Académique Documents
Professionnel Documents
Culture Documents
ON
A Comparative Study of Mobile Services Provided By Vodafone & Other Telecom Company
At
UNIVERSITY
Seesion-2009-2011
Submitted
Submitted by
Sunil kumar
MBA - III Semester
Roll No-0933870035
ACKNOWLEDGEMENT
This project is an outcome of six weeks mandatory summer training, which I have to
undergo for the partial fulfillment of the MBA program. I wish to put on record my sincere
gratitude to the following person without whose support the completion of this project
Services Provided By Vodafone & Other Telecom Company” At the very outset, I would
Company Specially Mr. Arun Kumar (Meerut ) stand for providing me opportunities to
access the record on the basis of which this project report stands.
my life.
Sunil kumar
MBA-IIIsemester
PREFACE
student familiar with real life business situation and give an opportunity
practical way.
market.
telecom area .
TABLE OF CONTENTS
S.No. Contents
01. Introduction
07. Conclusion
08. Questionnaire
09. Recommendation
10. Bibliography
CHAPTER-1
INTRODUCTION
About vodafone
with a significant presence in Europe, the Middle East, Africa, Asia Pacific and
The Group's mobile subsidiaries operate under the brand name 'Vodafone'. In
Wireless. During the last two financial years, the Group has also entered into
arrangements with network operators in countries where the Group does not
hold an equity stake. Under the terms of these Partner Network Agreements, the
Group and its partner networks co-operate in the development and marketing of
Ventures in which it had ownership interests at that date, the Group had 269
The Company's ordinary shares are listed on the London Stock Exchange and
the Company's American Depositary Shares ('ADSs') are listed on the New
was offered to the public in October 1988. It was fully emerged from Racal
company changed its name to Vodafone AirTouch Plc on 29 June 1999 and,
2007
license in Qatar (December). Vodafone agrees to acquire Tele2 Italia SpA and
specially rendered You Tube pages on their mobile phones. With Google,
Maps for With eBay, Vodafone announces it is to offer the new eBay mobile
2006
The number of Vodafone live! customers with 3G reached 10 million in March 2006.
2005
We completed the acquisition of MobiFon S.A. (Romania) and Oskar Mobile a.c.
(Czech Republic) (May). Launch of Vodafone Simply, a new easy -to-use service for
customers who want to use voice and text services with minimum complexity (May).
customers with greater price clarity when using mobile voice services abroad
2004
Luxembourg.
2003
for its global consumer service, Vodafone live! Our premium handset for
Vodafone live!, the Sharp GX10, won the Best Wireless Handset Award for the
Sharp Corporation.
2002
We trial our global mobile payment system in the UK, Italy and Germany. The
trial enables customers to purchase physical and digital goods using their mobile
phone.
are able to seamlessly access services such as corporate e-mail, intranet and
Vodafone Remote Access is launched as part of Mobile Office. The service gives
mail, calendar and other business specific applications whilst on the move.
2001
Vodafone and China Mobile (Hong Kong) ltd (CHMK) sign a 'strategic alliance
agreement'.
We introduce instant messaging to our networks, a faster and more efficient way
features TV, cinema, print, online and outdoor media, each version asking the
First Vodafone Partner Agreement with TDC Mobil A/S, Denmark's leading
mobile operator. The agreement is the first of its kind in the mobile industry and
means Vodafone and TDC Mobil will cooperate in developing, marketing and
We make the word's first 3G roaming call (between Spain and Japan).
2000
Board Members
Board members
Sir John Bond became Chairman of Vodafone Group Plc on 25 July 2006 having
director and his role includes being available for approach or representation by
directors or significant shareholders who may feel inhibited from raising issues with
The executive directors are Vittorio Colao (Chief Executive) and Andy Halford.
Chief ExecutiveVittorio Colao
Vittorio Colao became Chief Executive of Vodafone Group Plc on 29 July 2008, having
previously served as a Board Director.
