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(DTTM 01)

P.G. DIPLOMA EXAMINATION, MAY - 2013


Travel and Tourism Management
Paper - I : Principles of Tourism
Time : 03 Hours Maximum Marks : 75

Answer any five questions


All questions carry equal marks

1) Define tourism. State its components.

2) Explain the nature and significance of tourism.

3) Bring out the trend in the progress of tourism in India.

4) What are the causes for the growth of tourism in recent times?

5) Explain the qualities of guides and escorts.

6) Bring out the different modes of transport employed in tourism.

7) Assess the role of media in the marketing of tourism services.

8) Discuss the design of promotional for tourism marketing.

9) Describe the impact tourism on environment.

10) Explain the economic and social implications of tourism.

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(DTTM 02)
P.G. DIPLOMA EXAMINATION, MAY - 2013
Travel and Tourism Management
Paper - II : Communication Skills
Time : 03 Hours Maximum Marks : 75
Answer any five questions
All questions carry equal marks

1) Explain the process of communication in a modern service organisation.

2) What are the barriers in sentence construction?

3) State the stages involved in listening.

4) Bring out the different sub-disciplines of non-verbal communication.

5) Describe the skills required to manage conflict.

6) What are the qualities of a skilful presenter?

7) Discuss the strategies used while writing business letters.

8) How do you construct a long formal report?

9) Bring out the impact of globalisation on organisational and multicultural communication.

10) Define PR. How do you handle a press conference?

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(DTTM 03)

PG DIPLOMA EXAMINATION, MAY - 2013


Travel and Tourism Management
Paper - III : TRAVEL AGENCY MANAGEMENT
Time : 03 Hours Maximum Marks : 75
Answer any five questions
All questions carry equal marks

1) Discuss the elements in tourism operations.

2) Describe the nature and significance of quality management in tourism.

3) Explain the procedure of establishing a tour operation company.

4) Explain the sources of recruiting manpower in a tour operation company.

5) What are the factors that may be considered while selecting distribution chains?

6) Explain the issues in managing tour programme successfully.

7) Bring out the IT applications in travel agency operations.

8) Enumerate the dealings with air travel agents and transport supplier.

9) Elucidate the food and beverage operations in travel management.

10) Explain the organization of hospitality operations in tourism management.

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(DTTM 04)
PG DIPLOMA EXAMINATION, MAY - 2013
Travel and Tourism Management
Paper - IV : TOURISM PRODUCTS
Time : 03 Hours Maximum Marks : 75
Answer any five questions
All questions carry equal marks

1) Discuss the significance of hill stations and museums as tourist destinations.

2) Bring out the dances, arts and handicrafts of AP.

3) Explain the contribution of Managalagiri and Araku as tourist spots of AP.

4) Describe the importance of religious tourism from the view point of Konark and Ajantha-
Ellora.

5) State the features of services and classify them.

6) What are the problems faced in the marketing of tourism products?

7) Explain the considerations while designing tourism products.

8) Elucidate culture as a tourism product.

9) Classify resorts and explain their features.

10) Describe the trend in the growth of health care tourism product.

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(DTTM 05)

PG DIPLOMA EXAMINATION, MAY - 2013


Travel and Tourism Management
Paper - V : COMPUTER APPLICATIONS IN TOURISM AND
TRAVEL MANAGEMENT
Time : 03 Hours Maximum Marks : 75
Answer any five questions
All questions carry equal marks

1) Discuss the information needs of tourism.

2) Explain the features of computer aided decision - making.

3) Distinguish between hardware and software.

4) Classify computers. What are the applications of software networks.

5) Bring out the contribution of MIS in decision making.

6) Discuss the impact of information technology on tourism.

7) Describe the use of computers in travel services.

8) Analyse the nature and significance of MIS.

9) What are the social dimensions of computerisation?

10) Explain the impact of computers on the living style of public.

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