ALI AKBAR MIRZA

187-B, Punjab Govt. Servant Housing Foundation, Shahkam Chowk, Near Bahria Town.
+92 300 437 1736 | aliakbar.mirza@gmail.com | www.linkedin.com/in/ali-akbar-mirza-sapb1

SKILLS

SAP Business One 7 Full Life Cycle Implementations, System Configurations, SQL queries, Crystal Reports
and Dashboards, Project Administration, Training of users, Functional Support, Print
Layout Design, UDO, UDT, UDF, DTW, Solution Packager etc. Email alerts, Integration
with customized web applications for CRM processes

Oracle DB10g, Oracle Forms & Reports, Custom ERP Development.

WORK HISTORY

07. 2017 – PRESENT PREMIER GROUP OF COMPANIES, GULBERG III, LAHORE

Importers and Solution Providers of Solar Panels, inverters and LED Lights
Importers and Wholesalers of Interior, Kitchen, Furniture and Bathing items
Head of IT

 Implementation and support for daily operations of SAP B1 ERP of 2 companies for 30 users.
 Provide user support for ERP, troubleshoot and resolve user’s functional / technical issues.
 SAP B1 Mailer configurations and Daily email reporting through SAP Alerts.
 Supervision of the Shipments Receipts along with import cost incorporations in SAP B1.
 Develop reports utilizing Crystal Reports for SAP Business One.
 Creation of ad hoc queries in response to business needs for facts based decisions.
 Implementation and support for Abacus SMS Caster Application and integration with SAP B1.
 Implementation and support of Abacus HCM One Payroll Add-on Module.
 Development, implementation and support of
1. Web based integrated bulk email & SMS Application
2. Web based Delivery Acknowledgement Application.
 Manage, supervise and delegate tasks to SEO Team for online e-commerce website
management along with marketing campaigns and social media accounts management.
 Manage, supervise and delegate tasks to helpdesk (IT/Networks/CCTV/Avaya IP Phones) team
(team of 5 people) wherever necessary to ensure support requests are handled in a timely
manner.

09. 2011 – 07.2017 HY ENTERPRISES – GULBERG V, LAHORE

Offset Printing Press, Stationary traders, Retailers, Uniform Manufactures and Exporters
ERP-IT Manager

Responsible for analyzing internal and external customer needs.

 Identifying and determining equipment, software and process/procedural problems, needs and
requirements.
 Conducts interviews and facilitates group knowledge transfer sessions.
 Gathers information and constructs sound, logical business improvement cases.
 Create, update and improve system documentation and user guides for current systems and
processes.
 Manages user and mission requirements ensuring accurate documentation, thorough evaluation
and complete traceability from inception through closure.
 Interview or survey users, observe job performance or perform the job to determine what
information is processed and how it is processed.
 Define the goals of the system and devise flow charts and diagrams describing logical operational
steps of programs.
 Provide end user support for various business management applications, either by direct testing
and troubleshooting or working with software vendor support.
 Manage, supervise and delegate tasks to IT/Networks/CCTV helpdesk team (team of 5 people)
wherever necessary to ensure support requests are handled in a timely manner.
 Act as liaison between internal users and ERP partner technical support.
Functional Milestones
 Managed and coordinated through all steps of Implementation with Chartered
Accountant Consultancy firm:
1. Project Preparation 2. Business Blueprint 3. Realization 4. Final Preparation 5.Go Live &
Support
 Manage, maintain and support daily operations of SAP B1 ERP of 5 companies for 50 users.
 Across 5 main locations and 11 complimentary locations with team of 3 technical resources.
 Work with functional areas / personnel to identify and analyze problems and propose solutions.
  Conducting software installation, configuration, and training.
 Provide user support for ERP, troubleshoot and resolve user’s functional / technical issues.
 Develop reports utilizing Crystal Reports for SAP Business One.
 Create, or support creation of, ad hoc queries in response to business needs.
 Implement, manage and support SAP Business One user security profiles.

09. 2002 – 07. 2010 COMPLIANCE SOFTWARES, LAWRENCE ROAD, LAHORE

Oracle Developer

 Successfully implemented custom ERP in 20+ SME businesses using Oracle Developer 6i, 10g
and 11g.
 Developed complete Inventory, Stocks and Sales for GSM Operators Franchise System.
 Developed complete Inventory, Warehousing, Sales, Purchases, POS, Payroll and Accounting
for restaurants, whole sellers, retailers daily operations.
 As Team Leader, developed customized ERP for different types of industries and according to
the needs of respective trade for 25+ clients.

TRAININGS

2 Months CORVIT COLLEGE

CCNA

3 Months CORVIT COLLEGE

RHCE

3 Days Workshop HRS GLOBAL

Business Etiquette and Professional Development

EDUCATION

2012 VIRTUAL UNIVERSTIRY

F.A, BCS-Continued

1996 GARRISON BOYS HIGH SCHOOL

Matric

ALI AKBAR MIRZA 2