Coupa Benchmark Report 2016

SECTION TTITLE
This Coupa Benchmark report provides KPIs in four areas that you can use
to monitor your company’s effectiveness in Spend Management, along with
a Leaders index that you can use to compare your performance to that of the
top performing companies in the world.
12 Ways to Measure
• Process Efficiency—How efficient are your transactional processes for
• Procurement, Invoicing, and Expense Management?
• Digitization—How successful have you been in digitizing supplier
Spend Management Success

relationships?
• Compliance—How effectively are you driving compliance through
Spend Management?
• Savings—What is the bottom-line impact of your sourcing and
procurement efforts?
2016 Benchmark Report
The Leaders Index represents the performance of the very best companies in
the world. This index is calculated based on the actual operating data from
Coupa customers who have been using Coupa for at least one year and have
agreed to participate in the benchmarking program. No allowance distinction
is made for company size. Large of complex companies may take more time
or investment to achieve these targets, but the best companies are generally
able to achieve similar results.
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2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 1

@ 2017 COUPA SOFTWARE INC. ALL RIGHTS RESERVED
Executive Summary Global Leadership Benchmarks
Coupa is the cloud platform for business spend. Drawing on deep analytics across customers for 12 Spend Management KPIs
through Coupa’s single cloud platform, this report presents the aggregated results of leading
companies in 12 Key Performance Indicators (KPIs) spanning some of the most critical
strategic objectives in Spend Management today: Process Efficiency, Digitization, Compliance, PROCESS EFFICIENCY
and Savings. Finance, Procurement, and Operations leaders can use these benchmarks to
1. Requisition-to-Order Cycle Time 6.2 Hours
compare their performance against that of world leaders.
2. Approvers per Purchase Requisition 2 Approvers
3. Invoice-Approval Cycle Time 23.1 Hours
In each of the 12 KPIs we present a Leaders Index, developed exclusively by Coupa Software,
4. Expense Report Approval Cycle Time 24.8 Hours
which represents the performance of top performing companies in Spend Management today.
Unlike the typical survey-based methodology for the developing indices or benchmarks, the DIGITIZATION
Coupa Leaders Index is derived from actual operating data taken directly from the systems that
5. Electronic PO Processing 91.8% of POs
participating companies use to run their financial processes.
6. Electronic Invoice Processing 76% of Invoices
7. Structured Spend 62% of Spend
Like the four minute mile, it isn’t necessary to match the achievements of the top performers
to benefit from pushing hard towards their performance levels. For each metric we’ve included
COMPLIANCE
recommendations on how to improve your company’s performance. Coupa customers may
subscribe to advanced benchmarking services that provide additional metrics, industry-specific 8. Pre-Approved Spend 98% Pre-Approved
Leaders values, and highly targeted recommendations for specific improvements. 9. Embedded Buying Policies 8 Policies
10. Approval Processes 12 Processes
SAVINGS
11. Realized Savings 8.5% Saved
12. On-Contract Spend 60% On-Contract