the Audit Committee and, solely for the purposes of relevant legislation, is the
Board's appointed financial expert on that Committee. He retired from the Board of
BP Plc in 2002 after six years as Group Chief Financial Officer and executive
director following a wide-ranging career with the company. He was a member of the
United Kingdom Accounting Standards Board from 1997 to 2001. He is the Deputy
Andy Halford became the Chief Financial Officer of the Company in July 2005. He
Northern Europe, Middle East and Africa Region. In 2002, he was appointed Chief
Financial Officer of Verizon Wireless in the US. Prior to joining Vodafone he was
What we do
Mobile is always at the heart of what we do, but now we are moving into integrated
Download Packet Access), but also using fixed line broadband services like DSL
Our customers benefit from a complete Vodafone experience in and out of their
homes and offices. They are notified about email with our consumer push email
service, access existing instant messaging services on the move, and share images
We offer a suite of products that, starting with voice calls, offers our customers an
Vodafone Casa in Italy, provide our customers with an easy-to-use mobile service,
combined with low-cost fixed line telephony and DSL (Digital Subscriber Line)
broadband. We have extended our reach into the office by delivering richer business
applications and integrated fixed and mobile services, such as higher speed internet
offerings to give our customers a consistent experience whether they are at home or
on the move.
• Voice
•
• Data
•
• Fixed and other services
•
• Devices
Technology
• Privacy Policy |
•
• Terms & Conditions |
•
• Mobile Version
Data services
Quick stats:*
2 million customers
Simple and secure browsing of online services
Unlimited browsing tariff available
Vodafone live! offers 750,000 songs
Vodafone live! includes selection of latest games on handsets
Mobile TV has an average of 850,000 subscribers a month
“Internet on your Mobile” offers easy to use and secure browsing, including Google
search, an unlimited browsing tariff and access to some of the most popular online
services.
You can use your mobile to access and update your social networking profiles, view
and upload YouTube videos, buy and sell items on eBay, and check locations on Google
Maps.
You can also chat to friends easily with Yahoo! and MSN instant messaging using an
easy to use dedicated interface.
Using the new Vodafone live! mobile and PC music player you can search for music,
artist pages and previews from a catalogue of more than 750,000 songs. Music from
some of the world’s greatest artists is available, with music secured from agreements
with major record labels such as Sony BMG Music Entertainment, EMI, Universal
Music, Warner Music, as well as independent music labels.
Mobile TV offers an average of 20 channels from both local and international
broadcasters. Vodafone has local agreements with broadcasters, such as the BBC,
ZDF, RAI, Pro-Sieben, Channel 4 and RTL, as well as international broadcasts from
HBO, Fox, NBC Universal, Warner Brothers, UEFA Champions League, Vodafone
McLaren Mercedes and MTV, ensuring diverse and relevant mobile content.
Quick stats:*
2.7 million customers
Built-in 3G broadband on 44 laptop models
7.2 Mbps down and 2.1Mbps up using Vodafone Mobile Connect card technology with
HSPA
Vodafone Mobile Connect enables you to access the internet on your laptop or PC via
Vodafone Mobile Connect data cards or Vodafone Mobile Connect USB modems.
Business customers can access services such as email, corporate applications and
company intranets using the service.
You can enjoy built-in 3G broadband from Vodafone across 44 laptop models,
including Vodafone’s partners Acer, Dell, HP and Lenovo. Everything you need to
make an internet connection from your computer using a mobile network is installed
and configured, allowing you to work on the move.
The Vodafone Mobile Connect card with 3G broadband offers enhanced speeds which
can be up to 7.2 Mbps downlink and up to 2.0 Mbps uplink by utilising HSPA
technology.
There are a range of Vodafone Mobile Connect USB modems with exclusive designs.
The USB modems are “plug and play” compatible, allowing for a fast set up and
making the device easy to use.
Privacy Policy
You should read this notice in conjunction with the Terms and Conditions of use for
the Site.
The type of personal information we may collect could include, for example, your name
and postal address, date of birth, gender, telephone and fax numbers, email address,
and lifestyle and other information collected on registration or through surveys. If you
choose to provide us with personal information it will be used in support of the
intended purposes stated at the time at which it was collected, and subject to any
preferences indicated to you.
You acknowledge that by providing data to us, you consent to the processing of your
data in accordance with this Privacy Policy Statement.
Please quote your name and address. We would be grateful if you could also provide
brief details of what information you want a copy (this helps us to more readily locate
your data).
We will take all reasonable steps to confirm your identity before providing you with
details of any personal information we may hold about you.
Information Security
Please be aware that communications over the Internet, such as emails/webmails, are
not secure unless they have been encrypted. Your communications may route through
a number of countries before being delivered - this is the nature of the World Wide
Web/Intranet. Vodafone cannot accept responsibility for any unauthorised access or
loss of personal information that is beyond our control.
