TESDA-SOP CO-01-F07

COMPETENCY-BASED CURRICULUM

A. COURSE DESIGN (Reference: Section 3 of Training Regulations)

COURSE TITLE: COMPUTER SYSTEMS SERVICING NC II
NOMINAL DURATION: (sec. 3.1) 280 hours
QUALIFICATION LEVEL: NC II
This course is designed to develop & enhance the
knowledge, skills, & attitudes of a Computer Systems
Service Technician, in accordance with industry standards.
COURSE DESCRIPTION: It covers the basic and common competencies in addition to
the core competencies such as to install and configure
computers systems, set-up computer networks and servers
and to maintain and repair computer systems and networks.
Trainees or students wishing to gain entry into this course
TRAINEE ENTRY REQUIREMENTS: should possess the following requirements:
(section 3.3) • Can communicate either oral and written;
• Must pass the trainability/aptitude test.

COURSE STRUCTURE: (Reference: Section 3 of Training Regulations)

BASIC COMPETENCIES
(40 Hours)
Unit of Module Title Learning Outcomes Nominal Commented [D1]: Can be acquired in
Competency Duration
Participating in  Obtain and convey workplace
workplace information.
Participate in
communication  Complete relevant work related
workplace 10 hours
documents.
communication
 Participate in workplace meeting and
discussion.
Working in a team  Describe and identify team role and
Work in a team
environment responsibility in a team. 10 hours
environment
 Describe work as a team member.
Practicing career  Integrate personal objectives with
professionalism organizational goals.
Practice career
 Set and meet work priorities. 10 hours
professionalism
 Maintain professional growth and
development.
Practicing occupational  Identify hazards and risks.
Practice health & safety  Evaluate hazard and risks
occupational health  Control hazards and risks 10 hours
& safety  Maintain occupational health and
safety awareness

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 1 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
 Common Competencies
(80 Hours)
Unit of Competency Module Title Learning Outcomes Nominal
Duration
Apply Quality Standards Applying Quality  Assess quality of received 10 hours
Standards materials
 Assess own work
 Engage in quality improvement
Perform Computer Performing Computer  Plan and prepare for task to be 20 hours
Operation Operation taken undertaken
 Input data into computer
 Access information using
computer
 Produce output/ data using
computer system
 Use basic functions of a www-
browser to locate information
 Maintain computer equipment
and systems
Perform Mensuration Performing Mensuration  Select measuring instruments 10 hours
and Calculation and Calculation  Carry out measurement and
calculation
 Maintain measuring instruments
Prepare and Interpret Preparing and  Identify different kinds of 10 hours
Technical Drawings Interpreting Technical technical drawings
Drawings  Interpret technical drawing
 Prepare/make changes on
electrical/electronic schematic
and drawings
 Store technical drawings and
equipment/ instruments
Use Hand Tools Using Hand Tools  Plan and prepare for task to be 10 hours
undertaken
 Prepare hand tools
 Use appropriate hand tools and
equipment
 Maintain hand tools
Terminate and Connect Terminating and  Plan and prepare for 10 hours
Electrical wiring and Connecting Electrical termination/connection of
Electronic Circuit wiring and Electronic electrical wiring/electronic
Circuit circuits
 Terminate/connect electrical
wiring/electronic circuits
 Test termination/ connection of
electrical wiring /electronics
circuits

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 2 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
 Test electronic Testing electronic  Determine criteria for testing 10 hours
components components electronics components
 Plan an approach for component
testing
 Test components
 Evaluate the testing process

Core Competencies
(160 Hours)
Unit of Competency Module Title Learning Outcomes Nominal
Duration
Install and configure Installing and  Assemble computer hardware 40 hours
computer systems configuring computer  Install operating system and
systems drivers for peripherals/ devices.
 Install the computer application
software
 Conduct testing and
documentation
Set-up computer Setting-up computer  Install network cables 40 hours
networks networks  Set network configuration
 Set router/Wi-Fi/ wireless
access point/repeater
configuration
 Inspect and test the configured
computer networks
Set-up Computer Setting-up Computer  Set-up user access 40 hours
Servers Servers  Configure network services
 Perform testing, documentation
and pre-deployment practices
Maintain and repair Maintaining and  Plan and prepare for 40 hours
computer systems and repairing computer maintenance and repair
networks systems and networks  Maintain computer systems and
networks
 Diagnose faults of computer
systems
 Rectify/correct defects in
computer systems
 Inspect and test the computer
systems and networks

ASSESSMENT METHODS: (assessment

Demonstration; Observation; Interviews/ questioning
approach, section 3)
COURSE DELIVERY: Competency-Based Training