BENCHMARKING FOR INSIGHT AND CHANGE
What is the Benchmark For Deeper Insight Coupa Advantage delivers pre-sourced
Report? Coupa customers participating in the supplier contracts to deliver savings of
This Coupa Benchmark report provides 12 KPIs benchmarking program get access to 7-20% in common categories such as
in four areas that you can use to monitor your benchmark data on additional metrics such as rental cars and office supplies that offer
company’s effectiveness in Spend Management, Invoice First Time Match Rate or the Percentage significant savings with
along with a Leaders Index. Drawing from these of Invoices that are PO-backed. Other offerings near-zero time investment.
KPIs lets you compare your performance to that let customers view the Leaders Index by
of the top performing companies in the world. Industry--the percentage of PO backed invoices
“Through Coupa Advantage
for Retail (98%) vs. Financial Services Leaders
(87.8%)--and access targeted suggestions for we’re able to get better
• Process Efficiency—How efficient are your
transactional processes for Procurement, improving performance on each KPI. pricing than we would be
Invoicing, and Expense Management? able to get on our own volume.
• Digitization—How successful have you Choosing the KPIs for your One example is that we were
been in digitizing supplier relationships? Spend Management Program able to save 15% on our
• Compliance—How effectively are you
driving compliance through Spend
When choosing the KPIs for their management rental car spend”
dashboards, companies should consider their
Management?
maturity in Spend Management as well as - Hyrum Kirton, Avalon Healthcare
• Savings—What is the bottom-line impact of
their strategic goals. Companies just getting
your sourcing and procurement efforts?
started with Spend Management tend to focus
on Savings and Process Efficiency. More
The Leaders Index represents the performance
mature companies often reach Leader-level
of the very best companies in the world. This
performance in Process Efficiency and drop
index is calculated based on actual operating Higher Maturity—Companies who’ve already
those metrics to focus on Compliance with their
data from Coupa customers who have been covered the basics of Spend Management often
management teams.
using Coupa for at least one year and have find that a deeper focus on Digitization and
agreed to participate in the benchmarking Compliance can unlock significant added value.
Lower Maturity—For an AP team drowning in
program. No allowance is made for company Getting processes fully digitized reduces cycle
paper invoices, moving suppliers to electronic
size. Large or complex companies may take times and improves visibility into spend. This
invoicing can solve this problem while helping
more time or investment to achieve these helps Finance teams deliver on their compliance
to avoid late-payment penalties and improving
targets, but the best companies are generally goals by closing the books quickly and accurately.
supplier relationships. Here, a focus on Process
able to achieve similar results. Compliance with Purchasing and Expense
Efficiency and Digitization is helpful.
policies lets companies ensure compliance with
Corporate Social Responsibility (CSR), anti-
If you haven’t focused on managing spend yet,
corruption, anti-human trafficking, and other
starting with Savings can yield low-hanging fruit.
critical regulations and company initiatives.

BENCHMARKING PROCESS EFFICIENCY IN SPEND MANAGEMENT
PROCESS EFFICIENCY Global Leadership Benchmarks

Spend Management represents a powerful opportunity for improving efficiency across the for 12 Spend Management KPIs
company. Accounts Payable (AP) processes show great potential for automation. Purchasing
and Expense Management processes touch most of the employees in the company, including
costly traveling managers and sales representatives. Improving purchasing efficiency can also PROCESS EFFICIENCY
avoid down time when an item or service is critical to resolving a blockage, and it can improve 1. Requisition-to-Order Cycle Time 6.2 Hours
overall company efficiency and agility. 2. Approvers per Purchase Requisition 2 Approvers
Improving efficiency starts with approvals. Contrary to popular belief, adding more reviewers to 4. Expense-Report-Approval Cycle Time 24.8 Hours
everyday transactions does not actually support more frugal spending. Approvers who are not
thoroughly familiar with the matter at hand will often follow the lead of a previous approver who DIGITIZATION
is more familiar with it. Excessive approval requirements add little value but take up time.
If managers can’t approve on the go, even streamlined approval processes can cause delays.
COMPLIANCE
8. Pre-Approved Spend 98% Pre-Approved
9. Embedded Buying Policies 8 Policies
SAVINGS

1 Purchase Requisition-to-Order
Cycle Time
Leaders average 6.2 hours in Requisition-to-Order Cycle Time across all purchase requisitions.
This KPI measures the time from when an employee enters a requisition to the time when the
approved requisition is converted to a Purchase Order (PO). The Leaders Index value represents
6.2
HOURS
an average across all requisitions at the Leader companies. Some requisitions, especially those
with high dollar amounts, require more approvers and take longer. AVERAGE CYCLE TIME FOR PURCHASE
REQUISITION-TO-ORDER FOR ALL REQUISITIONS
Requisition-to-Order Cycle Time impacts efficiency across a broad cross-section of the
company. If employees must wait for an item or service, they cannot proceed with their jobs.
Long approval cycles drive down adoption rates as employees find ways to work around the
system.
It’s important for employees to have broad access to make requisitions. If access is limited
to only certain users, or is limited to being on site, these add invisible cycle time that hurts
company efficiency.
2 Approvers per
Purchase Requisition
Leaders average 2 Approvers per Purchase Requisition. Specific to the Purchase Requisitioning
Process (not approvers for invoice approvals, expense approvals, or other processes), this is the
average of the number of approvers required for all requisitions. The number of approvers on APPROVERS
any particular requisition may vary, as business rules may dictate additional approvals for large
requisitions.
AVERAGE OF 2 APPROVERS PER REQUISITION FOR
ALL REQUISITIONS