Transferring your information outside of the European Economic Area**
It may be necessary to transfer your personal information to other companies within
the Vodafone Group located in countries outside of the EEA. This may happen where
our servers or such companies are based outside of the EEA or where you use our
services and products while visiting countries outside of the EEA. The data protection
and other laws of these countries may not be as comprehensive as those in the UK or
the EU - in these instances we will take steps to ensure that your privacy rights are
respected.
**The European Economic Area (EEA) currently comprises the Member states of the
European Union plus Norway, Iceland and Liechtenstein.
Privacy Support
Vodafone reserves the right to amend or modify this Privacy Policy Statement at any
time and in response to changes in applicable data protection and privacy legislation.
If you have any enquiry about Vodafone's data protection and privacy policy or
practices, please write to:
Please read these Terms and Conditions carefully. These are the general Terms and
Conditions governing your access and use of this website ("Site"). If you do not agree
with them, you should not proceed any further on the Site. By continuing to use the
Site and/or any of the services shown on the Site, you agree to be bound by these Terms
and Conditions.
1. Use of content
1.1 The services that we are providing to you via the Site consist of the Content and the
Functionalities available on the Site or otherwise provided to you as a result of your
use of the Site ("Services").
1.2 You acknowledge and agree that you are only permitted to use the Site and the
Services as expressly set out in these Terms and Conditions or on the Site.
1.3 You agree that the Site and the Services are for your own personal use only on a
single computer or device.
1.5 Any use of caching, http accelerators such as Harvest, Squid, Netscape proxy or
Microsoft Catapult, or similar technology is permitted, however, you have the
responsibility of ensuring you are viewing the most recent version of the web-page on
content.
1.6 You may establish a link or "deep link" to the Site from your site, provided that
you have obtained Vodafone's prior written consent and that in Vodafone's sole
discretion, the context is relevant and the link or its description is not detrimental to
Vodafone.
2. Your Obligations
2.1 You warrant that you will only use the Site and the Services in accordance with
these Terms and Conditions and in an appropriate and lawful manner and by way of
example and not as a limitation, that you shall not (and shall not authorise or permit
any other party to):
2.1.3 use the Site and/or the Services to advertise or offer to sell any goods or services
for any commercial purpose without Vodafone's written consent;
2.1.5 hack into, make excessive traffic demands, deliver or forward chain letters, "junk
mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage
in any other behaviour intended to inhibit other users from using and enjoying the Site
and/or the Services or any other web site, or which is otherwise likely to damage or
destroy Vodafone's reputation or the reputation of any third party.
2.2 You acknowledge that chat, discussion group or bulletin board services and similar
services that may be offered by Vodafone ("Public Communication Services") are
public communications and your communications may be available to others and
consequently you should be cautious when disclosing personal or sensitive information
or any information which may identify you. Vodafone is not responsible for, and does
not control or endorse any Content of any Public Communication Services.
3. Your Information
4. Proprietary rights
4.1 All Trade Marks used on the site and/or the Services are the trade marks of
Vodafone or one of the Vodafone Group companies. You shall only make fair use of
the Trade Marks and will not use the Trade Marks, whether design or word marks: (1)
as or as part of your own trade marks; (2) in a manner which is likely to cause
confusion; (3) to identify products to which they do not relate; (4) to imply
endorsement or otherwise of products or services to which they do not relate; or (5) in
any manner which does or may cause damage to the reputation of Vodafone or the
Trade Marks.
4.2 You acknowledge and agree that the Services and the Site or any part thereof,
whether presented to you by Vodafone, advertisers or any third party are protected by
copyrights, trademarks, service marks, patents, or other proprietory rights and laws.
All rights are expressly reserved.
4.3 You are only allowed to use the Site and the Services as set out in these Terms and
Conditions and nothing on the Site and/or the Services shall be construed as conferring
any licence or other transfer or rights to you of any intellectual property or other
proprietary rights of Vodafone, any member of the Vodafone Group or any third
party, whether by estoppel, implication or otherwise.
5. Costs
5.1 Use of the Site is currently free. However, Vodafone reserves the right to charge for
access to part or all of the Site in the future, subject to giving you clear notice when
entering any part to which charges apply. Some services may be chargeable as
indicated on the Site and in any accompanying terms and conditions.
5.2 You will need to provide all equipment necessary to access the Site and the Services
on the Internet and be liable for the payment for the local telephone call charges at the
rates published by the telephone operator with whom you make your local calls or any
other Internet access charges to which you may be subject. If your equipment does not
support relevant technology including but not limited to encryption you may not be
able to use certain Services or access certain information on the Site.
