GlobalPayments iWL220UserGuide

11100011 11000
00111010 01011
10101110 01111
00111111 11011
Copyright © 2012 Ingenico (UK) Ltd. Image for illustrative purposes only; product may vary from that shown.
10011101 10111
10111110 01111
00100000 00100
01001001 10011
11000100 01000
00110001 10000
Ingenico User Guide
01110011
11101000
11000
00011
01100111 01100
01000111 10000
00111011 10111
00100110 01100
01100111 11000
01001001 11111
11110011 10000
10011101 11111
01100110 01100
10010000 10000
11001010 01011
10110011 11011
11100110 01100
00101011 11000
01010000 00100
11001010 01011
00100111 01100
01101001 11111
11011110 01111
11101011 11011
00001011 11011
iWL220
www.ingenico.com 11101011 11011
10010110 01100
01110010 01000
01111001 10011
10000111 11100
01000100 00100
Ingenico (UK) Ltd
0 0 0 0 0 1 1 1Integrated
Optional Contactless Reader 11100
00111111 11111
Ridge Way, Donibristle
Industrial Park, Hillend
DUNFERMLINE KY11 9JU 11001111 11111
Part No: DIV434674A 00010101 10100
01010101 10100
11000011 11000
iWL200 Series
Business Solutions
Transaction Solutions
Payment Solutions
iWL220
WireLess Payment Terminal

iWL Bluetooth terminal with PSTN and IP communications
Mobile terminal with GSM/GPRS communications
Contactless
Optional integrated contactless reader
Security as Standard
Fully PCI PTS 3.x and EMV certified, delivering secure
transaction processing and peace of mind
Terminal User Guide Contents
i
Contents Terminal User Guide
ii
Terminal User Guide Introduction
1
Introduction Terminal User Guide
Alert Irruption!
Alert Irruption!
2
Terminal User Guide Introduction
3
Introduction Terminal User Guide
4
Terminal User Guide Your Terminal
5
Your Terminal Terminal User Guide
6
MODEM
TEL IN
7
SUPERVISOR
SHORT CUT
BLUETOOTH
NEW BASE
REMOVE BASE
PRINT BASES
8
9
10
11
SUPERVISOR
CONFIG PSTN PREFIX

9
12
13
BAD SWIPE
USE CHIP READER
BAD READ
14
SELECT APPLICATION
F1 Mastercard
F2 Maestro
SELECT APPLICATION
15
16
F4 123
ABC abc
READY
Handset: 01
READY
Handset: 01
READY
NOT READY
SETUP
17
ETH
PSTN GPRS GSM
ETH
ETH
PSTN
GPRS
GSM
18
BLUETOOTH
40099999
F1 F2
F3 F4
19
Transactions Terminal User Guide
1234
20
Terminal User Guide Transactions
READY
Handset: 01
2134
Amount:
£21.34
£21.34
PRESENT CARD
Amount: £21.34
Enter PIN:
****
PRESS CANCEL / ENTER
PIN OK
DO NOT REMOVE CARD

RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
Printing
21
Signature OK?
F1 NO YES F4
Printing
22
READY
Handset: 01
Enter Sale: 2134
£0.00
Amount: £21.34
Enter PIN:
****
23
READY
Handset: 01
123
Amount:
£1.23
£1.23
PRESENT CARD
CARD READ OK
PLEASE
REMOVE CARD
CONNECTING
APPROVED
PRINTING
24
£1.23
TRY AGAIN
PLEASE PRESENT
ONLY ONE CARD
25
READY
Handset: 01
Enter Sale: 2134
£0.00
Please Wait
AUTH CODE: xxxxx
Printing
Signature OK?
F1 NO YES F4
Printing
26
27
READY
Handset: 01
Enter Sale: 2134
£0.00
Amount: £21.34
Add Gratuity?
F1 NO YES F4
Amount: £21.34
Gratuity: 200
£0.00
F1 NO TIP
Amount: £23.34
Enter PIN:
****
PIN OK
DO NOT REMOVE CARD

RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
28
Printing
Signature OK?
F1 NO YES F4
Printing
29
READY
Handset: 01
Enter Sale: 2134
£0.00
Printing
Enter Final Amount:

