LADAKH TRIP INDIA PVT LTD

On Job Training Report

Submitted to

Punjab Technical University in Partial Fulfillment of the Requirement

for the
Degree of BACHELOR IN MEDIA ENTERTAINMENT AND FILM TECHNLOGY

Submitted by: Submitted To:

Name – Biliphang narzary Name- sarima thakur

Roll No -1523139 mentor media dept.
Course- Bmeft
Session – (2015-18)

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CERTIFICATE

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DECLARATION
I Biliphang Narzary student of Institute of Technology And Future Trends, New
Chandigarh Studies hereby declare that I Have completed my training report on the
“LADAKH TRIP INDIA PVT LTD” in the academic year 2015-18.

The information submitted is true and original to the best of my knowledge.

Roll number: 1523139

Class: BMEFT
Date:

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TABLE OF CONTENT

Chapter No. Chapter Title Page No.

1 Acknowledgement 05
2 Preface 06
3 Executive summary 07
4 Indian tourism industry 08-19
05 About Ladakh trip India private Ltd. 19-20
06 Research and methodology 20
07 Recommendations 21
08 Conclusions 22
09 Bibliography 23

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ACKNOWLEDGEMENT

First and foremost, I thank almighty for keeping me hale and healthy for successful
completion of the project. I take this opportunity to express my deep sense of gratitude,
thanks and regards towards all of those who have directly help me in the successful
completion of this project.

Further I would like to thank Miss Sriya Dhawan (Senior Manager) Mr. Anand Joshi
(Asst. Manager) and the senior employees of the company who have given full support and
cooperated with me to carry out this task smoothly. Then I would like to thank Miss Shilpa
Bhattacharya (Service manager) who has supported me to fill the questionnaire and carry
on my research work.

I present my sincere thanks to the HOD MISS SARIMA THAKUR who gave me this
golden opportunity. I would also like to thank him for wonderful support and inspirable
guiding.

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PREFACE

I reported at the office and was introduced to all my staff members in leading of Miss Sriya
(senior manager) who gave me companies’ profile. I was the part of sales department and
still working as a sales executive. Here I’m taking care and consult customers for their travel
requirements accordingly.

I have joined the “LADAKH TRIP INDIA PVT. LTD.” because I wanted an exposure to the
travel industry.

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EXECUTIVE SUMMARY

This report covers the function, duty and responsibilities of the travel agency and its
departments. I have been working in “LADAKH TRIP INDIA PVT. LTD” this report also
represents the introduction, profiles its role and describes each department of the company
and its functions.
As I’m working for a long period of time and still continuing with long shift around eight
hours at the first it was hard . I never gave up and kept my spirits high in completing the
tasks assigned. The staff also cooperated with me and fully helped me in completing the
entire training period at the company.
I have learnt so many things during my working period, as like
Situation handling
Customer handling
Time management
Coordination to the other department of the company etc.

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Indian tourism industry
The tourism sector is a coming together of various suppliers of services to offer people a
complete tourist experience. Travel agents and tour operators play a vital role in promotion
of tourism. Today the travel and the tourism industry is the one of the biggest and most
dynamic industries in the world. If you are planning to be a part of this dynamic industry
then you are required to know more about the travel agency operations than just what
happens within the walls of the office.
Travel and tourism services are big industries now a day, and it’s improving a lot day by day.
It helps in developing the countries’ economy and give employment opportunities. Tourism
embraces nearly all the aspects of our society apart from its importance to economic
changes, human socio-cultural activities and environmental development, tourism is related
to other academic subjects such as Geography, Economics, History, Psychology, Marketing,
Business and law etc.
If we talk about business in travel and tourism industry travel agency is the main business
leading in tourism.
A travel agency is a private retailer or public service that provides travel and tourism related
services to the public on behalf of suppliers such activities like airlines, car rental and cruise_
lines, hotels, railways, travel _insurance and tour packages.
In these days online travel agencies are increasing because everything is digitalized so online
travel agencies have become more profitable in tourism industry.
An online travel agency (OTA) allows you to book
Flight ticket
Holiday packages
Hotel rooms
Train ticket etc.

