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911 OPERATOR

Education/Training

 Must possess a high school diploma


 Most of the time, they are required to have a driver’s license

 College degree in a closely related field

 Emergency Management
 Homeland Security
 Public Safety
 Communications
 Criminal Justice

 Skills

 Have a strong grasp of the English language (written and spoken word).
 Have knowledge of administrative and clerical procedures, including word processing
systems, stenography and transcription, and similar office procedures and terminology.
 Have knowledge of laws, legal codes, government regulations, and agency rules.
 Have knowledge of computer applications, computer programs, and computer hardware and
software.
 Have knowledge of the jurisdictional geographical area they will be serving (highways and
thoroughfares).
 Be able to communicate effectively and use logic and reasoning to come to solutions,
conclusions, or alternate approaches to problems.
 Be able to identify complex problems, develop and evaluate options, and implement
solutions.

 Mandatory pre-employment training

 Advanced First Aid/CPR/AED


 Basic Telecommunications
 Critical Incident Stress
 Domestic Violence
 Emergency Medical Dispatch
 Hazardous Materials
 Suicide Intervention
 Terrorism
 TTY Training

 Other helpful training

 Workplace communications
 Law enforcement overview
 Ethics and professionalism
 Civil liability
 FEMA/Weapons of Mass Destruction
 Criminal law
 Domestic violence awareness
 Call Handling
 Fire/EMS Services
 Critical Incidents
 Stress Management

 Colleges
 Argosy University - $13,560 per year
 Kaplan University - $371 per quarter hour
 Colorado Technical University - $30,225 per year

Responsibilities/Daily Activities

 Questioning callers to determine their location and emergency


 Receiving incoming calls regarding fire, police and emergency medical services
 Determining response requirements and placing priorities on situations
 Recording details of all calls
 Retrieving and entering data
 Contacting emergency response field units to determine their availability for dispatch

Career Outlook and Income

Median income

 $36,300 - $56,580 per year

Job outlook

 Expected to decline by 3%

Sources

Admin. (2016, September 23). How To Become An Emergency Dispatcher | 911 Dispatcher Programs.

Retrieved from https://www.911dispatcherprograms.org/find-a-school/#context/api/listings

Emergency Services Dispatcher | 911 Dispatcher Career and Salary Info | New England College Online. (2017,

May 24). Retrieved from https://www.newenglandcollegeonline.com/resources/criminal-

justice/emergency-services-dispatcher-salary-and-career-outlook/

How to Become a 911 Operator | How to Become a 911 Dispatcher. (n.d.). Retrieved from

https://www.911dispatcheredu.org/

Self-Reflection
I think this career would be great and exciting for people who do well under pressure. The person calling
would be stressing out in the emergency, and the 911 operator would have to try to calm them down, explain
what needs to be done, gather information, and find out a location. I do well in stressful situations because I
know there is not time to sit and think or stress out. I think this job would be slightly hectic due to the call, but
otherwise it would be a calm atmosphere. I would give this job a try because I feel I would be good at it, and I
would enjoy the opportunity to help the person on the other side of the phone.