3 Invoice-Approval
Cycle Time
Leaders average 23.1 hours in invoice approval cycle time. This KPI is the average time from when
an invoice enters the system to the time that it is approved for payment (but not necessarily paid).
23.1HOURS
Shorter approval cycle times improve control over the payment process, letting companies.
• Avoid late payments, with the associated supplier frustration and penalties
• Stretch out payment terms as desired to conserve cash AVERAGE OF 23.1 HOURS TO APPROVE ACROSS
• Realize early payment discounts negotiated with suppliers ALL INVOICES
• Reduce accrued liability for unpaid invoices and move towards AP liability
• Negotiate better terms and access to working capital loans
Companies typically use AP automation to approve invoices for payment, matching each invoice
with the corresponding PO to ensure that the price and quantity are correct. Contracts for recurring
services can be matched in place of a PO where appropriate. Goods receipts can also be included
for a 3-way match. Companies may choose to pay invoices within certain tolerances.
Note that delays due to paper invoice mailing and processing will result in additional invisible cycle
time, which interferes with control over the payment process and the advantages above. Digitizing
supplier relationships to replace paper invoice processing addresses this issue.
4 Expense-Report-Approval
Cycle Time
Leaders average 24.8 hours to approve submitted expense reports, across all reports. Expense-
report-approval cycle time is the time between when the employee submits a completed expense
24.8HOURS
report and when all approvals are completed. Reducing cycle times benefits the company by
reducing the need to accrue for unapproved expenses and accelerating employee reimbursement.
AVERAGE APPROVAL CYCLE TIME FOR ALL

EXPENSE REPORTS

Best Practices to Improve How to Improve Invoice Approval Cycle Time

Process Efficiency
• Review Matching Requirements—Consider
Improving Process Efficiency starts with
whether it’s really necessary to require a
reviewing and streamlining approval workflows
receipt for all categories. For example, it
as much as possible. As noted above, excessive
may be unnecessary to create receipts
approval requirements tend to provide very little
in the way of spend avoidance or control while for office supplies but necessary for
slowing things down and costing the company capital expenditures. Because the broad
“Coupa’s really changed

in other ways. base of employees may not understand
receipt requirements, removing the receipt
• Approvals Analysis—Evaluate approval data
to see which types of approvals take longer
step from the process can speed things
dramatically.
the way that I manage
than normal. Review approval workflows
to see if the number of approvers can be
• Consider Invoice Approval Workflow—
Rather than matching with receipts,
my staff and what my
reduced. Consider moving approvers to a consider direct invoice approvals, which can staff is doing”
watcher role if they want to retain visibility. accomplish the same goal in a similar way.
• Approver Analysis—Take a good look at the Receiving and invoice approvals on mobile - Bryce Berg, VP Business Services
number of rejections by each approver. If devices can also speed up the process.
the approver isn’t rejecting anything, their
approval probably isn’t adding value.
How to Improve Expense Approval Cycle Time
• Dynamic Workflow—Using dynamic
workflows can make it easier to include LEARN HOW Molina Healthcare Improved
only the approvers who are really needed • Review Expense Policy—Having expense Efficiency in Accounts Payable.
and vary approvers by department or policies that are clear and easy to
division, etc. understand, and surfacing those policies
• Re-evaluate Approval Requirements—Don’t directly in the end-user experience for
assume that a process that was necessary completing reports, helps users understand
a few years ago is still valid today. Eliminate expense policy and accelerates cycle times.
approvals for budget reviews. These
aren’t needed for Coupa users because
all approvers can view budget impact
when approving. Review and update audit
documentation to streamline processes,
rather than maintaining approval steps
required for compliance with old audit
documentation.

