Honda Plus Membership

User Manual
for
Honda Plus Membership

(Manual for Honda Plus Membership)

*Please learn more about the terms & conditions and regulation*

Insurance does NOT cover if the motorcycle is stolen while key was left it.
Honda Plus Membership

“Honda Plus Membership” application process

For Honda Motorcycle customers who buy by Cash

1. The customers can apply Membership at dealer shops:

New Motorcycle ; the customer apply Membership within 45days from purchase date
Used Motorcycle; the customer apply Membership after 45 days but no later than 3years from
purchase date
(In case of the customers forgot the purchase date, registration date will be used instead)

2. The customers will then be referred to as “Honda Plus Membership“ and enjoy certain benefits,
as per the terms & conditions and regulations as per “Honda Plus Membership” Card and User
Manual.

3. After receipt of the User Manual, please read it thoroughly.

Remark: Honda Vietnam Co., Ltd. has the right to terminate the Membership or deny the
Membership benefits if the above conditions (1) are found to be not met later, or if loss or damage
to motorcycle is found to have occurred prior to application of Membership. Honda Vietnam Co.,
Ltd. will refund all Membership fee.

Honda Vietnam Co., Ltd. entrust all administration of “Honda Plus Membership” such as
application and claim procedure to Cosmos Services (Vietnam) Limited Liability Company.

Certificate of “Honda Plus Membership”

“Honda Plus Membership” Cards and User Manual &/or other relevant documents such as
endorsements (in case of editing member detail) will be sent the Member via dealer. These
documents are necessary for contacting Cosmos Services (Vietnam) Limited Liability Company to
receive benefits or claim.

Definition of “Honda Plus Membership”

This is provided by Cosmos Services (Vietnam) Limited Liability Company on the Membership Card
as a proof of benefits.

Amendment Document

In case error &/or mistake in information is found by member or dealer, the member shall submit the
correct information or data directly to Cosmos Services (Vietnam) Limited Liability Company or via
dealer in order to correction/revision.

In case of change in member name, or change in motorcycle model, or resale of motorcycle to

another person, the member must inform the detail of such change(s) including name, surname,
address directly to Cosmos Services (Vietnam) Limited Liability Company or via dealer immediately
prior to claim or usage of the benefits. Otherwise, Honda Vietnam Co., Ltd. reserves the right to
refuse providing the benefits.
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“Honda Plus Membership” Benefits - How to Obtain

Benefits for “Honda Plus membership” How to obtain Benefits

1. Cosmos Services (Vietnam) Limited Liability

1. Obtain information under the Honda Plus
Company will deliver the newsletter to the
Membership
member

2. Cosmos Services (Vietnam) Limited Liability

2. Obtain information about insurance / finance Company will deliver the newsletter/leaflet
to the member

3. Cosmos Services (Vietnam) Limited Liability

3. Obtain information on Honda Vietnam Co., Ltd.
Company will deliver the activity information
activities
to the member

4. The member needs to show “HONDA Plus

4. Free Safety Driving Skills course trained by
Membership” card and ID card to Honda
Honda Vietnam Co., Ltd. and dealers
Vietnam Co., Ltd. and dealers

5. The member receives the special coverage

5. Special insurance coverage for Honda immediately after Cosmos Services
motorcycle (Vietnam) Limited Liability accepts and
confirms the membership application.

Special insurance coverage for Honda motorcycle is provided by Insurance Company, coverage
of which are as following:

Coverage of Motorcycle Insurance for “Honda Plus Membership” Member

1. Total loss of the Motorcycle* caused by:

1.1 Accident: Any event of, sudden, unforeseen, external and visible nature, which shall
independently of any other cause, be the sole cause of losses or damages.
1.2 Fire**, explosion***:
1.3 Theft: Loss of Motorcycle accompanied by actual forcible actions in order to break into or out of
the Premises and/or sabotage actions to the Motorcycle.
1.4 Robbery: The taking of the member property by violence inflicted upon the member by putting
such the member in fear of violence, or by any other overt or felonious act committed in his presence
and of which he was actually aware.
1.5 Disappearance: Loss of Motorcycle without any visible forcible actions

Total Loss (TTL): means loss which actual or constructive recovering cost of the damaged Motorcycle
exceeds 75% of the sum insured**** value of the Motorcycle as specified in the “Honda Plus
Membership” card or value of the Motorcycle right before the loss occurrence time, depending on
what is smaller..

2. Accidental Death: Death of the member during driving or riding on the seat of the member’s
motorcycle with amount of 100% sum insured as specified in the “Honda Plus Membership” card. The
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Insurance Company shall make this supplemental payment to the member or the Beneficiary***** and
only one payment is made during membership period.

* the Motorcycle: Specified in Membership card.

