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CIPHERTV CORPORATION

Service Schedule: Cable Internet Service

Date:

Service Agreement Reference:

Schedule Number:

Customer Name:

1.0 General
a) This is a Service Schedule entered into by _______ (“Customer”) and CipherTV Corp. (“CIPHERTV”) pursuant to the Service Agreement
– Internet Service Access, between Customer and CIPHERTV, dated _________(“Agreement”), and is incorporated into and forms part
thereof. This Service Schedule shall be effective when signed by both the Customer and CIPHERTV and shall remain in effect for the
Term of the Agreement, unless terminated earlier.

2.0 The Services


a) CIPHERTV has access to Shaw Cable’s BC network with Lower Mainland, British Columbia. Subject to the General Terms and Conditions
of the Master Service Agreement, CIPHERTV shall provide certain services (the “Services”), which shall generally include provisioning
that allow Customer to resell cable internet access that CIPHERTV obtains from Shaw Cable and which shall specifically include an online
provisioning tool for Customer to submit orders to Shaw Cable.

b) CIPHERTV shall allow Customer access to Shaw Cable’s Tier 2 technical support, but Customer agrees to provide Tier 1 Support to End
Users, which shall include, but not limited to, any modem, PC, Ethernet NIC, customer wiring, move order, delete port, create trouble
tickets and support other related inquiries (“Tier 1”). Customer is to contact Shaw Cable for issues relating to, but not limited to the service
provided by Shaw Cable (“Tier 2 Support”) and to use CIPHERTV provided means to access Tier 2 Support. CIPHERTV shall provide
support for any issues between Customer and Shaw Cable (“Tier 3 Support”) to resolve Customer’s client internet access issues.
CIPHERTV and Customer agree all support is performed on a best effort basis. For clarity, following is an example describing a typical
scenario involving all levels of support:
End User contacts Customer for support (Tier 1), if Customer is not able to resolve End User’s problem then Customer
proceeds to the Shaw Cable system to create a trouble ticket for Shaw Cable tech-support to assist in resolving the client
problem (Tier 2). If for some reason Shaw Cable is not able to resolve the problem then Customer sends an email to
support@CipherTV.com with details of the problem and Shaw Cable ticket number then follow up by contacting CIPHERTV for
assistance (Tier 3).

c) CIPHERTV shall provide bridging Internet access to Customer’s clients.

d) Bonding CABLE and CABLE, ADSL and Cable router programming scripts are also available for self-serve on the ISP Manager portal.
Training will be provided by CIPHERTV on how to use the portal.

e) Customer and Customer’s clients may select to purchase any cable internet compatible modem from any resellers. CIPHERTV stocks the
Shaw Cable approved modems for resale to Customer and Customer is welcome to purchase modems from CIPHERTV. Customer
understands that modem warranty and returns are by direct contact with the manufacturer or the manufacturer’s assigned return depot.
Any shipping fees incurred are the responsibility of Customer and/or the manufacturer.

f) Cable Internet user can only get maximum 2 DHCP public IPs from our cable modem. A router must be installed on the modem to tunnel
back to our Juniper ERX to obtain /30, /29 and /28 static public IPs. Current support routers are Cisco 871-k9, 881-k9, 1811-k9, 2801-k9
and Mikrotik RB750GL, RB1200. Customers can self serve to obtain router programing script directly from our portal.

g) It is agreed that Internet security is the responsibility of the end clients and not the responsibility of CIPHERTV or Customer. For a
reasonable fee CIPHERTV or Customer may act as consultants to assist the client in implementing such security measures when
requested by the client. Data charge is the responsibility of Customer.

h) Customer will receive the Services from Shaw Cable through CIPHERTV. Shaw Cable does not offer CIPHERTV a service level
agreement on any cable internet services. CIPHERTV will not offer service level guarantee or agreement to Customer on any cable
internet services

3. 0 Service Term
a) The initial service term shall be twelve (12) months and shall commence on the date specified herein or, where not specified shall
commence on the date the applicable Services have been installed and ready for use (the “Service Commencement Date”). After the

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expiration of the initial service term, the same shall auto renew for the same term during the Term of this Agreement unless terminated by
either Party by giving thirty (30) days written notice to the other party.

