Abdul Syed Email : raheemrazzak@gmail.

com
Senior Product/Cloud Engineer Mobile : +1-773-629-7034

Summary
◦ About 7 years of experience in Deployment, Design, Integration, Automation and Operation of various
ERP Products and Cloud Solutions
◦ Experience in Administration, Upgrades, Installation, Maintenance, Migration, Performance Tuning and
Production Support
◦ Perform Root cause analysis of deployment issues and work closely with the Business Analyst, Developers
and other Engineers to solve the issue
◦ Work closely with Architect and Project Leads to Develop policies and best practices for management of
the ERP applications, System and Databases
◦ Extensive experience working on Deployment phases which compromised of Installation of hardware and
software, configuration of servers, integration of numerous services and enhancing the environment
◦ Fine tuning of the system by doing extensive performance testing in QA Phase and setting up additional
monitoring scripts, test cases and test plans to identify problem areas
◦ Worked on migration from legacy systems to ERP Systems
◦ Work closely with the Customers providing excellent service, quality and optimized solutions in the
development, enhancement and maintenance
◦ Certified AWS Solutions Architect
◦ Worked on making system Highly Available and Fault Tolerant
◦ Strong in SQL, NoSQL Database programming - development of stored procedures, cursors, triggers
Views
◦ Hands on experience in Python, HTML, Java, Oracle My SQL
◦ Possesses effective communication, organizational, project management and time management skills
◦ Able to operate well in a dynamic environment and a self-starter and results-oriented
◦ Enthusiastic, likes to innovate and create solutions, and establishes outstanding relationships
◦ Excellent analytical, troubleshooting and debugging skills
◦ PMP pursuant with major experience working on Agile practices.
◦ Excellent communication and interpersonal skills to interact with business users

Technical Skills
• Languages: Python, SQL, JSON, Java, Bash, Windows Batch, HTML

• Skills: Agile, Implementation, Integration, Software Development, Cloud Infrastructure Architecture

• Database: Oracle, MySQL, SQL Server, MS Access, IBM DB2, MongoDB

• Tools: SQL Developer, Eclipse, Putty, Tableau, Sublime Text, AWS CLI

• Operating Systems: Windows, UNIX, LINUX, AIX

• Other Tools: Microsoft Office Suite, SharePoint, Cloud9, Chef

Work Experience
Senior Cloud Deployment Engineer Las Vegas, NV
• System Computing Services Aug 2017 - Present
System Computing Services (SCS) is a cloud unit of the Nevada System and is responsible for
provisioning and managing system-wide information services serving over 100,000 students and 15,000
employees. SCS is responsible for hosting and managing the ERP Solutions and providing data and video
Internet and Internet-2 connectivity to more than 200 Nevada campus locations, rural K-12 locations, health
clinics, and state agencies.
I was responsible for upgrading our Application and Deploying multiple parts of the system to the
AWS Cloud to create a Hybrid Solution. I used various AWS features and tools and configured a cost efficient
system and designed an architecture which was fully tolerant and highly available. In the process I also got the
AWS Solutions Architect Certification. My job responsibilities were to:

◦ Lead the effort of Cloud Infrastructure Deployment, Design, Operation and Optimization of new and
existing production/non-production environments
◦ Leveraged common AWS technologies like VPC, Elastic Load Balancing, Regionally distributed EC2
instances, Cloud Watch etc
◦ Created a complete technical architecture making sure the architecture is Fault Tolerance, Highly
Available and scalable
◦ Performed a comparative analysis across different tools based on various technical parameters including
network architecture server sizing, licensing etc
◦ Designed technical specification document for projects following all appropriate departmental and
company procedures and policies in SOPs, change control, security and auditing, release, configuration,
problem and incident management
◦ Subscribe to best practices around designing, implementing, administration and maintenance
◦ Participated in on-call rotation, responding to after-hours request and issues
◦ Used and recommended automation tools and scripts to allow simplifying the operations of the
environment being built and maintained
◦ Extensively used python scripting to automate various tasks
◦ Analyzed and resolved technical/data issues for the ERP Systems
◦ Provide technical leadership to junior staff, acted as a career coach giving them guidance and helping
them set short term and long-term goals
◦ Maintained good working relationships with internal departments as well as 3rd party vendors
◦ Provide On-Call support outside of normal business hours on a rotating basis Scheduled the update of
data extracts for daily updates
◦ Wrote SQL queries to view the database tables and view
◦ Followed the Agile scrum model for all the implementations
◦ Experience working on Jira and Kace for project execution and communication
◦ Environment: AWS, People Tools 8.51,8.53,8.55,8.56, Environment and Campus Solutions 9.0,9.1, AIX, Windows
Server, Eclipse, App Designer, Data Mover, Oracle database, Jira, Kace, Workday.

