Académique Documents
Professionnel Documents
Culture Documents
ISSN: 1978-774X
ABSTRACT
SALES PROMOTION AND SOURCES OF CONSUMER BASED BRAND EQUITY ON INDUSTRIAL
GOODS
Sales promotion as a marketing tool is gaining prominent in recent years. The growing importance of
sales promotion; both price and premium promotion has generated considerable interest in consumer’s
price perception, brand choice, brand switching behaviour, brand equity, brand perception etc. By sales
promotion, marketers like to elicit quick response of the consumers, thereby high sales and purchase
acceleration, enhance brand substitution within a product category, effect stock piling etc. Studies have
shown that sales promotion affects brand perception and has negative effect on brand equity.
Brand equity is defined as the added value endowed by the brand, incremental utility and the end
result of brand loyalty, brand awareness, brand associations, perceived quality and other proprietary
brand asset. Consumer based brand equity is defined as the differential effect of brand knowledge on
consumer response to the marketing of the brand. It is essentially the perception of consumer based
brand attributes. If a brand has strong equity with consumer, then it commands premium over other
brands with less equity, is likely to have higher market share, will be more elastic to advertising and
promotion, is easier to achieve greater market penetration and will result in more efficient product line
extension
There is a managerial belief that a brand is supported with frequent promotion offers, the equity of the
brands tends to get diluted. The study envisages to find out the effect of sales promotion on consumer
based brand equity among three categories of products; Hedonic, FMCG and utilitarian. The product
class taken for study is Industrial good, refrigerators of 500 liters and above. The brand chosen are (1)
LG (2) Whirlpool (3) Samsung (4) Electrolux.
Sales Promotion
Siby Zacharias E99
Proceeding, International Seminar on Industrial Engineering and Management
Hotel Inna Beach Kuta, Bali ISSN: 1978-774X
Sales promotion marketers like to elicit quick response of the consumers, thereby high
sales and purchase acceleration, enhance brand substitution within a
product category, effect stock piling etc. Studies have shown that
Price and sales promotion affects brand perception and has negative affect on
Promotion Brand equity is the added value endowed by the brand, incremental
utility and the end result of brand loyalty, brand awareness,
perceived quality, brand associations and other proprietary brand
asset. Consumer based brand equity is defined as the differential
effect of brand knowledge on consumer response to the marketing of
Brand equity the brand. It is essentially the perception of consumers on brand
attributes.
The paper presents the effect of two types of sales promotion; price
Consumer based
and premium on perception on brand attribute among industrial
Brand equity utilitarian good, refrigerators of 500 liters and above. The main
findings of this paper are:
Sales Promotion And Sources of Consumer Based Equity On Industrial Goods E100
( Siby Zacharias, James Manalel )
Proceeding, International Seminar on Industrial Engineering and Management
ISSN: 1978-774X
SALES PROMOTION AND SOURCES OF has not been examined in the Indian
CONSUMER BASED BRAND EQUITY OF context especially in utilitarian products.
INDUSTRIAL GOODS Since the consumers‟ price-quality value
equations have contextual relevance, we
1. INTRODUCTION specifically investigate this issue in the
Relevance of Sales promotions on context of Indian consumers. More
marketing has a vital role and its specifically, we examine the following two
importance has been increasing issues:
significantly. In India, sales promotions
expenditure by various marketing 1.1. OBJECTIVE OF THE STUDY
companies is estimated to be Rs 5,000 The objective of the study is:
crores and the emphasis on sales Does sales promotion affect the consumer
promotion activities by the Indian industry based brand equity (CBBE)?
has increased by 500 to 600 percent during Specific objectives
the last 3 to 5 years (Economic Times, 1. Does Price Promotion and Premium
June 15, 2003). In the year 2001, there (Value added) promotion has
were as many as 2,050 promotional differential effects on CBBE?
schemes in the Rs 80,000 crore FMCG 2. Does the type of products;
industry (Dang et. al, 2005). industrial utilitarian affect the
Researchers have found out that price and premium promotion on
promotions, especially price promotions, CBBE?