4. 0 Pricing
a) CIPHERTV shall provide Customer with copies of the Price List (“Price List”) related to Services, as shown in Exhibit A. Customer may
use the Price List as a guide for establishing End User prices, but the current Price List shall be used to calculate the price from
CIPHERTV to Customer, regardless of the prices quoted by Customer to End User. CIPHERTV reserves the right to update the Exhibit A
- Price List in any of the following circumstances:
a. With 30 days’ notice provided to Customer, or
b. If the tariffed rates provided by Shaw Cable are adjusted, then as of the date of the tariff adjustment, with notice provided to
Customer in a reasonable time period following.

b) Changes to the Price List may include but are not limited to adding and deleting products, price changes, delivery terms, product codes,
new promotions and product descriptions.

c) CIPHERTV reserves the right, acting reasonably, to change Customer to a another rate tier by replacing Exhibit A after providing 30 days’
notice and under the following conditions:
a. If after the first three (3) months from the date of this Agreement, the Customer is demonstrating a sales run rate which would
fall below the annual commitment number, or
b. If the Customer has not met its annual commitment number.

d) CIPHERTV charges a minimum of one month for all cable internet that are disconnected within one month of installation

e) All port charges are prorated on the first month and monthly fee applies on the succeeding months.

f) One time Order Processing Fee is due at each successful cable internet install.

g) If Customer does not have an ISP manager dataset established, a one-time ISP manager database set up fee of $500.00 is due upon
signing this Agreement.

h) Customer requires to provide CIPHERTV a security bond deposit prior to this agreement taking affect. The security bond deposit is non-
interest bearing, and refundable to the Customer either upon termination of the agreement, or with prior written approval by CIPHERTV.
CIPHERTV may use the security bond deposit to pay for any outstanding invoices, and under such occurrence, Customer must provide
CIPHERTV with another security bond deposit of equal value in order to continue receiving services from CIPHERTV.

Customers may only order Services from CIPHERTV whereby the total monthly invoice will not exceed the amount of security bond
deposit held by CIPHERTV, and Customer will not be able to place orders that exceeds that limit. The amount of security deposit is
reviewed periodically. When the Customer’s Service requirement increases, the security deposit amount shall be increased to match the
increase in Customer’s monthly recurring fees equal to the total of the monthly recurring charges payable for one (1) month based on
previous month’s monthly recurring charges.

Minimum security bond deposit required: See Exhibit A

i) Customer agrees that the standard standalone month-to-month fee of the Services to its clients will not be lower than Customer’s cost
shown in the Price List.

j) Customer is responsible for all costs that are created by their users or through the Customers organization, including, but not limited to:
a. Damages to the Shaw wall mount box whereby Shaw charges CIPHERTV
b. Customer ordering extra wiring, whereby Shaw charges CIPHERTV
c. Any other fee that is charged back to CIPHERTV by Shaw originating from the Customer or Customers users, regardless if the
fee or work order was pre-approved by the Customer.

5.0 Invoicing
a) CIPHERTV will invoice Customer through its designated payment processor or affiliate with detailed records in electronic format on a
monthly basis. Customer will provide CIPHERTV its billing email address where invoices will be sent electronically.

b) CIPHERTV shall invoice any setup, CABLE port charges, or other monthly recurring charges at the beginning of each month. Customer
agrees to settle CIPHERTV’s invoice on or before the invoice due date. Customer shall pay interest on all overdue amounts at a
compounded interest rate of two percent (2%) per month calculated from invoice date. All payments made to CIPHERTV shall be applied
at CIPHERTV’s sole discretion to which charges, amounts owing or invoices, and as a rule of thumb, CIPHERTV will apply payments first
to interest charges, then past due amounts with the oldest amounts paid first.

c) All traffic charges are post-paid and are charged to the following month’s invoice.

d) Billing disputes should be supported by filed trouble tickets.

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6.0 User Base Ownership
a) The end clients acquired by Customer are the sole property of Customer. The end user profile information disclosure by Customer to
CIPHERTV should be treated as confidential and shall be used by CIPHERTV to provide CABLE provisioning and technical support only.
CIPHERTV agrees that Customer has full authority to stop or transfer its clients to any other service provider during the term of this
agreement and provided all CIPHERTV’s outstanding invoices are fully paid. Customer agrees that end clients are provided to
CIPHERTV as collateral for service invoices and that CIPHERTV the right to acquire and bill end users should Customer not pay invoiced
amounts that are overdue or make acceptable payment arrangements with CIPHERTV.

b) Customer gave CIPHERTV the first right of refusal in the event that Customer’s clients are up for sale.

c) Customer agrees to pay for all costs associated with the move of their clients.

d) Customer agrees that for the purpose of this agreement, the billing of all End Users shall be considered as collateral in event where
Customer is not able to fulfill their payment or contract obligations to CIPHERTV under this agreement. Under condition that Customer
fails to meet its payment obligations to CIPHERTV, CIPHERTV reserves the right to contact the end user of the service, make them aware
of the pending status of their service, and offer the end user the option to directly pay CIPHERTV under terms and conditions set by
CIPHERTV acting reasonably. If end user accepts, Customer agrees the end user will thereby be freed of any future payment obligations
or breach charges to Customer for the same service. Any Customer deposits held by CIPHERTV will be applied first to amounts owing by
Customer, and second back to Customer in good faith.