6.1 It is your sole responsibility to satisfy yourself prior to using the Site and the
Services in any way that they are suitable for your purposes and up to date. The
Services are periodically updated and you should check the Site and the Services
regularly to ensure that you have the latest information. You should also refresh your
browser each time you visit the Site and the Services to ensure that you download the
most up to date version of the Site and the Services.
6.2 The Site and the Services are provided on an "as is" basis. Although every effort
has been made to provide accurate information on these pages, neither Vodafone, nor
any of its employees, nor any member of the Vodafone Group, their suppliers, nor any
of their employees, make any warranty, expressed or implied, or assume any legal
liability (to the extent permitted by law) or responsibility for the suitability, reliability,
timeliness, accuracy or completeness of the Content or any part thereof contained on
the Site or the Services.
6.3 You acknowledge that Vodafone is unable to exercise control over the security or
subject matter of Content passing over the Site or via the Services and Vodafone
hereby excludes all liability of any kind for the transmission or reception of infringing
Content of whatever nature.
6.4 Please read the sections headed "Cautionary Statement Regarding Forward-
Looking Statements" and "Principal Risk Factors and Uncertainties" in Vodafone
Group Plc's Annual Report for the year ended 31 March 2008 for a detailed
explanation of forward-looking statements and a review of the reasons why actual
results and developments may differ materially from those expressed or implied by
these forward looking statements.
6.5 Any information contained in this Site on the price at which ordinary shares or
American depository shares in Vodafone Group Plc have been bought or sold in the
past, or the yield on such shares, should not be relied upon as a guide to future
performance.
7.1 The Site contains links to the web sites, web pages, products and services also
operated by Vodafone or the Vodafone Group and you agree that your use of each web
site, web page and service is also subject to the terms and conditions, if any, contained
within each website or web page or attached to any products or services. These Terms
and Conditions shall be deemed to be incorporated into each set of terms and
conditions. In the event that there is any conflict, the terms and conditions contained
with the relevant website or webpage or attached to the relevant products or services
shall prevail over these Terms and Conditions.
7.2 Vodafone assumes no responsibility for and does not endorse unless expressly
stated, Content created or published by third parties that is included in the Site and
the Services or which may be linked to and from the Site.
7.3 The Site and/or the Services may be used by you to link into other websites,
resources and/or networks worldwide. Vodafone accepts no responsibility for the
Content, services or otherwise in respect of these and you agree to conform to the
acceptable use policies of such websites, resources and/or networks.
7.4 Subject to Clause 11 you agree that Vodafone does not generally and is not
required to monitor or edit the use to which you or others use the Site and the Services
or the nature of the Content and Vodafone is excluded from all liability of any kind (to
the extent permitted by law) arising from the use of the Services, and in particular but
without limitation to the foregoing, the nature of any Content. Notwithstanding the
foregoing, Vodafone reserves the right to edit, bar or remove any Services and/or
Content, at any time as Vodafone in its sole discretion believes to be necessary in order
to prevent any breach of these Terms and Conditions or any breach of applicable laws
or regulations.
8. Exclusion of liability
8.1 Nothing in these Terms and Conditions shall act to limit or exclude Vodafone's
liability for death or personal injury resulting from Vodafone's negligence, fraud or
any other liability, which may not by applicable law be limited or excluded.
8.2 Vodafone shall use its reasonable endeavours to ensure the maintenance and
availability of the Site and the Services but availability may be affected by your
equipment, communication networks, too many people trying to use communication
networks or the Internet at the same time or other causes of interference and may fail
or require maintenance without notice.
8.3 Neither Vodafone nor any member of the Vodafone Group shall be liable for any
special, indirect or consequential damages or any damages whatsoever, whether in an
action of contract, negligence or other tortious action, arising out of or in connection
with the performance of or use of Services available on the Site and in particular, but
without limitation to the foregoing, Vodafone specifically excludes all liability
whatsoever in respect of any loss arising as a result of:
8.3.1 use which you make of the Site and the Services or reliance on Content or
Services or any loss of any Services or your Content resulting from delays, non-
deliveries, missed deliveries, or services interruptions; and
8.3.2 defects that may exist or for any costs, loss of profits, loss of your Content or
consequential losses arising from your use of, or inability to use or access or a failure,
suspension or withdrawal of all or part of the Site and the Services at any time.
8.4 All conditions or warranties which may be implied or incorporated into these
Terms and Conditions by law or otherwise are hereby expressly excluded to the extent
permitted by law.
8.5 Your only remedy under these Terms and Conditions is to discontinue using the
Site and the Services.
