Académique Documents
Professionnel Documents
Culture Documents
DOC-3006-01
Document Version 6.01.03.01
April 2013
© 2013 Casa Systems, Inc.
All rights reserved. Licensed software products are owned by Casa Systems or its suppliers and are
protected by United States copyright laws and international treaty provisions.
The information regarding the product in this manual is subject to change without notice. All
statements, information, and recommendations in this manual are believed to be accurate but are
presented without warranty of any kind, express of implied. Users must take full responsibility for
their application of the product.
In no event shall Casa or its suppliers be liable for any indirect, special, consequential, or incidental
damages, including, without limitation, lost profits or loss or damage to data arising out of the use or
inability to use this manual, even if Casa or its suppliers have been advised of the possibility of such
damages.
iii
Contents
Preface
About this guide .................................................................................................... xi
Revision history.............................................................................................. xii
Contacting Casa .................................................................................................. xii
Corporate facility ............................................................................................ xii
Technical Support .......................................................................................... xii
Technical documentation ............................................................................... xii
Conventions used in Casa documentation ..........................................................xiii
Typographical conventions ............................................................................xiii
Acronyms ...................................................................................................... xiv
Auto-reboot ................................................................................................4-25.
Preface
This guide is intended for system administrators, support engineers, and operators
who are responsible for configuring and managing Casa CMTS products. Users who
perform these tasks should be familiar with the Casa CMTS hardware and cabling,
DOCSIS and associated cable technologies such as MPEG-2, IP routing, and the
protocols that are carrying traffic over the cable network.
Revision history
This guide supports Casa CMTS software releases up to version 6.1.3. See the Casa
Systems – CMTS Release Notes for additional information. This version replaces the
former Casa Systems - Debugging and Diagnostics Reference.
Contacting Casa
Corporate facility
Casa Systems, Inc.
100 Old River Road
Andover, MA 01810
Tel.: 978-688-6706
World Wide Web: www.casa-systems.com
Technical Support
In the United States: Tel: 978-699-3045
E-mail: support@casa-systems.com
Technical documentation
Casa Systems provides the following documentation set in PDF format, viewable
using Adobe Reader 5.0 or later. These PDF files are available from the Casa FTP site
at ftp://support.casa-systems.com.
• Casa Systems – C1G CMTS Quick Installation
• Casa Systems – C1G CMTS Hardware Installation Guide
• Casa Systems – C2200 CMTS Quick Installation
• Casa Systems – C2200 CMTS Hardware Installaton Guide
• Casa Systems – C3200 CMTS Quick Installation
• Casa Systems – C3200 CMTS Hardware Installation Guide
• Casa Systems – C10G/C10200 CMTS Quick Installation
• Casa Systems – C10200 CMTS Hardware Installation Guide
• Casa Systems – C10G CMTS Hardware Installation Guide
Note: Casa Systems provides updates to the manuals on a regular basis. Log
on to Casa FTP site for the latest files in PDF format.
Boldface font Commands and keywords in text are in The show running-config
boldface. command...
brackets [ ] Elements in square brackets are CASA-CMTS# show rstp port
optional. [<port-id>]
braces {x | y | z} Indicates a required argument with a CASA-CMTS(config-router-o
choice of values; choose one. spf)# area <id> shortcut
{enable | disable |
default}
brackets [x | y | z] Indicates an optional argument with a CASA-CMTS(config-router-o
choice of values; choose one. spf)# area <id> nssa
[translate-always |
translatecandidate |
translate-never]
vertical bar | Separates parameter values. Same as CASA-CMTS(config-router-o
“or.” spf)# ospf abr-type
[cisco | ibm | shortcut |
standard]
Acronyms
Casa Systems manuals contain the following industry-standard and product-specific
acronyms:
AAA Authentication, Authorization, Accounting
ACL Access Control List
ARP Address Resolution Protocol
ATDMA Asynchronous Time Division Multiple Access
BGP Border Gateway Protocol
BPI Baseline Privacy Interface
CM Cable Modem
CMTS Cable Modem Termination System
DBC Dynamic Bonding Change
DCC Dynamic Channel Change
DDM DOCSIS Device Manager
DOCSIS Data Over Cable Service Interface Specification
DHCP Dynamic Host Configuration Protocol
Topic Page
Messages by subsystem
CMTS messages are generated by the many subsystems (hardware and software
components) that run on the CMTS platform. These subsystems monitor and
communicate with other subsystems to determine the operational status of the system,
the current state of the installed hardware, networking status over Ethernet links, and
in redundant systems, changes to the current roles of the hardware if a failover has
occurred. These subsystems then report status by generating and sending messages to
their configured logging targets.
Each logged message is prefixed by the date and time of the event, the subsystem
delivering the event, followed by message text.
Example
[Thu Apr 21 17:25:28 2011]-AL-SYS-1: smm6: Module 10 (UPS), in boot
state
CLI-initiated events
CLI-initiated messages result from direct user interaction with the system from a local
system console or remotely over a Telnet or SSH session. Event messages are logged
as soon as the CMTS applies the user-specified action.
Recommended solution:
Wait for the module to reboot and verify the operational state of the module using the
LED displays. Refer to the appropriate Casa CMTS hardware installation guide for
information on the possible LED states. On a C10G redundant platform, use the show
system command to display the current state of the rebooted module, either running or
standby.
Related commands:
Recommended solution:
Related commands:
IP transport messages
The IP transport subsystem monitors the state of the CMTS Ethernet GigE and
10GigE interface, either up or down.
Recommended solution:
Visually inspect the LEDs for any CMTS GigE port in question. If no LED indications
are present, check the state of the SMM and the device to which the port is connected
(router, Ethernet switch/hub, or other device). Check the physical connectivity and for
possible damage to the cable, connectors, and SFP. Check the CMTS system
configuration to ensure that the Ethernet port is not in the shutdown state. From a
console device, ping the GigE port IP address for an ICMP response.
show interface gige, show interface xgige, show this (from the interface gige
configuration mode), ping <ip_address>
Recommended solution:
Use the show module <number> command to verify current state of the module.
Refer to the Casa Systems – C10G CMTS Hardware Installation Guide for
information on the module LED states.
If the reason for a non-interactive reboot is unknown, check the log file for any
additional messages and for any unusual activity on that line card that might isolate
the problem. Contact Casa Technical Support for additional line card diagnostics. A
hardware replacement from Casa may be necessary.
Recommended solution:
No further action is necessary with the logging of these messages. These are normal
informational messages.
Fan tray <number> back fan low RPM detected (2200 RPM). Check fan intake
and exhaust for blockage. Replace fan tray if defective
Fan tray <number> front fan low RPM detected (0 RPM). Check fan intake
and exhaust for blockage. Replace fan tray if defective
The specified fan module is reporting below normal or no operating RPMs. This
message is usually followed by messages reporting high system temperatures (using a
exceeded temperature threshold) and possible SNMP trap message. Immediate visual
inspection and investigation are necessary.
Recommended solution:
Check the system uptime, temperature and fan condition from the Casa CLI. Contact
Casa Technical Support for a replacement fan module if a full failure is determined.
show envm fan {left |middle |right}, show system, show temperature qam, show
system monitor threshold fan, system monitor fan enable
____________________________________________________________________
Recommended solution:
Inspect the chassis for a possible missing fan tray. If the reported fan is present and
non-operational, check the fan tray to ensure that is properly seated in its module slot.
Contact Casa Technical Support for a replacement if necessary. Continue to monitor
system temperatures for any over-temperature conditions that could possibly lead to
other failures.
show envm fan {left |middle |right}, show system, show temperature qam, show
system monitor threshold fan, system monitor fan enable
____________________________________________________________________
Fan tray <number> back fan speed is back to normal (2500 RPM) and
functional again.
The specified fan tray is back to normal operation after a replacement fan tray was
installed in the chassis.
Recommended solution:
show envm fan {left |middle |right}, show system, show temperature qam, show
system monitor threshold fan
QAM switchover trap notification (HA auto revert, module <number> gave
back, module <number> takes over)
UPS switchover trap notification (HA auto revert, module <number> gave
back, module <number> takes over)
Auto-revert messages are only generated if the ha redundancy revert configuration
option is set to enabled. After QAM or UPS failover to the redundant standby module,
the CMTS initiates auto reversion back to the original QAM or UPS line card (after it
has rebooted to the standby state) after a specified number of minutes. By default, the
ha redundancy revert settting (when enabled) in the configuration software uses a
default setting of 30 minutes.
Before enabling the auto-revert functionality, decide if you need to investigate the
original cause of the switchover by leaving the original QAM or UPS line card in the
failed state.
Recommended solution:
Use the show system command to verify that the QAM or UPS module has reverted
from the active standby in system slot 5 or 8 back to the original module. Verify that
slots 5 and 8 have resumed standby status.
Recommended solution:
Verify user login and credentials with the external TACACS or RADIUS AAA server
administrator. Verify IP connectivity to the AAA server destination IP address. Check
the aaa authentication configuration settings at the CMTS to ensure that you are
using login authentication with a RADIUS or TACACS server.
Topic Page
Topic Page
Using the show cable modem commands has no effect on the system configuration
and will not impact system performance.
The show cable modem command operates at all levels of the CLI.
verbose Optional. Specifies that all statistics associated with a given modem are
displayed.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
downstream <x/y/x> Specifies that only modems receiving traffic on the same downstream channel
are displayed. <x/y/x> indicates the CMTS physical QAM downstream interface
and channel in the format slot/port/channel.
[usage] Optional. Specifies the maximum cable modem bandwidth usage on this
channel. The display is sorted by modem IP address.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
downstream summary Displays summary statistics for cable modems that are receiving transmissions
from the CMTS.
[total] Optional. Instructs the CMTS to count modem statistics and to display total
counts at the end of the show cable modem output.
summary Displays available summary statistics for all modems sorted by upstream
channel.
docsis-mac Specifies that all available statistics associated with a single MAC domain are
<domain-id> displayed. Enter the MAC domain ID in the range from 1 to 32, or 1 to 64
depending on the specific CMTS you are managing.
service group <string> Specifies that all available statistics belonging to a MAC domain service group
are displayed. Enter the name of the service group as a text string.
