1. How does your service work?
Once you are enrolled in the service, you initiate a transaction using the secure Western Union web
site to send payments to a recipient payable in the currency you choose.
1. You send us your payment in U.S. dollars. Payments can be sent in a variety of ways (see
table below for detail).
2. We convert the funds to the currency you specified in your transaction if applicable...
3. We deliver the funds in the currency requested to the recipient or payee account that you
specified. Deliveries to your recipient can be made in a variety of ways (see table below for
detail).
Method of
Sending Payment
to Western Union
Description Processing
Time
Wire Transfer The fastest, most common means of sending electronic payments.
• First, through the web site, direct us to send a Wire Transfer
for the funds to your recipient’s specified bank account in their
desired currency.
• Then, initiate a transfer of funds from your financial institution
to Western Union per the instructions provided to you by
Western Union with your transaction confirmation. Note: The
funds for your payment are directed to Custom House, a large
volume foreign exchange service provider which, in
collaboration with Western Union, provides the Global
Business Payments service.
TIP: You should make sure that the recipient’s account is in the currency
to which you are converting (i.e. "buying"). This eliminates the need for the
receiving bank to re-convert the incoming funds -- at significant expense to
you.
Wire to Wire
1-4 bus. days
Wire to EFT
2-6 bus. days
Wire to Cash
Less than 24 hrs.
.
EFT/ACH The most cost-effective way of transferring payments.
Can take longer than cash and wire transfers.
• When setting up your Global Business Payments account,
you will be directed to send a completed EFT Authorization
form which authorizes Western Union to debit your account
automatically upon your request.
• Through the web site, direct us to debit your account for the
funds
• Select your recipient’s desired currency and preferred
method to receive their payment.
• Western Union will complete the transaction according to
your instructions
TIP: You should make sure that the recipient’s account is in the currency
EFT to EFT
3-7 bus. days
EFT to Wire
3-6 bus. days
EFT to Cash
2-3 bus. days
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October 22, 2007, V1.10 Page 7
to which you are converting (i.e. "buying"). This eliminates the need for the
receiving bank to re-convert the incoming funds -- at significant expense to
you.
Cash
Cash transactions
are limited to up to
$5000 US.
Cash to Cash
transactions are not
available for US to
US transactions.
The fastest way of delivering payments.
Money can be delivered quickly to hundreds of thousands of Western
Union Agent locations around the world.
To make your payment with cash or to designate the payout of cash,
first call 1-866-430-5386 to place your order or, if calling internationally,
please dial +1-720-332-0002
• If sending cash, you will be directed to your nearest Western
Union Agent location to deliver your payment in dollars
• Western Union will make the funds available to your recipient
in their chosen currency within 24 hours and often much
sooner.
Cash to Cash
Up to 24 hrs. after
the cash payment
has been made.
(Available only for
International
transactions)
Cash to Wire
Up to 2-3 bus. days
after the cash
payment has been
made.
Cash to EFT
Up to 2-3 bus. days
after the cash
payment has been
made.
2. How does the payment get there?
Once you submit your payment to Western Union in US dollars, we use our bank network or Western
Union agents to deliver your funds.
3. When I initiate a transaction from my bank account, how will it appear
on my bank statement?
Your transaction recipient will be listed as “Custom House” (a large-volume foreign exchange service
provider who, in collaboration with Western Union, provides the Global Business Payments service).
Depending on your bank, the statement may include the details you entered on your order (e.g.,
invoice number).
The transaction source on your recipient’s statement will also indicate “Custom House” as the source
of the transaction along with your company name.
4. Do I need to open any new bank accounts?
No. Western Union works with your existing bank accounts and will remit the foreign currency
payment through our extensive network of banking relationships.
5. Do I need to have Internet banking with my existing bank?
No. Western Union does not require any special services to be activated with your existing bank.
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October 22, 2007, V1.10 Page 8
6. Does the recipient to whom I’m sending funds need a Global Business
Payments account?