HISTORY OF TRAVEL AGENCY AND TOURISM

When the outbreak of ii world war began it ensure that the industry would take a big
hit. During this time most of the people were not thinking about taking a holiday
even locally and as a result and as anticipated, the industry took a big dive. However
after the war tourism did see a huge upturn as more and more people just needed to
escape from the post war blues. It did lead to more affordable prices and the starts
of the packages of holidays were becoming more popular especially when more
travel agencies were starting to grow and become noticed.
Once this happened, most travel agents were catering for working class families, on
the lookout for cheap but good quality holidays. Most of the British consumers were
searching for sunny beaches and hot destinations and this became a vastly popular
and profitable industry in the country UK.
Name of company year founder

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Overall travel agent industry has come a long way since the 19th century. It had its
ups and downs and challenges like every other industries. And while it has stood the
test of time continues to grow and it has equally become one of the most
competitive industries the market has known. But as the market has grown so does
the need for travel and as an overworked population of stressed individuals grows,
so does the need to vacation. This endless cycle alone should help the travel industry
stay a marketable one.

TOURISM DEVELOPMENT

Roman Empire period:

During the Roman Empire period (from about 27 bc to 476 ad) travel development
for military, trade and political reasons, as well as communication of messages from
the central govt. to its distant territories. Travel was also necessary for artisans and
architects “imported” to design and constructed the great places and tombs. In
ancient Greece, people travel to Olympic Games. Both the participants and
spectators required accommodations and food services. Wealthy Romans, in ancient
times, traveled to seaside resorts in Greece and Egypt for sightseeing purposes.

Middle age period:

During the Middle Age (from about 500 ad to 1400), there was a growth of travel for
religious reasons. It had become an organized phenomenon for Pilgrims to visit their
“holy land”, such as Muslims to Mecca and Christians to Jerusalem and Rome.

16th Century:
In the 16th century, the growth in England’s trade and commerce led to the rise of a
new type of tourist- those traveled to broaden their own experiences and
knowledge.

17th Century:
In the 17th century the sons and daughters of British aristocracy traveled throughout
Europe (such as Italy, Germany, and France) for periods of time, usually 2 or 3 years,
to improve their knowledge. This was known as the Grand Tour, which became a
necessary part of the training of future administrators and political leaders.

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INDUSTRIAL REVOLUTION PERIOD

The industrial revolution (from about 1750 AD to 1850) in Europe created the base
for mass tourism. This period turned most people away from basic agriculture into
the town factory and urban way of life. As a result this was a rapid growth of wealth
an education level of the middle class, as well as an increase of leisure time and a
demand for holiday tourism activities. At that time travel for health became
important when the rich and fashionable European began to visit the spa town (such
as bath in England and Baden in Germany) and seaside resorts in England (such as
Scarborough, Margate and Brighton).

19th to 20th centuries:

In the 19th to 20th centuries, the social and technological changes have had and
immense impact on tourism. Great advances in science made possible the invention
of raid, safe, and relatively cheap form of transport; the railway were invented in the
19th century and passenger aircraft in the 20th century. World War II (AD 1939 to
1945) was also the impetus for dramatic improvements in communication and air
transportation, which made travel much easier today than earlier times.

1980s
The 1980s were called the boom years. Business and leisure travel expanded very
rapidly. The baby-boomers were coming of age and had the money to spend. These
travelers were looking for a variety of travel products from exciting vacation options
such as adventure travel, ecotourism and luxurious travel.
There was not only a significant expansion in the travel market but also in tourist
destinations. The fall of the Berlin Wall in Germany in 1989 signified the doom of
communism in Europe. Countries such as Russian and the Czech Republic became
new tourist destinations both for vacation and business travelers.

1990s
The aviation industry was facing high operational costs, including wage, oil prices,
handling fees of central reservation system (CRS) landing change of aircraft and
advertising fee etc. during this decade, CRS also marched towards more
sophisticated technology. It became possible for agent to look a huge inventory of
travel products, such as hotels, car rentals, cruises, rail passes, and threat tickets
from the CRS.

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TYPE OF TOURISM

All type of tourism in India have registered phenomenal growth in the last decade
ever since the Indian government decided to boost revenue from the tourism sector
by projecting India as the ultimate tourist spot. The reason why India has been doing
well in all types of tourism in India has always been known for its hospitality,
uniqueness, and charm- attributes that have been attracting foreign travelers to
India in hordes.

BACKPAC
KING OR
YOUTH SPORT
ADVENT TOURIST AND
URE RECREATI
TOURIST ON
TOURIST

EDUCATI RELIGIO
ONAL US
TOURIST TOURIST

TYPE OF
TRAVELER
BUSINESS S ECO-
TOURIST TOURIST

HEALTH
OR CULTRAL
MEDICAL TOURIST
TOURIST

SPECIAL
LEISURE
INTEREST
TOURIST
TOURIST

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THE DIFFERENT TYPES OF TOURISM IN INDIA

Heritage Tourism

India has always been famous for its rich heritage and ancient culture. India’s
glorious past and cultural diversity make a potent blend which attracts millions of
tourist each year to its heritage tourist attractions. India’s rich heritage is amply
reflected in the various temple, places, monuments, and forts that can be found
everywhere in the country.