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 3 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
RESOURCES: (section 3.4 list of tools)
List of recommended tools, equipment, and materials for the training of 25 trainees for Computer
Systems Servicing NC II.
Qty. Tools Qty Equipment Qty Materials
Screwdriver Desktop 400
10 pcs 26 units RJ 45
(standard) Computer pcs.
Screwdriver Laptop
10 pcs 10 25 pcs. Modular box (RJ45)
(Philips) computer/Netbook
Computers for Raceway or Slotted
10 pcs Long nose pliers 10 20 pcs.
server PVC 1.5” x 1.5” x 48”
Mechanical Server
10 pcs 10 1 box UTP cable
pliers cabinet/Frame
Patch panel (48-
10 sets Allen wrench 20 pcs 1 can Contact cleaner
ports)
10 pieces Crimping tools 10 sets Working tables 1 piece Whiteboard
Internet
10 pcs Soldering iron 1 unit subscription (at 1 lot Fastener
least 2 MBPS)
Uninterruptible
10 pcs Solder sucker 10 units Power Supply 1 spool Filler (lead-free)
(UPS)
Fiber optic cable 2
5 pcs Wire stripper 10 unit Hub / Switch 8 pcs meters (terminated)
(Optional)
Portable electric
1 unit 2 units Managed switch
hand drill
INSTALLERS /
1 set Drill bit 1 Network controller Qty
SOFTWARE
Precision screw ADSL Router with Desktop OS (license for
5 sets 11 26
drivers Wi-Fi proprietary software)
Anti-static Wireless Access Network OS (license for
10 pcs 10 10
devices Point proprietary software)
Office productivity
Flash light/Head
5 pcs 1 unit PC Video camera 26 software (license for
mounted light
proprietary software)
External optical Anti-virus (license for
2 units 26
drive proprietary software)
1 unit USB External HD 5 Disk utility software
Virtualization software
Network External
1 unit 5 (license for proprietary
HD
software)
1 unit scanner 5 Disk creator software

1 unit USB printer 5 Disk image software

1 unit Network printer

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 4 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
 Flash disk / RESOURCES /
11 pieces Qty
Memory stick MANUAL
Electronic tester 26 Motherboard’s manual
10 units
VOM pieces and installer
10 Device driver installer
5 units LAN Cable tester
pieces
Assorted Computer
1 lot book, PC Magazines
and journals

FACILITIES: (Reference: Section 3 of Training Regulations)

TOTAL
AREA IN SQ. AREA IN GRAND TOTAL
SPACE REQUIREMENT SIZE IN METERS
METERS SQ. AREA IN SQ. M
METERS

laboratory and/or lecture

6x8 48 48
area
storage area
2x2 4 4
learning resource center
4x5 20 20
equipment circulation area
20 20

INSTRUCTORS/ TRAINERS QUALIFICATION:

 Holder of National TVET Trainer’s Certificate (NTTC) Level 1

 *Must have at least 2 years relevant job/industry experience

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 5 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
 B. MODULES OF INSTRUCTION
(Reference: Section 2 of Training Regulations)
CORE COMPETENCIES 160 hours
INSTALL AND CONFIGURE COMPUTER
UNIT OF COMPETENCY
SYSTEMS
INSTALLING AND CONFIGURING COMPUTER
MODULE TITLE
SYSTEMS
This unit covers the outcomes required in installing
and configuring desktop and workstation
computers systems. It consists of competencies to
MODULE DESCRIPTOR (Section 2) assemble computer hardware, install operating
system and drivers for peripherals/devices, and
install application software as well as to conduct
testing and documentation.
NOMINAL DURATION 40 hour
SUMMARY OF LEARNING OUTCOMES (section LO 1. Assemble computer hardware
3) LO 2. Install operating system and drivers for
peripherals/ devices
LO 3. Install application software
LO 4. Conduct testing and documentation

DETAILS OF LEARNING OUTCOMES: (section 2 element)

LO 1: ASSEMBLE COMPUTER HARDWARE

ASSESSMENT
ASSESSMENT CRITERIA CONTENTS CONDITIONS (section 2 METHODOLOGIES METHODS
(section 2 performance (subject range of variables / (section 3 (sec.3
criteria) matter) resources) methodology) assessment
approach)
Required  Occupational Health  Lecture  Written
1. Unit assembly is planned knowledge and and Safety Laws  Discussion examination
and prepared to ensure understanding  Personal Safety  Demonstration  Practical
OH&S policies and in  Workplace Hazards  Viewing multimedia examination
procedures are followed Occupational Environment Laws
in accordance with Health and
systems requirements Safety
Procedures