2334
£0.00
F1 NO TIP
Amount: £23.34
Enter PIN:
****
PIN OK
DO NOT REMOVE CARD

RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
30
Printing
Signature OK?
F1 NO YES F4
Printing
31
READY
Handset: 01
Enter Sale: 2134
£0.00
Printing
Signature OK?
F1 NO YES F4
Enter Final Amount:

2334
£0.00
F1 NO TIP
AUTH CODE: xxxxx
Printing
32
READY
Handset: 01
Enter Sale: 2134
£0.00
Enter Cashback:
£0.00
33
PER PERSON
PER COUPLE
VARIABLE SPLIT
34
READY
Handset: 01
F1 MAILORDER REFUND
F2 REFUND
F3 CASH
F4 SALE
Enter Password:
*****
INSERT OR SWIPE
CUSTOMER CARD
Enter Refund: 2134
£0.00
Please Wait
REFUND ACCEPTED
REFUND ACCEPTED
Printing
35
Signature OK?
F1 NO YES F4
Printing
36
DATA MATCHED
AVS MATCH ONLY
CSC MATCH ONLY
DATA NON MATCH
NOT CHECKED
37
READY
Handset: 01
F1 MAILORDER MAILORDER
F2 REFUND
F3 CASH
F4 SALE
MAILORDER
REFUND
SALE
F1 REFUND SALE F4
MAILORDER SALE
Key Card No:
_
Expires (MMYY):
Start Date (MMYY):
Issue Number:
Enter CSC:
38
Postcode Nums:
_ 16
Address Nums:
221
_
Enter Sale: 2134
£0.00
Please Wait
AUTH CODE: xxxxx

DATA MATCHED
F1 VOID CONFIRM F4
VOID
CONFIRM
Printing
TEAR OFF RECEIPT

AND RETAIN (OK)
39
Printing
01
1
229
40
ACC VERIFY
INSERT OR SWIPE
CUSTOMER CARD
ACCOUNT VERIFIED
ACCOUNT
VERIFICATION
ACC VERIFY
41
HOTEL
HOTEL MODE
PREAUTH
COMPLTE
F1 PREAUTH COMPLTE F4
PREAUTH
COMPLTE
42
REVERSAL
DUPLICATE
43
READY
Handset: 01
F1 MAILORDER CASH
F2 REFUND
F3 CASH
F4 SALE
INSERT OR SWIPE
CUSTOMER CARD
Enter Cash Adv:

2134
£0.00
44
AUTH
FF1 REFUND
F2 CHEQUE
F3 CASH
F4 SALE
AUTHORISATION ONLY
45
AUTH CODE: xxxxx

DECLINED NOT AUTHORISED RETAIN CARD
COMMS FAILURE DECLINED
COMMS FAILURE DECLINED
DIAG
46
REFERRAL B CODE 10
REFER
DIAG
47
FORCE TRANS
F1 MAILORDER
F2 REFUND
F3 CASH
F4 SALE
INSERT OR SWIPE
CUSTOMER CARD
Enter Auth Code:
_
123 F4
48
Terminal User Guide Transaction Receipts
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 2
WAITER:02
TABLE:00000001
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
SIGN BELOW
------------------------
PLEASE DEBIT MY ACCOUNT
01/01/11 12:00
AUTH CODE: 123ABC
TXN 0002
DIAG 8282
MERCHANT COPY
PLEASE RETAIN RECEIPT
49
Transaction Receipts Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 4
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
GRATUITY ........
TOTAL ........
SIGN BELOW
------------------------
01/01/11 12:04
AUTH CODE: 123ABC
TXN 0003
DIAG 4141
MERCHANT COPY
50
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 5
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
01/01/11 12:11
AUTH CODE: 123ABC
TXN 0004
DIAG 8241
MERCHANT COPY
51
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 7
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
GRATUITY £2.00
TOTAL £23.34
PIN VERIFIED
01/01/11 12:13
AUTH CODE: 123ABC
TXN 0005
DIAG 8282
MERCHANT COPY
52
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 9
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
CONTACTLESS
SALE
AMOUNT £1.23
TOTAL £1.23
NO CARDHOLDER
VERIFICATION
01/01/11 12:30
AUTH CODE: 123ABC
TXN 0006
DIAG 52
MERCHANT COPY
53
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 10
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
KEYED
SALE
AMOUNT £21.34
TOTAL £21.34
SIGNATURE VERIFIED
THANKYOU FOR YOUR CUSTOM
01/01/11 12:32
AUTH CODE: 123ABC
TXN 0007
DIAG 8241
CUSTOMER COPY
54
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 5
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
01/01/11 12:11
AUTH CODE: 123ABC
TXN 0004
DIAG 8241
MERCHANT COPY
55
DUPLICATE
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 9
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
CONTACTLESS
SALE
AMOUNT £1.23
TOTAL £1.23
NO CARDHOLDER
VERIFICATION
01/01/11 12:30
AUTH CODE: 123ABC
TXN 0006
DIAG 52
CUSTOMER COPY
56
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 11
WAITER:02
TABLE:00000010
HANDSET:01
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
SWIPED
SALE
AMOUNT £21.34
TOTAL £21.34
* * * * * * * * * * * *
* D E C L I N E D *
* * * * * * * * * * * *
01/01/11 12:40
NOT AUTHED
TXN 0008
DIAG 41
CUSTOMER COPY
57
VOID
CANCELLED
NO
SIGNATURE INVALID
OPERATOR
1 99
LOCATION
HANDSET
01
58
Terminal User Guide Reports
END OF DAY
BANKING
X BALANCE
Z BALANCE (!)
DR
CR
TOTAL
SUB-TOTAL Sales
Refunds
59
Reports Terminal User Guide
TOTALS CONFIRMED
REPORTS
END OF DAY
END OF DAY
END OF DAY
Z BALANCES
Totals Reset
Merchant Name
Merchant Address 1
Merchant Address 2
END OF DAY
BANKING
Merchant Name
Merchant Address 1
Merchant Address 2
60
CURRENT SESSION
PREVIOUS SESSION
PREVIOUS SESSION
CURRENT SESSION
TOTALS CONFIRMED
TOTALS NOT AGREED
CANNOT CONFIRM
TOTALS
61
REPORTS
BANKING
ALL
REPORTS
BANKING
SINGLE
NEXT
62
BANKING
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
01/01/11 23:54
HANDSET:01
--==++oooo++==--
ACQUIRER 1
TOTALS CONFIRMED
01/01/11 23:54
M:12345678
TID:22160001
CURRENT SESSION: 3
TXN NOs 0041-0089
Sales 47 £844.06
Refunds 1 £5.00
TOTAL DR £839.06
VISA CREDIT
Sales 18 £319.83
SUB-TOTAL DR £319.83
ELECTRON
Sales 29 £524.23
Refunds 1 £5.00
PREVIOUS SESSION:
TXN NOs 0025-0040
Sales 13 £100.41
Refunds 2 £20.00
TOTAL DR £80.41
VISA CREDIT
Sales 8 £85.08
Refunds 2 £20.00
MAESTRO
Sales 5 £25.33
SESSION NOW CHANGED TO 4