have negative effect on brand equity (Mela 3. 1.2. HYPOTHESIS
et al, 1997). In another study, Schultz H 1: Sales promotion has a positive effect
(2004) argues that over dependence on on consumer based brand equity (CBBE),
promotions can erode consumers‟ price- in terms of -Hi a -Brand Loyalty, Hi b-
value equation. The results of a study by Perceived quality and Hi c – Brand
Jedidi et. al (1999) indicates that in the awareness/Association.
long term, advertising has a positive effect Sales promotion has a positive effect on
on brand equity where as price promotions CBBE, in terms of Brand Loyalty
have a negative effect. Similarly, Yoo et. al Sales promotion has a positive effect on
(2000), based on structural equation CBBE, in terms of Perceived quality
model, suggests that frequent price Sales promotion has a positive effect on
promotions, such as price deals are related CBBE, in terms of Brand
to low brand equity, where as high awareness/Association
advertising spending, high price, good H 2: Premium promotion has more (+)
store image and high distribution intensity effects on CBBE than price promotion in
are related to high brand equity. There is Industrial Utilitarian Products, in terms of
also a managerial belief that if a brand is Hii a - Brand Loyalty, Hii b – Perceived
supported with frequent promotional offers, Quality and Hii c – Brand awareness/
the equity of the brand tends to get diluted. Association.
On the contrary, there have also been Premium promotion has more positive
studies that indicate brands benefit from effects on CBBE than price promotion in
promotions. Amongst the elements of terms of Brand Loyalty
marketing mix, sales promotions have Premium promotion has more positive
long-term influence on brand equity (Yoo effects on CBBE than price promotion in
et. al, 2000). Mariola & Elina, (2005), terms of Perceived Quality.
based on a sample of 167 buyers suggest Premium promotion has more positive
that monetary and non-monetary effects on CBBE than price promotion in
promotions are useful to create brand terms of Overall Brand Quality.
equity because of their positive effect on Premium promotion has more positive
brand knowledge structures. effects on CBBE than price promotion in
Although there have been research studies terms of Brand awareness/Associations.
on effect of promotions on brand, this issue 2. THEORETICAL BACKGROUND
Sales Promotion
Siby Zacharias E101
Proceeding, International Seminar on Industrial Engineering and Management
Inna Kuta Beach Hotel, Bali December 10th-11th ,2009 ISSN: 1978-774X
For the purpose of our study, we follow the also views when “customer is familiar with
definition of sales promotions as a “diverse the brand and holds some favourable,
collection of incentive tools, mostly, short strong and unique brand association in
term designed to stimulate quicker and/ or memory” (Keller, 1993). An extensive study
greater purchase of particular by Richard and Ballaji to validate the CBBE
products/services by consumers” (Kotler, confirmed that the Perceived quality
1998). Sales promotions are classified as uniqueness and willing to pay a price
price and non- price based on the nature premium to determine the brand equity
promotions (Campbell and Diamond, 1992; (Richard Netyemer, Balaji krishnan
Blattberg and Neslin, 1990). Price 2004).According to Aaker (1991), brands
promotions are defined as „promotions equity is developed over the years and
such as Coupons, Cents off, Refunds, and customers create and own a brand‟s
Rebates that temporarily reduce the cost of equity. If a brand has strong equity with
the goods or service‟ (Cooke, 1983). Non- consumers, then it commands premium
price promotions are defined as promotions over other brands with less equity (Firth,
such as giveaways (freebees), or contests 1993), is likely to have higher market share
in which value is temporarily added to the (Park & Srinivasan, 1994), will be more
product at full price. elastic to advertising and promotion (Keller,
For examining the effect of promotions on 1998), is easier to achieve greater market
the brand, we use two constructs; namely, penetration (Robertson, 1993) and will
brand equity and consumer-based brand result in more efficient product line
equity, although conceptually, these two extension (Keller and Aaker, 1992).
terms are very close substitutes. Brand Though there are lot of studies
equity is the added value endowed by the which deal with the impact of sales
brand (Farquhar, 1989) and is the end promotions on Market and industry and
result of brand loyalty, brand awareness, also on brand equity; there are very few
perceived quality, brand associations and studies that deal with effects of sale
other proprietary brand assets (Aaker, promotion on brand equity and especially
1991). Brand equity is also conceptualized on consumer based brand equity. Mela et
as the incremental utility (Simon and al, 1997 in their studies suggested sales
Sullivan, 1993) and totality of the utility promotion has a negative effect on brand
derived from the brand (Swait et al, 1993). equity as it affects brand perception.