Senior PeopleSoft Engineer Las Vegas, NV

• System Computing Services July 2014 - July 2017
I was recruited to perform the deployment and upgrade of PeopleTools, Campus Environment
Solution and Portal Enterprise. Prior to this I didn’t have any ERP experience, I learned things on the go
using Oracle Documentation, performed all the upgrades and deployment successfully. I also implemented
many configuration changes and infrastructure changes to improve the stability of the system. I was on
support for any production issues and was part of team planning for the future upgrades. My job
responsibilities were to:
 ◦ Lead the Deployment and Upgrade effort of the entire ERP Applications. PeopleTools 8.53,8.55 and 8.56.
Environment Solutions 9.0 and 9.1. Portal Interaction Solutions 8.9 and 9.1
◦ Deployed Tuxedo 11gR1,12gR2 and WebLogic 10,11, Configured various components to customize it for
the PeopleTools Applications
◦ Applied various Patches and Bundles for smooth running of application and fixing bugs
◦ Designed the 3-tier architecture to enable high availability and failover by crating multiple WebLogic
server instance and configuring Tuxedo App Server instances on a round-robin load balancing setup
◦ Setup the PROD and non-Prod environments for continuous integration and deployment from Demo all
the way to Production
◦ Deployed and configured windows development clients to enable the 2-tier database connection in a 3-tier
application
◦ Worked with the Product Support team to manage work across time zones / resources maintaining
around the clock coverage
◦ Automated many parts of the DB refresh process to support various Development and QA Environments
◦ Configured the Application Server, Process Scheduler and WebLogic Server to run PIA and monitored
closely for any issues arising from DB, OS and Network
◦ Configured LDAP and AD Security Authentication for PeopleSoft Application
◦ Worked closely with Customers, Business Analyst and Oracle Support to solve various functional related
issues
◦ Provided Solution and Performed Troubleshooting of various integration related issues from Integration
Broker, 3rd Party Integration, Process Scheduler and App Server issues
◦ Participated in disaster recovery deployment for Oracle Servers and DB mirroring for constant
availability of Application
◦ Participated in walk-throughs and defect report live meetings on a daily basis
◦ Created a standard self-learning training application for new users of People Tools
◦ Environment: People Tools 8.51,8.53,8.55,8.56, Environment and Campus Solutions 9.0,9.1, AIX, Windows
Server, Oracle DB, Eclipse, App Designer, Data Mover, Crystal Reports.

Identity Operations Engineer Austin, TX

• Identropy Mar 2012 - Jun 2014
Identropy is an Identity and Access Management service provider with a methodology and service
delivery designed to deliver a pragmatic roadmap for managing the identity lifecycle based on realworld
business and internal requirement. SCUID Lifecycle is a hybrid cloud-based identity management service
(IDaaS) for both on-premise and cloud-based applications delivering optimized IDM use cases distilled from
over 150 successful IDM engagements.
I worked closely with the IAM Architect and IAM Project Manager to build and deliver the future
IAM strategy for the SCUID Product. I was involved in the day to day technical delivery of IAM components
and was responsible for making an established range of decisions, escalations when necessary and deploy
updates to the product on a regular basis. My job responsibilities were to:

◦ Lead Implementation and Deployment efforts and documentation and maintenance of platform policies
and procedures
◦ Conduct Platform studies and performance analysis and recommend changes
◦ Perform product tuning for high performance across system/server/network
◦ Develop and execute complex change implementation plans and resolve complex operational problems
and determine root causes
◦ Work closely with the development and DevOps team to develop technical requirements and solve
deployment issues
 ◦ Work closely with AWS Solutions Architect to suggest any infrastructure changes and automation
development to reduce overall cost using industry best practice
◦ Perform post implementation analysis by working closely with clients
◦ Expand and maintain relationships with peers and stakeholders
◦ Extensively used python scripting to automate various tasks
◦ Worked independently without any upfront documentation to follow
◦ Involved in training the End users and creating user handout manuals
◦ Environment: SCUID, Windows Server, Linux, Eclipse, SQL Server 2008, Microsoft Office, Windows Server 2008.

Jr. Analyst Boston, MA

• Sun Life Financials Jan 2011 - Feb 2012
Sun Life Financial is a leading financial services company that helps Clients achieve lifetime
financial security and live healthier lives by supporting the health management goals. With Client based in
Canada, U.S, U.K and Asia, Sunlife offers broad range of protection and wealth products and services to
individuals, business and institutions including but not limited to Insurance, Investment, Advice and Asset
management. Shares of Sun Life Financial Inc is listed in Toronto (TSX), New York(NYSE) and Philippine
(PSE) stock exchanges.
As a new member of the Identity Software and Deployment team, my prime responsibility was to
gather requirements to improve the inhouse Identity Product by adding new features and updates. Apart from
that I was also involved in Deployment and Maintenance of the software. I was responsible for the following:

◦ Conducted requirements gathering workshop and stakeholder interviews to elicit business requirements
◦ Identified stakeholders and worked with cross functional teams with client and customers
◦ Perform product tuning for high performance across system/server/network
◦ Developed and Maintained the requirements test case Traceability Matrix and defect Matrix
◦ Closely worked with developers and customers for effective handling of change requests and requirements
management
◦ Participated in developments, implementation and documentation maintenance of processes, procedures,
standards and guideline relating to information Security
◦ Developed Python scripts for automating daily tasks and monitor on-site logs for errors and warnings
◦ Analyzed complex logical problems to decompose them into understandable requirements
◦ Performed defect analysis to of issues related to identities, systems, access, accounts, authentication,
authorization, entitlements and permissions
◦ Worked closely with QAs to develop test plans and use cases
◦ Worked independently without any upfront documentation to follow
◦ Involved in training the End users and creating user handout manuals
◦ Worked on internal projects and provided support from the competency team to the client facing teams
◦ Environment: AIX, Jira, Eclipse, SQL Server 2008, SQL Server Management Studio, Microsoft Visual Studio
2008, Windows Server 2003.

Education Certifications
Certified Solutions Architect Associate Las Vegas, NV
•
AWS Mar 2018

Illinois Institute of Technology Chicago, IL

•
Master of Science; GPA: 3.80 Aug. 2008 – Dec. 2010

Osmania University Hyderabad, India

•
Bachelor of Engineering; GPA: 3.76 Aug. 2004 – July. 2008