No. Only the sender of the funds needs to have an account with us. Once you're set up, you can send
funds to any individual or organization through Western Union to which we are not prohibited from
sending payments for any other reason (see page 10, question 7, “Are there any restrictions on
sending funds?).
7. Can I pay by check?
No. During the time required to process a check, foreign exchange rates can differ radically from our
quote to you.
8. Can I pay by credit card?
No. We do not accept credit, debit or prepaid cards for payment of transactions at this time.
Western Union Payment Services
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October 22, 2007, V1.10 Page 9
Transaction Related Questions
1. What is the maximum payment amount I can send?
Electronic Payments: Your transaction limit is established as your account is activated. The
maximum amount you are able to send is based on approval by our credit department.
Cash Payments: There is a per transaction limit of $5,000 US. For a small number of countries this
limit may be lower.
2. What does my transaction limit mean?
Transaction Limit is the maximum value of outstanding transactions you can have at any given time
for which we have not yet received payment.
Available to Send is how much of your transaction limit you have available.
NOTE: Due to reduced trading in the currency markets on weekends, there may be restrictions on
transaction limits between Friday 5:00 pm and Sunday 6:00 pm ET. During this time, you may receive
an error message stating you cannot send a requested amount, even if it is within your transaction
limit. If this occurs, please try a smaller amount or initiate your transaction after the weekend.
3. How do I increase my transaction limit?
Easy! Simply log in to your Western Union® Global Business Payments account, under "Your
current transaction limit", click the link that reads “Request a change to your transaction limit" and
complete the request form. If the request is within certain limits it may be granted and an email
verification sent to you without any additional input. Requests outside of these limits may require a
representative call you to request additional information before granting the request may be granted.
NOTE: Due to reduced trading in the currency markets on weekends, there may be restrictions on
transaction limits between Friday 5:00 pm and Sunday 6:00 pm ET. During this time, you may receive
an error message stating you cannot send a requested amount, even if it is within your transaction
limit. If this occurs, please try a smaller amount or initiate your transaction after the weekend.
4. Can I check the status of my payments?
Yes. You can do this at anytime; our online service is available 24/7. You will also receive an
automatic email once you have completed entering a transaction and both you and your recipient will
receive a status email when the funds for the payment have been received from you by a Western
Union agent, if sending cash, or cleared by your bank if you’re sending funds electronically.
5. In what currencies can I have payments sent?
We do business in over 100 currencies in over 200 countries and territories. And we think you’ll find
our foreign exchange rates to be very competitive. Western Union enables you to trade online in 15
of the world's major currencies. For example, here are the top 15 currencies available through our
web site. NOTE: Certain currencies are only available for the cash payout option.
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October 22, 2007, V1.10 Page 10
AUD Australia Dollars CAD Canada Dollars
CHF Switzerland Francs DKK Denmark Kroner
EUR Euro GBP United Kingdom Pounds Sterling
HKD Hong Kong Dollars JPY Japan Yen
MXN Mexico Pesos NZD New Zealand Dollars
NOK Norway Kroner SGD Singapore Dollar
SEK Sweden Kronor ZAR South Africa Rand
USD United States of America Dollars
Instructions for other currencies are addressed in item 6 below.
6. Can I send a payment in a currency that is not listed above?
If you need to send a payment in a currency that is not listed above, you may contact our Customer
Service Department at 1-866-430-5386 or, if calling internationally, please dial +1-720-332-0002. This
service is available Sunday 6:00 pm ET to Friday 6:00 pm ET. Payment delivery options may vary
based upon the destination of the payment.
7. Are there restrictions on sending funds?
Yes. We are governed by anti-terrorist financing laws and anti-money laundering laws.
Sanctions have been imposed upon certain countries that are known to have weak anti-money
laundering and/or weak anti-terrorist financing laws, as well as upon specially designated nationals
(SDN) within those countries. . For more information, please refer to the following web sites: Financial
Action Task Force (FATF), Office of the Superintendent of Financial Institutions Canada (OSFI), and
Office of Foreign Assets Control (OFAC)
Additional due diligence is required for transactions involving the following areas. You may be asked
to provide additional information, and normal trade timelines will likely not apply.