Command examples
CASA-C10G# show cable modem
MAC Address IP Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf Status Sid (dB) Offset CPEs Enb
001d.cf1e.4842 10.161.1.2 3/0.1/0* 0/0/1* online(pt) 2380 0.0 3097 0 yes
0022.68f2.e0e2 10.161.1.6 3/0.0/0 0/0/1* online(pt) 2379 0.0 3144 0 yes
0022.68f2.e0e3 10.161.1.4 3/0.0/0 0/0/1* online(pt) 2386 -0.2 3141 0 yes
0022.68f2.e178 10.161.1.3 3/0.0/0 0/0/1* online(pt) 2372 0.2 3141 0 yes
0022.68f2.e401 10.161.1.5 3/0.1/0* 0/0/3* online(pt) 2390 0.0 3145 0 yes
online cm 5 ; offline cm 0 ; ranging cm 0
2/0/3 0 0 0 0 0
2/1/0 0 0 0 0 0
2/1/1 0 0 0 0 0
2/1/2 0 0 0 0 0
2/1/3 0 0 0 0 0
2/2/0 0 0 0 0 0
2/2/1 0 0 0 0 0
2/2/2 0 0 0 0 0
2/2/3 0 0 0 0 0
2/3/0 0 0 0 0 0
2/3/1 0 0 0 0 0
2/3/2 0 0 0 0 0
2/3/3 0 0 0 0 0
Total: 5 5 5 15 0
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-2 in this command section.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID to cable modem.
RxPwr Indicates the power in decibels (dB) over which a cable modem is receiving
downstream traffic from the CMTS.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
CPEs Indicates the number customer premises equipment (CPE) devices that are
behind the listed cable modem. CPE devices include phones, computers, and
other networking devices.
BPE Enb Indicates whether Baseline Privacy Interface (BPI) or BPI Plus (BPI+) encryption
is enabled for the cable modem. This field displays Yes or No.
Field Description
online cm Indicates the number of cable modems that are currently in the online state with
this CMTS.
offline cm Indicates the number of cable modems that are currently in the offline state that
are registered with this CMTS.
ranging cm Indicates the number of modems that are currently in the initial ranging state with
the CMTS. A modem in the ranging state is sending a ranging request to make
its presence known to the CMTS for registration before the CMTS returns a
ranging response to that modem. Frequency and timing adjustments between
the modem and the CMTS take place during ranging.
CM-ID Indicates the unique cable modem identifier for registered CM at the CMTS.
MAC Domain Indicates the docsis-mac interface over which a cable modem is registered with
the CMTS. The CMTS supports up to 64 MAC domains. Every modem can
register with only one single mac-domain defined by the set of downstream and
upstream channels to which the modem has access.
Upstream Channel Set Indicates the CMTS upstream channel set to which a cable modem has access.
The upstream channel set is generated by the MAC domain service group
configuration to which the modem belongs.
Downstream Channel Indicates the CMTS downstream channel set to which a cable mode has access.
Set The downstream channel set is generated by the MAC domain service group
configuration to which the modem belongs.
Unusable channel list Indicates those channels over which a DOCSIS 3.0 cable modem cannot
receive or transmit. Check the cable plant and CMTS service group
configuration to help troubleshoot why the listed channels are not usable.
Initial Timing Offset Indicates the first timing offset in the ranging response message from the CMTS
to the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
Received power Indicates the power in decibels (dB) over which a cable modem is receiving
downstream traffic from the CMTS.
MAC Version Indicates the DOCSIS version to which a cable modem conforms. The values
are 1.0, 1.1, 2.0 or 3.0. Note the MAC version is learned by the CMTS when it
receives REG-REQ from the cable modem using encoded TLV type 5.2.
QoS Provisioned Mode Indicates the cable modem QoS provisioning mode version, either 1.1 or 1.0.
Enable DOCSIS 2.0 Indicates whether the cable modem supports DOCSIS 2.0 Mode, either Y for
Mode yes and N for no. DOCSIS 2.0 Mode support information is learned by the CMTS
when it receives REG-REQ from the cable modem using encoded TLV type 39.
Field Description
Initial Ranging Message Indicates the initial ranging message, either B-INIT-RNG-REQ for DOCSIS 3.0
modems or INIT-RNG-REQ for pre-DOCSIS 3.0 modems. This value is learned
when the CMTS receives an initial ranging message from cable modem.
Registration Request Indicates the registration request message, normally REG-REQ-MP for DOCSIS
Message 3.0 modems or REG-REQ for pre-DOCSIS 3.0 modems. This value is learned
when the CMTS receives the registration request message from the cable
modem.
Phy Operating Mode Indicates the physical operating mode of the modem, either tdma or atdma
based on the modulation profile in use by the CMTS upstream interfaces.
Capabilities Indicates if the modem supports fragmentation, concatenation, payload header
suppression and privacy (BPI+ or BPI). The capacity information is learned by
the CMTS when it receives s REG-REQ message from the cable modem using
encoded TLV type 5.
Optional Filtering Indicates if the modem supports filtering of 802.1P and 802.1Q protocol traffic,
Support either 802.1P=Y or 802.1P= N for 802.P filtering, and 802.1Q=Y or 802.1Q=N
for 802.1Q filtering. Optional Filtering Support is learned by the CMTS when it
receives the REG-REQ message from the cable modem using encoded TLV
type 5.9.
Number of CPE IPs Indicates the total number of assigned CPE IP addresses on this cable modem
in the range 0 (default) to the CFG Max-CPE and CFG Max-IPV6-CPE. A
number of 0 indicates that no IP addresses are assigned to any CPEs
associated with this cable modem.
CFG Max-CPE Indicates the maximum number of CPE IPv4 addresses supported by the cable
modem. The CFG Max-CPE information is learned by the CMTS when it
receives the REG-REQ message from the cable modem using encoded TLV
type 18. An unexpected number indicates that the cable modem configuration
file is not properly set. Modifying the CM configuration file on the provisioning
server may fix this issue.
CFG Max-IPV6-CPE Indicates the maximum number of CPE IPv6 addresses supported by the cable
modem.
Errors Indicates the total number of cyclic redundancy check (CRC) errors and error
checksum (HCS) errors reported for this cable modem. CRC errors are caused
by noise in the transmission path while HCS Errors indicate data corruption.
Stn Mtn Failures Indicates the total number of failed retries when a cable modem is sending a
ranging-request message for station maintenance at the CMTS. A value of 0
indicates no failed retries during the cable modem transmission; otherwise it
may indicate modem-related issues or a noisy cable plant.
Field Description
Total US Flows Indicates the total number of service flows for a cable modem in the range 1 to
16. The upstream service flow information is learned by the CMTS in the
REG-REQ message from the cable modem using encoded TLV type 24.
Total DS Flows Indicates the total number of service flows for a cable modem in the range 1 to
16. The downstream service flow information is learned by the CMTS in the
REG-REQ message from the cable modem using encoded TLV type 25.
Total US Data Indicates the total number of upstream IPv4 packets sent by the cable modem to
the CMTS. The value is in units of packets and bytes. MAC management
messages for the cable modem are not included in the calculation. A value of 0
indicates that no subscriber data transferred over the cable modem.
total US v6Data Indicates the total number of upstream IPv6 packets sent by the cable modem to
the CMTS. The value is in units of packets and bytes. MAC management
messages to the cable modem are not included in calculation. A value of 0
indicates that no subscriber data transferred over the cable modem.
Total US Throughput Indicates the current upstream traffic throughput from the cable modem to the
CMTS. The value is in units of kilobits per second (kbits/sec) and packets per
second (packets/sec). MAC management messages to the cable modem are not
included in calculation. A value of 0 indicates that no subscriber data transferred
over the cable modem.
Total DS Data Indicates the total number of downstream IPv4 packets sent by the CMTS and
received by the cable modem. The value is in units of packets and bytes. MAC
management messages to the cable modem are not included in calculation. A
value of 0 indicates that no subscriber data transferred over the cable modem.
Total DS v6Data Indicates the total number of downstream IPv6 packets sent by the CMTS and
received by the cable modem. The value is in units of packets and bytes. MAC
management messages to the cable modem are not included in calculation. A
value of 0 indicates that no subscriber data transferred over the cable modem.
Total DS Throughput Indicates the total downstream traffic throughput from the CMTS to the cable
modem. The value is in units of kilobits per second (kbits/sec) and packets per
second (packets/sec). MAC management messages to the cable modem are not
included in calculation. A value of 0 indicates that no subscriber data transferred
over the cable modem.
Upstream Dropped Indicates the total number of upstream dropped packets from the cable modem
Packets to the CMTS. MAC management messages to the cable modem are not
included in the calculation. A value of 0 indicates that no dropped subscriber
data transferred over the cable modem.
Field Description
Active Classifiers Indicates the number of active classifiers for the cable modem in the range from
0 to 128. The active classifier is learned by the CMTS when it receives the
REG-REQ message from the cable modem with encoded TLV types 22 and 23.
An unexpected number of active classifiers indicate that the cable modem
configuration file is not properly set. Modifying the modem configuration file on
the provisioning server may fix this issue.
DSA/DSX messages Indicates if the CMTS permits dynamic service messages such as voice services
over this cable modem. A setting of “permit all” permits DSA/DSX messages for
the cable modem. Otherwise, the CMTS does not permit dynamic services.
DOCSIS 1.0 cable modems do not support dynamic service messages.
Total Time Online Indicates the total time that a cable modem that stays in the online state printed
in day/hour/minute/second format. The online time calculation starts as soon as
the cable modem state changes to online.
Configuration file name Indicates the string name of the modem configuration file in use by the cable
modem that was originally downloaded over TFTP. The file name is learned by
the CMTS using polling messages to the cable modem. If the file name is not
present, the cable modem configuration file is not properly set. Modifying the
modem configuration file on the provisioning server may fix this issue.
sysDescr Indicates the text description information reported by the cable modem to the
CMTS, including hardware and software information set by the modem
manufacturer. The information is learned by the CMTS using polling messages
to the cable modem. If the information is not present, the cable modem
configuration file is not properly set. Modifying the modem configuration file on
the provisioning server may fix this issue.
IP address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
Usage (Kbit/sec) Indicates the channel utilization of the downstream channel associated with the
cable modems listed by IP address. The value is in units of Kbit/sec.
Downstream Interface Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
Upstream Interface Indicates the CMTS physical upstream interface in the format slot/port.channel.
Total Modems Indicates the number of modems that have ranged on the CMTS. The total
number of cable modems, even after being removed from the CMTS, will remain
in the offline state. Use the clear cable modem offline command to reset
legacy modem counts at the CMTS.
Active Modems Indicates the number of currently active modems that are communicating with
the CMTS. The active modems counter includes the registered modems as well
as modems maintaining init status.
