Académique Documents
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We are pleased to present our fourth public sustainability report which highlights the impacts of our
operations on the environment, society and Qatar’s economic development.
We understand that the scale and the complex nature of the sustainability challenges often require a About this Report 2
joined up and integrated approach involving various stakeholder groups.
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By providing a clear and transparent picture of where we are today and what our future commitments Introduction from H.E. Minister of Energy and Industry 4
are, this report aims to engage our customers, partners, suppliers, employees, and other stakeholders
in a discussion about the role we all have in the delivery of Qatar’s National Vision 2030 and the Qatar Introduction from H.E. KAHRAMAA President 5
National Development Strategy-II (2017-2022).
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standard transmission and distribution, and excludes the generation of electricity and water.
Scope: The report focuses on KAHRAMAA’s own framework, procedures and processes in place to Governance 12
drive sustainability and elaborates further on the sustainability initiatives implemented both within
KAHRAMAA and on a nationwide level. We are committed to expand our scope in the future beyond Creating value for our stakeholders 15
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own operations to cover further information about our supply chain performance.
Reporting standard and period: This report has been prepared in accordance with the GRI Corporate Strategy 16
Standards: Core option as well as the GRI Electric Utilities Sector Supplement, and documents our
sustainability performance in 2016. Where data permits, historic figures are presented as well, however Our approach to sustainability 20
for the purpose of consistency and clarity, 2016 remains the main focus.
Future commitment: We have strived to present a detailed and comprehensive picture of our Special feature 27
activities in this sustainability report. We are committed to continuing on our sustainability journey and
would build on our sustainability reporting system in the future to be able to capture a broader data Ensuring value for our customers 33
spectrum that reflects our stakeholders’ needs and expectations.
Conserving natural resources 44
Identifying We face a variety of challenges and potential opportunities areas across a whole range of sustainability Investing in our people 54
related topics.
priority issues
to report Our materiality assessment process helped us prioritize environmental, social and economic topics Contributing to the local economy 63
with maximum impact on KAHRAMAA as well as on our stakeholders, which guided the sustainability
reporting approach for 2016. Supporting our communities 68
We engage with internal and external stakeholders to identify topics of importance, plot all identified
sustainability issues on our materiality matrix, prioritize them and decide what issues to report on. For
Looking ahead 74
further detail on the process and the key issues identified, please refer to page 24 and 25.
Acronyms 75
Engagement We hope this report will continue to enhance the communication with all of our stakeholders. Please
GRI/IIRC Index 76
connect with us to share your thoughts, feedback, or questions:
KAHRAMAA
kahramaa-qa
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brought about by wise national economic planning, stable state revenues and Qatar’s vision national economy and enhancement of productivity and organizational efficiency
of shaping Doha as a world-scale metropolis. This means continued buoyancy for the private at all state authorities to cope with international economic development. We
sector in Qatar, and a surge in economic activities in infrastructure creation and building of civic serve a rapidly growing economy and population in a region with an abundance
amenities. of fossil fuels, yet scarce in water sources. In this context, it is imperative that
Large opportunities for investment and energy trade are present, coupled with continuing we use our resources and manage our growth efficiently and wisely. To address
lifestyle improvement, development of telecommunications, information technology, this need, in 2012 KAHRAMAA launched “Tarsheed”, the National Program for
knowledge economy, renewable resources and business efficiency. Qatar’s rapid public Conservation & Energy Efficiency to create sustainable culture and lifestyle among
infrastructure expansions and real estate development are driving the continual population its residents, the public and private sector in cooperating towards conservation
growth, primarily due to the need for more expatriate manpower. Large scale investments in and efficiency to ensure optimal use of water as well as electrical and renewable
transport, communications, tourism, sports facilities and other services are on-going, such as the energy. KAHRAMAA has implemented legislative measures enforcing compliance
development of the Lusail City, Qatar Economic Zones (Manateq), Qatar Rail and M’sheireb real to the national conservation laws. It aims to influence the lifestyle of Qatar’s
H.E. DR. MOHAMMED BIN SALEH AL-SADA estate projects and other major infrastructure developments. H.E. ENG. ESSA BIN HILAL AL-KUWARI residents in domestic consumption, as well as implement water and electricity
saving technologies.
MINISTER OF ENERGY AND INDUSTRY Continuing industrialization largely due to the oil and gas sector and rapid urbanization has PRESIDENT, KAHRAMAA
generated increased demand for major improvements and expansion of basic infrastructure and Along with this effort KAHRAMAA has plans in place to support the government
services most notably electricity and water. As such, Qatar General Electricity & Water Corporation to generate at least 200MW-500MW of electricity from renewable sources such as
“KAHRAMAA” has taken all necessary procedures to guarantee the supply of these two major
KAHRAMAA is proud to solar energy. Moreover, it has implemented alternative potable water production
services and to strengthen the basic infrastructure of electricity and water sectors, to ensure the publish its fourth annual techniques such as Reverse Osmosis.
Qatar continues to sustainability and reliability of supplies. Beside KAHRAMAA efforts to develop the electricity and
sustainability report as To align with Qatar National Vision (QNV 2030) and Qatar National Development
water services in the state and to meet the growing demand for these vital services.
rise as one of the part of our commitment Strategy-II (NDS2 2017-2022) KAHRAMAA is vigorously pursuing its long
For example, Al-Duhail Superstation 11/66/220 commissioned on March 2015 at a total cost term road map and strategy including 10 strategic objectives: Optimize asset
world’s most dynamic of 255 million QR. It feeds Duhail area, Wadi Al-Banat and other vital facilities. There is also, to ensure transparency performance, Provide high quality water and electricity, Enhance processes and
and fastest growing the Strategic Mega reservoirs at Rawdat Rashid meant to secure water supplies in Qatar and is
considered the largest expansion of Qatar water storage ever. It aims to increase Qatar water
and credibility to our systems, Improve corporate governance and risk management, Ensure a safe and
healthy working environment, Attract, develop and retain a high-performing
economies to achieve strategic storage till 2026 (first stage). The project consists of 24 reservoirs at a total capacity stakeholders. This report workforce and support Qatarization, Increase social advocacy and environmental
phenomenal GDP of 2300 Million Gallons. The total cost of the project awarded contracts is QR 17 bn. 55% of
contractors are Qatari companies. The project is due for final commissioning and operation in the seeks to provide Qatari compliance, Excel at customer service, Strengthen financial performance to provide
high quality and sustainable electricity and water for better living in Qatar.
increase. The National second quarter of 2018. government institutions, Basic infrastructures are not an end in themselves; rather, they are means for
Vision 2030 guides the KAHRAMAA endeavors to provide high quality services for customers by commissioning vital investors, the academia, ensuring the delivery of goods and services. They are crucial to achieving prosperity
projects to meet the increasing demand of Qatar’s preparations to host the 2022 FIFA World Cup
country’s growth. which add more challenges to the readiness of KAHRAMAA. our suppliers and the and growth in a way that enhances the quality of life, including the social well-
being, health and safety of citizens, and the quality of their environment. We
Peak electricity demand in 2016 was 7,435 MW, 2.3% more as compared to 2015 with
general public with undertake these commitments seriously as we believe in the values of corporate
the Industrial sector peak demand of 1,560 MW in 2016, 0.1% more to 2015. Total energy relevant information social responsibility, customer centricity and teamwork in order to live our
aspirations and to meet our mandate as a sole service provider.
transmitted in 2016 was 39,667 GWh with growth of 2.1% over 2015.
on our sustainability
Total water production in 2016 was 560 million cubic meters, an increase by 5.07% over 2015. I reiterate that the real challenge we encounter is continuing our successful march.
The maximum monthly water production in 2016 was 50.1 million cubic meters in the month of approach and our We are determined to exert all efforts to maintain the place of pride KAHRAMAA
October, an increase of 1.7% over 2015. performance in 2016. It has achieved. We endeavor to promote and maintain the good relationship with
our customers. In fact, these objectives demand focus on sound and prudent
KAHRAMAA is implementing strategic planning and transformation program to enhance also provides the end-user business planning in order to achieve sustainability and KAHRAMAA is capable
customer services, meet demand growth, improve business efficiency and strengthen its
workforce, through implementing smart technologies such as smart grid to the Electricity with an understanding of realizing it. We look confidently into the future and feel proud to be part of
Qatar’s success story.
Network and other state of the art solutions. KAHRAMAA’s continued vision is to transform and appreciation of the
itself into self-sustaining business, providing high quality and sustainable electricity and water for
better living in Qatar. development of electricity,
Thanks are due to His Highness, Sheikh Tamim Bin Hamad Al Thani, the Emir of the State of water and district cooling H.E.Eng. Essa Bin Hilal Al-Kuwari
Qatar for his extensive support for KAHRAMAA business development, thus contributing towards sectors in Qatar. President, KAHRAMAA
the prosperity of the State of Qatar. Thanks are also due to all KAHRAMAA employees for their
efforts towards achieving KAHRAMAA’s objectives and enabling KAHRAMAA in achieving much
success in 2016 and beyond.
22 MIGD
First water capacity
Zero
Invested over
98
Qatari students and employees
30
Bulk Customers universities while working
Successful issuance of over the past 5 years
Billing using remotely tenders awarded (industial)
collected reads Total of by Materials Department
26,977
with value of 2.13 Billion QR Implemented
the Energy Efficiency Labeling
38.6
Decree for air conditioners
Electricity reads
15,322 ISO:9001/2008
million
Working man hours celebrated
for electricity projects - Phase 10
Overall water quality
reached high levels at
98.1%
Water reads Maintained an Average Quality Management System
Water Stock level of certifications for Technical Affairs,
2.8
Water Network, Human YTD
Resources, and Public Relations, Implemented the
days 92.2%
and Communications Rationalisation Law No.