8.6 Vodafone makes every effort to ensure the security of your communications. You
are however advised that for reasons beyond our control, there is a risk that your
communications may be unlawfully intercepted or accessed by those other than the
intended recipient. For example, your communications may pass over third party
networks over which we have no control. The Internet is not a secure environment.
Unwanted programs or material may be downloaded without your knowledge.
9. Indemnity by you
9.1 You hereby agree to fully indemnify and to hold Vodafone harmless from and
against any claim brought by a third party resulting from the use of the Site and the
Services or the provision of Content to Vodafone by you and in respect of all losses,
costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs
and expenses), or liabilities, whatsoever suffered or incurred directly of indirectly by
Vodafone in consequence of such use of the Site and the Services or provision of
Content or your breach or non-observance of any of these Terms and Conditions.
10. Variation
10.1 Vodafone reserves the right to modify the Site and/or the Services or suspend or
terminate the Site and/or the Services or access to part or all of them at any time.
10.2 Vodafone reserves the right to revise these Terms and Conditions at any time.
Such variations shall become effective two weeks after being posted on the Site. By
continuing to use the Site you will be deemed to have accepted the varied Terms and
Conditions.
12. Termination
12.1 Vodafone may elect to suspend, vary or terminate the Services and the Site
immediately and without prior notice at any time for repair or maintenance work or in
order to upgrade or update the Site and the Services or for any other reason
whatsoever.
12.2 Vodafone may elect to terminate the Services or your access to the Site forthwith
on breach of any of these Terms and Conditions by you, or if Vodafone ceases to offer
the Site and the Services for any reason whatsoever.
13. General
13.1 Governing Law and Jurisdiction - These Terms and Conditions are governed by
and construed in accordance with the laws of England and Wales and you hereby
submit to the non-exclusive jurisdiction of the English courts.
13.2 Severability - These Terms and Conditions are severable in that if any provision is
determined to be illegal or unenforceable by any court of competent jurisdiction such
provision shall be deemed to have been deleted without affecting the remaining
provisions of these Terms and Conditions.
13.3 Waiver - Vodafone's failure to exercise any particular right or provision of these
Terms and Conditions shall not constitute a waiver of such right or provision unless
acknowledged and agreed to by Vodafone in writing.
13.4 Representations - You acknowledge and agree that in entering into these Terms
and Conditions you do not rely on, and shall have no remedy in respect of, any
statement, representation, warranty or understanding (whether negligently or
innocently made) of any person (whether party to these Terms and Conditions or not)
other than as expressly set out in these Terms and Conditions as a warranty. Nothing
in this Clause shall, however, operate to limit or exclude any liability for fraud.
13.5 Assignment - You in entering into these Terms and Conditions undertake that you
will not assign, re-sell, sub-lease or in any other way transfer your rights or obligations
under these Terms and Conditions or part thereof. Contravention of this restriction in
any way, whether successful or not, will result in the Services being terminated by
Vodafone forthwith. Vodafone may assign these Terms and Conditions in whole or in
part to any third party at its discretion.
13.6 Rights of Third Parties - A person who is not a party to this Agreement has no
rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce
any Clause of this Agreement.
13.7 Force Majeure - Vodafone shall not be liable in respect of any breach of these
Terms and Conditions due to any cause beyond its reasonable control including but
not limited to, Act of God, inclement weather, act or omission of Government or public
telephone operators or other competent authority or other party for whom Vodafone is
not responsible.
14.
Neither an audit nor a review provides assurance on the maintenance and integrity of
the website, including controls used to achieve this, and in particular whether any
changes may have occurred to the financial information since first published. These
matters are the responsibility of the directors but no control procedures can provide
absolute assurance in this area.
15. Definitions
"Content"
means all data, information, material and content, including but not limited to text,
pictures, photographs, software, video, music, sound and graphics;
"Services"
has the meaning given to it in Clause 1.1;
"Functionalities"
means the services offered on or via the Site;
"Trade Marks"
means the word or mark "Vodafone", however represented, including stylised
representations all associated logos and symbols and combinations of the foregoing
with another word or mark;
"Vodafone"
means Vodafone Group Plc, whose registered office is at Vodafone House, The
Connection, Newbury, RG14 2FN, England and may also be referred to as "we" or
"us" in these Terms and Conditions;
"Vodafone Group"
means Vodafone Group Plc and any company or other entity in which Vodafone
Group Plc owns (directly or indirectly) more than 15% of the issued share capital;
"you"
means the visitor to the Site that enters into these Terms and Conditions (and "your"
shall be construed accordingly).