Source: - http://asi.nic.in/images/maps/WorldHeritageproperties.gif

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ECOTOURISM
Ecotourism entails travelling to places that are renowned for their natural beauty and
social cultural, while making sure not to damage the ecological balance. Eco-tourism has
been thronging India in large number for it has a rich source of flora and fauna. A great
number of endangered and rare species are also being found in various national parks
in India.

ADVENTURE TOURISM
Adventure tourism is recently growing in India, tourist prefer to go for trekking to places
like Ladakh, Sikkim and Himalaya. Himachal Pradesh and Jammu and Kashmir are
popular for the skiing facilities they offer. Whitewater rafting is also catching on in India
and tourists flock to places such as Uttaranchal, Assam and Arunachal Pradesh for this
adrenalin packed activity.

Source:-
https://wallpaperscraft.com/download/paragliding_sky_flight_91710/1920x1080

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PLIGRIMAGE TOURISM
India is probably the ultimate destination of all kinds of pilgrims following any faith
around the world. The great religions like Hinduism, Buddhism, Jainism, Islam, and
Christianity and Sikhism are the integral part of Indian culture and heritage whose values
and faiths are mingled with the air, soil and the sky of India.
Famous Pilgrimage & places in India
Ajmer, Haridwar, Amarnath, Badrinath, Gangatri, Kedarnath, Yamunatri, Char Dham
Yatra, Rishikesh, Manikaran, Rameswaram, Mathura, Poori, Vaishno Devi, Jaganath
Temple, Konark Sun Temple, Tirupati Temple.

RANK IN TOURISM

As per the UNWTO World Tourism Barometer, December 2013, India’s rank in the World
Tourism Receipts during 2012 was 16th and rank in international tourist arrivals was 41. The
rank of India was 7th among Asia & the Pacific Region in terms of tourism receipts during
2012.
The Government of India has amended its Visa Manual to extend the collective landing
permits facility with effect from 1st April 2013. Foreign tourists in groups of four or more
arriving by air or sea and sponsored by Indian travel agencies approved by the Ministry of
Tourism and with a pre-drawn itinerary will be granted Collective Landing Permit for a
period not exceeding 60 days, with multiple entry facilities. In order to avail this facility the
tourists or travel agencies shall mandatorily fill in an application online. 4 more airports
have started operating the Tourist Visa on Arrival facility this year, taking the total to 8.
Conference Visas have been made simpler. A 60-day gap between two consecutive visits by
an international tourist to India is no longer required. To boost tourism in the country, the
Ministry of Tourism, as part of its on-going activities, annually releases print, electronic,
online and outdoor media campaigns in the international and domestic markets, under the
Incredible India brand-line, to promote various tourism destinations and products of the
country and to increase foreign tourist arrivals to the country. In addition, a series of
promotional activities are undertaken in important and potential tourist generating markets
overseas through India tourism Offices abroad with the objective of showcasing India’s

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tourism potential and increasing tourist arrivals to the country. These promotional activities
include participation in travel fairs and exhibitions; organizing road shows, Know India
seminars & workshops; organizing and supporting Indian food and cultural festivals;
publication of brochures; offering joint advertising and brochure support and inviting media
personalities, tour operators and opinion makers to visit the country under the hospitality
Programmer of the Ministry The Ministry of Tourism also provides financial assistance to
stakeholders and all States/Union Territory Tourism Departments for promotion of tourism
in the international markets under the Marketing Development Assistance (MDA) Scheme.

Other efforts made by Ministry of Tourism to boost tourist inflow include promoting
Safe & Honorable tourism. The most important activity is improving the facilities for foreign
and domestic tourists, creation/up gradation of tourism infrastructure, wayside amenities,
providing last mile connectivity and increasing the availability of trained manpower.