93%
Departments 20/2015, with fines for wasting
Condition Monitoring ISO:9001/2015 certification water upto 20,000 QAR
Accomplishments for IT Department
9.5
(Estimated Net Savings) Total revenue of paper waste recycled
34
within KAHRAMAA operations
54,666
QAR billion
Distribution MQR
35
91%
Transmission Issued a regulation with the hours on Employees
MQR Cumulative savings of Training
Ministry of Environment to
8.5
ban the import of inefficient
Monitored
20%
of the distribution network
Tungsten lamps million tons
covering 11900 assets with
overall health index 93% and 18% of carbon emissions Number of pipe bursts per
Reduction in natural gas reduction on water and through Tarsheed program 100 Kms decreased from
electricity consumption per (When compared to the 10.2 in 2012 to
5
consumption Due to DC
Services (1.00 Million Barrels capita thanks to 4th year of baseline in 2012)
TARSHEED (Since 2012) in 2016
of Oil Equivalent)
Total number of customers
344,445
Electricity –
2.8
Water – 297,261
Utilized MM3 of
Recycled Water In District
Cooling by 2016
Water Losses
Non Revenue Water (NRW) New Department of Planning Member of the national Enhanced transmission Reduction of portable
10.4%
and Development of and distribution networks water usage by
56%
renewable energy committee
Production and Water in Qatar, to oversee at a total cost of over
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Up to the year 1999, electricity QP (Qatar Petroleum) remains the sole source of natural gas as fuel for the Power & Vision To achieve our ambitions, we have identified five values to
generation and water production, Water Production facilities run by the IPWP’s. In 2016, there has not been a significant guide us in our everyday operations and in our interactions with
Providing High Quality and Sustainable others:
transmission and distribution services change in the size or structure of KAHRAMAA’s operations and our supply chain. Electricity and Water for Better living in Qatar
were carried out by the former Ministry
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As it directly interfaces with consumers, forecasting of electricity and water demand in Customer centricity: We put our customers at the centre
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have been built to accommodate improvement, which will help us advance our business
Employees from performance.
2,862
Qatar’s increasing power and water
Our core business areas
needs. Transmission and distribution
of electricity and forwarding and
44 different Teamwork: We all work as a team. We believe that only by
Number of employees nationalities Formulation of Power & Water Purchase Agreements
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Electricity and Water Corporation), Electricity – 344,445 Total revenue Own, construct and operate electricity & water requirements and companies are expected to disclose not only
headquartered in Doha, Qatar. Water - 297,261 transmission and distribution networks in the State information on how they manage their business today but
of Qatar also how they are planning for the future. This report reflects
KAHRAMAA operates and maintains
37%
Total annual our strong commitment to be accountable and transparent by
the sole electricity and water network production of water Set-up plans and programs for development of
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to invest in the power generation and the power generating units and sent practices for electricity & water supplies to buildings corporate objectives and to celebrate our achievements.
water desalination business, otherwise out to the grid for customers - and facilities
known as IPWP’s (Independent Power
and Water Producers), adopting global
39,667 GWh Provide consultancy services related to its activities
Our 10 corporate objectives guide our business approach and
management in the coming future by helping us to relate our
and operations everyday practice to Qatar’s needs for sustainable long-term
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trends of deregulation.
growth.
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an impact on achieving Qatar’s goals of mitigating the harmful emissions of climate
The world finds itself being disrupted by a combination of three forces of change: technology, globalization, and
change. The increasing use of renewable energy within our energy mix would allow
demographics. They affect the way we work, the way we live and the way our society is changing. So these changes,
Qatar to meet increasing domestic demand, contribute to enhancing energy security
climate change, empowered customers, rapid urbanization, new generation of information technology are some of the new
and reduce the consumption of natural gas within the country, allowing additional
megatrends that global decision makers needs to consider when forming future strategies.
revenue for the country through export. The renewable energy policy is currently
The Sustainable Development Goals (SDGs) address the pressing social, economic, and environmental problems. being developed under the umbrella of Ministry of Energy and Industry and with
Governments, businesses and civil society, under the umbrella of United Nations, have all agreed 17 common Goals in support of KAHRAMAA and concerned authorities in the State.
September 2015, that we need and want to achieve at a global community level by 2030.
Qatar recognises that sustainable development can only be realized when there is social progress, economic growth
and environmental change and has been committed to achieving sustainable development since 1971, starting with the
Millennium Development Goals (MDGs), the precursor to the SDGs. The State of Qatar, through the Qatar National Vision
2030 and the Qatar National Development Strategy II (NDS2 2017-2022) is focused on eight priority areas: economic
diversification, environment sustainability, education, healthcare, social protection, public safety and security, culture and
sports, and international technical cooperation.
KAHRAMAA today faces some real economic, social and environmental challenges and considers them as potential business Water security is at the very heart of Qatar’s survival. Aside from our basic human
opportunities. The State of Qatar continues to grow as one of the most dynamic economies in the world putting significant
pressure on its natural resources. This combined with a rapidly growing population, modernization, and urbanization, lead
Water sector survival, our geopolitical security, economy, industries and communities all rely on
to fast rising energy and water demands. And the figures are supporting these trends. KAHRAMAA aims to integrate the 17 context a guaranteed and safe water supply. Accordingly, bettering Qatar’s water security
outlook is one of the country’s three key Challenges in the QNV2030, along with
SDGs into its sector projects, taking into account the challenges and successes of national development. By following a result- energy security and cyber security.
oriented strategic planning approach, economic, social and environment aspects of development have been integrated into
KAHRAMAA’s corporate objectives, that seeks to achieve Qatar’s Vision 2030. Qatar has a shortage of natural water resources and the country only gets seven inches
of rain per year. The country relies on 99% desalination of water from the sea to meet
the needs and demand. This is in addition to groundwater, which is threatened by
depletion due to overuse and weak compensation. As such, there is dire need to look
for non-traditional and sustainable sources of water.
Water demand in Qatar has grown by an annual average of 10.6% over the ten years.
With 518M cubic meters (2015) and 540M cubic meters (2016) of water consumption,
the trend is expected to hit 900 m3 by 2025. KAHRAMAA, whose water networks
cover 99.8% of Qatar’s water supply, ensures that everybody has access to clean water.
Water conservation, efficient water use and water recycling are the most important
Electricity sector The electricity sector in Qatar for example has undergone a remarkable development
over the past years according to the objectives and timetable of First Qatar National
drivers that support Qatar’s quest for water security.
context Development Strategy (NDS 2011-2016), with generation reaching 42,307 GWh in KAHRAMAA has realized many achievements in the past six years according to the First
Qatar National Development Strategy (NDS 2011-2016). A number of objectives were
2016, which is almost double of that in 2008.
achieved in 2016 in the water sector including the inauguration of the Ras Abu Fontas
KAHRAMAA has embarked on a transformation journey by linking its corporate stations (22 million gallons/day production capacity), the increase of the capacity of the
strategy with Qatar National Vision 2030 and the NDS, adopting ‘excellence’ as its reservoirs by 77 million gallons, and the decrease of the total losses and leaks in the
slogan in all its operations and promoting the efficiency of the energy sector. We are network to less than 10%.
adopting taking procedures to reduce production costs and wastage, price, electricity
and water in line with economic costs after verifying the operational efficiency of all KAHRAMAA launched Tarsheed in 2012, which has succeeded through its various
independent producers,to ensure efficiency-based economic operation. initiatives and projects to reduce the per capita consumption of water by 20% by the
end of 2016 to 208 m3/Person/Year. KAHRAMAA strategy for 2017-2022 seeks to
Each year, KAHRAMAA studies the demand for electricity for the next five years and reduce per capita water consumption by another 15%.
upgrades it annually. The annual rate of increase in electricity demand in Qatar is about
8%, which is among the highest growth rates in the world. KAHRAMAA’s biggest Water recycling and reuse have also undeniably climbed higher on the agenda
commitment is to meet this challenge. of Qatar’s water-related stakeholders, including the Ministry of Municipality &
Environment and the public works authority, Ashghal. Now, treated sewage and
The 2016 Sustainability Report presents a summary of the most important projects industrial water are used for garden irrigation, landscaping, construction works and
in the electricity sector implemented by KAHRAMAA to reduce the per capita district cooling services. Desalination plants have evolved rapidly over the last two
consumption rate (Tarsheed- National Program for Conservation & Energy Efficiency) decades and approximately 150 countries now use such technologies to help meet
and secure the demand for electric power and the main projects to be implemented in their fresh water requirements.
the near future as part of the National Development Strategy (NDS-2 2017-2022).
The success of Qatar’s desalination technology highlights the importance of investing
Although Qatar is the world’s largest exporter of liquefied natural gas (LNG), the human and financial capital into water-related research and development (R&D). Such
cleanest hydrocarbon fuel, which is serving Qatar’s goal of sustainability and supporting efforts will be integral to developing efficient technologies and scalable infrastructure
its pioneering efforts to preserve the environment, NDS-2 2017-2022, achieve under to meet water demand up to 2030, as well as ensuring we cope well with any
the guidance of His Highness Sheikh Tamim Bin Hamad Al-Thani, the Emir of Qatar, natural disasters. Our R&D team has built strong and cooperative relationships with
aims to develop the mixture of energy used locally to include renewable energies, so similar teams in Qatar – a unified effort is the only way we can all succeed. We must
that the contribution of solar energy generates between 200-500 MW of electricity. collectively improve Qatar’s water security by finding solutions that navigate the
logistical and cultural barriers that stand in our way.
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Manager Manager
Human Resources Transmission
Safety Operations • Internal Audit function
and Fault Analysis Unit Committees and • A two-tier Tender Committees
Manager Manager
Distribution
functions to manage • Business Conduct Committee
Operation & Control • A corporate Quality Management System Electricity
sustainability issues Networks Affairs (ENA) Safety Rules Committee
Manager Manager
Manager Planning and Development Conservation Manager Manager Manager • Qatarization Committee
Maintenance of Production and Legal Affairs Planning & Quality Planning
& Energy Efficiency • Research & Development (R&D) Committee
& Field Services Water Resources We have various committees and
functions within KAHRAMAA which • Smart Network Committee
Manager Manager Manager Manager actively manages and provides • Network Security Committee
Manager Manager
Health, Safety & Public Relation District Cooling
Planning
Environment & Communication
Customer Services
Services
Control System oversight on sustainability related • Work Safety Assurance Committee
risks and opportunities within our • Emergency Committee
value chain. Some of these include,
• Information Security Steering Committee
• Grievances Committee
• Faults Follow-up Committee
Governance for sustainability reporting
• Tarsheed Facilitation Committee
The Sustainability Task Force within KAHRAMAA consisting of each department head approves and signs-off the data or • Inspection & Pricing Committee
representatives from various departments such as HR, Internal information allocated to their respective department. The • Disciplinary Committee
Audit, Customer Services, Conservation & Energy Efficiency, Conservation and Energy Efficiency Department, acting on
Planning and Quality, Health & Safety, Water Networks, • Smart Grid Committee
behalf of H.E. the President is responsible for the review of
Electricity Networks, District Cooling and Technical Affairs is the reported content in this report with the final sign-off by
responsible for the collection of performance data on KPIs in KAHRAMAA’s President.
line with GRI guidelines. To ensure accuracy of reported data,
KAHRAMAA is the sole transmission and distribution system owner and operator (TDSOO) for the electricity and water sectors
in Qatar. Our company is responsible for forecasting electricity and water demand in Qatar and plays a key role in regulating
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water and water and electricity consumption in the country, through regulations, standards, and codes of practices. There are
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opportunities for resource conservation across all stages of our value chain and KAHRAMAA is working with our suppliers,
operations and customers to achieve them.