Bosnia Croatia Cuba
Herzegovina Libya Macedonia
Montenegro Serbia Syria
Zimbabwe
We are not permitted under any circumstances to process trades involving the following
countries and groups:
Iran Iraq Liberia
Myanmar (Burma) Nigeria North Korea
Sudan Taliban (group)
NOTE: The above lists change from time to time. Our web site will inform you if there are
restrictions to the payment you are sending.
IMPORTANT: These lists are provided to us by the banking community and the FATF and are not
the result of any subjective decisions on our part.
Please remember that due to regulatory requirements, during any transaction regardless of the
countries involved, you may be required to provide additional details regarding the purpose of any
transaction, the source of the funds, and the relationship between the sender and the beneficiary.
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8. What times are your services available to me?
Our web site is available to you whenever you need it: 24 hours a day, 7 days a week.
Customer Service and Enrollment Application Processing (For active clients and prospective
clients with questions regarding status of enrollment application)
Sunday 6:00 pm ET to Friday 6:00 pm ET
Phone: 1-866-430-5386, if calling internationally, please dial +1-720-332-0002. Or contact us via
email at enrollment@cs.globalbusinesspayments.com.
Enrollment Inquiries (For questions about signing up for Global Business Payments Service)
Monday to Friday 9:00 am – 5:30 pm ET at 1-866-430-3386, or if calling internationally, please dial
+1-720-332-0010.
NOTE: Due to reduced trading in the currency markets on weekends, there may be restrictions on
transaction limits between Friday 5:00 pm and Sunday 6:00 pm ET. During this time, you may receive
an error message stating you cannot send a requested amount, even if it is within your transaction
limit. If this occurs, please try a smaller amount or initiate your transaction after the weekend.
Western Union Payment Services
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October 22, 2007, V1.10 Page 12
Fees
1. What are the Western Union fees for the service?
Western Union transaction fees are based on the following:
• Payment method for sending funds (wire, cash, EFT).
• Denomination the funds are paid out in (USD or other currencies).
• Whether the payment is domestic or international.
• Transaction fees are lower for transactions paid out in a non-U.S. Dollar currency.
International Transaction Fees
Transactions originating in U.S. and sent to a receiver not located in the U.S.
Recipient Receives Payment From Recipient Receives Payment in…
Western Union as… U.S. Dollar Local currency
ACH/EFT $10 $0
Wire $15 $5
Cash* $25 $25
Note: These reflect only Western Union fees. You may incur additional charges from your bank.
The beneficiary may incur charges from their bank as well. See “Fees Issued by Other Institutions”
* Cash transactions may not exceed $5,000 US.
Domestic Transaction Fees
Transactions originating and terminating in U.S. (U.S. Dollar transactions only)
Recipient Receives Payment
From Western Union as…
ACH/EFT $5
Wire $10
Cash* $25
Note: These reflect only Western Union fees. You may incur additional charges
from your bank. The beneficiary may incur charges from their bank as well. See
“Fees Issued by Other Institutions”
* Cash transactions may not exceed $5,000 US. Cash to Cash option for Domestic
Transactions is not available.
Foreign Exchange Charges
Currency exchange rates depend on a variety of factors including current market rates and your
transaction amount. Prior to confirming your transaction online, we display the exchange rate
specific to your proposed transaction.
NOTE: The mid-market rates shown in our free information tools and services are the midpoint
between the buy rates and the sell rates prevailing in the market. No transactions ever occur at
these rates. These rates are only to inform you of current market conditions. The actual rate
applicable to your transaction shall be disclosed to you prior to your final confirmation and
acceptance of the transaction.
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October 22, 2007, V1.10 Page 13
2. What other possible fees should I be aware of?
Fees Issued by Other Institutions
Other organizations involved in the processing of transactions may charge fees for their services.
These fees are outside of our control.
Any fee charges by Western Union will always be displayed upfront before you confirm your
transaction.