** Fire: Chemical reaction which causes heat and glow as a result of an explosion or of any other
reasons
*** Explosion: Chemical reaction which causes the sudden formation of high volume of air and power
together with sound and has physical effects to the surround.
**** Sum insured: Specified in Membership card. Not exceed 100% of the Honda Suggested Price
(including VAT but excluding register fee and any other fees).
***** the Beneficiary: Person or Juridical Person who obtain any benefit under this user manual if the
Motorcycle is lost or damaged within the coverage of this user manual or member dies following a
Accidental Death whilst using the Motorcycle.

Note;

1. Accidental Death coverage shall be ceased when Insurance Company pays compensation for a
motorcycle or accidental death.

2. Accidental Death Cover for Individual member only, not valid for corporate member.

3. When the compensation is paid for Accidental Death, coverage of motorcycle continues until the

Membership expired. The new member must notify Cosmos Services (Vietnam) Limited Liability

Company / Insurance Company with updated information.

4. In case the member legally transfers ownership of the motorcycle to other party, the Accidental
Death coverage shall be automatically ceased.

Compensation for Loss or Damage

1. In the event of Total Loss of motorcycle caused by accident, fire, explosion, theft, robbery,
disappearance.

Insurance Company shall pay compensation in full in accordance with the limit of liability as
specified in the membership card. The member or the beneficiary shall transfer the rights of
ownership to Insurance Company immediately and the coverage of that motorcycle shall be
ceased.

If the motorcycle is found and returned to Insurance Company. Insurance Company shall notify
the member by registered telephone no. or mail to the latest address within 7 days. Insurance
Company shall allow the member to the following rights:

1.1. The member choose to get the return motorcycle, and (if any) refund the compensation
back to Insurance Company.

1.2. Waive the rights to get the return motorcycle. The member shall notify Insurance
Company of the decision within 30 days of receiving the written notification from
Insurance Company.

If the member fails to do so, Insurance Company assume that the member choose 1.2

2. In the event of Accidental Death

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Insurance Company shall pay compensation in full in accordance with the limit of liability as
specified in the membership card. When the compensation is paid for Accidental Death, coverage
of motorcycle continues until membership expired. The new member must notify Cosmos
Services (Vietnam) Limited Liability Company / Insurance Company with updated information.

Remark:
 If the member already got the compensation under coverage No.1, coverage No.2 will be
automatically terminated.
 In case of total loss motorcycle caused by accident, fire, explosion, theft, robbery,
disappearance, if the member already got the compensation from the third party, then
Insurance Company will reserve the right to pay the claim compensation.

How to report the accident

1. In case of Total Loss of motorcycle caused by accident, fire, explosion, theft, robbery,
disappearance.

1) The member must immediately notify the accident to the competent authorities in order to
preserve the rights according to law and notice to the Company within 30 days from
occurrence date and obtain the report from police station.

2) The member must notify the accident immediately to dealer or Cosmos Services (Vietnam)
Limited Liability Company in order to check the accident details.

3) If dealer receives claim notification from the member, the dealer must notify that claim to
Cosmos Services (Vietnam) Limited Liability Company Immediately. Dealers will interview
the member and investigate the claim, or Cosmos Services (Vietnam) Limited Liability
Company hotline shall support these actions to carry out the task.

4) The Member must arrange the necessary claim documents in order to receive the
compensation and send claim documents to Cosmos Services (Vietnam) Limited Liability
Company without delay Insurance Company shall consider claim compensation within 15
days after receipt of completed claim documents.

Document required for notification of the accident to police officer;

1. Motorcycle Register Book.

2. Ownership ID Card.

3. Driver license.

4. Membership Card (because police might ask the reason, why do you need the police report)
the member can show membership card is the one of evident of motorcycle insurance.

Document required for notification of loss and damage;

1. Motorcycle Register Book.

2. A copy of ID Card and House Registration of the member.

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3. Driver license.

4. Membership Card

5. Payment claim memo

6. Police daily report

7. Power of attorney

8. Paper subrogation

9. Key of motorcycle (if any)

Transfer the Right of the Ownership

The Beneficiary agrees in writing renounce letter of asset with Insurance Company immediately
after receipt of claim compensation from them.

Note;

1. On the happening of disappearance that is untraceable within 30 days the Insurance

Company shall pay the compensation in full sum insured specified in the membership card.
2. In case of fire/explosion that can’t define the causes within 30 days the Insurance Company
shall pay the compensation in full sum insured specified in the membership card.

2. In case of Accidental Death

1) Beneficiary of member must inform Cosmos Services (Vietnam) Limited Liability Company or
dealer immediately / after the accident is known to the beneficiary.

2) In time of notification, the Beneficiary must inform the detail such as membership number,
accident time and date, location, plate number, name and address of beneficiary, certificate
of autopsy with Cosmos Services (Vietnam) Limited Liability Company.

3) Cosmos Services (Vietnam) Limited Liability Company provides the Claim Number to the
Beneficiary for reference on the compensation from Insurance Company.

4) The Beneficiary must arrange and send claim documents to Cosmos Services (Vietnam)
Limited Liability Company in order to receive the claim compensation.