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Risk management
KAHRAMAA acknowledges that Risk and monitor risks which could have
a potential impact on our corporate
Certification and 99.9% of
Management is an essential element for Qatar Petroleum (QP) 3072 employees
good corporate governance practice. We objectives. In 2016, our risk register listed
the top 26 risks facing KAHRAMAA –
audits Supplies Natural Gas from 44 different
procurement
budget spent on
believe that successful risk management as Fuel to the IPWP nationalities
including diverse risks such as availability KAHRAMAA strives to ensure quality local suppliers
would allow us to ensure compliance
to regulations and internal policies and of talent, loss of power supply, in every aspect of our business
procedures, provide increased assurance inadequate IT structure, lack of systems operations. We comply with international
on control effectiveness and enhance to innovate, unavailability of alternative management systems to ensure that
the decision making process within water resources, environmental hazards, we meet the highest quality standards
the organization. An effective Risk and others. within our organization. We conduct
KAHRAMAA KAHRAMAA KAHRAMAA
Management process also provides the regular internal audits and carry out Customers
Supply Chain Operations
opportunity for management to enhance process improvements to ensure
The Strategic Planning Section of
an organization’s culture based on ethical compliance with ISO 9001:2014 Quality
the Planning & Quality department is
values consistent with those expected of Management System. In 2016, our
responsible for the risk management
KAHRAMAA and its employees. Internal Audit Committee completed 14
function and for the development and
audits, surpassing our target of 8. These
coordination of risk management systems
audits included Risk Management and
KAHRAMAA’s risk management policy within KAHRAMAA. The Risk Officer and
Performance Management reports, and
focuses on the identification and the Risk Management Committee act
in coordination with the IT department,
assessment of risks, as well as the on behalf of our President to manage
we also completed the Security Matrix.
proactive implementation of mitigation all activities related to risk management
measures. Our departmental and within KAHRAMAA. Production of
Distribution Resource
corporate risk registers helps us to record electricity and water Transmission Delivery
Conservation
desalination
INDEPENDENT POWER
AND WATER KAHRAMAA CUSTOMER
Memberships • Arab Union of Electricity
PRODUCERS (IPWP)
• Gulf Cooperation Council Interconnection Authority
and associations (GCCIA) • Own, construct and operate electricity & water
• Formulate power & water transmission and distribution networks in the • Provide new connections,
• International Council on Large Electric Systems (CIGRE) purchase agreements state of Qatar generate bills and collect
KAHRAMAA continues to play an active (PWPA) and provide the
• Set- up plans and programs for the usage fees
role as a member of a number of national • GCC CIGRE – (Secretary-General on CIGRE GCC) necessary technical and development of electricity & water
KAHRAMAA role
and international organizations and corporate support for the transmission and distribution networks • Ensure safe and reliable
industry associations. We seek to utilize • GCC Electricity & Water Conservation and Customer establishment of power • Lay out regulations, standards and codes of water and power supply
these platforms to learn from best Service Committee generation and practices for electricity & water supplies to
desalination ventures in buildings and facilities • Encourage resource
practices and to promote our approach to • Arab Renewable Energy & Energy Efficiency Committee Qatar conservation through
sustainable business within the region as • Support employment of qatar citizens
• GCC Benchmarking Committee • Engage with suppliers to ensure compliance regulations, customer
well among our peers: • Purchase power and with health and safety and environmental engagement and digital
• Arab Union water from IPWPs requirements solutions
• Ensure occupational health and safety of
• Permanent Water Resources Committee employees and contractors
• Conservation Media Committee Value for our stakeholders
• Economic value to the • Provide reliable power and water supply to all • Ensure customer
• Renewable Energy Committee Government of Qatar users in Qatar satisfaction
through competitive • Operational efficiency to reduce wastage of
• General Security Committee, Cyber Security Committee power and water power and water through transmission losses • Customer awareness on
purchase agreements or water leakage resource conservation
• Experts Municipality Follow-up Committee • Support national • Support Qatarization agenda of the and efficiency to support
• Other prominent local and regional committees related strategic objectives Government protection of scare
to electricity and water • Corporate objectives aligned to the Qatar natural resources in
National Vision 2030 and the National Qatar
Development Strategy
• Encourage sustainable practices through
supplier engagement
sustainability
objectives (QNV) Development Goals (SDGs)
(2017-2022)
Responsible exploitation of
Provide high hydrocarbon resources Sector 2: environment
quality supply sustainability, natural
Building environmental awareness
of water and resources and built
among the population
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electricity environment
Encouraging sustainable technologies
Sector 1: Economic
Strengthen Open and flexible economic structures
diversification and
financial capable of competing in a changing
development of private
performance world
sector
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• Quality of service
• To understand our • Achieving high level • Ensuring value
• Direct meetings • Transparency
Customers customers’ needs of satisfaction from for our customers
• Customer surveys and get their our customers and • Pricing
• Conserving
Engaging our For KAHRMAAA, we consider our stakeholders as our partners who would help us • Call centers feedback on our building a long-
• Service access natural resources
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achieve our strategic objectives. We value transparency in all our business activities performance lasting trust
• Reliability of service
stakeholders and seek to foster trust through open and transparent communication with all our
stakeholders. Continuous engagement with our stakeholders lays the foundation for • Influence our • Contributing
Business • Direct meetings • To exchange • Local communities to the local
the functioning of our business, and is a precondition for the successful fulfilment knowledge and
reputation
partners • Conferences economy
of our values in all aspects of our activities. We acknowledge the wide range of support local • Focus on partnerships/ • Qatar’s socio
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stakeholders across our value chain who are influenced directly or indirectly by our • Other events communities economic agenda • Supporting our
• collaborations communities
services and operations. To ensure that we improve our stakeholder engagement, we
continuously seek to develop new engagement channels and introduce improvements • Influence change
• To involve suppliers
in our communication methods. across the value chain • Investing in our
Suppliers in exceeding • Health & safety
• Direct meetings people
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contractors) • Procurement policy and to deliver reputation • Governance and
excellence
• Tenders on responsible
• Transparent • management
organizational • Working conditions
communications with systems
operations
contractors
• Surveys and other
• feedback mechanisms
• Enhance productivity, • Health & safety
• Internal • Engage employees
quality and leadership • Investing in our
in shaping • Working conditions
Employees • communications, people
KAHRAMAA’s • Enhance image
• events, publications • Career development
future direction and reputation to • Supporting our
• Intranet attract prospective • Operational communities
employees excellence
• Training & development
• opportunities
102-46
materiality assessment carried out as part of our annual sustainability reporting
specific focus on improving the materiality process. In 2016, we have adopted the GRI process, provides us with the opportunity to continuously assess the significance of
Reporting Standards as the guideline informing our reporting approach. To identify sustainability issues for KAHRAMAA and validate them using feedback from internal
potential sustainability issues for KAHRAMAA, we have carried out an in-depth review and external stakeholders. We strongly believe that the materiality assessment forms
of the GRI topics, our corporate strategy, sector-specific GRI reporting requirements an important basis for strategic decision-making and a reminder of stakeholder
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for the power and utilities sector, national strategic objectives as per QNV 2030 and expectations on the role of KAHRAMAA in Qatar.
NDS 2017-2022, topics reported by our peers, and the Sustainable Development Goals
(SDGs). Through focused interviews with internal and external stakeholders, we were
able to prioritize the most important sustainability issues for KAHRAMAA. The content
for this report was developed with specific focus on the top 10 topics identified by
our stakeholders which has helped us develop a report to address our most pressing
sustainability risks and opportunities. Material sustainability
topics identified in 2016
Process for identifying
topics to be reported
KAHRAMAA’S MATERIALITY MATRIX 2016
High
sustainability issues relevant to - Developed the materiality plot based
KAHRAMAA based on review of, their perspective Emissions Occupational health & safety
on scoring methodology with
- Material topics identified in the - The assessment was conducted in KAHRAMAA’s impacts on the x-axis and
previous reporting period accordance with the preliminary Human rights assessment
influence on stakeholder decisions on
IMPACT ON STAKEHOLDERS
- Corporate strategy criteria developed assess each topic the y-axis
- National strategic objectives including based on KAHRAMAA’s impacts and its
QNV 2030, and NDS 2022-2017 - Categorized topics to ensure
influence on stakeholder decisions
- Qatar Energy and Industry Sector alignment with GRI standards and
Outcome: Ranking of KAHRAMAA’s corporate objectives and Diversity & equal opportunity
Sustainability Program
sustainability topics based on the Balanced Scorecard Local communities
GRI Standards, GRI sector supplement
internal & external stakeholder Anti-corruption
for Power and Utility sector, SASB sector Outcome: Identified material Qatarization
guidelines, industry and sector specific feedback Disaster/ emergency planning and response
topics for KAHRAMAA Customer satisfaction
guidelines Customer privacy
Medium
- Issues identified by international and Economic performance
regional peers
Indirect economic impacts
- SDGs relevant for Qatar and the sector
Support local suppliers
Following the aforesaid activity,
materiality questionnaire was developed Effluents and waste
to enable both internal and external - The topics identified as Compliance
stakeholders to prioritize the topics 2 3 material were reviewed Demand-side management
based on KAHRAMAA’s impacts as well and validated by the
head of the
Research and development
as influence the decisions of PRIORITIZATION
stakeholders STAKEHOLDER AND Sustainability Task Force
ENGAGEMENT TO CATEGORIZATION on behalf of
Outcome: Selected 25 potential RANK TOPICS OF MATERIAL KAHRAMAA’s Market
Low
Special Feature:
The table below describes the meaning and boundaries of each identified material issue, which helps to clarify the importance of
each topic to KAHRAMAA and our stakeholders. The topics have also been mapped to our corporate objectives to highlight the
applicability of each topic to our long-term strategy.