1. Fees for Sending Wires – If you choose to fund payments by sending a wire to Western
Union® Global Business Payments you will likely be charged a fee by your wire transfer
provider (for example, your bank). Please verify any possible charges with your bank or wire
transfer provider prior to initiating your transaction. NOTE: You may fund multiple
transactions with a single wire and thereby save wire fees.
2. Fees for Receiving Wires – Some financial institutions charge fees to receive wires.
Sometimes this charge is collected by deducting the fee directly from the incoming funds. If
you wish to make beneficiary payments by wire please have the beneficiary verify any
possible charges with the receiving institution prior to placing your order with the Global
Business Payment service and include this fee in the payment amount you specify in your
order.
3. Fees Routing to South Africa – Wires in South African Rand (ZAR) to South Africa must
be sent through an intermediary bank. This fee varies, but in our experience, it is usually
about 100 ZAR (approximately USD $17 / EUR €13). The payment delivered to the recipient
shall be net of any such routing fees.
Fees Due to Client Error
Western Union will apply additional fees for certain events deemed to be the result of client error.
These fees include providing incorrect recipient information and funding failure due to insufficient
funds. Fees for these types of exceptions include the following:
Event Fee
Incorrect RECIPIENT information – WIRE, CASH, OR EFT $30
Stop Payment – WIRE, CASH, OR EFT $40
Insufficient Funds – EFT $50
Wire Trace $50
Note: these reflect only Western Union fees. You may incur additional charges from your bank. The beneficiary
may incur charges from their bank as well. See “Fees Issued by Other Institutions”
Fees for Cancelled or Returned Orders
If you cancel a transaction, if we cancel a transaction due to your failure to settle the order, or if a
payment is returned or rejected by the receiver, we will charge you any costs, fees and other
expenses we incur to cancel or reverse the transaction, or otherwise relate to the return or rejection of
the payment, including losses caused by fluctuations in the foreign exchange or fees charged to us
due to the failure to complete an order that included foreign exchange.
3. Are there any ongoing maintenance costs?
No. No matter how much (or little) you use your Western Union® Global Business Payment account
there are no recurring fees of any kind.
4. Are there any enrollment fees?
No. There is no charge for enrollment in the service.
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Account and Transaction Security
1. How secure is my transaction?
Western Union recognizes the importance of providing a secure transaction environment for our
clients. Security measures include bonded traders and employees, encrypted data, secure servers,
and affiliation with an international network of over 40 established banking partners.
2. How do you protect my data?
Western Union maintains multiple levels of privacy and data protection. All data is encrypted using
SSL 128-bit processes, carried on secure lines and stored on secure servers. Western Union also
maintains high levels of physical security and imposes rigorous security protocols on all users of its
internal networks. Western Union uses only recognized, banking partners for wire transfers.
In additional, each transaction is monitored and unusual activity will be flagged for further
investigation and verification.
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October 22, 2007, V1.10 Page 15
Contact Information
1. How do I contact someone at Western Union® Global Business
Payments?
Enrollment Inquiries (For questions about signing up for Global Business Payments Service)
Hours of Operation: Monday – Friday 9:00 am ET – 5:30 pm ET
Toll Free Number: 1-866-430-3386
From International Locations Dial: +1-720-332-0010
Enrollment Application (For questions regarding status of enrollment application)
Hours of Operation: Sunday 6:00 pm ET – Friday 6:00 pm ET
Toll Free Number; 1-866-430-5386
From International Locations Dial: +1-720-332-0002
Fax: 1-866-430-6386 (to fax enrollment application)
Email: enrollment@cs.globalbusinesspayments.com
Customer Service (For active clients)
Hours of Operation: Sunday 6:00 pm ET – Friday 6:00 pm ET
Toll Free Number: 1-866-430-5386
From International Locations Dial: +1-720-332-0002
Email: service@cs.globalbusinesspayments.com
Official Web site (For product demo, FAQs, enrollment application and instructions)
www.globalbusinesspayments.com
 BIBLIOGRAPHY

 www.google.com
 www.westernunionbank.com
 Banking law and practice: P.N VARSHNEY
 www.wikipedia.org