BENCHMARKING DIGITIZATION IN SPEND MANAGEMENT
DIGITIZATION Global Leadership Benchmarks

Digitizing supplier relationships accelerates the pace of business and improves supplier for 12 Spend Management KPIs
relationships while reducing manual paper processing. Key metrics include the percentages of
transactions--POs and Invoices--that are exchanged with suppliers electronically. In addition
to heavier integrations such as EDI often used by the largest suppliers, the electronic means PROCESS EFFICIENCY
covered in this report include portal and email-based technologies that represent a lower bar for 1. Requisition-to-Order Cycle Time 6.2 Hours
adoption by smaller suppliers. 2. Approvers per Purchase Requisition 2 Approvers
Maintenance of supplier and supplier catalog information can be digitized as well. Suppliers can 4. Expense-Report-Approval Cycle Time 24.8 Hours
self-manage the basics such as remit-to information and catalogs online, subject to review and
approval. For the most complex, extensive, or frequently changing catalog information, punch- DIGITIZATION
out technology can be a huge help.
COMPLIANCE
SAVINGS

5 Electronic
PO Processing
Leaders sent 91.8% of their supplier POs electronically. Electronic transmission and supplier
confirmation accelerate the process and reduces errors.
91.8%
PERCENTAGE OF ALL POS SENT ELECTRONICALLY

TO SUPPLIERS
6 Electronic
Invoice Processing
Leaders received 76% of all invoices electronically from their suppliers. Getting rid of paper
delivers huge improvements in efficiency, cuts cycle times, and gives companies the agility
76%
they need to realize early payment discounts. Capturing invoices electronically from suppliers
is critical to avoiding errors common in data entry, whether by manual entry or by optical scan
technology.
PERCENTAGE OF ALL INVOICES RECEIVED
ELECTRONICALLY FROM SUPPLIERS
62%
7 Structured
Spend
Leaders see 62% of all spend going through catalogs or punch-outs. Extensive use of catalogs
and punch-outs, or structured spend, is an important Digitization metric because it improves PERCENTAGE OF ALL SPEND THROUGH
efficiency and helps to avoid errors. PUNCH-OUTS AND CATALOGS

Best Practices to Improve Digitization

Moving towards the performance of global leaders in Digitization demands investment in
technology and enablement for 100% of your suppliers.
• Avoid Supplier Fees—Supplier fees are a barrier to participation in your digital efforts.
• Invest in Small Suppliers—For smaller or less frequent suppliers, consider email-based
alternatives that minimize setup time and investment by suppliers. “Coupa will be the single
system of record for
• Deliver Real Value to Suppliers—Show suppliers a tangible benefit of electronic processes
over paper with real-time update notifications on invoice processing and payment status.
• Supplier Self-Service—Ask suppliers to maintain their information (i.e., remittance
information) and catalogs self-service in the same place they receive payments.
all non-merchandise
• Include Services in Catalogs—Consider including services in catalogs, so that employees can procurement in the U.S.
and Europe, full stop.”
find and purchase services in the same way as supplies.
• Consider Using Punch-Outs—Work with suppliers to establish punch-outs for vendors with
large or complex catalogs, or where prices change frequently.
• Use Every Opportunity to Enable—Highlight e-invoicing instructions in PO templates, and - Mike Jacobs, Chief Procurement Officer
consider removing your Bill-To address to discourage paper invoices.
LEARN HOW Staples Improved Management of

10,000 Suppliers

BENCHMARKING COMPLIANCE MEASURES IN SPEND MANAGEMENT
COMPLIANCE Global Leadership Benchmarks

Chief Financial Officers (CFOs), Chief Information Officers (CIOs), and compliance officers for 12 Spend Management KPIs
may overlook Spend Management as a significant opportunity to improve corporate controls
and compliance with both company and regulatory policy. Compliance with corporate policy
ranges from ensuring that purchases and expenses are appropriately approved to ensuring that PROCESS EFFICIENCY
accurate accruals are made for outstanding invoices when closing the books. IT compliance is 1. Requisition-to-Order Cycle Time 6.2 Hours
also an important issue, as with any IT project that involves infrastructure critical to business 2. Approvers per Purchase Requisition 2 Approvers
operations. 3. Invoice-Approval Cycle Time 23.1 Hours
4. Expense-Report-Approval Cycle Time 24.8 Hours
Regulatory compliance is also a critical topic in Spend Management. This ranges from
compliance with VAT regulations and VAT reclamation rules that can have a real impact on the DIGITIZATION
bottom line to avoiding human trafficking in the supply chain and compliance with financial
reporting regulations that require appropriate corporate controls and policies.
COMPLIANCE
SAVINGS