Field Description
Registered Modems Indicates the number of modems that have completed registration with the
CMTS. Registered modems are in the online state or online sub-states.
Secondary Modems Indicates the number of DOCSIS 3.0 modems utilizing a secondary channel in
addition to a primary channel. If a DOCSIS 3.0 modem is using this channel as
its primary channel, then it will be counted as a registered modem instead of a
secondary modem.
Offline Modems Indicates the number of cable modems that are currently in the offline state at
this CMTS.
Channel Description Indicates the description information about the specific downstream channel.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
State Description
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
State Description
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem command to frequently to check the overall status of all
modems, monitor statistics and counters, as well as troubleshoot modem-related
connection and stability issues with the CMTS. Additionally, logged events, SNMP
trap notifications, and cable modem flap list will also provide information about cable
modem performance that will assist in troubleshooting.
Use the command options for troubleshooting downstream, upstream, and docsis-mac
channel-specific issues for registered cable modems and for isolating configuration or
cable plant problems.
The show cable modem authorization command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem authorization
0015.f2fe.8d6a test1
cable modem authorization ffff.ffff.ffff test1
Field Description
<mac-address> Indicates the known MAC address of the modem from which statistics are
displayed.
<string> Indicates the name of the Source Address Verification (SAV) config list.
Usage recommendations
Use the show cable modem authorization command to display the list of authorized
cable modems for the purposed of verifying the configuration of the SAV feature at
the CMTS. The cable modem authorization command allows you to make changes
to the list of authorized cable modems; use the cable sec sav-cfg-list commands to
complete the SAV configuration.
DOCSIS 3.0 cable modems are reported utilizing a downstream set and an upstream
channel set that includes multiple channels for receiving CMTS downstream network
traffic from source networks as well as returning upstream service flows to the CMTS
for routing and forwarding to network destinations.
The show cable modem bonding command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem bonding
MAC Address MAC US DS US DS US CHAN and DS CHAN
id Intf Intf SET SET EXCLUDED EXCLUDED
0024.d11e.4b1c 4 10/8.0/0 13/7/5 256 256
0024.d11e.4b24 4 10/8.1/0 13/7/6 256 256
0024.d11e.4b3a 4 10/8.2/0 13/7/6 256 256
0024.d11e.4b40 4 10/8.2/0 13/7/1 256 256
0024.d11e.4b58 4 10/8.3/0 13/7/5 256 256
0024.d11e.4b68 4 10/8.2/0 13/7/3 257 256 10/8.0/0
0024.d11e.4b76 4 10/8.2/0 13/7/2 256 256
Field Description
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
MAC id Indicates the name of the Source Address Verification (SAV) config list.
Field Description
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
US SET Indicates the CMTS upstream channel set in which one or more upstream
channels are utilized by the cable modems. The actual number of upstream
channels in the set is generated depending on the configuration of MAC domain
service groups and the actual channels in use. Use the show upstream
channel set command to check the channels included in this channel set.
DS SET Indicates the CMTS downstream channel set in which one or more downstream
channels are utilized by the cable modems. The actual number of upstream
channels in the set is generated depending on the configuration of MAC domain
service groups and the actual channels in use. Use the show downstream
channel set to check the channels included in this set.
US CHAN EXCLUDED Indicates one or more downstream or upstream channels at the CMTS that are
not utilized by the cable modems. Possible reasons for excluded channels
DS CHAN EXCLUDED include unreachable channels by the cable modem, noisy channels, and
problems at the cable plant.
Usage recommendations
Use the show cable modem bonding command to check the bonding status of all
DOCSIS 3.0 modems capable of bonding multiple downstream or upstream channels,
and to monitor and verify any excluded channels. Check cable plant for channel
exclusions due to channel unavailability, plant noise, or any other reason.
The show cable modem calls command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem calls
MAC Address US DS Ugs Call Start-Time Duration
Intf Intf Sid Status (hh:mm:ss)
0013.716d.72a6 13/0.3/0 0/0/2 1057 A 2011-12-02 04:52:09 0:00:02
0013.7180.0366 13/0.2/0 0/0/3 1056 A 2011-12-02 04:52:09 0:00:02
Total Calls: 2
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
summary Displays available summary statistics for all modems sorted by upstream
channel.
downstream summary Displays summary statistics for cable modems that are receiving transmissions
from the CMTS.
Field Description
Usage recommendations
Use the show cable modem calls command to check the overall status of voice
services that are running on cable modems, monitor statistics and counters, as well as
to troubleshoot modem-related connection and stability issues with the CMTS.
Additionally, show cable voice summary command will also provide information
about cable modem voice services that may be helpful when troubleshooting.
The show cable modem cm-status log command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem cm-status log
MAC Address Status_Event Msg Content Time
0012.3456.789d MDD_TIMEOUT DS: 6 2011-11-18
11:47:48
0012.3456.789c MDD_TIMEOUT DS: 6 2011-11-18
11:47:48
0012.3456.789b MDD_TIMEOUT DS: 6 2011-11-18
11:47:48
Field Description
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
Status_Event Indicates the cm-status events reported by a cable modem. These messages
comply with the MAC and Upper Layer Protocols Interface Specification. Refer
to Status event states table in this command section for more information.
Msg Content Indicates the content of cm-status events associated with specific channels.
Time Indicates the time of when a cm-status message was logged at the CMTS.
State Description
MDD_TIMEOUT Indicates a secondary channel MDD timeout triggered by a lost MDD timer
expiration of a secondary channel. The secondary channel was advertised as
active in the primary channel MDD.
QAM_FEC_FAIL Indicates a QAM/FEC lock failure triggered by loss of QAM or FEC lock on one
of the downstream channels advertised as active in the primary channel MDD.
SEQ_OUT_OF RNG Indicates sequence out-of-range triggered by receipt of a packet with an
out-of-range sequence number for a particular DSID.
MDD_RECOVERY Indicates a secondary channel MDD recovery triggered by receipt of an MDD on
a secondary channel advertised as active in the most recent primary channel
MDD.
QAM_FEC_RECOVERY Indicates a QAM/FEC lock recovery triggered by a successful QAM/FEC lock on
a channel advertised as active in the most recent primary channel MDD.
T4_TO Indicates a T4 timeout triggered by expiration of the T4 timeout on the cable
modem.
T3_RETRY_EXCEED Indicates that the number of T3 retries has exceeded.
SUCC_TC_RETRY Indicates successful ranging after T3 retries have exceeded.
CM_OP_BAT_BKUP Indicates that the cable modem is operating on battery backup after a loss of A/
C power for more than 5 seconds.
CM_OP_AC_POWER Indicates that the cable modem has returned to A/C power after detecting the
presence of A/C power for more than 5 seconds after terminating battery
backup.
UNKNOWN Reserved for future use.
Usage recommendations
Use the show cable modem cm-status log command to check the cm-status event
reported by all modems, and to troubleshoot CM-related connection and stability
issues with the CMTS. Note that cm-status event report should be turned on at the
docsis-mac interface to trigger the cm-status event report. Use cm-status event
report command to turn on cm-status event reporting at the CMTS.
The show cable modem counters command operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
Command examples
Field Description
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Packets Indicates the number of packets transmitted upstream from the cable modem to
the CMTS.
US Bytes Indicates the total number of packets (in bytes) transmitted upstream from cable
modem to the CMTS.
DS Packets Indicates the total number of packets transmitted downstream from the CMTS to
the cable modem
DS Bytes Indicates the total number of packets (in bytes) transmitted downstream from the
CMTS to the cable modem.
Usage recommendations
Use the show cable modem counters command to check packet statistics for data
traffic over all registered modems, monitor statistics and counters, and troubleshoot
modem-related connection and stability issues with the CMTS.
Use clear cable modem counters command to clear statistics and to reset the default
counter to 0.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the CMTS upstream logical channel from which statistics will be
displayed. X - slot number, Y - port number, C - physical channel number, Z -
upstream logical channel number.
Command examples
CASA-C10G# show cable modem cpe
CPE IP Address Method CPE MAC Address CM IP Address CM MAC Address
10.156.1.145 static 0023.ac48.00dd 10.156.1.248 0015.f2fe.98c5
Field Description
CPE IP Address Indicates the IPv4 or IPv6 address of the CPE from which statistics are
gathered.
Method Indicates the approach by which a CPE acquires its IP address, either
dynamically by DHCP (from a DHCP server), or statically where the IP address
is configured manually by subcribers.
CPE MAC Address Indicates the MAC address of the CPE from which statistics are gathered.
CM IP Address Indicates the IPv4 or IPv6 address of the CM over which one or more CPEs are
connected.
CM MAC Address Indicates the MAC address of the CM over which one or more CPEs are
connected.
Usage recommendations
Use the show cable modem cpe command to check the subscriber CPE devices with
IPv4 or IPv6 addresses behind cable modems that have registered with the CMTS.
The show cable modem deny command operates at all levels of the CLI.
Command examples
CASA-C10G#S# show cable modem deny
cable modem deny 0015.f2fe.cee6
Field Description
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
Usage recommendations
Use the show cable modem deny command to check the list of denied cable modems.
Use the cable modem deny command to remove modem from or add to modems to
the denied list.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
summary Displays available summary statistics for all modems sorted by upstream
channel.
downstream summary Displays summary statistics for cable modems that are receiving transmissions
from the CMTS.
Command examples
3/7.1 0 0 0 0 0 0 0
5/0 0 0 0 0 0 0 0
5/1 0 0 0 0 0 0 0
5/2 0 0 0 0 0 0 0
5/3 0 0 0 0 0 0 0
5/4 0 0 0 0 0 0 0
5/5 0 0 0 0 0 0 0
5/6 0 0 0 0 0 0 0
5/7 0 0 0 0 0 0 0
Total: 5 0 0 5 0 0 0
2/2/1 0 0 0 0 0 0 0
2/2/2 0 0 0 0 0 0 0
2/2/3 0 0 0 0 0 0 0
2/3/0 0 0 0 0 0 0 0
2/3/1 0 0 0 0 0 0 0
2/3/2 0 0 0 0 0 0 0
2/3/3 0 0 0 0 0 0 0
Total: 5 0 0 5 0 0 0
Field Description
Upstream Interface Indicates the CMTS physical upstream interface in the format slot/port.channel.
Downstream Interface Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
Online Indicates the number of online devices.
Unrep Indicates the unreported devices about the device type.