TXN 0090
DIAG 76
--==++oooo++==--
63
--==++oooo++==--
ACQUIRER 2
TOTALS UNCONFIRMED
01/01/11 23:55
M:87654321
TID:22160001
CURRENT SESSION: 2
TXN NOs 0039-0042
Sales 1 £10.00
Refunds 1 £20.00
TOTAL CR £10.00
PREVIOUS SESSION:
TXN NOs 0025-0038
Sales 8 £827.19
Refunds 1 £40.00
TOTAL DR £787.19
TXN 0046
DIAG 828282
--==++oooo++==--
TOTALS UNCONFIRMED
CANNOT CONFIRM TOTALS
64
--==++oooo++==--
ACQUIRER 3
TOTALS NOT AGREED
CALL ACQUIRER
01/01/11 23:56
M:11223344
TID:22160001
--==**==--
HOST AND TERMINAL TOTALS
DO NOT AGREE:
ACQUIRER 3
Sales 8 £787.19
TOTAL CR £787.19
Merchant Name
NO BUSINESS
--==**==--
CURRENT SESSION: 3
NO BUSINESS
PREVIOUS SESSION:
TXN NOs 0005-0015
Sales 2 £50.00
Refunds 1 £10.00
TOTAL DR £40.00
TXN 0016
DIAG 7376
--==++oooo++==--
CAUTION
Acquirers attempted 3
Agreed 1
Not Agreed 1
Unconfirmed 1
REPORT COMPLETE
65
REPORTS
X BALANCE
X BALANCES
Totals Not Reset
Merchant Name
Merchant Address 1
Merchant Address 2
66
REPORTS
Z BALANCE(!)
PLEASE WAIT
67
Z BALANCES
Totals Reset
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
01/01/11 23:47
HANDSET:01
GRAND TOTALS
Since 31/12/10 23:50
Sales 48 £854.06
Refunds 4 £40.00
TOTAL DR £814.06
Includes
Tips 30 £61.24
Cashback 5 £50.00
--==++oooo++==--
BREAKDOWN BY
ISSUER
Since 31/12/10 23:50
AMERICAN EXPRESS
Sales 1 £10.00
Refunds 1 £35.00
SUB-TOTAL CR £25.00
VISA CREDIT
Sales 18 £319.83
ELECTRON
Sales 29 £524.23
Refunds 1 £5.00
--==++oooo++==--
68
--==++oooo++==--
BREAKDOWN BY WAITER
Since 31/12/10 23:50
WAITER ID: 01
Sales 25 £562.68
Refunds 2 £35.00
Includes
Tips 17 £38.50
Cashback 3 £30.00
WAITER ID: 02
Sales 23 £291.38
Refunds 1 £5.00
Includes
Tips 13 £22.74
Cashback 2 £20.00
--==++oooo++==--
TRANSACTIONS
Seq Txn RESULT
S35 AUTH CODE:27
T0041 £36.00
S36 AUTH CODE:00321
T0042 £15.00
S37 DECLINED
T0043 £9006.00
S38 CANCELLED
S39 AUTH CODE:16
T0044 £48.16
S40 CALL AUTH CENTRE
S41 REFERRAL B
T0039 £16.27
S93 AUTH CODE:19

T0086 A £22.00
S94 VOID
£50.00
S95 AUTH CODE:0227
T0087 £5.00
S96 AUTH CODE:28642
T0088 £17.86
S97 AUTH CODE:0227
T0089 £14.51
--==++oooo++==--
REPORT COMPLETE
69
REPORTS
STORED
ALL
REPORTS
STORED
SINGLE NEXT
70
NOT READY
NOT READY
SETUP
TMS CALL
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
S/N:01234PT12345678
02/01/11 02:36
CONNECTED: OK
CONIG DATA: OK
REPORT COMPLETE
CONNECTED OK
FAIL
CONFIG DATA OK FAIL

NOT REQUIRED
71
Supervisor Functions Terminal User Guide
01483 1234 0000 9999
SUPERVISOR
PASSWORD
CHANGE PWD
72
Terminal User Guide Supervisor Functions
A New Password
Must Be Selected
ENTER NEW PASSWORD
****
RE-ENTER PASSWORD
****
Parameter Saved
73
SUPERVISOR
74
HANDSET ID
HANDSET ID F1
01
PASSWORD F2 PASSWORD
CONFIG F3
CONFIG
LOGON F4
SHORT CUT F1
SHORT CUT
TIPS F2
TIPS ON OP MODE LATE
OP MODE F3
LATE
OP MODE EARLY TIPS OFF
CALL TMS F4
75
INTL F1
SALETYPE F2
REFUND
TERM PARAM F3
UPGRADE F4
DATE TIME F1
BACKLIGHT F2
AUTO-OFF F3
RELEASE F4
76
SUPERVISOR
PASSWORD
DELETE ACQ F1
MAC RESET F2
TMS RESET F3
CHANGE PWD F4
77
SUPERVISOR
CONFIG
PRINT EMV F1
PRINT CERTS F2
PSTN PREFIX F3
GSM N/W TEST F4
SEL GSM N/W F1
78
SUPERVISOR
SHORT CUT
PINPAD F1
CONTACTLESS F2
EPOS INTERF F3
BLUETOOTH F4
79
Troubleshooting Terminal User Guide
Q NOT READY
SETUP
DUPLICATE
Q ENTER
SIM CODE
80
Terminal User Guide Troubleshooting
Q PIN TRIES EXCEEDED
81
82
83
BAD MAC
CALL AUTH CENTRE
CANCELLED
DECLINED
BAD READ
BAD SWIPE
NOT ACCEPTED
PROCESSING ERROR
OPERATION NOT
ALLOWED
INVALID
TRANSACTION
INVALID CARD
84
EXPIRED CARD
PREVALID CARD
SORRY FOR DELAY…