Regulations to Optimize
102-47
Material topic
identified
Relevance of this topic to KAHRAMAA
Link to KAHRAMAA’s Corporate
Objectives
Importance within
KAHRAMAA
Importance
outside
Relevance/
boundary outside
Page
numbers in Our Resources
KAHRAMAA KAHRAMAA this report
People excellence-Attract,
Local hiring will assist KAHRAMAA in
develop and retain a high-per-
Qatarisation creating a positive impact on the local ●●●● ●●● Local communities 57,58,65
forming workforce and support
economy as well as community
Qatarization
Occupational Ensuring well-being of its employees People excellence- Ensure a safe
Contractors
health & will help KAHRAMAA retain staff and and healthy working environ- ●●●● ●●●● 60,61,62
safety improve its productivity ment
Providing skill-gap based trainings will Operational excellence- Enhance Policy-makers and
Training and
improve employee satisfaction and help process and system ●●●● ●●●● government agen- 59
education
KAHRAMAA in retaining them cies; suppliers
Respecting human rights within the Local communities,
organization as well as in the supply Community & social excel- policy-makers and
Human rights
chain will help KAHRAMAA reduce risks lence-increase social advocacy ●●●● ●●●● government agen- 13
assessment
and enhance its reputation and brand and environmental compliance cies, suppliers
image
KAHRAMAA can improve its services,
increase customer lifetime value and Customer excellence- Excel at Customers, business
Customer
reduce any negative word of mouth customer service ●●●● ●●● partners, suppliers 36
satisfaction
by focusing on outcomes of customer
satisfaction
Operational excellence- Enhance Policy makers
Promotion of energy conservation and
process and system and government 29,30,
Energy use energy efficiency measures will reduce
Community & social excel- ●●●● ●●●● agencies, local com- 31,47,48,
and efficiency the energy footprint within the value
lence-increase social advocacy munities, business 51,52,70,71
chain
and environmental compliance partners, suppliers
Operational excellence- Enhance Policy makers
Undertaking water management
process and system and government
Water use activities in a water scarce region will 29,30,31,
Community & social excel- ●●●● ●●●● agencies, local com-
management ensure uninterrupted services as well as 49,51,70,71
lence-increase social advocacy munities, business
improve its reputation
and environmental compliance partners, suppliers
Improper handling of hazardous Operational excellence- Enhance Policy makers
waste can damage terrestrial as well as process and system and government
Effluent and 53
marine life will have negative impact Community & social excel- ●●●● ●●●● agencies, local com-
waste
on KAHRAMAA as well as on the local lence-increase social advocacy munities, business
environment. and environmental compliance partners, suppliers
Policy makers and
Putting in place plans and processes Customer excellence- Excel at
government agen- 30,31,41,42,
Availability & to ensure availability and reliability of customer service
●●●● ●●●● cies, customers, 43,48
reliability its services can help KAHRAMAA earn Operational excellence-Enhance
business partners,
customer loyalty processes and systems
suppliers
Policy makers and
Improving system efficiency by improv-
government agen-
System effi- ing generation efficiency and reducing Operational excellence-Enhance 47,48,50
●●● ●●● cies, customers,
ciency transmission & distribution losses will processes and systems
business partners,
improve KAHRAMAA’s finances
suppliers
Note: Our key material topics have various level of importance inside and outside the organization. We have there-
fore mapped the potential degree of this importance ● – being low importance and ●●●● – being high importance.
The importance of
regulation to rationalize Qatar transitioning to
resources in Qatar smart meters
With decisive implementation plans to
Government regulation can often be a driver for rationalization of resources.
make the country a pioneer in smart
Certainly, resource management regulations can create challenges for sectors,
energy management, KAHRAMAA has
businesses and their customers, and the entire society by mandating certain
covered the complete geographical
standards that must be achieved, such as lower emissions, fuel consumption or
roll out of the smart meter project
water reuse.
across the country by 2016. Smart
But these challenges can be leveraged as opportunities for these stakeholders meter deployment provides real-time
to rethink not only their behaviors and also their standard operating procedures. information on the energy, water or
Regulation can drive sustainable economic growth, which is vital to the long natural gas consumption of a building
term success of a business, customers and ultimately the overall State of or home.
Qatar. Regulation can also create a more level playing field within the energy
The country’s steady movement
and industry sector industry, empowering businesses to understand how they
towards an overall smart energy
compare to their peers and enabling consumers to compare apples to apples
approach is supported by the
when making purchasing decisions.This ability to benchmark one company
installation of smart grid projects and
against another can be a powerful motivating factor when developing business
its related technologies such as smart
strategy and making decisions.
meter that benefits consumers and
Companies in Qatar that are increasingly focusing on resource rationalization are energy providers in ways more than
also leveraging more advanced technology as a means of driving business results. one.
New technology allow them for greener processes or new processes that create
Additionally, it enables KAHRAMAA
opportunities for greener technology in alignment to the new NDS 2017-2022.
to optimize energy consumption
and promote energy efficiency. By
Insightful, forward looking regulation help us build a adding the intelligence of IT to power
distribution, KAHRAMAA aims to
sustainable Qatar attain sustainable development
and significantly improve the
Our policy input and development review activities tackle technically complex
power infrastructure in the country.
challenges. Through our participation in the government decision making
Encompassing a broad portfolio of
process that guides growth, redevelopment, revitalization and intensification
technologies, smart grids ensure
throughout KAHRAMAA’s influence, we advocate to our governmental partners
optimized usage of energy usage
and stakeholders to integrate innovative strategies for energy and water
and support increased penetration of
conservation and other sustainability considerations that support the Qatar
renewable energy.
National Vision 2030 objectives.
With the state of Qatar witnessing
We assist ministries and regulatory bodies by providing advice on best
rapid growth in the power sector,
conservation practices and development direction within local communities and
the government has also undertaken
businesses. In 2016 we were involved in many activities including comprehensive
massive initiatives to achieve its noble
reviews of existing practices, creation of codes and development of laws to
vision of attaining a significant increase
facilitate improved rationalization of resources in the State of Qatar. This work is
in renewable and energy efficiency.
very progressive and is increasingly important in light of heightened challenges
due to climate change and water scarcity.
regulations among
Low Voltage Electricity & Water
Installations Regulations
DISTRICT COOLING
Design & Water Management
Code 2016
of Water Cooled Central Air conditioning changes or transfers therein, and all acts supervise spending.
Systems for comfort cooling or process of connection to or separation from the
cooling applications.
our customers public network. Carrying out any of
those tasks are permitted only after
LEDs save 80%
of energy as compared
obtaining a license from KAHRAMAA. to the usual
ADVANCE METERING CODE 2016: incandescent bulbs
additional Drawing named “Advanced
Re
Metering Infrastructure Layout” shall
gu DECREES
lat
CS-CSI-P1/C4
Low Voltage Electricity & Water
ADVANCED
METERING
INFRASTRUCTURE CODE 2016
Body
guidelines that promote the design, AC EER & EEL DECREE: to
construction, installation, maintenance, renewable energy help customers determine the
KAHRAMAA
CS-CSI-P1/C1
Low Voltage Electricity & Water
Installations Regulations
ELECTRICITY
committee, which
WIRING CODE 2016
WATER
Performance highlights
• Added more than 19,828 new water customers, and more
GRI Standards than 15,135 new electricity customers
alignment • Answered call rate was 71% in 2016
We used the following disclosures • 95.3% reduction in response time to customer complaints
from GRI standards and Electric
• 94.74% reduction in repair time for water-related issues
utilities sector disclosure in this
section: • 70% satisfaction result according to customer survey with
customer care
103-1, 103-2, 103-3, 417-1, 418-1,
EU1, EU3, EU4, EU10 • 38,500 Faulty water meters replaced by smart meters
Gl cal
an rs
expect more,
2030 our people, assets, systems and includes various e- services; electronic from our customers in 2016. better and
lo
m me
ob tre
ds
faster services
processes will set a global benchmark for certificates, service tracking, tariff details,
al nd
de sto
Tracking
performance, technological innovation, tenders, auctions, awards, a separate Our Planning & Quality Department also
an s
behavior
Cu
environmental sustainability and social portal for the ongoing National Program conducts regular internal audits and patterns
d
Well-informed
responsibility, in electricity and water for Conservation and Energy Efficiency, as customer satisfaction surveys. In 2016, customer and Customer at
sector. well as Tarsheed’s children site. KAHRAMAA organized and conducted a equipped with a the center
pool of social of our
customer satisfaction Survey where the media decision-making Tailoring
Since the launch of Phase I of its We have established a robust Customer results demonstrated 70% satisfaction from channels services
transformation to a smart organization Relationships Management framework the Customer Care. Customer experience to individual
customers
project, KAHRAMAA has aimed to and a platform to serve as a master was improved by launch of new software
revamp the entire customer experience source of customer data. These initiatives at customer call centre. Answered call
and ensure expectations are met and would improve the availability and quality rate was 71% in 2016. The percentage
our customers are highly satisfied with of customer information that is visible for answered call rate has recorded high figures Re-thinking our overall approach to customer management
KAHRAMAA’s products and services. our customer facing stuff and will help across 2016 however we believe further All these trends present an opportunity to fundamentally re-think our overall approach to customer management,
them further provide efficient customer improvements could help us perform even the integration of customer management data and systems, connect better with the customer, and identify new
As KAHRAMAA goes through a process service. Our new procedures and policies better. value-added, potential services.