CM Indicates the type of reported device as a cable modem.
eCM Indicates the type of reported device as an embedded CM or eCM.
eMTA Indicates the type of reported device as an embedded MTA or eMTA.
eSTB Indicates the type of reported device as an embedded STB or eSTB.
ePS Indicates the type of reported device as an embedded PS or ePS.
Total Indicates the total number of devices sorted by device type.
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-3 for a list of MAC states.
Field Description
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
Reg Ver Indicates the DOCSIS version of the cable modem registered with the CMTS.
Device Class Refer to Table 2-17 for the device class states.
Reg Priv Indicates whether the CM registered with CMTS has completed the BPI process.
State Description
Note: The device type is learned by the CMTS when it sees DHCP discovery
messages from cable modems with decoded TLV 43.
Usage recommendations
Use the show cable modem docsis-device-class command to check cable modem
device information. Use show cable modem docsis-device-class summary command
to collect cable modem statistics filtered by DOCSIS device class.
The show cable modem dropped-packets command operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
Command examples
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
US-Dropped Indicates the total number of packets that were dropped during upstream
transmissions to the CMTS. MAC management messages for the cable modem
are not included in the calculation. A value of 0 indicates no dropped packets.
DS-Dropped Indicates the total number of packets that were dropped during downstream
transmissions from the CMTS to the cable modem. MAC management
messages for the cable modem are not included in the calculation. A value of 0
indicates no dropped packets.
Usage recommendations
Use the show cable modem dropped-packets command to check the dropped-packet
counters for all modems or for the specified modem. Execute the command on a
frequent basis if the monitored number of dropped packets increases for an unknown
reason. Further troubleshooting may be required to correct modem-related connection
and stability issues.
The show cable modem errors command operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
Command examples
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
CRC Indicates the number Cyclic Redundancy Check (CRC) errors over this service
flow. CRC errors are usually caused by noise in the transmission channels.
HCS Indicates the number of Header Check Sequence (HCS) errors over this service
flow. The HCS is a 16-bit value in the IP packet header. HSC errors indicate
header data corruption.
Usage recommendations
Use the show cable modem errors command to check the CRC and HSC error
counters for all modems or specified modems. Execute the command on a frequent
basis if the monitored number of error increases for an unknown reason. Further
troubleshooting may be required to correct modem-related connection and stability
issues.
The show cable modem init command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem init
MAC Address IP Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf Status Sid (dB) Offset CPEs Enb
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-23 in this command section.
Field Description
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
RxPwr Indicates the power in decibels (dB) from the cable modem to the CMTS.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
CPEs Indicates the number customer premises equipment (CPE) devices that are
behind the listed cable modem. CPE devices include phones, computers, and
other internetworking devices.
BPI Enb Indicates whether Baseline Privacy Interface (BPI) or BPI Plus (BPI+) encryption
is enabled for the cable modem. This field displays Yes or No.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
State Description
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
Usage recommendations
Use show cable modem init command frequently to check and troubleshoot modems
that cannot reach online status due to getting stuck in one of the init states. Use the
debug cable command to decode communication transactions between CM and the
CMTS to determine the reason for any messaging failures and resulting stuck
conditions.
The show cable modem ip-address command operates at all levels of the CLI.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
Command examples
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
virtual channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-26 in this command section.
IPv4 Address Indicates the IPv4 address of the modem from which statistics are gathered.
IPv6 Address Indicates the IPv6 address of the modem from which statistics are gathered.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
State Description
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
State Description
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem ip-address command to check the IP addresses assigned
to modems and to avoid and any possible addressing conflicts when addresses have
been assigned statically.
The show cable modem mac command operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
summary Displays available summary statistics for all modems sorted by upstream
channel.
downstream summary Displays summary statistics for cable modems that are receiving transmissions
from the CMTS.
Command examples
CASA-C3000# show cable modem mac
MAC Address MAC Prim Ver QoS Frag Concat PHS Priv DS US
State Sid Prov Saids Sids
001d.cf1e.4842 online(pt) 3545 DOC3.0 DOC1.1 YES YES YES BPI+ 1 2
0022.68f2.e0e2 online(pt) 3553 DOC3.0 DOC1.1 YES YES YES BPI+ 1 4
0022.68f2.e0e3 online(pt) 3543 DOC3.0 DOC1.1 YES YES YES BPI+ 1 4
0022.68f2.e178 init(r) 3555 DOC3.0 DOC1.1 YES YES YES BPI 1 2
0022.68f2.e401 online(pt) 3544 DOC3.0 DOC1.1 YES YES YES BPI+ 1 4
0030.3300.42d6 offline 546 DOC1.0 - NO NO NO BPI - -
3/5.0 0 0 0 0 0 0 0 0 0
3/5.1 0 0 0 0 0 0 0 0 0
3/6.0 0 0 0 0 0 0 0 0 0
3/6.1 0 0 0 0 0 0 0 0 0
3/7.0 0 0 0 0 0 0 0 0 0
3/7.1 0 0 0 0 0 0 0 0 0
5/0 0 0 0 0 0 0 0 0 0
5/1 0 0 0 0 0 0 0 0 0
5/2 0 0 0 0 0 0 0 0 0
5/3 0 0 0 0 0 0 0 0 0
5/4 0 0 0 0 0 0 0 0 0
5/5 0 0 0 0 0 0 0 0 0
5/6 0 0 0 0 0 0 0 0 0
5/7 0 0 0 0 0 0 0 0 0
Total: 5 5 0 0 0 5 0 5 0
2/1/0 0 0 0 0 0 0 0 0 0
2/1/1 0 0 0 0 0 0 0 0 0
2/1/2 0 0 0 0 0 0 0 0 0
2/1/3 0 0 0 0 0 0 0 0 0
2/2/0 0 0 0 0 0 0 0 0 0
2/2/1 0 0 0 0 0 0 0 0 0
2/2/2 0 0 0 0 0 0 0 0 0
2/2/3 0 0 0 0 0 0 0 0 0
2/3/0 0 0 0 0 0 0 0 0 0
2/3/1 0 0 0 0 0 0 0 0 0
2/3/2 0 0 0 0 0 0 0 0 0
2/3/3 0 0 0 0 0 0 0 0 0
Total: 5 5 0 0 0 5 0 5 0
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
MAC status Refer to Table 2-29 in this command section.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
Ver Indicates the DOCSIS version to which the cable modem conforms. The values
are 1.0, 1.1, 2.0 or 3.0. The MAC version is learned by the CMTS when it
receives the REG-REQ message from the cable modem using encoded TLV
type 5.2.
QoS Prov Indicate the QoS provisioning mode, either 1.1 or 1.0.
Frag Indicates if the modem supports packet fragmentation. Fragmentation support is
reported to the CMTS in the REG-REQ message from the cable modem. The
field displays Yes or No.
Concat Indicates if the modem supports concatenation. Concatenation support is
reported to the CMTS in REG-REQ message from the cable modem. The field
displays Yes or No.
Field Description
PHS Indicates if the modem supports Payload Header Suppression (PHs). PHS
support is reported to the CMTS in REG-REQ message from the cable modem.
It reports Yes or No.
Priv Indicates if the modem supports privacy. Privacy support is reported to the
CMTS in the REG-REQ message from the cable modem. It reports BPI, BPI+, or
null.
DS Saids Indicates the number of downstream SAIDs that the CM can support.
Downstream SAID support is reported to the CMTS in the REG-REQ message
from the cable modem.
US Sids Indicates the number of upstream service flow identifiers that the cable modem
supports over any service flow scheduling type. The number is reported to the
CMTS in the REG-REQ message from the cable modem.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
State Description
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
State Description
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
State Description
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem mac command to display the DOCSIS version support
and other capacity information reported by cable modems to the CMTS at registration
time.
The show cable modem maintenance command operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
Command examples
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
SM Count Indicates the number of station maintenance reported for this modem
Fail Count Indicates the number of station maintenance time-outs reported for this modem.
Active-Time Indicates the last time when the modem completed registration with CMTS.
Usage recommendations
Use the show cable modem maintenance command to check the modems that failed
ranging attempts with the CMTS and to troubleshoot modem-related connection and
stability issues. Use the debug cable ranging command to decode ranging messages
between the cable modem and the CMTS.
The show cable modem non-bonding command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem non-bonding
MAC Address IP Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf Status Sid (dB) Offset CPEs Enb
0022.68f2.e0e3 10.161.3.246 3/0.0/0 0/0/0* online(pt) 3282 1.0 2447 0 yes
0026.5e77.4455 10.161.3.251 3/0.1/0 0/0/1* online(pt) 3297 0.7 2419 0 yes
c446.199d.fef6 10.161.3.240 3/0.1/0 0/0/1* online(pt) 3295 0.0 2393 0 yes
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-33 in this command section.
RxPwr Indicates the power in decibels (dB) from the cable modem to the CMTS.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
CPEs Indicates the number customer premises equipment (CPE) devices that are
behind the listed cable modem. CPE devices include phones, computers, and
other internetworking devices.
BPE Enb Indicates whether Baseline Privacy Interface (BPI) or BPI Plus (BPI+) encryption
is enabled for the cable modem. This field displays Yes or No.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
State Description
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
State Description
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem non-bonding command to check the modems that have
failed to bond multiple downstream and upstream channels. Possible reasons can be
configuration-related issues or problems at the cable plant. Use the show cable
modem bonding command to check the excluded channel(s) reported for DOCSIS
3.0 modems.
The show cable modem offline command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem offline
MAC Address US DS Prim Previous Offline Rx RX SM
Intf Intf Sid State Time Power SNR Exhaust Count
0022.cef6.7c8e 3/0.0/0 0/0/3 3316 init(r2) 2012-01-06,03:59:12 -8.0 42.1 15
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-35 in this command section.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
Previous State Indicates the previous state reported for the CM.
Offline Time Indicates the last time when the reported CM went offline.
RxPwr Indicates the power in decibels (dB) from the cable modem to the CMTS at the
time the cable modem went offline.
Rx SRN Indicates the signal-to-noise ratio (SNR) for the reported cable modem when the
cable modem went offline.
SM Exhaust Indicates the station maintenance opportunities that have been missed by the
reported cable modem.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
State Description
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
State Description
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem offline command on a frequent basis to check and
monitor the modems that have been reported offline and to verify their previous state.