5) Insurance Company shall consider claim compensation within 15 days after receipt of
completed claim documents.

Document required for notification of the Accidental Death claim;

1. Document required as in the case of motor loss above, and

2. A copy of ID Card and House Registration of the Beneficiary.

3. A copy of Marriage License.(if any)

4. A copy of Death Certificate.

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5. A copy of Autopsy Certificate.

6. Investigate memo with the Beneficiary.

Remark:
According to law in Vietnam, the Insured must prepare all the claim documents within 1 year after
the accident date, after which the claim will be automatically declined.
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Exclusions of Motorcycle Insurance for “Honda Plus Membership” Member

This policy does not cover loss or liability arising directly or indirectly from:

1. War, invasion, acts of foreign enemies, hostilities or warlike operations. (whether war be declared
or not)

2. Civil war, mutiny, rebellion, revolution, insurrection, military or usurped power, civil commotion
assuming the proportion of or amounting to a popular rising.

3. Nuclear weapons.

4. Ionizing radiations or contamination by radioactivity from any nuclear fuel or from any nuclear
waste from the combustion of nuclear fuel and for the purpose of this clause combustion shall include
any self sustaining process of nuclear fission.

5 Terrorism

6 Any accident, loss, damage or liability caused, sustained or incurred:

(a) Using motorcycle outside Vietnam;

(b) whilst any Motorcycle in respect of which indemnity is provided by this Policy is:

(i) being riden by the any person having no valid Driving Licence;

(ii) being riden by any person whilst under the influence of intoxicating liquor or drugs.

The Exclusion (b)(ii) is to apply where the offence was committed at the time of an accident or giving
rise to a claim under this Policy. And any police report or court conviction against the rider for this
offence under the current Traffic Law of the Socialist Republic of Vietnam, incorporating all
amendments up to that date, or any statutory law prohibiting the abuse of drugs shall be conclusive
evidence of such an offence.

(c) directly by a traffic violation committed by the Insured, including, but not limited to, speeding,
passing red lights, driving in the dark without the headlights’ working, etc.

(d) directly by a third party’s breach of contract between him/her and the Insured or a third party’s
breach of trust to the Insured.

For the purpose of this Policy, “breach of trust” means a wilful misappropriation, by a trustee, of the
Motorcycle which had been lawfully delivered to him in confidence.

Moreover, this policy shall not cover or liable caused directly or indirectly by:

7. Fraud or profiteering by Insured, its family relative or employee in the company of the Insured

8. Depreciation or erosion of the motorcycle.

9. Theft, robbery or disappearance from commercial use (including but not limited to rental
motorcycle).

10. Theft by family relative or employee in the company of the Insured.

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11. Theft arises from imprudent of Insured or the Beneficiary (including but not limited to case that the
Insured or the Beneficiary had left the key on the Motorcycle)

12. Loss caused by intentional acts of the Insured or family relative of the Insured or employee in the
company of the Insured.

13. Fire, explosion due to technical fault of the manufacturer or the Insured had installed components
that are not approved by the manufacturer.
Exclusions as to Accidental Death;

1) Suicide Infections, parasite, except phylogenic infections or tetanus or rabies, which occur
through an accident cut or wound.

2)Whilst the member is in the course of committing a felony or whilst under arrest by authorities or being
evading the arrest because of such felonyThe Insurance Company’s Indemnity against claim denied

On the happening of the Insurance Company denied any claim notification in whatsoever reasons
which lead the member or the claimant desires to settle the dispute by the court or arbitration, the
Insurance Company’s liability for indemnification shall be bound to court or arbitration judgement.

Settlement of Dispute by Arbitration

In the case of any dispute, argument or appeal under this user manual between the member and the
Insurance Company if the member desires or finds it necessary to settle the dispute,argument or
appeal by the arbitration, the Insurance Company must comply with the member’s wish and let
the dispute, argument or appeal be considered and judge.
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Termination

The benefit and special coverage for member shall terminate by the followings;

1. Expiration date and time as specified in the membership card.

2. The member has made a claim and has received compensation.

3. Traded motorcycle which was not informed to Cosmos Services (Vietnam) Limited Liability
Company

4. Cancellation of the membership;

5.1 By Honda Vietnam Co., Ltd.: Honda Vietnam Co., Ltd shall notify the member in writing 10 days in
advance of the proposed termination date and return to the member 100% of the
membership fee for the remaining duration of the membership.
5.2 By the member: the member shall terminate this policy by giving notice in writing, effective
termination may specified in such notice writing or once Cosmos Services (Vietnam) Limited
Liability Company received such notice, depending on what day is the last day, by deducting
a proportion of the membership fee for the time the membership has been in force as below
table.

Membership period % of annual membership fees

more than/month less than/month 1 Year

- 1 15
1 2 25
2 3 35
3 4 45
4 5 55
5 6 65
6 7 75
7 8 80
8 9 85
9 10 90
10 11 95
11 12 100