of transformation, we continue analyzing are designed to achieve high levels of 2014 2018 2019 2022 2028 2030
and assessing the key challenges we customer satisfaction. We have in place According to the results, efficiency is now
meet in securing world-class customer a well-built system to control the smooth top of mind for our customers and it is Phase 1: Corporate Objectives Phase 3&2: Potential Corporate objectives
service, and have placed actions in place flow of any customer application, and to seeing as an opportunity to save money
to address them in a timely manner. assure the customer to get the correct and energy. In 2016 the IT department at Customers receive • Differentiate our customers Customers perceive Customers trust
Excel at customer services Kahramaa as highly us and their
Our customer base – both water and information on tracking the application KAHRAMAA continues working on a service consistently high experience and increase value
electricity customers – continued to through which customers are able to check added service offerings. responsive to preferences and
process. The system allows the electronic standards of service
from us • Anticipate, influence and their changing behaviours are
increase in 2016 and KAHRAMAA are archiving of documents to ensure their bills, building permits and service
respond to the changing needs and shaped by it.
investing in people and technology customer data integrity and to ease connections through ‘SMS Solution’. preferences
customer needs
capabilities development to match traceability.
these needs and enhance customer KAHRAMAA has now a strategy to make all
engagement with our services. its services ‘smart’ to enhance the quality of
services and efficiency it offers. It sees this
move as time-saving and enabling its client A dedicated team to unite the organization behind the strategic objective
base to make online transactions round- CS Installation: Accounts Meter monitoring Automated Meter:
Customer Care & Bulk customer
225,027 the-clock, from all over the world. Through Call Center Handles heavy industries and customers with section: billing section: deals with Recording (AMR):
2011
242,552
2013
Customer Service
310,107
19,828 new water His Excellency Eng. Essa Bin Hilal Al-Kuwari, president of
277,433
customers, and more KAHRAMAA, honored the stuff Customer Services Department
2015
answered call rates to ensure we provide the best quality service to our customers
Through partnerships, KAHRAMAA is
KAHRAMAA
with a total average of which matches global international standards. On our journey to
working towards establishing a smart
grid system in Qatar: Advanced Metering
95.03% throughout the become smart organization by 2016, these initiatives are highly
supported by KAHRAMAA’s President and top management who • We have partnered with one of Infrastructure (AMI)
year. provide direction and inspiration to fully live up to our motto of the world’s leading utilities in the
Customer-Oriented Utility. smart grid field (IBERDROLA, the pilot project
Spanish utility) as a pilot project
to analyze KAHRAMAA’s network
and study the opportunity in
applying smart grid.
Portable water meter mobile test bench
• We work in close partnership with KAHRAMAA AMI pilot project scope involves around 10,000+ water and
This project intended to check the accuracy of water meters on the center and with the Qatar 15,000+ electric customers who reside across two zones (Westbay, Al-Sadd)
site for tackling customer complaints (High Bill) related to the Environment and Energy Research in Doha, Qatar. AMI project is expected to cover all over the state by 2017.
meter accuracy. This allows for time, cost and manpower saving, Institute (QEERI), to research and
develop smart grid solutions for In 2016, we connected remotely a total of 14,968 electricity smart meters
comparable to the Station Test Bench. and 9,930 water smart meters in AMI Zones. AMI Pilot project Major
the state.
The quick test can be performed on site for the water meter‘s elements include Smart Meters, Data concentrators, Head End System (HES),
accuracy by the Portable Water Meter Tester within 1 hour. We are • KAHRAMAA and Belgian Meter data Management System (MDMS).
currently studying the setup of the Mobile Portable Water Meter consultancy Elia Grid have signed
Tester fitted in a customized vehicle. an agreement to share knowledge
experience around smart grid
development.
Improving responsiveness KAHRAMAA has also a text messaging service where subscribers – citizens and
expatriates alike – are notified by the facility about their monthly consumption
of electricity and water. The application will also submit information on average
To give our customers more opportunities to communicate with our Customer consumption for the purpose of promoting energy efficiency awareness.
Care representatives, we have introduced new working hours for our main
Customer Service Centre located at ‘D’ Ring road. The working hours have been KAHRAMAA seeks to develop its services to keep in pace with the latest regulatory
increased as a result of the growing number of KAHRAMAA’s customers. To help and technological developments of services. We have also developed an ambitious
us deliver on our promise of Customer-Oriented Utility, we are committed to road map for the smart shifting of all its services. This road map aims at upgrading
listen to our customers and get their requirements and expectations fulfilled. the level of services offered to our customers according to highest levels of efficiency.
These services comes within the framework of continuous improvement in order to
increase the customers’ satisfaction through saving time and efforts via achieving
circulations electronically at any time and from anywhere without referring to
KAHRAMAA or any branch of customer services.
We ensure safe and clean drinking water to high standards and quality, water
KAHRAMAA Water is subject to a yearly sampling plan samples are collected and tested from the
storage reservoirs and networks up to the service connection points
Quality Lab
KAHRAMAA Water Quality Lab has been established as a fully equipped laboratory to
conduct analysis of around 93 different water quality parameters by using the latest
methods for water testing. The lab houses laboratory units that are intended for use
in emergency and special cases. To ensure high level of results credibility and accuracy,
the Lab has coordinated efforts with Planing & Quality Department (PQ) and HSE
departments to establish a quality management system.
In 2016, the Lab successfully renewed its ISO 17025:2005 quality certificate, which
reflected KAHRAMAA’s strong commitment to comply and exceed international
quality standards. By receiving this certification, KAHRAMAA’s Lab became one of
the 211 worldwide non-commercial chemical labs allowed to use the logo of the
American Association for Laboratory Accreditation (A2LA).
The Lab in collaboration with HSE and KAHRAMAA’s Operations Department conduct
regular scientific studies to help provide a baseline data for future developments.
99.6%
Manager Planning & Quality
Moreover, 75% of the Cyber Security Project has been accomplished for SCADA
Last year, we installed Radiation We have received the ISO 9001
Control Centre, upgrading systems controlling the stations and securing the appropriate
Monitoring Systems in the sea front, international quality certificate for water
electrical feedings for many activities in the country.
by the desalination plants, in order to connections and in 2016 we reduced
provide an early detection of unsafe levels the number of water tankers to 0.1% We have expansion
KAHRAMAA has monitored maintenance works and replacement of the existing
of radiation in the sea. This measures of the total number of subscribers as plans devised to meet network in electricity distribution stations in order to reduce damage rate. We operated
directed on minimizing the uptake of an extension of the project for water the growing demand for distribution transformers, distribution plants besides building electricity distribution
the radiation from the sea into the distribution lines. The number of electricity in Qatar, as the stations. We also completed civilian maintenance works for stations in order to maintain
4.6% Higher than the world desalination plants, offers an additional beneficiaries of this project was 2,487 country continues to witness the performance level of the electrical network stability within adopted operating levels.
Health Organization (WHO) protection measures to guarantee safe participants across the State of Qatar. We
tremendous development
Target of 95% water to our customers. also completed in 2016 a sub-connection In 2016, KAHRAMAA has also extended our distribution cables, with 1980 Km of 11kV
project, where 7,284 connections were
and urbanization. The
expansion plans are in line overhead lines in service as of 31/12/201. Also during the period 88% of protection
Reservoirs and lift stations in the water implemented in the entire State of Qatar. devices were replaced with modern digital devices.
network system represent an important with KAHRAMAA’s mission
element in securing customers supply. and objectives to provide
high quality electricity and
water services in the state
to all sectors including
households, business centres,
MEETING ELECTRICITY DEMAND
The pressure on Qatar’s water resources has grown significantly shopping malls, hospitals
over the last decade and we are at the beginning of our journey of and schools and is also in 14000
Electricity Capacity in MW
innovation and behavioural change to ensure that tomorrow’s supply line with the company’s 12000
is safe. Water conservation, efficient water use and water recycling are commitment towards Qatar 10000
the most important drivers that support our quest for water security. National Vision 2030 and 8000
6000
Towards this end, we launched Tarsheed in 2012 with plans to reduce National Development 4000
2025
2016
2017
2018
2019
2020
2021
2022
2023
2024
the country’s water consumption by 35% within five years. Strategy. 2000
2017
2018
2019
2020
2021
2022
2023
2024
2025
100
as culture of the community. The initiative finds the required mechanisms for
0 performance of the water conservation through the observance of the optimal use of resources. It shows
water contracted supply water peak demand network and connect new the violations and punishments of water misuse through the broken internal
customers. network.
GRI Standards Performance highlights Phase 1: Corporate Objectives Phase 2 & 3 Potential Corporate Objectives
alignment
Provide high quality supply Optimize asset
• Actual electricity transmission losses amounted to 726.3GWh performance
• Create value added services by leveraging leading asset technologies and practices
We have used the following of water and electricity
• Optimize asset management delivery model
disclosures from the GRI • Reduction in real water loss to 4% • Leverage asset management capabilities as the source of competitive advantage
standards and Electric utilities • Deploy smart technologies and integrate renewable sources
• 93% of paper waste recycled within KAHRAMAA
sector supplement:
• 56% reduction in potable water usage in District Cooling
103-1, 103-2,103-3, 203-2, 302-2,
2017 milestone: Assets are fit for purpose 2022 milestone: Assets are designed, build 2028 milestone: Assets are designed, built
302-4, 303-1, 305-1, 305-2, 306-2, • Cumulative savings of 8.5 million tons of carbon emissions and managed in a leading practice manner
to achieve government expectations and managed efficiently and include some
307-1, EU2, EU12, EU28, EU29 through Tarsheed (from 2012-2016) of relibitity and efficiency market leading technologies and include many best in class technologies
The Renewable Energy Technologies Section, a division of KAHRAMAA’s Conservation Total number of
and Energy Efficiency (CN) Department, is responsible for introducing renewable energy 241,204 242,552 262,018 277,433 297,261
customers
technologies to the power and water sector in the State of Qatar. KAHRAMAA is playing
a key role in drafting Qatar’s Renewable Energy Strategy and identifying the required
policies in cooperation with the Ministry of Energy and Industry.