The show cable modem online command operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem online
MAC Address IP Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf Status Sid (dB) Offset CPEs Enb
0015.f2fe.baac 10.168.1.250 9/15.0/0 1/7/1 online(pt) 3 0.0 2435 0 yes
0024.d11e.4b1c 10.168.1.232 10/8.1/0* 13/7/2* online(pt) 3 0.0 2397 0 yes
0024.d11e.4b24 10.168.1.233 10/8.1/0* 13/7/0* online(pt) 6 0.0 2395 0 yes
MAC Address Indicates the known MAC address of the modem from which statistics are
gathered.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-35 in this command section.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
RxPwr Indicates the power in decibels (dB) from the cable modem to the CMTS at the
time the cable modem went offline.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
CPEs Indicates the number customer premises equipment (CPE) devices that are
behind the listed cable modem. CPE devices include phones, computers, and
other internetworking devices.
BPI Enb Indicates whether Baseline Privacy Interface (BPI) or BPI Plus (BPI+) encryption
is enabled for the cable modem. This field displays Yes or No.
State Description
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
State Description
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
Usage recommendations
Use the show cable modem online command to monitor the modems that stay in
online states.
The show cable modem phy operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z> Specifies the upstream channel over which one or more cable modems are
transmitting. <X/Y.C/Z> indicates the CMTS upstream logical channel in the
format slot/port.channel/logical channel.
Command examples
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel/
logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
UsPwrTX Indicates the upstream sending power in decibels (dB) of the cable modem
when transmitting to the CMTS.
RX Indicates the power in decibels (dB) over which a cable modem is receiving
downstream traffic from the CMTS.
US SNR (dB) Indicates the upstream signal-to-noise ratio (SNR) in units of dB. This value is
measured by the CMTS for the upstream channel or channels in use by the
modem. The SNR report in the show upstream-signal-quality is calculated
based on the upstream SNR value.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
MicroReflec (dbc) Indicates the downstream micro reflections in units of dBc as measured and
reported by the cable modem to the CMTS.
Micro reflections are echoes in the transmission path that result from impedance
mismatches between the physical plant components. Micro reflections cause
departures from ideal amplitude and phase characteristics for the transmission
that will impair the channel. Troubleshooting equipment in the cable plant is
recommended whenever micro reflections are high.
DSPwr (dB) Indicates the downstream receive power level in unit of dBmV as reported by the
cable modem to the CMTS.
DS SNR (dB) Indicates the downstream signal-to-noise ratio (SNR) in unit of dB as reported by
the cable modem to the CMTS.
Mode Indicates the atdma or tdma mode in which the cable modem is operating.
Usage recommendations
Use the show cable modem phy command to monitor and troubleshoot burst noise
issues caused by abnormal or abrupt changes of upstream sending power and SNR for
reported modems.
The show cable modem qos operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
verbose Optional. Specifies that all available service flow statistics associated with a
given modem are displayed.
Command examples
CRC errors : 0
Sfid :511
Current State : Active
Sid :N/A
Traffic Priority :0
Maximum Sustained rate : 0 kbps
Maximum Burst : 24480 bytes
Mimimum Reserved rate : 0 kbps
Minimum Packet Size : 0 bytes
Admitted QoS Timeout : 200 seconds
Active QoS Timeout : 0 seconds
Maximum Concatenated Burst : 0 bytes
Scheduling Type : Not yet defined
Request/Transmission policy : 0x0
IP ToS Overwrite[AND-mask, OR-mask] : 0xff, 0x0
Current Throughput : 0 kbps, 0 packets/sec
Packet received : 10001
Bytes received : 1733068 (bytes)
v6 Packets rcvd: 0
v6 Bytes rcvd : 0
Packet dropped : 0 (bytes)
CASA-C10G#
show cable modem qos field descriptions
MAC Addr Indicates the known MAC address of the modem from which statistics are
displayed.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
displayed.
Sfid Indicates the numerical service flow identifiers (SFID) associated with this cable
modem. The CMTS displays multiple SFIDs when providing statistics
associated with one or more CPEs connected over this cable modem.
Current State Indicates the state of the service flow, either Active or Inactive.
Sid Indicates the SFID-associated service identifier (SID). The CMTS assigns the
SID to a cable modem after successful ranging. A value of 0 indicates that the
CMTS has not yet assigned the SID to the modem. If the field indicates “N/A”,
then the SID is not applicable as it applies to a CPE device behind the modem.
Traffic Priority Indicates the traffic priority of this service flow in the range 0 to 7, where 0 is the
highest priority, and 7 is the lowest priority when there are multiple service flows.
The default priority is 0.
Maximum Sustained Indicates the maximum rate limit for upstream packets in bits per second that the
rate cable modem can request from the CMTS to allocate for an upstream service
flow.
Maximum Burst Indicates the maximum traffic burst rate in bytes to be processed over this
service flow in the range 1522 to 4294967295. The default is 1522 bytes for
DOCSIS 1.0; the maximum is 3044 bytes for DOCSIS 1.1. This value only has
meaning if the sustained rate is a non-zero value.
Minimum Reserved rate Indicates the minimum committed rate (in kbps) for this service flow to ensure
that adequate bandwidth is allocated over best effort service flows. The
minimum reserved rate for all service flows cannot exceed the total upstream
channel bandwidth.
Minimum Packet size Indicates the minimum packet size allowed over this service flow in bytes based
on the CMTS.
Admitted QoS Timeout Indicates the time in seconds to elapse at the CMTS before QoS admitted
parameters in registration and dynamic service massages are timed out on this
service flow due to inactivity. The CMTS enforces and holds the service flow
open for the QoS parameter sets during this time period. The default is 200
seconds. A value of 0 indicates no timeout where the service flow is held open
in the admitted state.
Active QoS Timeout Indicates the maximum duration in seconds to elapse at the CMTS before QoS
active parameters in registration and dynamic service massages are timed out
on this service flow due to inactivity. The CMTS will then change the active QoS
parameter sets to null. A value of 0 indicates an infinite, or no timeout.
Maximum Indicates the maximum concatenated burst length where DOCSIS packets are
Concatenated Burst combined into one larger frame. This statistic is reported in bytes in the range 0
to 65535. This value only has meaning if the sustained rate is a non-zero value.
Scheduling Type Indicates the QoS scheduling service assigned to this service flow for upstream
transmission requests. Defined scheduling type parameters include Best Effort,
Non-Real Time Polling Service, Real Time Polling Service, Unsolicited Grant
Service with Activity Detection, Unsolicited Grant Service, Undefined, and
Reserved. The default service is Best Effort and is enforced at the CMTS.
Request/Transmission Indicated the type length value (TLV) that the cable modem uses for upstream
policy transmission request opportunities and packet transmissions over this service
flow. The policy also indicates whether requests may be piggybacked with data
over this service flow, whether data is concatenated or fragmented, or if payload
headers are suppressed. Packets not fitting the unsolicited grant size (USG)
may be dropped under this policy. The default is 0x0.
IP ToS Overwrite Indicates the type length value that controls whether the CMTS overwrites IP
[AND-mask, OR-mask] packets with the IP ToS value “orig-ip-tos” with new-ip-tos equal to (( orig-ip-tos
AND tos-and-mask) OR tos-or-mask). The default tos-and-mask is 0xff; the
default tos-or-mask is 0x0.
Current Throughput Indicates the current traffic throughput over this service flow in kilobits per
second (kbps) and number of packets per second. Throughput is calculated
using many factors, such as the type of services being accessed, number of
simultaneous users, cable plant signal noise, and the size of the CMTS
deployment where this is a large number of modems.
Contention request Indicates the number of contention request opportunities on upstream channels
over this cable modem. A contention request is a grant for transmission
bandwidth over a service flow when there is competition for bandwidth requiring
prioritization.
Piggyback request Indicates the number or transmission requests with extended headers for
subsequent transmission bandwidth. Piggyback requests that are granted are
not subject to bandwidth contention.
Grants scheduled Indicates the number of cable modem transmission grants that are scheduled at
the CMTS for upstream transmission.
Grants not used Indicates the number of cable modem transmission grants that have been
dropped at the CMTS.
Token bucket (min Indicates the number of bytes that are reserved for rate limiting the service flow
reserved bytes) within its configured maximum transmission rate and maximum burst size.
Requests that exceed the maximum transmission rate are deferred. Requests
that conform to the maximum transmission rate are placed into the queue
determined by the priority of the service flow. The token bucket is a traffic
shaping algorithm that aids in improving throughput over service flows.
Packets received Indicates the total number of IPv4 packets received over this cable modem
service flow.
Bytes received Indicates the total number of IPv4 bytes received over this cable modem service
flow.
v6 Packets rcvd Indicates the total number of IPv6 packets received over this cable modem
service flow.
v6 Bytes rcvd Indicates the total number of IPv6 bytes received over this cable modem service
flow.
Packet dropped Indicates the total number of packets (in bytes) that have been dropped over this
cable modem service flow.
HCS errors Indicates the number of Header Check Sequence (HCS) errors over this service
flow. The HCS is a 16-bit value that is part of the IP packet header. Errors
indicate data corruption.
CRD errors Indicates the number Cyclic Redundancy Check (CRC) errors over this service
flow. CRC errors are usually caused by noise in the transmission channels.
Usage recommendations
Use the show cable modem qos command to check and troubleshoot service flow
throughput issues associated with one or more cable modems. In large networks or
during busy periods where cable modems are in contention for upstream bandwidth,
QoS statistics should be monitored for possible tuning. At the CMTS, use the cable
service-class configuration to make changes to the QOS parameter set.
The show cable modem remote-query operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
downstream <X/Y/Z> Optional. Specifies the CMTS physical QAM downstream interface in the format
slot/port/channel.
upstream <X/Y.Z Optional. Specifies the CMTS physical upstream interface in the format slot/
port.channel.
immediate Optional. Specifies real-time CMTS polling results for a specified cable modem
or all cable modems. If not specified, the command accesses records from the
previous CMTS polling results
community-string Optional. Specifies the result of the CMTS poll using the specified
community-string.
Command examples
CASA-C10G# show cable modem remote-query
MAC Address IP Address S/N US DS TX Time Micro(dB) Modem
Ratio Power Power Offset Reflection State
0024.d11e.4b1c 10.168.1.232 39.0 35.7 -3.0 31494 38 online
0024.d11e.4b24 10.168.1.233 40.4 34.4 -2.0 31493 39 online
0024.d11e.4b3a 10.168.1.228 39.4 34.4 -3.1 31494 46 online
0024.d11e.4b40 10.168.1.231 39.0 34.2 -2.4 31498 44 online
0024.d11e.4b58 10.168.1.236 40.1 33.7 -0.5 31493 36 online
0024.d11e.4b68 10.168.1.235 39.8 35.7 -1.7 31496 40 online
0024.d11e.4b76 10.168.1.229 38.0 33.7 -3.0 31497 43 online
0024.d11e.4b7a 10.168.1.227 39.0 32.9 -0.1 31493 36 online
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
SN Ratio Indicates the downstream signal-to-noise ratio (SNR) in units of dB as reported
by the cable modem to the CMTS.