ROLE & FUNCTION OF TRAVEL AGENCY

The function of travel agencies includes the following 3 aspects:

 Providing one-stop travel products

In the course of travel, customers have a wide variety of needs from the moment they
leave home until they return to their home base, which includes food, accommodation,
transport, touring and sightseeing, shopping, entertainment etc. To satisfy tourist needs
in all respects, tourists have to be provided with relevant travel products and services
from different types of enterprises. This is where travel agencies come in, by linking
tourists with tourism service providers. Playing the role of middlemen between the two
parties, travel agencies transform a number of purchases made by the original customer
from travel product suppliers into a one-off purchase. They combine all tour operators’
products and provide them to the customer. Therefore, the involvement of travel
agencies breaks local boundaries.
 It is the most important retail channel for travel products

Although core areas of the tourism industry, such as transport, accommodation and
catering organizations will also sell their own products/services directly to
travellers, in light of developments in modern-day mass tourism, different parts of
their travel products are sold to customers in the retail market via travel services.
Therefore, the main function of travel services is to sell travel products in the retail
market.
 Facilitating customers’ tourism activities and promoting the
development of the tourism industry

Travel agencies bring together many types of services needed by customers,

thereby facilitating customer purchases; in addition, travel agencies can book the relevant
travel services before the customer departs, guaranteeing that the trip will go smoothly;
furthermore, tourism agents also provide customers with information, assistance and
professional opinions that can help customers to plan their journeys.

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Merits of using Intermediaries (Travel Agency)

There is usually an intermediary between the supplier and the customer in all channels of
distribution. Although tourism industry suppliers such as airlines, hotels, restaurants and car
rental companies may reach their customers directly, they can also use the distribution
services provided by one or more intermediaries.

The advantages are:

1. Offer suppliers’ services available to large numbers of potential customers;

2. Serve as a one-stop shop for a wide variety of travel related services; and
3. Provide clients with information, assistance and personalized advice for
making the travel arrangement.

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Travel Services

Travel Insurance

One important aspect of maintaining “peace-of-mind” while people travel is to purchase

travel insurance, especially when travelers are using “special” tickets which are mostly non-
refundable. This is because the insured travelers may get a partial compensation in case
they are unable to get on the plane due to various reasons. By travel insurance, we usually
refer to personal insurance, but in other cases, it is best to include vehicle insurance as well.

Why is it important to buy travel insurance?

It is because travel insurance covers the following:

A. Medical and hospitalization expenses;

B. Personal accident involving loss of life or limb;
C. Loss of baggage (including a small amount of cash);
D. Baggage delay over 12 hours after scheduled time of arrival (reimbursement for
the urgent purchase of basic personal hygiene items such as toothbrush,
underwear, basic medication, etc.);
E. Cancellation charges in the event of illness, injury or death. This includes non-
refundable deposits and tour costs;
F. Some cash; Personal liability; and
G. Losses involved in the event of a curtailment of the journey due to death, injury
and illness (nowadays, some insurance companies include strikes, poor
weather, hijacking, etc. as well).
Travel insurance is valid for specific periods of time, e.g. “within 7 days”, “under 2
weeks”, “1 month and over”, etc. It is important that the traveler must make sure he is
covered for the entire travel period, or else if anything happens only in the period that
is not insured, his cover can be disqualified.
It is essential that the dates of travel are accurate. Please note that different insurance
firms have different limits to age (some firms will not cover anyone over 75 years old),
and their special conditions of coverage.

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Foreign Exchange

Nowadays, a lot of traveling expenses can be paid by credit cards, it seems that foreign
currency exchange is no longer important. However, when it comes to shopping, hiring a
taxi, or making a phone call, travelers would need cash in local currency and petty change.
These can be obtained from banks (in some countries), post offices, and large international
hotels, some foreign exchange booths in busy business centers, airports, railway stations
and quays.

Source -http://www.livemint.com/Money/LwpUFKI30aAIb8hIAg6wQM/Strong-Indian-
economy-strong-rupee.html

Credit Cards
Credit card is important to the automated payment system of travel nowadays. It represents
simplicity, instead of paying in cash or traveler cheques, purchase is charged to a credit
account. Credit card offers speed, safety, security and convenience to travelers.
Retail Shops and Restaurants
Retail shops and restaurants are important areas of the tourism industry anywhere over the
world. Shopping is one of Hong Kong’s favorite tourist attractions. Tourists can also enjoy
food of many countries, with a great price range that can fit with different tastes and
budgets of the visitors.

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Travel Publications

Travel publication is one of the booming travel-related industries nowadays. Tourists can
obtain a wide range of travel information from various forms of publications.

To help readers get better prepared for traveling to an overseas country or destination, such
guide books often contain basic information about the country or destination such as
climate, geography, history, culture, religion and economy. Readers are also briefed on the
formalities and operational aspects of traveling such as visas,

ABOUT LADAKH TRIP INDIA PVT. LTD.