8 Pre-Approved
Spend
Over time, leaders put all or a majority of their addressable spend through Coupa, of which 98%
is pre-approved. Corporate controls often dictate that all spend be pre-approved, so this metric
98%
is a measure of compliance with corporate controls and policies for many companies.
9 Embedded
Buying Policies
PERCENTAGE OF ALL SPEND THAT IS
PRE-APPROVED
Leading customers have used Coupa to embed an average of eight buying policies directly
within the buying experience their employees use every day.
This is a much more effective control than putting buying policies in a handbook that may be
easily pushed aside or forgotten. Embedding “how to buy” policies within the procurement
system also eliminates needless emails and calls by providing the information the employee
needs at the point of purchase. POLICIES
10

Approval
Processes NUMBER OF POLICIES EMBEDDED WITHIN THE
GUIDED BUYING EXPERIENCE
Leading customers have implemented an average of twelve required approval processes

within the familiar Coupa request experience for their employees, outside of spend
management processes.
Many companies require myriad approvals for their corporate policies such as check requests,
new security badge requests, etc. IT departments often have backlogs of new processes to
12
support due to limited resources and complex tools.
PROCESSES
Using the familiar workflow and approvals engine in Coupa is an easy way to manage these
approvals. A new approval workflow can be set up and ready to go in just minutes. End
users need little or no training on how to use the new process. History and audit trails are
APPROVAL PROCESSES SUPPORTING
automatically stored and easy to audit for compliance managers. CORPORATE POLICY

Best Practices to Improve Compliance

The best way to effect Compliance with Spend Management is with an easy-to-use system that
is rolled out to all employees. This makes it easy for employees to spend through the appropriate
channels vs. skirting those channels. Once this system is in place and adoption is high, compliance
with a broader set of company policies can be ensured by using capturing approval processes in
Coupa.
• Make it Easy—Deploy an easy-to-use purchasing experience such as Coupa to all employees.

• Put Policy in Context—Display and enforce relevant purchasing policies such as “Computer “The simplicity of the
Coupa system means that
Peripherals Should be Pre-Approved” through the Expense Management process.
it’s very intuitive so

the training needs were
minimal!”
- Gerard Cantwell, Director of Purchasing and
Logistics
LEARN HOW Aggregate Industries Reduced

PO Cycle Time by 80%.

BENCHMARKING SAVINGS FOR SPEND MANAGEMENT INITIATIVES
SAVINGS Global Leadership Benchmarks

Spend Management projects can deliver savings in a variety of ways. The most direct way is for 12 Spend Management KPIs
by purchasing goods and services through vendor contracts that include negotiated pricing.
Savings can also be achieved indirectly by managing supply chain risk, including the risk of
supply interruptions. PROCESS EFFICIENCY
1. Requisition-to-Order Cycle Time 6.2 Hours
2. Approvers per Purchase Requisition 2 Approvers
4. Expense-Report-Approval Cycle Time 24.8 Hours
DIGITIZATION
COMPLIANCE
SAVINGS

11

Realized
Savings
Leaders saved 8.5% of total spend flowing through Coupa. Note that off-contract spend detracts
from the realized savings rate because, even if a contract was in place for the category or item,
the potential savings represented by the contract isn’t realized.
8.5%
PERCENTAGE OF TOTAL SPEND IN REALIZED
SAVINGS
12

On-Contract
Spend
Leaders channeled an average of 60% through negotiated contracts. This is important because
only spend on contract can result in visible savings (see above), and off-contract spend detracts
60%
from the savings rate. Purchasing services under contract also reduces risk. If an uninsured
vendor gets hurt on the company site, the company could end up footing the bill.
PERCENTAGE OF TOTAL SPEND ON-CONTRACT

Best Practices to Improve Savings

To improve overall savings performance, the first step is to roll out an easy-to-use buying
experience to all employees. Adoption soars when employees recognize that entering a request in
the system is truly the easiest way to get what they need. 100% adoption by employees maximizes
the impact of your negotiated contracts, lets you start realizing savings from new contracts
immediately, and generates valuable data on new sourcing opportunities.
• Make it Easy—Maximize the impact of negotiated pricing in your vendor contracts by avoiding
“rogue” off-contract spend with an easy-to-use buying experience rolled out to all employees.
“The primary reasons we
• Avoid Error and Delay—Quickly and accurately move all negotiated contracts into the buying chose Coupa were its ease
of use, good time to value,
experience with a single-platform Sourcing, Contracting, and Purchasing suite, ensuring that
employees can find and buy against new contracts, and to make sure that contracted savings
are captured accurately.
• Monitor Your Suppliers—Understand purchasing activity and spend going to critical suppliers, ease of integration into
to better understand and support their viability.
• Monitor Search Data—Determine what users aren’t able to find, and either make those things
our existing system, and
easier to find or source them. no vendor fees.”
• Monitor Spend—Off-contract spend may represent new sourcing opportunities.
- Rone Luczynski, Managing Director of Supply
Chain Management
LEARN HOW SCI Shared Resources, LLC