US Power Indicates the sending power in decibels (dB) of the cable modem as reported by
the modem to the CMTS.
DS Power Indicates the receive power in decibels (dB) at the cable modem from the
CMTS.
MicroReflec (dbc) Indicates the downstream micro reflections in units of dBc as measured and
reported by the cable modem to the CMTS.
Micro reflections are echoes in the transmission path that result from impedance
mismatches between the physical plant components. Micro reflections cause
departures from ideal amplitude and phase characteristics for the transmission
that will impair the channel. Troubleshooting equipment in the cable plant is
recommended whenever micro reflections are high.
TX Time Offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
Modem State Refer to Table 2-44 in this command section.
State Description
online The CM has registered; modem is ready to pass data on the network.
State Description
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
Usage recommendations
Use the show cable modem remote-query command to check SNR and related
information for all registered modems and to monitor the statistics and counters when
troubleshooting performance issues.
The show cable modem rogue operates at all levels of the CLI.
Command examples
MAC Address Indicates the known MAC address of the modem from which statistics are
displayed.
Vendor Indicates the named manufacturer of the cable modem. See the show cable
modem vendor command for more information.
US Intf Indicates the CMTS physical upstream interface in the format slot/
port.channel/logical channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the
format slot/port/channel.
Spoof Count Indicates the spoof count information of the modem. This is the
number of shared-secret authentication failures at the CMTS for
this modem.
Dynamic Secret Indicates the shared-secret associated with the cable modems
that has failed shared-secret authentication.
Usage recommendations
Use the show cable modem rogue command to check the authentication failure
events and to troubleshoot modem-related security issues with the CMTS.
Note: Cable modems may bypass TFTP operations with a TFTP server where
modems are permitted to get online if the tftp-enforce parameter setting is not
enabled at the CMTS
The show cable modem tftp-bypass operates at all levels of the CLI.
Command examples
CASA-C10G# show cable modem tftp-bypass
MAC Address IP Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf Status Sid (dB) Offset CPEs Enb
0002.00a9.b902 0.0.0.0 12/0/0 2/0/0 online 6 0.0 0 0 no
Field Description
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
IP Address Indicates the IPv4 or IPv6 address of the modem from which statistics are
gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
Field Description
State Description
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
State Description
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
Usage recommendations
Use the show cable modem tftp-bypass command to detect bypass of TFTP for cable
modems that did not complete TFTP process before registration. Use the tftp-enforce
command to reject the registration of cable modems at the CMTS when they bypass
the TFTP process before registration.
The show cable modem vendor operates at all levels of the CLI.
<ip-address> Specifies the known IPv4 address of the modem from which statistics are
displayed. Enter the IP address using the standard IPv4 32-bit dotted format.
Example: 192.168.8.192
<ipv6-address> Specifies the known IPv6 address of the modem from which statistics are
displayed. Enter the IP address using standard IPv6 128-bit format. Example:
2001:1234::/64
<mac-address> Specifies the known MAC address of the modem from which statistics are
displayed. Enter the MAC address using standard hexadecimal format.
upstream <X/Y.C/Z Optional. Specifies the CMTS physical upstream interface in the format slot/
port.channel/logical channel.
all Optional. Displays all OUI information, including user-configured and system
default information.
config Optional. Displays user-configured OUI information.
default Optional. Displays the default OUI database.
summary Optional. Displays cable modem summary information.
Command examples
CASA-CMTS(config)#show cable modem 0005.caa3.e1b8 vendor
Vendor MAC Address US DS MAC Prim RxPwr Timing Num BPI
Intf Intf State Sid (db) Offset CPEs Enb
Moto 0005.caa3.e1b8 3/0.0/0 0/0/0 online(pt) 2 -0.2 2441 0 yes
Field Description
Vendor Indicates the modem vendor or manufacturer from which statistics are gathered.
The vendor name is based on the MAC address of the modem using the system
default or user-configured vendor name.
MAC Address Indicates the MAC address of the modem from which statistics are gathered.
US Intf Indicates the CMTS physical upstream interface in the format slot/port.channel.
DS Intf Indicates the CMTS physical QAM downstream interface in the format slot/port/
channel.
MAC status Refer to Table 2-51 in this command section.
Prim Sid Indicates the current service identifier (SID) that the CMTS assigns to a cable
modem after successful ranging. A value of 0 indicates that the CMTS has not
yet assigned the SID.
RxPwr Indicates the power in decibels (dB) from the cable modem to the CMTS.
Timing offset Indicates the timing offset in the ranging response message from the CMTS to
the cable modem. The timing offset is indicated by mini slot sizes in 6.2
microsecond ticks. The offset is the scheduled time delay between cable modem
transmissions and when the CMTS receives those transmissions.
CPEs Indicates the number customer premises equipment (CPE) devices that are
behind the listed cable modem. CPE devices include phones, computers, and
other internetworking devices.
BPI Enb Indicates whether Baseline Privacy Interface (BPI) or BPI Plus (BPI+) encryption
is enabled for the cable modem. This field displays Yes or No.
Field Description
Vendor Indicates the modem vendor or manufacturer from which statistics are gathered.
The vendor name is based on the MAC address of the modem using the system
default or user-configured vendor name.
OUI Indicates the Organizationally Unique Identifier (OUI) of the modem.
Table 2-50. show cable modem vendor summary field descriptions (continued)
Field Description
Total Indicate the number of total cable modems that are currently in the online state
with this CMTS.
Registered Indicates the number of cable modems that are currently in the online state with
this CMTS.
Unregistered Indicates the number of cable modems that are currently in the init state with this
CMTS
Offline Indicates the number of cable modems that are currently in the offline state with
this CMTS.
State Description
init(r1) Initial ranging request sent by cable modem (CM) to the CMTS.
init(r2) The CMTS received an initial ranging request from the CM. The CMTS has
responded and returned RF power information, timing offset, and frequency
adjustments to the CM. The CM and CMTS link is still in the ranging state, and
ranging is not complete. Check the RF attenuations if initial ranging remains
stuck. Use the debug cable ranging command for information.
init(ov) CMTS is static load balancing and is using the upstream channel ID override
and/or downstream frequency override to move the modem to the new channel.
Check the modem power if stuck in this state.
init(rc) CM ranging to the CMTS has completed. Check the cable helper address
configuration and IP connectivity to the DHCP server. Use debug cable dhcp
command for information.
Note: It is also possible that the upstream is at capacity and has no additional
bandwidth for the CM to finish registration and come online. If this is the case
make sure that load balancing is enabled.
init(ua) Upstream channel adjustment (for DOCSIS 3.0 modems).
init(d) The CMTS has received the DHCP DISCOVER message; first IP broadcast
packet has been received from the CM.
State Description
init(i) The CM has received the DHCP OFFER reply from the DHCP server, but the
CM has not yet replied with a DHCP REQUEST message, nor has it sent an IP
packet with its assigned IP address.
It is possible that the CM has received the DHCPOFFER reply from the DHCP
server, but the reply might have invalid options for that particular CM.
init(e) Early authentication and encryption started (3.0 modems). Check the modem
certificate if stuck in this state.
init(t) Configuration file download complete; time-of-day (TOD) exchange started.
init(r) CMTS received register-request from cm, but has not received reg-ack yet. If
stuck, check the modem config file. Use debug cable registration to debug
registration request received.
init(bpi) Start baseline privacy. If stuck in this state, check the modem certificate and
ensure that the CM is synchronized with the BPI server.
resetting The CM is being reset; registration process restarting.
cc(r1) The CM had previously registered and was online, but the CMTS has sent a
Downstream Channel Change (DCC) or Upstream Channel Change (UCC)
request message to the CM. The CM has started moving to the new channel,
sending an initial ranging request on the new downstream or upstream channel
to the CMTS. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
cc(r2) This state normally follows cc(r1) and indicates that the CM has finished its initial
ranging on the new channel, and is currently performing continuous ranging on
the new channel. At the MAC layer, the CM is not yet passing traffic on the new
channel and is considered in the offline state. This state does not trigger the
flap-list counters.
offline The CM is detected as offline, disconnected, or powered off.
online The CM has registered; modem is ready to pass data on the network.
online(d) The CM is registered. However, network access for CPE devices using this CM
has been disabled by the DOCSIS configuration file. The CMTS continues to
communicate with the CM using DOCSIS messages and IP traffic (such as
SNMP) but the CM does not forward traffic to or from the CPE devices.
Note: If BPI was enabled in the DOCSIS configuration file sent to the CM, the
CM is using BPI encryption unless other messages indicate that the BPI
negotiation and key assignments have failed.
State Description
online(pkd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and the key-encrypting key (KEK) is assigned.
online(pt) The CM has registered with the CMTS. BPI is enabled and traffic-encrypting key
(TEK) is assigned. BPI encryption is now being performed.
online(ptd) The CM has registered with the CMTS. However, network access for CPE
devices using this CM has been disabled through the DOCSIS configuration file.
BPI is enabled and traffic-encrypting key (TEK) is assigned. BPI encryption is
now being performed. This state is equivalent to the online(d) and online(pt)
states.
online(pk) The CM has registered with the CMTS. BPI is enabled and the key-encrypting
key (KEK) is assigned.
expire(pk) The CM has registered. BPI is enabled and the KEK was assigned, but the
current KEK expired before the CM could successfully renew a new KEK value.
expire(pke) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and the KEK was assigned, but the current KEK expired before the CM could
successfully renew a new KEK value. This state is equivalent to the online(d)
and expire(pk) states.
expire(pt) The CM has registered. BPI is enabled and the TEK was assigned. The current
TEK expired before the CM could successfully renew a new KEK value.
expire(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI is enabled
and traffic-encrypting key (TEK) was assigned, but the current TEK expired
before the CM could successfully renew a new KEK value. This state is
equivalent to the online(d) and expire(pt) states.
reject(pk) The KEK assignment is rejected and BPI encryption has not been established.
reject(pkd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because KEK assignment was rejected. This state is
equivalent to the online(d) and reject(pk) states.
reject(pt) The TEK assignment is rejected and BPI encryption has not been established.
reject(ptd) The CM has registered. However, network access for CPE devices using this
CM has been disabled through the DOCSIS configuration file. BPI encryption
was not established because TEK assignment was rejected. This state is
equivalent to the online(d) and reject(pt) states.