SIGNATURES:

CIPHERTV Corporation Customer:

Per: _______________________________ Per: _________________________________


Authorized Signatory Authorized Signatory

Print Name: _________________________ Print Name:____________________________

Title:_______________________________ Title: _________________________________

Date:_______________________________ Date:_________________________________

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EXHIBIT A – PRICE LIST (TIER 2) – JULY 2017

The following pricing schedule is for CIPHERTV TIER 2 price rates, which have minimum annual orders required.

1) Customer and CIPHERTV agrees to commit to meeting a minimum number of annual orders in order to receive prices at the following
price list tier, which is Tier 2. Customer agrees to following:
a. A minimum invoice amount of $1,500 /m is paid to CIPHERTV. If actual billings are less that $1,500, a fee will be charge to
bring up to $1,500.
b. If Customer fails to maintain a minimum of 60 Service orders in any given year, CIPHERTV has right to move Customer to
another pricing tier consistent with their volume within 30 days’ notice to Customer.
c. A minimum security bond deposit of $2,000 required. Customer may increase bond at any time. Customer account has an
ordering limit equal to the security bond deposit held by CipherTV. Partner cannot order additional ports beyond their limit
without providing an additional security bond deposit.

2) Wholesale price for Services deployed on active Shaw Cable network (subject to change based on Shaw TPIA tariff prices)

Applies to Order Instal Wholesale Usage Based Traffic


New Cable Network Services Modem Type
past ports: Fee Port Rate Rate (per port)
Up to 5 Mbps Download / 512 Kbps Upload 0 – 9 Mbps $82.00 $ 11.68 $ 10.00 DOCSIS 2.0+
Up to 15 Mbps Download / 512 Kbps Upload 10 – 29 Mbps $82.00 $ 14.04 $ 10.00 DOCSIS 2.0+
Up to 20 Mbps Download / 1.5 Mbps Upload 10 – 29 Mbps $82.00 $ 14.04 $ 10.00 DOCSIS 2.0+
Up to 25 Mbps Download / 2.5 Mbps Upload 10 – 29 Mbps $82.00 $ 14.04 $ 10.00 DOCSIS 2.0+
Up to 30 Mbps Download / 5 Mbps Upload 30 – 49 Mbps $82.00 $ 18.64 $ 10.00 DOCSIS 3.0
Up to 60 Mbps Download / 6 Mbps Upload 50 – 99 Mbps $82.00 $ 25.65 $ 12.00 DOCSIS 3.0
Up to 75 Mbps Download / 7.5 Mbps Upload 50 – 99 Mbps $82.00 $ 25.65 $ 12.00 DOCSIS 3.0
Up to 150 Mbps Download / 15 Mbps Upload 130 – 250 Mbps $82.00 $ 51.70 $ 12.00 24x8 channel
3) A
ll above pricing subject to following:
a. Shaw Cable charges resulting from service calls that deemed not from or caused by Shaw Cable network and/or facilities shall
be the responsibility of the Customer.
b. Each cable internet port requires Usage Based Traffic, which includes unlimited monthly bandwidth usage for a single user.
CIPHERTV reserves the right to cancel or cap user accounts it deems to be abusing bandwidth above and beyond typical high
usage, or for other reasons CIPHERTV sees fit whereas there is a reason to believe CIPHERTV or CIPHERTV end users
could be at risk. Ports used for commercial purposes or multiple end users will incur additional traffic fees.
c. CIPHERTV charges a minimum of one month for all Service accesses that are disconnected within one month of installation.
d. One time Order Installation Fee reduced to $25.00 if transferring from an existing active Shaw Cable internet.
e. Service suspension reconnection fee is $10.00 (monthly fees still apply); Speed Change fee (upgrade or downgrade) is $10.00

4) Additional Pricing:
Wholesale Fee Wholesale Fee
Network Services / Product
(one-time) (monthly)
Static IP Addresses $0.50
Modem Installation
(Vancouver Lower Mainland region. Vancouver, Burnaby, Richmond, Surrey, North $80.00 - $95.00 -
Vancouver, Coquitlam, Port Moody, Port Coquitlam)
Modem Installation
$105.00 - $130.00 -
(Horseshoe Bay, Mission, Aldergrove, Whaley, Langley area, Abbotsford and Chilliwack)