Achieved $9.5M+ in Savings.

CONCLUSION
Insights to Improve Spend Management Outcomes Today

Finance, Procurement, and Operations leaders should consider including KPIs from this report
in their management dashboards for Spend Management initiatives. While company priorities
vary, these KPIs give leaders a standard basis for comparing their company’s performance to
that of global leaders in four areas critical to Spend Management success: Process Efficiency,
Digitization, Compliance, and Savings.
The Leaders Index represents the performance level of global leaders in each KPI. Not all
companies will be able to achieve the Leaders’ performance level on all metrics, but pushing Now you know the achievement
hard towards Leader-level performance will be very valuable to the vast majority of companies.
levels of leading companies.
Investing in a technology platform that is easy to use for both employees and suppliers has
wide-ranging benefits:
How do you measure up?
Visit coupa.com/calculate
• Employee Adoption—when 100% of spend runs through the system, performance
improves against Process Efficiency, Savings, and Compliance KPIs. to calculate the potential
• Supplier Adoption—when 100% of supplier relationships are managed through fully
electronic processes, performance improves against Digitization and Efficiency KPIs. impact moving towards the
A Spend Management platform that’s complete and easy-to-use ensures that employees and
performance of global leaders.
suppliers are able to access the platform from anywhere, and that the experience is consistent.
A unified cloud platform makes it easy to manage, administer, and optimize processes from
sourcing and supplier management all the way through purchasing and invoicing.
After you’ve selected your KPIs and implemented your Spend Management platform, don’t take
your eyes off of the optimization ball. Review your processes periodically to see if they can be
streamlined, or if they need to be revised to reflect changes in company policy. Review your program
goals as they change to ensure that your metrics are still measuring success against your goals. If
you’re achieving or close to achieving your goals, look to making your targets more aggressive or
taking the next step in your program maturity by expanding your goals.

ABOUT COUPA
Coupa Software (NASDAQ:COUP) is the cloud platform for business spend. We deliver
“Value as a Service” by helping our customers maximize their spend under management,
achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based
spend management platform that connects hundreds of organizations representing the
Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides
greater visibility into and control over how companies spend money. Customers – small,
medium and large – have used the Coupa platform to bring billions of dollars in cumulative
spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or
follow @Coupa on Twitter.


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SECTION TTITLE

Spend Management Success

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 1

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 2

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 3

PROCESS EFFICIENCY Global Leadership Benchmarks

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 4

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 5

AVERAGE APPROVAL CYCLE TIME FOR ALL

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 6

Best Practices to Improve How to Improve Invoice Approval Cycle Time

“Coupa’s really changed

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 7

DIGITIZATION Global Leadership Benchmarks

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 8

PERCENTAGE OF ALL POS SENT ELECTRONICALLY

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 9

Best Practices to Improve Digitization

LEARN HOW Staples Improved Management of

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 10

COMPLIANCE Global Leadership Benchmarks

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 11

Leading customers have implemented an average of twelve required approval processes

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 12

Best Practices to Improve Compliance

• Make it Easy—Deploy an easy-to-use purchasing experience such as Coupa to all employees.

it’s very intuitive so

LEARN HOW Aggregate Industries Reduced

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 13

SAVINGS Global Leadership Benchmarks

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 14

PERCENTAGE OF TOTAL SPEND ON-CONTRACT

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 15

Best Practices to Improve Savings

LEARN HOW SCI Shared Resources, LLC

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 16

Insights to Improve Spend Management Outcomes Today

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 17

2016 BENCHMARK REPORT: 12 WAYS TO MEASURE SPEND MANAGEMENT SUCCESS | P. 18

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