Usage recommendations
Use the show cable modem vendor command to check the vendor-specific statistics
for all modems registered or unregistered with the CMTS. Use the show cable
modem vendor summary command to troubleshoot vendor-specific issues.
Use the cable modem vendor command to configure vendor information for cable
modems.
This chapter describes the Casa CMTS debugging commands available from the CLI
for debugging purposes. The CMTS supports commands for debugging the following
categories:
• AAA — Accounting, Authorization, and Authentication
• ARP — Address Resolution Protocol
• Cable — Cable plant
• HA — High availability (on systems supporting SMM and line card redundancy)
• IP — Internet Protocol
• IS-IS — Intermediate System-to-Intermediate System Protocol
• LACP — Link Aggregation Control Protocol
You can also debug connectivity issues with the extended ping command.
Topic Page
Topic Page
Activating logging
Debug output is captured in the CMTS log. It is necessary to first enable logging
functionality before enabling the debug options.
For additional information on logging commands, refer to the Casa Systems – CMTS
Software Configuration Guide.
Additional logging
Additional logging information can be collected for analysis by Casa Technical
Support using the following commands:
Where:
Example:
1. show debugging [bgp | isis | ospf | rip | ripng] Displays the current
debug log settings.
Example:
CASA-C10000#logging debugging
CASA-C10000#debug cable mac-address
0050.f112.b764
CASA-C10000#debug cable cfg
CASA-C10000#debug cable verbose
CASA-C10000#show debugging
Cable:
mac-address: 0050.f112.b764
mask : ffff.ffff.ffff
config
verbose
Debug AAA
To debug problems with AAA:
Example:
When enabled, the logging session will show the AAA-related transaction.
Debug ARP
To debug problems with the Address Resolution Protocol (ARP):
Signal quality
To check the signal quality on the plant as detected by the CMTS, use the commands
that display the signal quality and spectrum characteristics.
Check the following values in Table 3-1against the modulation profile to be sure the
noise level can support the modulation that is running. Use the show spectrum
snr-threshold-default command to display these values.
If the signal is too low, find the source of the noise or adjust attenuation first, then
adjust power levels.
Example:
To determine the signal-to-noise ratio, subtract the dB from 42. In the above example,
the SNR at 49.8 MHz is 31.2. This will support 16 QAM, but not QAM per the table.
To debug the upstream ports, disconnect the port and run the show spectrum
upstream command. The result should be 0. If the result is not 0, then there is a
problem with the port.
Example:
2. [no] debug cable [cfg | cm-ctrl | cm-status | dcc | dhcp | Specify the
dynsrv | load-balance | mac-address | packetcable | information to
privacy | ranging | registration | service-group | display.
specmgmt | tlv | verbose]
To view all the
Where: ranging messages at
one time, do not
• cfg — Debug cm downloading configuration file. select an optional
argument
• cm-ctrl — Debug cable cm-ctrl msg.
• cm-status — Debug cable cm-status msg.
• dcc — Debug dynamic channel change.
• dhcp — Debug dhcp process <verbose>.
• dynsvr — Debug dynamic service transactions.
• load-balance — Debug cable load-balance [static |
dynamic].
• mac-address — Select cable modem to debug.
• packetcable — Debug packet cable.
• privacy — Debug baseline privacy process.
• ranging — Debug ranging process.
• registration — Debug registration process.
• service-group — Debug the service group.
• specmgmt — Spectrum management process.
• tlv — Debug TLV information on all MAC packets.
• verbose — Detailed information.
Example:
Example output:
Ranging information
Where:
Example output:
MAC Address :0018.6892.89b8
IP Address :10.12.170.214
Prim Sid :870
MAC Domain :2
Upstream :4/13/0
Downstream :0/1/0
Timing Offset :2613
Initial Timing Offset :2612
Received Power :0 dBmV
MAC Version :DOC2.0
Sfid : 2461951
Current State : Active
Sid : N/A
Traffic Priority : 0
Maximum Sustained rate : 12288000 bits/sec
Maximum Burst : 3044 bytes
Mimimum Reserved rate : 0 bits/sec
Minimum Packet Size : 0 bytes
Admitted QoS Timeout : 0 seconds
Active QoS Timeout : 0 seconds
Maximum Concatenated Burst : 0 bytes
Scheduling Type : Not yet defined
Request/Transmission policy : 0x0
IP ToS Overwrite[AND-mask, OR-mask]
: 0x0, 0x0
Current Throughput : 0 bits/sec, 0 packets/sec
Where:
Example
The show cable modem command outputs the following information about the
modem:
Debug PacketCable
The debug cable packetcable command provides the following information:
Example:
Debug HA
The debug ha command captures statistics associated with high availability SMM and
line card redundancy operations on the Casa C10G and future platforms. Use the show
ha log command to display the system log for slot and failover information:
CMTS# debug ha
CMTS# show ha log
Debug IP
The debug ip commands are as follows:
Where:
Example:
Debug BGP
The Border Gateway Protocol (BGP) debug commands are as follows:
Where:
Example:
Debug multicast
The debug ip multicast command is as follows:
Debug PIM
The Protocol Independent Multicast (PIM) debug commands are as follows:
1. [no] debug ip pim {assert | bsr | error | hello | join-prune | Start PIM debugging.
rpf | timers}
Where:
Example:
Debug OSPF
This sction describes the debugging commands for the Open Shortest Path First
(OSPF) routing protocol. The OSPF debug commands provide the following
information:
1. [no] debug ip ospf [error | events | ism| lsa | nsm | nssa| Start OSPF
packet] debugging.
Where:
Example:
Debug RIP
The Routing Information Protocol (RIP) commands provide event and packet
information.
Example:
Debug LACP
The Link Aggregation Protocol (LACP) commands provide finite state machine,
events and LACP packet information:
Example:
Debug IS-IS
The Intermediate System-to-Intermediate System (IS-IS) protocol commands are as
follows:
1. [no] debug isis {all | events | ifsm | lsp | nfsm | pdu | spf } Start IS-IS protocol
debugging.
Where:
Example:
Connection testing
For testing connectivity, the Casa CMTS supports the extended ping command with
Linux arguments that you enclose in quotations (“”).
In the following example, 192.168.3.8 is a host on the gige side and 10.248.1.1 is the
IP-bundle interface.
Topic Page
Topic Page
SMM diagnostics
Two diagnostic commands are available for the SMM. One reports information on the
network side, and the other reports information about the path between the SMM and
the line cards. The second command is described in the section, “QAM diagnostics.”
CASA-CMTS# diag
CASA-CMTS(diag)#
2. show gige <number> stats Display statistics
associated with the
Where: specified GigE port.
Example:
Example output:
QAM diagnostics
The QAM diagnostics reports statistics about the QAM card, information about the
memory, and information about the data path between the SMM and the QAM.
CASA-CMTS# diag
CASA-CMTS(diag)#
2. show module <number> stat qam Show the QAM
module statistics.
Where:
Example:
Example output:
CASA-CMTS(diag)# show module 2 stat qam
mux_mgr_cnt: 512
pmt_mgr_free_cnt: 512
pid_mgr_free_cnt: 2000
pg_queue_free_cnt: 464
pkt_recv_cnt: 0
pkt_drop_cnt: 0
pkt_null_cfg: 0
pkt_no_egress: 0
ts_pkt_recv_cnt: 0
ts_pkt_drop_cnt: 0
hibuf_enqueued: 0
hibuf_dequeued_tx: 0
hibuf_enqueued_failed: 0
hibuf_drop: 0
hibuf_depth: 0
overflow hibuf to be free: 0
asi pkt tx: 0
asi data rate: 0
docsis pkt send cnt: 0
docsis pkt drop cnt: 0
docsis upstream data pkt cnt: 18297
CASA-CMTS# diag
CASA-CMTS(diag)#
2. show interface qam <number> stat Show the
QAMdownstream
<number> is QAM slot number. interface statistics.
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show module <number> stat gige Show the QAM
downstream
Where: statistics.
Example:
Example output:
CASA-CMTS(diag)# show module 2 stat gige
Port eth1 or eth2:
total rx : 351556736
dma0 : 71148
dma1 : 351485588
kernel : 3372
local : 351556736
drop : 0
error : 0 0 or less than .1% when divided by total rx
crc err : 0
hi_water 0 : 4
hi_water 1 : 11
bitrate rx0: 0
bitrate rx1: 2585360
bitrate tx0: 8192
total tx : 1558768
kernel : 11167
drop : 0
error : 0
The number of software errors recorded in the software counters follow the gmac 4
output, as indicated by the ring full err field for each FPGA. If the QAM is receiving
more data than it can process, ring full errors will be present. Check the bitrate and
pkt rate statistics, as the errors reflect the number of packets that are dropped because
of the CPU not keeping up. This is NOT an error condition.
Example output:
CASA-C10G(diag)# show module 1 stat gige
.
.
.
gmac 4
Rx:
Byte: 9601395000
Pkts: 4305693410
bcast: 6376
mcast: 10
bitrate: 12519024
pkt rate: 13067
pkt drop: 0
poller pkt rate: 0, 0, 0, 0
sfware pkt rate: 13067 (0 0 0 0 13067)
Tx:
Byte: 8250
Pkts: 34
bcast: 0
mcast: 0
bitrate: 0
pkt rate: 0
pkt drop: 0
tx_err: 0
msgsnd_err: 0
Software Counters:
gmac 0.0 rx 5043
gmac 0.1 rx 5240
gmac 0.2 rx 5274
gmac 0.3 rx 5275
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show dhcp-trace Show DHCP
transactions.
Example:
Example output:
CASA-CMTS(diag)# show dhcp-trace
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show dmesg Show CMTS system
kernel messages.
Example:
Look for messages that are repeated more than 10 times. Messages containing the
words “oops,” “panic,” “warning,” are considered critical as in the examples below:
CASA-CMTS# diag
CASA-CMTS (diag)#
Example:
Example:
Use the other tcpdump arguments to specify specific traffic to capture, such as traffic
running over UDP ports 67 and 68.