5) All above additional pricing subject to following:


a. Modem, micro-filters, 2.1 phone line adapters, POTS splitters and PCI network card can be purchased from CIPHERTV at a
reasonable price. Please contact CIPHERTV for current pricing.
b. Modem swap fee is $5.00
c. The modem install is just for setting up the modem and testing with installer’s test notebook. It does not include network or
computer set-up. Components such as filter, splitter, wiring etc. required to complete the install are charged additionally.
d. Additional device installed during same installation trip is $45.00/device (ex. Voip adapter, IPTV STB, modem)
e. CIPHERTV can provide on-site computer related support for Customer’s clients at the Vancouver Lower Mainland at a rate of
$90 per hour, minimum one hour charge.

6) Prices are exclusive of applicable provincial and federal tax. Unless otherwise specified in the invoice, all amounts due for Services shall
be billed in Canadian dollars. Terms of payment will be by cheque or wire transfer. Credit card payments only accepted with
additional charged transaction fee and authorized signature on transaction.

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EARLY PAYMENT PROMOTION REBATE
CABLE MIGRATION INSTALLATION FEES

Customer is eligible to receive the following promotion, under the terms and conditions as outlined. The below terms and condition supersedes any
previous cable installation fee promotions offered by CIPHERTV:

Promo: On cable migration orders, installation fees rebated back after 90 days as an account credit.

Eligibility: Must maintain status to receive Tier 2 pricing


Approval by CIPHERTV management
Applicable ONLY to orders qualified for migration, and submitted through migration template
All invoiced amounts paid before due date

Rules: If invoice is paid before its due date, the eligible rebate amounts from that invoice will be
accrued for rebate back to resellers account after passing a 90 day hold period. During the 90
day hold period, all invoices must be paid on time in order to receive the accrued rebate.
Rebate amounts are for account credit only, and must be used within 30 days of being applied to resellers account.
Accounts must be current and good standing before a promotional rebate is applied.

Qualified Rebate Amounts: The $82.00 order installation fee is eligible for rebate under this program ONLY when it meets the following criteria:
1) Customer not part of Shaw network for over 6 months
2) New installations only, hot transfers don’t count
3) Order MUST be submitted through the ‘migration template’ in ISP Manager. Orders that are not qualified will be
rejected at the time of order.

Promo Term: Expires on January 1, 2019, subject to renewal


The period will be reviewed and possibly extended
Extension only with written notification by CIPHERTV

Rebate Terms All rebates will be 90 days after the initial invoice for the port installation fee. The initial invoice must be paid in full
by the due date in order to qualify to receive the rebate on port installation charges.

Extension Criteria: Upon consideration and discretion by vendor and CIPHERTV

Termination: This Early Payment Promotional Rebate will automatically terminate upon any of the following circumstances:
1) If accounts are carrying a past due balance at any time, this promotion will terminate at CIPHERTV
management's sole discretion, with written notice.
2) Upon termination, all pending rebate credits are immediately forfeited.

This updated section of Exhibit A will become effective immediately and may be updated by CIPHERTV upon notice to Customer.

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EXHIBIT D – SHAW CABLE APPROVED MODEM LIST September, 2017

Shaw Approved Modem List DOCSIS 2.0 DOCSIS 3.0 Channels (Down x Up)

1x1
Motorola - SB5100 Yes No
1x1
Motorola - SB5101 Yes No
1x1
Motorola - SB5102 Yes No
1x1
Motorola - SB5120 Yes No
4x4 Supports up to IN20
Motorola - SB6120 Yes No
1x1
Cisco DPQ2160 Yes No
8x4 Supports up to IN60
Huawei - MT130U Yes Yes
8x4 Supports up to IN60
Thomson DCM475 Yes Yes
1x1
COSHIP CCM2000A Wireless Yes No
8x4 Supports up to IN60
Hitron CGN - Wireless Yes Yes
8x4 Supports up to IN60
Hitron CDA-RES Yes Yes
24x8 Supports up to IN150
Hitron-CDA3-20 Yes Yes
Technicolor TC4300 Yes Yes 8x4 Supports up to IN60

Technicolor TC4350 Yes Yes 24x8 Supports up to IN150

SmartRG 804n Yes Yes Supports up to IN60

ARRIS/Motorola SB6141 Yes Yes Supports up to IN60

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