Some of our key short- and long-term initiatives to promote renewable energy in Qatar
MSF distillers units and Acciona RO includes the provision of 10 water
include, To continue meeting the increasing
units. The facility is expected to be distribution lines that enable our water
demand, some of the key updates/
fully operational in July 2018 with final networks and delivery expansion. The
developments for the water network in
• Implementation of the 200-500 MW solar power plant project: The project is production of 2520 MW and 136.5 project’s beneficiaries are approximately
2016 include the following:
Renewable energy expected to be implemented using an Independent Power Producer (IPP) and Million Imperial Gallons of water per 1,842 participants. We have also
KAHRAMAA has already identified the land for the project. • RAF A3 water production facility Day (MIGD). added 10 sub-connection projects
target of operational: In 2016, the first to introduce 7,284 additional water
• Executing the first Renewable Energy Atlas in the State of Qatar in collaboration desalination facility producing potable • Improving our pumping stations network connections across the State
200 MW by 2020 with Qatar Foundation’s Qatar Environment and Energy Research Institute (QEERI)
to examine the best areas for application of RE, especially solar projects using
water using the Reverse Osmosis (RO) and water tanks: Our reservoirs and
lift stations both represent the most
of Qatar. With our increased water
desalination technology was rolled network expansions, we have witnessed
and 500 MW by parameters such as irradiance, surface temperature etc. out. The Ras Abu Fontas A3 facility
composed of Acciona RO units is
important components for our water
network’s security.
a 0.22% reduction in the number of
water tankers of the total number of
2022 • KAHRAMAA has developed the guideline specifications for PV solar system (on grid
system and off grid system) in Qatar. The guideline specifications for solar water
expected to achieve a total production
capacity 35.14 MIGD in 2017.
• In early 2015, we launched Al Wakir
pumping station to increase our
subscribers.
Singapore in the ability to control water leakage, with the rate of the import of inefficient Tungsten • Launched the energy audit
Dropdown Per-Capita Consumption Trend
Water by 35%
water leakage now in Qatar’s network at 4 percent. KAHRAMAA lamps (75W-100W) on 1st May program for government buildings 300
2016 and (40-60W) in November in particular and for different 280
would not have reached this milestone if it hadn’t been for our 258
Cubic Meter/Person/year
260 250
2016. Through the increased sectors of the state 240
235 237 243
ability to apply the creative use of available technology and adoption of LED or CFL, we expect 220
223
232
235
217
(11%) 214
200 223 222 208
Reducing real water losses to Actual PCC decreased in 2013, 2014, 2015 & 2016 by 4% , 7%, 8% & 10% approximately from the base year 2012
pressure levels in the whole network. We established by Tarsheed was adopted by the Building Permits Complex 16,000 15,053
15,563
(8%)
15,180
(13%)
modified our control philosophy by adding • Eliminating customers low pressure 14,000
16,219 15,888
(10%)
14,477
(18%)
by the National Standardization and since February 2016. The regulations 15,053
14,754 15,100
(11%)
14.967
(14%) 14.234
12,000
dynamic pressure control to the rising main, Measurement Authority in July 2016. on flushing tanks, the largest
(10%)
(20%)
so that head loss will be calculated every • Reducing water complaints at network highest points 10,000
minute against the pumped flow considering Tarsheed is working closely with key been amended. 6,000
• Reducing real losses from a high of 35% in 2007 to the international
static pressure as different elevation between stakeholders and organizing awareness
4,000
The main achievements of this initiative Energy Efficiency Ratio (EER) of the
the same technique and reallocating DMAs for further optimum pumping
include the following: air conditioners from 9.5 to 11 and is
pressure and network pressures, reducing the pressure difference between low
elevation and high elevation points of districts. This would allow us to maintain likely to be applied in January 2018.
NRW to a sustainable standard of 4% or even lower.
92,25%
respectively. data, including study of the installed
92,70%
various issues such as pricing, availability etc. 94,00%
10 equipment and analysis of energy bills:
92,00%
• High switching cost for retrofit systems. 15,72 18,99 18,65 18,54
5
90,00% • The survey of the real operating
0 88,00% conditions;
2013 2014 2015 2016
Successful utilization of KAHRAMAA’s DC department has identified indicators in the areas of human health Total was te ( paper shredded) generated during the year • The understanding of the building
recycled water in District the benefits of using TSE for cooling and environmental safety; reliability; Recycled was as percent of total was te behavior and of the interactions
Total was te ( paper shredded)recycled
purposes. In coordination with Ashghal, efficient water use; efficient energy use; with weather, occupancy and
Cooling plants in Qatar we are acquiring TSE and are on the way sustainability and cost-effectiveness. operating schedules;
In Qatar, the increased demand for to eliminating the use of potable water in
A draft version of Qatar District Cooling Air emissions • The selection and the evaluation of
cooling load is met by energy efficient DC systems. Since the implementation of
Law has also been developed and is by using the latest available Grid Emission energy conservation measures;
water cooled centralized chiller the 2013 directive to use TSE in place of Within our transmission and distribution
plants. However, this poses a threat potable water for cooling purposes, 7 out awaiting clearance. It is expected to Factor of 539 tCO2/GWh, provided by • The estimation of energy saving
networks, we use SF6 as an insulating
to the limited water resources in the of 22 of our operational plants are using boost investment in DC technologies study conducted by the United Nations potential;
gas in substations. We realize that SF6
region. Taking this into consideration, non-potable water. This has resulted in a and prompt customers to make a switch Economic and Social Commission for
is the most potent of the six GHGs • The identification of customer
KAHRAMAA’s DC department paved the total potable water saving of 2.8 million m3 from conventional air conditioning to DC Western Asia for Qatar. In 2016, we have
according to IPCC, and we are working concerns and needs.
way of the directive which prohibited in 2016. systems. The law will also have rules and expanded the data boundary for direct
towards reducing and controlling SF6
the use of desalinated potable water for regulation for contracts between service energy use and have reported direct
gas emissions by implementing various
cooling purposes and proposed the use In October 2016, KAHRAMAA issued providers and consumers. energy from fuel use by our vehicles as
initiatives. Examples include: installing
of Treated Sewage Effluent (TSE) or sea the District Cooling Design and Water well as fuel used in our generators and
alarm system in substations for observing
water as replacements. This replacement Management Code which follows on from KAHRAMAA’s DC department has been substations.
SF6 potential leakages, changing
offers both environmental and economic the decree of Qatar’s Permanent Water working in coordination with Urban
defective equipment and transmitters; as
benefits in the form of energy and Resources Committee (PWRC) to use planning department in Ministry of
well as safe handling of SF6 to ensure no
cost savings. This transition to TSE/ Sea recycled water in district cooling. The code Municipality and Environment to finalize 2012 2013 2014 2015 2016
releases in the air.
water was met with a lot of challenges sets mandatory minimum requirements areas viable for DC. Mandating use of DC in Scope 1 emissions
high population density areas offers plenty Our direct GHG emissions (Scope 1) 3,397 2,998 3,985 4,252 3,481
but effective multi-level DC stakeholder for the design and operations of Water (tonnes of CO2e)
(DC plant operators, Ministry of Cooled Central Air conditioning Systems of scope for increasing DC penetration presented here covers only KAHRAMAA’s
Scope 2 emissions
Municipality & Environment and Ashghal) for comfort cooling. It is applicable to all in Qatar and further savings in energy vehicles. Transmission and distribution 1,307,846 1,106,405 1,277,155 1,348,443 1,438,899
(tonnes of CO2e)
coordination on the part of KAHRAMAA existing and new DC plants. It is intended and cost. Towards this end, KAHRAMAA (T&D) losses are major source of indirect
DC department led to a reduction of to set key minimum requirements deemed has also developed a District Cooling GHG emissions in KAHRAMAA. Scope 2 Direct energy use (GJ) 59,374 48,991 64,386 74,903 132,009
56% in potable water usage in DC. critical for achieving key performance Assessment map in Qatar. (indirect electricity related) emissions are
calculated as amount of T&D losses and
1.
Training and development Self assessment
Consider your skills,
values & interests
In line with the QNV 2030 human KAHRAMAA has developed many
KAHRAMAA wins the development pillar and our long-term advanced training programs to enhance
4. 2.
Implement Plan Career Exploration
Qatarization Crystal Awards for strategy, providing the right training and skills and abilities of all employees Recruit mentors to
help with various
Learn about career
options for & compare
developing our talent remains among through training sessions held and carried parts of your plan your skills values and
Best Qatarization Progress the key strategic objectives of our
interests to each option
out within and outside the country. The
organization. The need for particular 3.
individual training plan is known by each
training is identified through a multi- employee since the beginning of the year, Set Goals
HE Dr Mohammed bin Saleh Al Sada, requirements of the companies are met. make a concrete plan for how you will
channel procedure including IDPs, according to a comprehensive set plan. improve your skills,build your network,
Minister of Energy and Industry, presided This has already resulted in many companies and get the experience you need to
feedback from performance appraisals, The trainings provided are closely related prepare for tour future career
the 16th Annual Qatarization Review signing memorandum of understandings as well as any additional comments to our business focus and needs: water
Meeting of the energy and industry sector. (MoUs) with educational institutions to KAHRAMAA Individual
and identified gaps from the various and electricity aspects –based programs
In support of the Qatar National Vision assist in research and to contribute in departments. and development of soft an management Development Program (IDP)
2030 and the National Development evaluating the curriculum of educational skills.
institutions. Dedicated pre and post training The program is one of the most powerful
Strategy 2017-2022, the meeting attendees
counseling sessions are conducted with We also conduct some more specific training programs in the State of Qatar.
witnessed presentations highlighting the The 16th Annual Qatarization Review
the employees respectively to prepare the programs such as Clerical Preparation It is a competency based training plan in
energy and industry sector’s progress Meeting also featured the sector’s Eight
participants for the course content and as Program (CPP), Technician Preparation line with international standard ISO 10015
in managing its Qatari human capital Annual Qatarization Awards ceremony.
a measure of course’s impact assessment. Program (TPP), and Security Preparation which compares between required skills
strategies. KAHRAMAA was recipient of the
Program (SPP), Six Sigma (Green to excel working in a position and the
As he stressed the importance of technical prestigious Qatarization Crystal Awards for employee’s ability. It maps the training
Qatarization, Training, and Development Belt), The 7 Habits of Highly Effective
education, HE Dr Al Sada emphasised Best Qatarization Progress. Section in the Human Resources (HR) requirements for each employee. It is
People, Thinking outside the Box, and
the need to build strong bonds between Department in KAHRAMAA succeeded International Computer Driving License based on two main streams: the first
educational institutions and the companies in renewing its ISO:9001/2008 and BS (ICDL- ICDL certifies our employees’ is complementing the theoretical and
in the sector to ensure that the educational ISO 10015:1999 Quality Management computer soft skills). academic knowledge of the employee
Universities partnerships (QM) certifications for Training. In with the practical side; the second is
to support our employees 2011, the section established and We achieved 54,666 hours of in house developing the professional skills of the
applied a QM system according to ISO and outside training for our total employee in accordance with international
Global markets today are faced with 9001:2008 requirements for training and workforce in 2016 at a total workforce developments in the particular area of
numerous challenges and there are development of KAHRAMAA employees cost of 30 million QAR (approximately). specialization.