Example
CMTS(diag)#tcpdump "-i gige1 -vvv udp port 67 or udp port 68"
Example
CMTS(diag)#tcpdump "-i gige0 host 192.168.1.1”
Example output:
***** Type Ctrl-C to exit *****
tcpdump: listening on eth2, link-type EN10MB (Ethernet), capture size
65535 bytes
38 packets captured
38 packets received by filter
0 packets dropped by kernel
CASA-CMTS# diag
CASA-CMTS (diag)#
2. traceroute "[ -dFInrvx ] [ -f first_ttl ] [ -g gateway] [ -i iface Trace the IP path
] [ -m max_ttl ] [ -p port ] [ -q nqueries ] " [ -s src_addr] [ -t from source to
tos ][ -w waittime ] [ -z pausemsecs ] host [ packetlen ]" destination.
Where:
continued
• -f first_ttl — Specifies with what TTL to start. Defaults to
1.
• -g gateway — Tells traceroute to add an IP source routing
option to the outgoing packet that tells the network to route
the packet through the specified gateway. Not very useful
because most routers have disabled source routing for
security reasons.
• -i iface — Specifies the interface through which traceroute
should send packets. By default, the interface is selected
according to the routing table.
• -m max_ttl — Specifies the maximum number of hops
(max time-to-live value) traceroute will probe. The default
is 30.
• -p port — For UDP tracing, specifies the destination port
base traceroute will use (the destination port number will
be incremented by each probe).
• -q nqueries — Sets the number of probe packets per hop.
The default is 3.
• -s src_addr — Chooses an alternative source address.
Note that you must select the address of one of the
interfaces. By default, the address of the outgoing
interface is used.
• -t tos— For IPv4, set the Type of Service (TOS) and
Precedence value. Useful values are 16 (low delay) and 8
(high throughput). Note that in order to use some TOS
precendence values, you have to be super user.
• -w waittime — Set the time (in seconds) to wait for a
response to a probe (default 5.0 sec.).
• -z pausemsec —Minimal time interval between probes
(default 0). If the value is more than 10, then it specifies a
number in milliseconds, else it is a number of seconds
(float point values allowed too). Useful when some routers
use rate-limit for icmp messages.
• host — Host name or IP address.
• packetlen — The default probe datagram length is 38
bytes, but this may be increased by specifying a packet
size (in bytes) after the destination host name.
Example output:
traceroute to verizon.net (206.46.232.39), 30 hops max, 38 byte
packets
1 192.168.2.1 (192.168.2.1) 0.564 ms 0.438 ms 0.402 ms
2 192.168.1.1 (192.168.1.1) 1.724 ms 1.482 ms 1.334 ms
3 192.168.0.1 (192.168.0.1) 3.573 ms 3.308 ms 3.400 ms
4 209.101.35.209 (209.101.35.209) 4.334 ms * 4.179 ms
5 208-41-205-1.client.dsl.net (208.41.205.1) 20.577 ms 16.912 ms
19.954 ms
6 ge-2-2-0.c00.nyc.megapath.net (155.229.123.121) 19.863 ms 17.526
ms 19.568 ms
7 ge-6-5.car1.NewYork1.Level3.net (209.246.126.1) 19.946 ms 17.224
ms 19.897 ms
8 vlan69.csw1.NewYork1.Level3.net (4.68.16.62) 19.893 ms 17.967 ms
19.767 ms
9 ae-64-64.ebr4.NewYork1.Level3.net (4.69.134.113) 24.904 ms
22.647 ms *
10 ae-6-6.ebr2.NewYork2.Level3.net (4.69.141.22) 19.224 ms 17.346
ms 19.626 ms
11 ae-2-52.edge2.NewYork2.Level3.net (4.69.138.227) 23.098 ms
17.541 ms ae-1-51.edge2.NewYork2.Level3.net (4.69.138.195) 25.399
ms
12 0.ge-2-0-0.BR3.NYC4.ALTER.NET (204.255.173.53) 17.668 ms
mci-level3-xe.newyork2.Level3.net (4.68.110.234) 17.970 ms
mci-level3-xe.newyork2.Level3.net (4.68.110.106) 57.640 ms
13 0.xe-0-1-3.XL3.NYC4.ALTER.NET (152.63.17.58) 18.088 ms
0.xe-5-0-3.XL3.NYC4.ALTER.NET (152.63.18.6) 17.976 ms
0.xe-5-1-3.XL3.NYC4.ALTER.NET (152.63.16.182) 19.120 ms
14 0.ge-7-2-0.XL3.DFW7.ALTER.NET (152.63.0.34) 102.254 ms 101.897
ms 104.069 ms
15 POS7-0.GW2.DFW13.ALTER.NET (152.63.103.229) 103.922 ms
POS6-0.GW2.DFW13.ALTER.NET (152.63.103.225) 102.292 ms 101.520 ms
16 verizon-gw.customer.alter.net (63.65.122.26) 104.015 ms 102.131
ms 103.928 ms
17 po121.ctn-core1.vzlink.com (206.46.225.18) 114.777 ms 101.656 ms
103.760 ms
18 206.46.228.130 (206.46.228.130) 104.236 ms 101.775 ms 104.338 ms
19 206.46.232.34 (206.46.232.34) 103.508 ms 102.530 ms 103.747 ms
CASA-CMTS# diag
CASA-CMTS (diag)#
2. mirror cm traffic <ip_addr> <mac_addr> Begin monitoring
cable modem traffic.
Where:
Example:
Example:
Example output:
CASA-CMTS(diag)# tcpdump "-i gige1 -w /fdsk/file.out -s 0 udp
port 0xcace or udp port 0xcacf”
In the first window, reset the cable modem. After a few minutes, type Ctrl-C key
combination to stop the capture, then transfer the file to the TFTP server. (Remember
to delete it from the SMM after transferring it.)
On the TFTP server, run the ccap command (./ccap test.out) to create a file called
out.cap. Use FTP to transfer this file to a PC running Wireshark (or a program
equivalent to Wireshark).
Use the tcpdmp command to decode the datagram and to read the file with Wireshark.
Example:
Example:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show cable <modem_id> Begin monitoring
cable modem traffic.
Where:
Example:
Example
Core dumps
Serious problems with the kernel processes will cause the system to dump core
memory. These core dumps contain useful data for Casa engineering. Use the ls or dir
commands to see if these files exist. Core dumps start with the word core in the title as
in:
Use TFTP to transfer both the text and gz files; send them to
support@casa-systems.com.
CASA-CMTS# diag
CASA-CMTS (diag)#
2. coredump cleanup Remove old core
dump files.
Example:
In the following example, 192.168.3.8 is a host on the gige side and 10.248.1.1 is the
IP-bundle interface.
CASA-CMTS# diag
CASA-CMTS (diag)#
2. arp get <ip_address> Get host ARP entry.
Where:
Example:
Auto-reboot
To configure the CMTS to auto-reboot if it does not receive a response from a
specified host within 40 seconds:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. auto-reboot monitor <ip_address> Set CMTS to
auto-boot.
Where:
Example:
CASA-CMTS(diag)#auto-reboot monitor
192.168.8.100
CASA-CMTS# diag
CASA-CMTS (diag)#
2. gigabit-rx-cpu-rate <rate> Set the CPU receive
rate.
Where:
Example:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. power module <number> {on | off} Turn a specific
power module on or
Where: off.
Example:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. snmp shutdown Shutdown and
restart SNMP.
snmp start
Example:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show ip access-list <name> applications Show the
ACL-associated
Where: applications.
Example:
CASA-CMTS# diag
CASA-CMTS(diag)#
2. reboot module <number> unconditional Force an
unconditional reboot
Where: of a specific module.
Example:
Note: On C3200 and C10G CMTS systems, if a module shuts down and
requires a reboot due to an overheating condition, use the power module
command to apply power and boot the module up. See the section, “Turning
power on and off to individual CMTS modules.”
The reboot module command will not initiate a module reboot is a module
requires a restart due to an overheating condition.
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show kernel interface <interface> acl Show kernel
interface information.
Where:
Example:
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show qos ds cm qam <number> ip address Show modem
<cm_ipv4_address> information by QAM.
Where:
Example output:
ttl=341785873 ip=341228169 uni=340333695 mc=0
nx=0 ty=1 lc= 0 mcast=0000 pcnt=35 10.155.127.149 00186855961d cm_id=2983
cid=10
cm_tbl_idx= 3786 cm_id=2983 cid=10 psid=1452 v=0 00186855961d tek=025b1568
pkt: 0 18419 dbyte=14743143 arp: 18 14 dhcp: 2 2 maxip: 16 2 0 a=0 l=1
SF sf=01793f48 nx=017a4748 cm=2983 sfid=763903 dsid=1452 domain=3 f=01 tos_ow
=0xff00
cnt pkt=18180 byte=13621440 pkt sent=18180 byte sent=13621440 over_mx
drop_pkt=0 drop_byte=0
enqueue 0 pkt 0 byte marker_in 0 enqueue_priority 0 enqueue_limit 750000
qos_set_type: 06 docsis version: 0
active: priority=0 g_rate=0 g_bucket=60880 mx_rate=16001 mx_bucket=60880
gu_rate_bucket_counter = 60880, mx_rate_bucket_counter = 59560
mx_gu_negative = 0
admitted: priority=0 g_rate=0 g_bucket=60880 mx_rate=16000
mx_bucket=60880
mapping pri 0 enqueue pri 0 marker in 0
CMTS diagnostics commands 4-31
Other diagnostic commands
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show qos ds cm qam <number> ip address <ip_address> Show VLAN
information by QAM.
Where:
Example:
Example output:
CASA-C10000(diag)#show qos ds cm qam 4 ip address 114
L2VPN US: ttl=0 drop=0 DS: ttl=0 drop=0 NotDefined pkt=0 id=0
bc_src=0
l2vpn_vlan_tbl_prt():
l2vpn_addr_hs_tbl_prt():
CASA-C10000(diag)#CASA-C10000(diag)#
CASA-CMTS# diag
CASA-CMTS (diag)#
2. show qos ds cm qam <number> ip address <ip_address> Show information
about modems on a
Where: VLAN.
Example:
Example output:
CASA-C10000(diag)#show qos ds cm qam 4 ip address 115
qam_cm_vlan_mac_tree_prt():
qam_vlan_cm_mac_tree_prt():
qam_vlan_mac_tree_prt(): vlan_mac
qam_vlan_mac_tree_prt(): vlan_mac_uniAddr
qam_vlan_mac_tree_prt(): vlan_mac_mcAddr
qam_l2vpn_cm_stat_tree_prt():
CASA-C10000(diag)#
CMTS
Troubleshooting and Diagnostics
© 2013 Casa Systems, Inc.
All rights reserved.
DOC-3006-01
For Releases 5.2 to 6.1.3
April 2013
Printed in United States of America