It is the difference between overall brand Schultz (2004), argues that over
preference and multi attribute preference dependence on promotion can erode
based on objectively measured attribute consumers price-value equation. The
levels (Park & Srinivasan, 1994) and results of a study by Jeddi et al (1999)
overall quality and choice intention indicate that in the long term, advertising
(Agarwal and Rao, 1996). has a positive effect on brand equity where
The consumer based brand equity (CBBE) as price promotion has a negative effect.
is defined as the „differential effect of brand Similarly, Yoo et al (2000), based on the
knowledge on consumer response to the structural equation model, suggest that
marketing of the brand‟ (Keller, 1993). frequent price promotion, such as price
Brand knowledge is defined in terms of deals are related to low brand equity,
brand awareness and brand image. A where as high advertising spending, high
brand develops a strong equity with price, good store image and high
customers when the customers are familiar distribution intensity are related to high
with the brand and have favourable, strong brand equity. Yoo et al, 2001 argued that
and unique brand association in their too frequent sales promotion may convey a
memory. Keller argued that a brand is said low quality image. There is also a
to have positive or negative brand equity managerial belief that if a brand is
when consumers react more or less supported with frequent promotional offers,
favourably to an element of marketing mix the equity of the brand tends to get diluted.
for the brand than they do to the same On the other hand, there also have been
marketing mix elements when it is studies that indicate brands benefit from
attributed to an unbranded product. He promotion. Amongst the elements of
marketing mix, sales promotion has a long measure consumer based brand equity
term influence on brand equity (Yoo et al concept of Aaker (1991) and Keller (1993).
2000). Mariola & Elina, 2005 based on the The researchers treated consumer based
sample of 167 buyers suggest that brand equity as a set of four dimensions,
monetary and non-monetary promotions namely brand awareness, brand
are useful to create brand equity because associations, brand loyalty and perceived
of their effect on brand knowledge quality. Sinha et al (2000) and Sinha and
structures. Pappu (1998) measured consumer - based
brand equity using Bayesian methods.
Most of the studies said above are Yoo et al (2000) treated consumer - based
on other markets of the world, the issue of brand equity as a three - dimensional
effect of sales promotion on brand equity constructs brand Awareness and
especially on consumer based brand Associations, perceived quality and brand
equity has not been examined in the Indian loyalty.
context specifically in Utilitarian products.
The influence of elements in promotion mix Yoo and Donthu (2001), were the
especially sales promotion, on different first to develop a multi dimensional scale
categories of brands on the purchase for measuring consumer based brand
behavior of price sensitive consumers of equity and its psychometric property. The
India‟s 1150 million population, having dimensions included in the scale are brand
different cultures, social status, economic awareness and brand associations;
class and living in various geographical perceived quality and brand loyalty named
regions needs further study. as MBE (Multi dimensional Brand Equity).
For the convergent validity check of MBE,
From 1991 onwards, researchers Yoo and Donthu (2001), developed a four-
are trying to measure brand equity by item uni-dimensional measure of brand
various methods. An extensive study by equity called Overall Brand Equity (OBE).
Richard and Ballaji to validate the CBBE They developed the brand equity measure
confirmed that the perceived quality on an etic approach in which universal
uniqueness and willingness to pay a price measurement structure across cultures
premium to determine the brand equity using multiple cultures employed
(Richard Metymer, Balaji Krishnan, 2004). simultaneously rather than emic approach,
According to Aaker (1991), brand equity is in which a scale is first developed in one
created over the years with the patronage culture, then validated or replicated in
of customers and it is the customers who other cultures. Yoo and Donthu (2001)
create and own brand equity. Aaker (1991) developed consumer based brand equity
used price preview method, Ramaswamy scale which was later validated by
et al (1999) employed conjoint analysis, Washburn & Plank (2002).