growing expectations from customers and for Qatarization, education and This target breaks down to an average of
about the quality of products and recruitment of KAHRAMAA Qatari The purpose of these plans is to ensure a
18 hours of training per staff member, at
services provided by corporations. employees. It also complies with BS ISO consistent and well-managed approach
an average employee cost of 9800 QAR
10015:1999 QM Guidelines for training towards developing our employees by
As we are building the workforce for (approximately).
in the scope of training, development and identifying existing competency gaps and
the future, we want our people to be
education for KAHRAMAA employees. Post the training we also analyze the providing the necessary initiatives to gain
fully prepared to meet international
effectiveness of the program through a required skills. In addition to serving as one
standards of knowledge, service
This makes the HR Department in survey, usually three months following of the basis for identification of the right
and innovation. We therefore have
KAHRAMAA among the very few entities a particular training session to allow training opportunities, IDPs are also used
several agreements with various
in the Middle East who succeeded trainees to reflect on the past months and for transfer operations, career progression
institutes, colleges, universities and
in attaining these world acclaimed discuss how effective the training was for and promotion analysis and decision-
learning institutions approved by the
certificates. them. making, as well as for succession planning.
Supreme Education Council (SEC) to
support our employees’ further career An annual IDP is prepared for each
development aspirations. Through employee and training needs are
these partnerships, a Qatari employee Total hours of training provided discussed with employee’s Supervisor
can apply for high-level education and to employees (full-time) to collect further feedback and decide
80,000
studies to enhance professionalism on in-house or public courses available.
and to improve knowledge and skills. 70,000
59,700
Each Qatari Employee has his/her own
58,990
KAHRAMAA also supports its Qatari 60,000 54,666 IDP and progresses follow up to improve
51,060
employees in advancing their English 50,000
KAHRAMAA’s capacity building. A robust
language proficiency levels. 41,670 performance management system is in
40,000
32,130 place where direct supervisors evaluate
30,000 all their reporters across a number of
20,000 elements and rate them on a scale of
10,000
100%. Internal management procedures
such as the individual development plans
0
2011 2012 2013 2014 2015 2016
(IDPs) are developed by line managers and
counselors, with the President overseeing
the process.
Total number of reportable injuries & Total number of reportable injuries & Lost Time Injury Frequency Lost Time Injury Frequency
injury frequency rate for our injury frequency rate for contractors Rate - Our employees Rate - Our contractors
employees (per 200,000 hours worked) (per 200,000 hours worked) (per 200,000 hours worked) (per 200,000 hours worked)
12 40 0.40
35 0.35 2016 0.032 2016 0.063
10
30 0.30 2015 0.027
8 2015 0
25 0.25
6 20 0.20 2014 0.1 2014 0.02
4 15 0.15 2013 0.06 2013 0.01
10 0.10
2 2012 0.01 2012 0.03
5 0.05
0 0 0.00 2011 0.04 2011 0.09
2010 2011 2012 2013 2014 2015 2016 2010 2011 2012 2013 2014 2015 2016
2010 0.16 2010 0,17
No. of injuries (employees) injury rate (employees) No. of injuries (employees) injury rate (employees)
strong growth potentials, still remains success to generate both direct and practice. Hence, KAHRAMAA has an generation going forward. We are 10000
the top most attractive markets for indirect economic value for the country increased focus on improving efficiency also implementing new processes and 9000
8,609 8,640
infrastructure investors. by: across the board by undertaking systems which target better control 8,183
8000
measures such as deployment of smart of costs, improve revenue collection
Qatar is investing heavily into becoming • Ensuring resource conservation on efficiency and help us in pursuit of 7000
technologies to assist consumers in 6,583
a commercial and sporting hub in the the demand side of the market; other revenue streams. This is in line 6000
tracking their use of resources as well
Middle East over the next years, and is • Improving operation efficiencies; as online applications which allows with Operational Excellence- a core 5000
focusing on attracting more sustainable companies to reduce time involved in pillar of our long-term strategy aimed 4000
tourism by improving transport • Enabling business growth by at improving the commercial viability of
managing their accounts. 3000
infrastructure and developing attractions. delivering large investments in our business.
2000
A new port has been developed, in building electricity and water KAHRAMAA is a state-owned
part, to support the import of materials infrastructure; organisation and our entire capital In 2016, our revenue which includes 1000
0
needed to deliver ambitious spending • Investing in skill development expenditure budget depends on net sales and revenue from financial 0
2016
The total budget investments, were QAR 9.5bn, up from 2012 2013 2014 2015
plans that satisfy both the Qatar National activities to make a smooth transition government funded subsidies and
Vision 2030 and the more immediate to a knowledge based economy; revenue is generated entirely from our QAR 7.4bn in 2015. During the same
committed for the 2022 FIFA World Cup Qatar. growing customer base. In 2016, we period our operating costs increased Employee wages and benefits (QAR mill)
• Supporting additional economic from QAR 8.2bn in 2015 to QAR
development of key Ranked number one one the list of the value generation through local
received QAR 2.7bn as OPEX subsidies
from government. We would like to 11.8bn in 2016.
1200
strategic megaprojects top richest nations because of its high spending; and 1000
865
931
981
937
GDP (PPP) per capita and only second • Investing in CSR-related initiatives 824
stands at QAR 374bn, on the Global Infrastructure Investment raising awareness specifically about
800
160bn.
in 2017. KAHRAMAA’s institutional model has training and education, investing in building 200
keep pace with the economic growth owned corporation, its capital expenditure further business growth, local sourcing, active
of Qatar it needs to provide water and is 100% Government funded and revenue
electricity in an affordable and reliable is generated only through customer community engagement and raising awareness Revenues: Net Sales +Revenues from financial
investment and Sale of Materials (QAR mill)
manner. We also appreciate the fact that revenues. This data has been updated at
‘Our Financial performance’ section.
about resource conservation.
achieving efficiency through energy and 9,500
water use reductions can reduce cost as 8000 7,436
well as protect environment.
7000 6,578 6,592
water and district cooling markets KAHRAMAA makes it a point to procure and complete projects in a timely 3000
locally produced goods which is in line manner to meet the requirements 2000
2014 2018 2019 2021 2028 2030
with the regulations requiring us to of the nation. Below is a summary 1000
awareness within the local community that maintains a positive social development and sustainable
management of the environment.
for our activities in the future.
Currently, TARSHEED plays a major role in
relationship and instils a culture of the rational use of natural Our work with our community at various conducting a wide range of activities and
resources. levels contributes towards building a
stable and environmentally aware society,
campaigns through which we promote
and encourage social responsibility.
efficiently manage the scarce natural
We engage with our communities in
resources thereby improving the nation’s
a number of ways such as awareness
image regionally as well as globally.
campaign, educational events, career
At KAHRAMAA, the Conservation forums, financial contributions and
& Energy Efficiency Department in recreational activities. Our community
collaboration with the Public Relations engagement initiatives help us meet
& Communications Department and our ambitious long term goals and
the Health, Safety and Environment management of essential natural
Department are the backbone of our resources. With social media on the rise, KAHRAMAA’s
community-based relationships. Next it has never been easier to reach out to Public Relations &
year, as part of our commitment to the wider public. Communication
Department gets ISO
KAHRAMAA Futuristic Awareness Park for our Certification
community Public Relations & Communication
Department at Qatar General Electricity
and Water Corporation (KAHRAMAA)
succeeded in attaining Global Quality
Certificate ISO:9001/2008 from Global
Accredited TUV Company for recording
the quality and other administrative
Qatar’s social development policy requires integration of several management systems, complying with
aspects: family cohesion and women’s empowerment, social all procedures and instructions of work
protection, public safety and security, and sports and culture. We with the standards and quality system
believe engaging with the Qatari community plays an important at the department.
role in how we plan our operations for the future and the results
we achieve for example in Tarsheed. The earned accolade has been
felicitated as per the global standard
Eng. Abdul Aziz Al-Hammadi
for applying the requirements of the
Pre-opened in mid-2016, the park has reused, and do not involve much energy quality management system in all its
Manager Conservation & Energy Efficiency
been designed to serve as a hub for consumption, and offers noise insulation functionalities and operations. The
understanding of the socio-economic and controls indoor pollutant sources. certification is added to KAHRAMAA’s
implications and environmental costs of
It is worth mentioning that the delegation series of accomplishments as part of
water and electricity. It is aimed at both
“Sharjah Electricity & Water Authority” its strategy to achieve the four pillars
Performance highlights children and residents.
visited “KAHRAMAA Awareness Park” of development enshrined in Qatar
GRI Standards • 2016 total social investment budget - QAR 3 million
The $49.4mn project was awarded which is the first in its type in the region National Vision 2030 (i.e. economic,
the ‘Qatar Sustainability Assessment and it will be pre-open this year in order social, environmental, and human
alignment System’ award, for meeting all technical to test the facilities by receive the largest
• 4th Anniversary of TARSHEED which contributed to development) by complying with
requirements by taking measures to number of schools, universities, and
We followed following • Reduction in per capita consumption of water in Qatar by 20% the highest quality standards. The
minimize obstruction of daylight, providing researchers who are mainly targeted for
disclosures from GRI certification is the reflection of the
• Reduction in per capita electricity consumption in Qatar 18% landscape that encourages green and this project to inform future generations
standards: sustained high quality and performance
(from 2012 baseline) fights desertification, and use of efficient of the importance of conserving electricity
203-2, 413-1 lighting, cooling, plumbing and irrigation and water consumption, preserving natural efficiency of KAHRAMAA employees.
