Samuel Key Norvell

Dr. Angela Mitchell

21 February 2018

UWRT 003

Annotated Bibliography

Cowan, Michael,M.C.U.S.N. "Millennial Transformation for Primary Care." Military Medicine,

vol. 175, no. 6, 2010, pp. 379-81, eLibrary; ProQuest Central,

https://librarylink.uncc.edu/login?url=https://search.proquest.com/docview/500071003?a

ccountid=14605.

This peer reviewed source explains where healthcare is going in comparison to other

industries. Other industries like banking are done online in millennial style. Therefore, this

emerging generation expecting access to quick online resources. The source suggests that this

method provides open communication, reduced wait time, and reduced driving to doctors.

Healthcare is behind the industry of innovation by not sharing medical records as easily as a

social media or an online tool. Some simple colds could be taken care of in an online forum

setting, where feedback is given from either doctors or others who are knowledgeable on the

sickness. This could speed up the prescription process which would then speed up the healing

process.

The perspective of this article suggests that the author is slightly biased to the idea of

healthcare reform. He explains briefly the setting of healthcare and how it is changing in today’s

climate. The author elaborates about social media use connecting information in an optimistic

sense. This source lacks a bit of devil’s advocate because the author does not address or compare

possible problems that could come with the principles of social media especially in a medical
setting. I plan on using this source for its examination of millennials entering the healthcare

workforce. Along with this I will connect it to their love of social media and its potential

solutions to the healthcare system right now. This can be tied into an observation of socialized or

universal healthcare systems and how much information is connected and shared throughout for

the patients’ benefits.

Sarringhaus, Meredith M, “The Great Divide: Social Media's Role in Bridging Healthcare's

Generational Shift.” Journal of Healthcare Management, vol. 56, no. 1, August 2011, pp.

235-244. EBSCOhost, librarylink.uncc.edu/login?url=http://

search.ebscohost.com/login.aspx?direct=true&db=rz h&AN=108247745&site=ehost-

live&scope=site.

Sarringhaus elaborates upon the notion of social media and its uses for filling job

positions in the healthcare system. She suggests that this would be the most powerful tool for

recruiting millennials into the industry. Furthermore, Sarringhaus explores the notion of

millennials’ strengths that could be used within the healthcare system. She describes the

generation to be “technology fluent” which suggests that they would have strong grasp around

the interfaces and systems being used right now and for the future (Sarringhaus 2011). Along

with this she eludes to the concept of a generation of nurses that are finishing their careers

leaving positions open to the next generation. This will create a paradigm shift of traditional

experienced nurses to new ones with different values and morals. From the third person point of

view Sarringhaus suggests that social media could be used as an incentive within the work

environment to keep the current millennials in the hospitals. Sarringhaus’s greatest argument is
the idea of communicating across whatever platform. This offers collaboration which she

suggests is the ideal millennial work strategy.

I plan on using this source in order to explain how millennials could be used as

employees in the workforce and the tools the healthcare system should offer to entice them.

Along with this I plan to include the notion of communication not just for the patients’

convenience but also from employee to employer. Instead of trying to conform millennials to

baby boomer work ethics, the healthcare system must understand that it has to give millennials

the tools they have already mastered to perform their work. This perspective is important

because it offers a glance into the millennial employer to employee relationships of the industry.

Klasko, Dr. Stephen. “What Healthcare will look like in 2020.” Youtube, uploaded by TEDx

Talks, 17 November 2014, https://www.youtube.com/watch?v=esugL07XANg

Dr. Stephen Klasko of Jefferson University at Philadelphia gives an eloquent and

comedic speech about the future of healthcare. He does so with so much detail one may wonder

if he has traveled back in time from 2020. He begins by introducing an innovative sensible

aspect of the future healthcare system, and follows it with a logical defense as to why. He does

this with all of his major points which establishes a great sense of credibility as well as his title

and qualifications. His greatest point is that of communication both doctor to hospital and doctor

to patient. He emphasizes this as a way for the customer or patient to truly understand what is

being done to them. Along with this he eludes to the concept of personal medical records kept by

the patient digitally that could be transferred to whoever the care provider could be in the given

situation. Fundamentally he looks back in time to before iPhones by analyzing the process of a

person becoming a doctor. It is long extensive and based much on memorization, whereas he
argues that everyone has access to almost all information in 2020 and that doctor training should

be more focused on teamwork and adaptability.

I plan to use this source for its strong points towards customer satisfaction in the

healthcare system. The easier the communication and understanding there is between doctors and

patients the quicker the healing process is going to be. One of the best points made is the term

“Believable Understandable Billing” which reinforces the communication between care provider

and receiver (Klasko 2014). In addition to these ideas of communication Klasko highlights that

the medical field must implement “multidisciplinary” people in order to bring more knowledge

and experience to the operating table (Klasko 2014). Overall Klasko’s speech is centered around

making a trip to the doctor or even a web cam conversation hassle free, quick, and accurate.

University of Illinois at Chicago. “5 Ways Millennials View Healthcare Differently.” Health

Informatics University of Illinois at Chicago, ND.

https://healthinformatics.uic.edu/resources/articles/5-ways-millennials-view-healthcare-

differently.

This article gives another perspective as to how millennials view healthcare as a

consumer. The author highlights the percentage of millennials that are growing out of their

parents’ insurance policies and their expectations for purchasing healthcare soon after. Within

this the author compares the attitude of the older generation who grew accustomed to the

problems millennials see in the current healthcare system. It can also be inferred that this older

generation is dying off leaving the market open for millennials to enter. Another comparison

made by the author is the concept of the doctor patient relationship. When looking at the past the

baby boomer generation had town and family doctors that included a close personable
relationship. This provided demand for specific people more so than specific care. The millennial

generation is looking for quick service stops with minimal time to waste in small talk with their

doctor friend. Overall millennials desire a modular experience with healthcare. When a problem

arises the subsystem is replaced for the time being in order to create the quickest and most

efficient experience. With the opportunity of applications, technology, and the American Care

Act it sheds light upon where healthcare must go to function at its best for millennials.

I plan on using this source hand in hand with the Cowan article as they have a similar

theme as to how healthcare would work best with millennials. This article includes a mention of

the American Healthcare Act which will be another component of my exploration. I want to use

it as a catalyst for change in the healthcare environment. The other components of this source

will reinforce the ideas expressed in the Cowan article. The ideas that Cowan conveyed that are

parallel with the University of Illinois at Chicago’s sections on technology mastery, “instant

gratification,” and connectivity of information.

Vice News. “Doctors Explain Why U.S. Healthcare Is So Expensive (HBO).” Youtube,

uploaded by Vice News, 17 July 2017, https://www.youtube.com/watch?v=F-QftFQfJrE.

This video is an interview by HBO’s Vice News program to a handful of doctors in

search of truths of the American healthcare system. The doctors are diverse in their

specialization which offers a wider study for this interview. Questions include topics such as

costs, qualifications, and the American Care Act. These doctors have some differing views in

cases, but there still exists an overlap of their perspectives. An example of their day to day career

is that of a doctor explaining keeping his practice open costs three times more than the bill the
consumer pays for the same duration of their visit (Vice News, 2017). This primary source

includes first hand perspectives of the American health care system and its current state.

I plan on using this source for its raw dialogue between a millennial and doctor in the

current healthcare environment. It offers evidence through their firsthand experiences. Along

with this it also provides their tone of reaction through their voice. This aspect of a video offers

opportunities to pick up on body language and emotion through voice. With these tools I will be

able to piece together an even better perspective. This source also reinforces aspects of other

sources while still offering new ideas and positions.