Park & Srinivasan , 1994 used complete
multi attribute weighted scores of the The researcher proposes to use the Yoo &
brand name, a collection of consumer Donthu (2001) developed consumer based
based measures (Agarwal & Rao, 1996) brand equity scale to study the effect of
and a scanner data – based measure sales promotion on consumer based brand
(Kamshura & Russel, 1993). The financial equity. The study is undertaken to find out
methods like future earnigs method (Aaker, the effect of sales promotions on consumer
1991), incremental cash flow method based brand equity. Researcher has used
(Simon & Sullivan, 1993), equalization two types of sales promotions namely,
price method (Swat et al, 1993) and price and premium promotion to study the
momentum accounting – based value impact of it on consumer based brand
(Farquahar et al, 1991) were also used to equity. The brands chosen in the Utilitarian
measure brand equity. product category Refrigerator of 500 liters
and above were (1) LG (2) Whirlpool (3)
Cobb – Walgren et al (1995) used Samsung (4) Electrolux.
the pioneering research method to
Sales Promotion
Siby Zacharias E103
Proceeding, International Seminar on Industrial Engineering and Management
Inna Kuta Beach Hotel, Bali December 10th-11th ,2009 ISSN: 1978-774X
awareness and associations of CBBE The study reveals that the consumer
scale. based brand equity construct brand loyalty
is affected by sales promotions price and
2. Perceived quality premium promotions. The „t‟ test statistics
The study indicate that the constructs indicates the paired differences between
perceived quality of consumer based brand the price promotions and without
equity are affected by sales promotion, promotions, and premium promotions and
price and premium promotion. The „t‟ test without promotion are statistically
statistics shows that the paired differences significant.
between the price promotions and without It implies that both promotion affect
promotions, and premium promotions and brand loyalty of brand significantly. The
without promotion are statistically Anova table revealed that all the
significant. That is to say both sales respondents have their own favorite brand
promotions, price and premium promotions and there is a brand which is the most
affects the perceived quality not on a favorite among the lot having statistically
favorable way. This is evident from the fact, significant difference over others. The
the perceptions of the quality of the brands respondents chose the other brand leaving
which are offered with promotions shows a there favorite brand as promotions are
negative trend while the quality perceptions offered. This more with the most favorite
of the most favorite brand which was not brand which is not offering any offer when
given sops remain intact. It should be compared to the brand which are offered
noted that the respondents have their on with offers. The study is in conformity with
favorite brand and the most favorite brand studies conducted by Dodson, et.al (1978)
has got statistically significant difference and Gupta (1998) which showed that
over other brands as indicated by Anova promotion especially price promotion
table. enhance brand substitution within a
The„t‟ test statistics on the paired product class.
comparison between premium promotion The „t‟ test statistics on the paired
and price promotion are statistically comparison between premium promotion
significant on perceived quality constructs and price promotion on the constructs of
of CBBE. The study shows that, among the brand loyalty of CBBE are statistically
sales promotions, it is the price promotion significant. It is evident from the study that
that lowers the quality perception of brands out of two promotions, price promotion is
in the minds of respondents more effective in brand switching than
The study is against the findings of premium promotion
Davis, Inman and McAlister (1992), which To conclude sales promotion, price
state that sales promotion especially price and premium promotion does affect the
promotion may mot lead to the inference of brand loyalty constructs of CBBE. There is
lower quality price products. But the study a differential effect between price and
is consistent with the findings of Dodson, premium promotions and price promotion is
Tybout and Sternthal(1978), that the mere more effective than the premium promotion
presence of a promotion would lead to in switching the brands, thereby reducing
perception of low quality product. the brand loyalty of the brands concerned.
The researcher concludes that the 4. Overall brand equity
sales promotions, price and premium The study shows that the consumer
promotion does affects the perceived based brand equity construct overall brand
quality constructs of CBBE scale. There is equity is affected by sales promotions price
a differential effect among sales promotion and premium promotions. The „t‟ test
in affecting the perceived quality and price statistics indicates the paired differences
promotion is affecting more than premium between the price promotions and without
promotion. promotions, and premium promotions and
3. Brand loyalty without promotion are statistically
significant. The OBE constructs are
Sales Promotion
Siby Zacharias E105
Proceeding, International Seminar on Industrial Engineering and Management
Inna Kuta Beach Hotel, Bali December 10th-11th ,2009 ISSN: 1978-774X
Sales Promotion
Siby Zacharias E107
Proceeding, International Seminar on Industrial Engineering and Management
Inna Kuta Beach Hotel, Bali December 10th-11th ,2009 ISSN: 1978-774X