“Ladakh Trip India Pvt. Ltd” was known as only Ladakh Trip since 2009 recently Ladakh Trip
India Private Limited is a Private incorporated on 08 February 2017. It is classified as Non-
govt. Company and is registered at Registrar of Companies, Kolkata. Its authorized share
capital is Rs. 100,000 and its paid up capital is Rs. 100,000.It is involved in Business activities
i.e.

Ladakh Trip India Private Limited's Annual General Meeting (AGM) was last held on N/A and
as per records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on
N/A.

Directors of Ladakh Trip India Private Limited are Miss Sriya Dhawan and Mr. Mukut Roy.
Its first office was established in Bengal and its head office is at Bangalore. It has many
branches in India like: Srinagar, Leh, Manali, Kokata and so on. The Company has won many
times Best Value Leisure Award and Ricently in Gujarat TTF it has again won The “Best Value
Leisure Award” 2017.

MOTTO OF OUR COMPANY IS TO PROVIDE BEST IN CLASS

SERVICES AT AFFORDABLE COST:

It deals with domestic holiday Packages. As it is the Leh based Company it helps to book the
packages of Ladakh, Jammu and Kashmir, Himachal Pradesh, Kerala, Puri and other North
Eastern States Holiday Packages like Assam, Meghalaya, Arunachal Pradesh and on in a very
affordable price. It invites to explore the natural beauty of India’s Tourist Spots. Specially
Ladakh.

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VISION
 Reliable
 Affordable and
 Reachable.
Ladakh Trip India Pvt Ltd. Intends to be the most reliable, affordable and reachable travel
Company for its customers. We want to be available for our customers right from the
moment they think of their travel with us and until they complete the journey with us. We
also would like to go a step ahead and seek objective and through feedback from our
customers to serve them better.

OUR TOP DESTINATIONS IN INDIA ARE:

 Jammu and Kashmir
 Ladakh
 Rajasthan
 Himachal
 Oddisa
 Kerala
 North Eastern States

Research and Methodology:

Objectives:
 To know how to sell your products, tour packages in tourism industry.
 To understand what the customers want in their trips and how to organize the group
tour accordingly.
 To know new ideas to sell their products to the customers.

Scope of Study

When I joined the company and was working as a trainee in this company, it was very tough
for us to meet all the customer’s because we did not know how to talk and handle a
customers in a proper manner so it’s a big opportunity for me that I can say with pride that I
am helped a lot and came to know that how we should talk to a customer and according to
their need we are now able to guide them.
Facts and findings:
 We are basically in Domestic sector as a trainee.
 We get enquiry through our website direct from the customers and also we do
Business to Business.

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RECCOMENDATIONS

Reasonable Holiday Packages

Ladakh Trip India Pvt Ltd helps you to book cheap and reasonable tour packages including
hotel booking and car rental. As it is a domestic travel agency it looks after the most No
matter, which part of the globe you plan to visit, get in touch with Ladakh Trip India Pvt
Ltd for all your travel needs.

FOR CUSTOMERS’ SATISFACTION

Ladakh Trip India Pvt Ltd offering a well-managed trip for their customer they save the time
and provide convenience to their customer. They offer customers value for money and
personalized communication

Approved by:-

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CONCLUSION

My First experience at the travel agency has been highly educative. These
Six months have been the most constructive and important days of my entire life as I
learned a lot.
During this training I had to do 8 HRS sifts, the work was hard but I never left the hope and
kept my spirits high in completing the task as assigned. The staff of “Ladakh Trip India
Private Limited” cooperated with me and helped me fully in completing the entire training
and still I’m continuing.
I am fortunate that I got the opportunity to work in an online travel agency and learned a
lot. The overall experience is great.
I came to know that how every department works in reality as it was quite different from
the books. The entire training has proved to be quite useful for me as now in the coming
years I can overcome my weaknesses and convert them into my strengths as I have gained
confidence. I’ve learned to work with people with different attitudes as well. At the end I
would like to say that this training has been an up and down ride for me with all good and
bad moments but still I have enjoyed working the experience which I gained is wonderful
and it will surely prove immensely helpful in the future for me.

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BIBLIOGRAPHY

 https://www.travelosite.com/
 http://www.theflightdeal.com/

 http://www.travelqube.com/holiday.php

 https://www.zaubacorp.com/company/ANRANYA-TRAVELS-PRIVATE-

LIMITED/U74900DL2013PTC255412

 https://www.justdial.com/Delhi-NCR/Anranya-Travels-Pvt-Ltd-Block-C-

Palam-Vihar/011PXX11-XX11-131123190040-Z7J5_BZDET

 https://site2corp.com/in/anranya-travels-private-limited

 http://www.pictaram.com/user/travelqube/1328731348

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