• KAHRAMAA’s Public Relations & Communication Department gets system, and the use of solar energy to heat resources to achieve comprehensive
ISO 9000 Certification and for treating grey water. The park is sustainability as per Qatar National Vision
built with materials that can be recycled or 2030.
4
Entries for It aims at supporting the
years for “Tomorrow starts Today” Tarsheed Best
development of Renewable
2012
Energy innovative technologies
supporting Qatar The celebration, held this year under the
Renewable and business models that
to consume wisely slogan “Tomorrow starts Today” and in Energy promote energy efficiency and
partnership with Aamal and Doha Cables, Reduced water & electricity Initiative help in cutting carbon emissions
for Qatar’s sustainable future. It is
was supported and graced with the presence
of HE Sheikh Abdulla Bin Nasser Al-Thani, the consumption in Qatar by also aimed at promoting
Prime Minister and Minister of the Interior of environmental awareness and
the State of Qatar. 20% and 18% respectively inculcating culture of efficient
usage of the natural resources in
An inclusive from 2012 to 2016 order to have better life and to
2016
and collaborative
Starting TARSHEED’s journey achieve the slogan of Tarsheed,
approach to
“Keep Qatar Pulsing” in line with
consumption
With an aim to rationalise electricity and water use in Qatar,
TARSHEED was launched with the task of reaching out to
Reduce electricity moderation Ministerial Decree of Energy Qatar National Vision 2030.
the public and raise awareness regarding the energy and consumption per Consistency Efficency Labeling of ACs
water conservation measures to be taken at the demand side capita by 25% and Environmental and
of the energy and water market. It conducts campaigns in compatibility
seven different languages.
water consumption by awareness Our Signed 56 agreements and
35% until 2022 Values MoUs on awareness,
technical and research
An overriding cooperation with different
The will
sector and institutions Launched the energy audit program
Our Mission is set to empower all Qatari residents Our Vision and ability sense of
through: accountability We succeeded in accrediting the for government buildings
Through our Vision, we encourage tchangeo specifications and technical
• Information, awareness and suggestions to reduce daily and empower all people in Qatar make real
energy and water consumption levels thereby reducing Conserving building standards for energy efficiency for
to make their homes, workplace air conditioners in Qatar in
the national per capita consumption and lifestyles reflect a sustainable, competition cooperation with the Ministry of
• Reduce the overall growth of Qatar’s resource efficient and environmentally Municipality and environment and
consumption despite the economic growth friendly nation. other concerned authorities. As per
• Meet the targeted level of reduction within the 5 year
2013
the new regulation to implement
timeline The CN Department of KAHRAMAA conducted
Star Rating System for ACs, the
thorough Energy Audit in various types of
import, sale and distribution of
buildings by an expert team.
2014
energy-saving air-conditioners, The
energy efficiency rate in air The recommendations based on the furnished
We launched the 4th edition of the conditioners (window and split) audit reports have been classified into three types:
Tarsheed Conserving Building shall not be less than 8.5 and 9.5 High Cost/ Medium Cost & low to no No cost
Competition with the slogan, “Become respectively. measures – The payback period of these measures
are less than 2 years, Medium cost measures – The
Electricity and one with nature”.
payback period of these measure are between 5-2
Reduction of Water & Conserving building water The objective of the competition was years, Invest grade measure – The payback period
competition to create awareness about the benefits of these measures are more than 5 years.
Electricity per capita consumption of adopting Building Conservation
“Less is Blessed” Campaign
(2012 to 2014) from have been Practices in the local construction
market and encourage people to
232 m3 to 216 m3 and
16,294 KWh/P/Year to
reduced by 10% embrace resource conservation
strategies.
15,100 KWh/P/Year and 6%
Getting accolades respectively respectively
• Preparing AC energy efficiency
regulation Conservation & Energy Our 1st anniversary
• Drafting a regulation to phase out Efficiency(CN) New
inefficient Tungsten high glow lamps
• We won the Award for Best
regulation We launched a comprehensive 2nd phase of T22 launched
MarCom International award for Sustainability plan for water campaign to reach put to the
• Partnered with Mitsubishi research During the 2014/ 15 phase, the 22 schools involved
Tarsheed’s energy saving bulb The competition comes within the saving for MENA by Unilever enacted to general public to improve their
to prepare an energy efficiency campaign reduced their annual consumption of electricity by
Better light, Better living
activities of Tarsheed Programme, • Launched Conservation phase out awareness regarding energy and
roadmap for Qatar 2nd edition of 3GWh, thereby reducing carbon emission by 1,600
which aims at increasing awareness Building Competition water consumption. Awareness
Conservation Building Competition Innovation Award for ongoing
about building conservation
Incandescent tons/year and saved QAR 750,000 annually. This
National Program • We signed an MoU with Qatar stickers in different languages were was as a result of the energy-saving technologies
• Sustainability Innovation for (Tarsheed) - Ministry of Energy & Industry measures and the possibility of its Foundation to facilitate light bulbs posted in mosques to promote
Cooperating with Unilever to and energy-efficient bulbs, dimmer switches and
Unilever Sustainability Award for application in the existing buildings. TARSHEED’s mission electricity and water conservation.
distribute 4000 water conservation aerated faucets.
Water Conservation It is meant to encourage effective • With support from supreme As per new regulations 75W and There were campaigns at malls as
gifts & awareness tips to 40 schools Plans 2014 MENA region Similarly, during the second phase 2016/ 17) of T22,
participation in energy conservation. council of Education it initialised 100W incandescent lamps were well. The ‘Less Is Blessed’ campaign
to promote water saving among the 22 targeted schools reduced their annual
This competition is open to all types a program for cooperating with phased out from 1st May 2016 at Lulu Hypermarket has displayed electricity consumption by 1,100 million units and
students
2015
of buildings. schools and universities Qatari market. 60W & 40W awareness messages to educate water consumption by 4,350 m3, saving QAR
•50 strategic and scientific
• 30 MoUs & scientific non-saving lamps were phased shoppers to reduce water and 400,000 annually. It also reduced carbon emissions
collaborations especially through
partnerships signed in 1 year. out from November 2016. electricity consumption. by nearly 700 tons/year. The best performing
Tarsheed
schools are awarded at the end of each phase.
Development of value-added services and products Focus on cost reduction and operation efficiency ENA: Electricity Network Affairs MSF: Multi-Stage Flash Distillation SPP: Security Preparation Program
ENT: Ear, Nose and Throat MW: Mega Watt T22: Tarsheed 2022
ERP: Enterprise Resource Planning MWh: MegaWatt hours T&D: Transmission and Distribution
Ensuring value Conserving Investing in Contributing Supporting GCC: Gulf Cooperation Council NDS: Qatar National Development Strategy 2011- TDSOO: Transmission and Distribution System Owner
forof our
Shortage talent natural our people to the local our GCCIA: Gulf Cooperation Council Interconnection 2016 and Operator
and Qatarization
customers resources economy communities Authority NDS2: Qatar National Development Strategy 2017- TOU: Time of Use
GDP: Gross Domestic Project 2022 TPP: Technician Preparation Program
GHG: Greenhouse Gases NHS: Qatar National Health Strategy 2011-2016 TR: Ton of Refrigeration
In this increasingly We recognize there are a We are committed to GIS: Geographic Information System NRW: Non-Revenue Water TRIR: Total Recordable Incident Rate
KAHRAMAA has a central At KAHRAMAA, we are
competitive and lot of challenges – both improving our community
role to play in conserving committed to contributing GJ: Giga Joules ODR: Occupational Diseases Rate TSE: Treated Sewage Effluents
ever-changing marketplace, local and global - ahead of engagement programs
natural resources and directly and indirectly to the
delivering high quality us in relation to attracting, because we understand GPS: Global Positioning System OHL: Over Head Lines WHO: World Health Organisation
Looking customer service is vital for
sharing knowledge on best
practices for conservation developing, and retaining
economic development of
Qatar in a responsible and that such crucial dialogues
GRI: Global Reporting Initiative O&M: Operations and Maintenance WNA: Water Network Affairs
ahead any organization to survive.
In order to keep our services
and sustainable talent especially from the environmentally sustainable can help create a
development in the State of local community. In the way. We understand the responsible society. GSM: Global System for Mobile Communication OPEX: Operating Expense ZPT: Zero Pressure Test
towards competitive we should make
Qatar. We will relentlessly long-term we are crucial role we play in Through our community
sure to keep observing committed to the engagement initiatives GWh: GigaWatt hours PCC: Per-Capita Consumption
the future emerging customer service
continue with our efforts to
promote water and energy government’s Qatarization
ensuring reliable and secure
supply of water and including the Tarsheed
HE: His Excellency PPE: Personal Protective Equipment
role of trends in the global utilities
sector, such as technological
conservation measures policy, and aim to see a electricity. We realize that program, we aspire to be
along all our value chain in majority Qatari workforce by promoting efficient use recognized as leading HES: Head End System PPP: Purchasing Power Parity
KAHRAMAA innovations and the
accordance with our by 2026. We will also strive of natural resources (water agents of change, using
digitization of services. The to use training and the resources at our HR: Human Resource
strategy, and will advocate and energy) we are not
sector is constantly development to ensure a disposal to implement
efficient use of natural only reducing the
developing, and we will capable workforce which is measures to enhance the
resources within the environmental impact, but
make sure we adapt our well equipped to meet sustainable development of
country through our also increasing the
services in line with customer and business our country. We want to be
Tarsheed program. economic effectiveness of
innovations and emerging demands. We seek to be a source of Qatari pride
Through partnerships, the utility sector.
trends, ensuring that recognized as a regional and gain global recognition
innovative technologies, We would continue to
customers are at the heart leader in occupational for our leadership role in
and strong commitment actively engage in
of all decisions being made. health and safety. Our bringing about social and
from everyone, we at partnerships and
Many of these changes will health and safety policy will environmental change in
KAHRAMAA believe we can collaborations to develop
improve our current continue to be strictly Qatar.We look forward to
ensure a sustainable and the next level infrastructure
customer service model, but implemented to safeguard continuing to work
balanced resource usage and to ensure energy and
over time we are working to work conditions for our together with our
over time. water security within the
re-design this model to employees and contractors. community and shape the
State of Qatar.
ensure our customer service future of Qatar.
ambitions are focused on
the future.