EBSCOhost 4/16/18, 8(51 PM

Record: 1
Title: Conflict management: importance and implications.
Authors: McKibben, Laurie
Affiliation: Registered Nurse, Belfast HSC Trust, Queen's University, Belfast.
Source: British Journal of Nursing (BR J NURS), 1/26/2017; 26(2): 100-103.
(4p)
Publication Type: Article
Language: English
Major Subjects: Conflict Management
Nursing Management
Minor Subjects: Leadership; Change Management; Organizational Change;
Communication; Problem Solving; Respect; Patient Care
Abstract: Conflict is a consistent and unavoidable issue within healthcare
teams. Despite training of nurse leaders and managers around
areas of conflict resolution, the problem of staff relations, stress,
sickness and retention remain. Conflict arises from issues with
interpersonal relationships, change and poor leadership. New
members of staff entering an already established healthcare team
should be supported and integrated, to encourage mutual role
respect between all team members and establish positive working
relationships, in order to maximise patient care. This paper
explores the concept of conflict, the importance of addressing
causes of conflict, effective management, and the relevance of
positive approaches to conflict resolution. Good leadership,
nurturing positive team dynamics and communication, encourages
shared problem solving and acceptance of change. Furthermore
mutual respect fosters a more positive working environment for
those in healthcare teams. As conflict has direct implications for
patients, positive resolution is essential, to promote safe and
effective delivery of care, whilst encouraging therapeutic
relationships between colleagues and managers.
Journal Subset: Core Nursing; Double Blind Peer Reviewed; Editorial Board
Reviewed; Europe; Expert Peer Reviewed; Nursing; Peer
Reviewed; UK & Ireland
Special Interest: Nursing Administration
ISSN: 0966-0461
MEDLINE Info: NLM UID: 9212059

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Entry Date: 20170131

Revision Date: 20170221
Accession Number: 121004212
Database: CINAHL Plus with Full Text

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