RETRYING
PRESS ENTER
TO RETRY
CANNOT CALL HOST

CHECK PHONE LINE
MEMORY xx% FULL

DO Z BALANCE
85
APPROVED
REFUSED
NOT AUTHORISED
TRY AGAIN
PLEASE PRESENT
ONLY ONE CARD
INSERT OR SWIPE
CARD
LOADING TPASS
PARAMETERS…
86
DIAG
DIAG 828282
10 17
15
22
31
41 44
49
87
52
53
61
62
70xx
72
73
76
82
93
98
88
ACC VERIFY
89
Notes Terminal User Guide
90
Terminal User Guide Notes
˚ ˚
˚
˚ ˚
˚
91
92
Terminal User Guide Notes
93
94
11100011 11000
00111010 01011
10101110 01111
00111111 11011
Copyright © 2012 Ingenico (UK) Ltd. Image for illustrative purposes only; product may vary from that shown.
10011101 10111
10111110 01111
00100000 00100
01001001 10011
11000100 01000
00110001 10000
Ingenico User Guide
01110011
11101000
11000
00011
01100111 01100
01000111 10000
00111011 10111
00100110 01100
01100111 11000
01001001 11111
11110011 10000
10011101 11111
01100110 01100
10010000 10000
11001010 01011
10110011 11011
11100110 01100
00101011 11000
01010000 00100
11001010 01011
00100111 01100
01101001 11111
11011110 01111
11101011 11011
00001011 11011
iWL220
www.ingenico.com 11101011 11011
10010110 01100
01110010 01000
01111001 10011
10000111 11100
01000100 00100
Ingenico (UK) Ltd
0 0 0 0 0 1 1 1Integrated
Optional Contactless Reader 11100
00111111 11111
Ridge Way, Donibristle
Industrial Park, Hillend
DUNFERMLINE KY11 9JU 11001111 11111
Part No: DIV434674A 00010101 10100
01010101 10100
11000011 11000
iWL200 Series
Business Solutions
Transaction Solutions
Payment Solutions
iWL220
WireLess Payment Terminal

iWL Bluetooth terminal with PSTN and IP communications
Mobile terminal with GSM/GPRS communications
Contactless
Optional integrated contactless reader
Security as Standard
Fully PCI PTS 3.x and EMV certified, delivering secure
transaction processing and peace of mind

GlobalPayments iWL220UserGuide

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GlobalPayments iWL220UserGuide

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11100011 11000

WireLess Payment Terminal

CONFIG PSTN PREFIX

USE CHIP READER

DO NOT REMOVE CARD

AUTH CODE: xxxxx

Enter Sale: 2134

Enter Sale: 2134

AUTH CODE: xxxxx

Enter Sale: 2134

DO NOT REMOVE CARD

AUTH CODE: xxxxx

Enter Sale: 2134

Enter Final Amount:

DO NOT REMOVE CARD

AUTH CODE: xxxxx

Enter Sale: 2134

Enter Final Amount:

AUTH CODE: xxxxx

Enter Sale: 2134

Enter Refund: 2134

AVS MATCH ONLY

CSC MATCH ONLY

DATA NON MATCH

Start Date (MMYY):

Enter Sale: 2134

AUTH CODE: xxxxx

TEAR OFF RECEIPT

Enter Cash Adv:

AUTH CODE: xxxxx

COMMS FAILURE DECLINED

COMMS FAILURE DECLINED

Enter Auth Code:

TOTALS NOT AGREED

SESSION NOW CHANGED TO 4

CANNOT CONFIRM TOTALS

S93 AUTH CODE:19

CONFIG DATA OK FAIL

01483 1234 0000 9999

ENTER NEW PASSWORD

GSM N/W TEST F4

SEL GSM N/W F1

Q PIN TRIES EXCEEDED

CALL AUTH CENTRE

SORRY FOR DELAY…

CANNOT CALL HOST

MEMORY xx% FULL

WireLess Payment Terminal

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