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 6 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
  Protective eyewear  Lecture  Written
2. Materials necessary to
complete the work are  Digital multi-meter  Discussion examination
identified and obtained in  Wire stripper with  Demonstration  Practical
accordance with bolt cutter  Viewing multimedia examination
established procedures  Pliers (assorted)
and checked against  Screw drivers
systems requirements (assorted)
 Soldering iron
 Desoldering tool
Necessary
 Allen wrench (0.05 –
materials,
0.25 inch)
tools,
 Flashlight
3. Tools, equipment and equipment and
testing devices needed testing devices  IC
to carry out the installation for assembling insertion/extraction
work are obtained in and testing tool
accordance with computer  Mirror (inspection)
established procedures hardware.  RS 232 pin insertion/
and checked for correct extraction tool
operation and safety  Sharp pointed
tweezers
 Antistatic wrist wrap
 LAN Tester
 Crimping tools
4. Computer hardware is  Motherboard
assembled in accordance  Hard disk
with established  Video card
procedures and systems  Sound card
requirements  Optical disc drives
 Memory modules
5. Basic-input-output-system  Power supply
(BIOS) configuration is  Cables and cords
performed in accordance
with hardware
requirements.

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 7 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
LO 2: INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES

ASSESSMENT
ASSESSMENT CRITERIA CONTENTS CONDITIONS (section 2 METHODOLOGIES METHODS
(section 2 performance (subject range of variables / (section 3 (sec.3
criteria) matter) resources) methodology) assessment
approach)
1. Operating system (OS) is Operating  Windows  Lecture  Written
installed in accordance System  MAC OS X  Discussion examination
with established Installation  Linux  Demonstration  Practical
installation procedures  Viewing multimedia examination
and to comply with end-
user requirements

2. Peripherals/devices Peripherals  Printer  Lecture  Written

drivers are installed and and Device  Scanner  Discussion examination
configured in accordance drivers  Interface cards  Demonstration  Practical
with manufacturer’s installation,  TV tuner  Viewing multimedia examination
instructions and/or OS configuration  video card
installation procedures. and updates  sound card

3. OS and drivers
updates/patches are
accessed and installed in
accordance with
manufacturer’s
recommendations and
requirements

4. On-going checks of the

quality of the work are
undertaken in accordance
with established
procedures

LO 3: INSTALL APPLICATION SOFTWARE

ASSESSMENT CRITERIA CONTENTS CONDITIONS (section 2 METHODOLOGIES ASSESSMENT

(section 2 performance (subject range of variables / (section 3 METHODS
(sec.3 assessment
criteria) matter) resources) methodology) approach)

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 8 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
1. Application software are Application  Productivity tools  Lecture  Written
installed based on Software  Utilities  Discussion examination
software installation Installation and  Anti-virus  Demonstration  Practical
guides, end-user Updates  Virtualization  Viewing multimedia examination
requirements and software software
license agreement  Disk management
software
 Optical disk
2. Variation to application burning tool
software installation is
 Games
carried out in accordance
to customer/client
requirements

3. Software updates are

accessed and installed in
accordance with
manufacturer’s
recommendations and
requirements

LO 4: CONDUCT TESTING AND DOCUMENTATION

ASSESSMENT CRITERIA CONTENTS CONDITIONS (section 2 METHODOLOGIES ASSESSMENT

(section 2 performance (subject range of variables / (section 3 METHODS
(sec.3 assessment
criteria) matter) resources) methodology) approach)
Devices /  Includes stress test
1. Devices / systems and/or Systems on:
installation is tested to Installation  processor  Lecture  Written
determine whether it Testing and  video card  Discussion examination
conforms to requirements Documentation  memory  Demonstration  Practical
 hard disk  Viewing multimedia examination

2. Stress test is conducted to

ensure reliability of
equipment in accordance
with manufacturer’s
instructions and system
requirements

3. Documentation in relation
to the test is forwarded to
appropriate personnel
and/or authority in
accordance with
requirements

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Competency–Based Page 9 of 10
Curriculum Developed by:
Issued by:
AL A. LAURIO
 Waste  Occupational Health
Treatment and and Safety Laws
4. 5S and 3Rs are followed Workplace  Personal Safety
according to Organization  Workplace Hazards
environmental policies Process Environment Laws

(Note: Copy format for modules of instruction for Common and Core Competencies)

Date Developed:
Document No.
COMPUTER SYSTEMS SERVICING NC II February 6, 2018
Page 10 of
Competency–Based
10
Curriculum Developed by:
Issued by:
AL A. LAURIO