The Board supports high standards of corporate governance which are critical to our
business integrity and to maintaining investors' trust in our Company.
Board of Directors
Biographies of all Board members and information about the Board and director
changes.
Board Committees
Composition and activities of all three principal Board committees.
Executive Committee
Information on the Executive Committee and biographies of members.
Compliance
Details of Vodafone Group Plc's compliance with the UK Listing Authority’s
Combined Code, and information regarding the impact of the Higgs Review and
Sarbanes-Oxley Act.
Code of ethics
In accordance with SEC rules published following the Sarbanes-Oxley Act of 2002, the
Company has adopted a written code of ethics applicable to the Company's senior
financial officers, including the Company's principal executive officer.
Memorandum of Association
Full text of the Memorandum of Association of the Company.
Articles of Association
Full text of the Articles of Association of the Company, adopted at the AGM in 2008.
Investor FAQs
Directors' shareholdings
Information about changes in directors' shareholdings can be found in the Regulatory
Business Principles
Our Vision and Values guide the way we act. Our Vision is to be the world’s mobile
communication leader – enriching customers’ lives, helping individuals, businesses and
communities be more connected in a mobile world. Our Values are about how we feel –
in other words the Passions that make us the company we are.
One of our four corporate Values is 'Passion for the world around us':
"We will help the people of the world to have fuller lives - both through the services we
provide and through the impact we have on the world around us."
At the start of 2002, we introduced a set of ten Business Principles to make our Vision
and Values happen. These define our relationships with all our stakeholders and
govern how Vodafone conducts its day-to-day business.
Our Business Principles apply to all Vodafone operating companies (majority owned
businesses). We also promote the Principles to our associate companies (where
Vodafone holds a minority stake) and business partners. Chief Executives are
responsible for ensuring application of the Principles within their business.
Internal audits in 2002-03 show they have been communicated to over 90% of
employees.
Read the Business Principles Policy in full in the Corporate Responsibility section.
Executive Committee
Chaired by Vittorio Colao, this committee focusses on the Group's strategy, financial
structure and planning, succession planning, organisational development and Group-
wide policies.
Paul Donovan, CEO Central Europe, Middle East, Asia Pacific and Affiliates
Board committees
The standing Board committees are the Audit Committee, the Nominations and
Governance Committee and the Remuneration Committee.
Note: Further information regarding the activities of these committees can be found in
the Corporate Governance section of the Vodafone Group Plc Annual Report for the
year ended 31 March 2008.
The report is available in Annual Reports.
Audit Committee
Under its terms of reference the Committee, whose membership is made up entirely of
independent directors, is required, amongst other things, to review the Company's
results and financial statements, review the activity of the internal and external
auditors and monitor compliance with statutory and listing requirements.
Members:
Members:
Remuneration Committee
The Committee, whose membership is made up entirely of independent directors, is
responsible to the Board for the assessment and recommendation of policy on executive
remuneration and packages for individual executive directors.
Members:
Vodafone has a long history of active engagement in standards that lay the foundation
of our industry. As such, we continue to be conscious of the fact it is necessary to
incorporate and encourage contribution of IPR into standards to ensure continued
innovation, whilst also critical in terms of the viability of standards-based products.
Currently, the members of the 3rd Generation Partnership Project (3GPP) are
standardising a next generation mobile radio technology called Long Term Evolution
(LTE).
Vodafone welcomes the industry transition towards full, open disclosure of IPR royalty
expectations from all industry partners.
Vodafone is committed to licensing its next generation mobile radio essential patents
(subject to reciprocity) on fair, reasonable and non-discriminatory (FRAND) terms,
free of charge."
The NYSE rules require that a majority of the Board must be comprised of
independent directors and the rules include detailed tests that US companies must use
for determining independence. The Combined Code requires a company's board of
directors to assess and make a determination as to the independence of its directors.
While the Board does not explicitly take into consideration the NYSE's detailed tests, it
has carried out an assessment based on the requirements of the Combined Code and
has determined in its judgement that all of the non-executive directors are independent
within those requirements. As at the date of this Annual Report, the Board comprised
the Chairman, four executive directors and eleven non-executive directors.
Committees
Under NYSE rules, US companies are required to have a nominating and corporate
governance committee and a compensation committee, each composed entirely of
independent directors with a written charter that addresses the Committees'purpose
and responsibilities. The Company's Nominations and Governance Remuneration
Committee have terms of reference and composition that comply with the Committee
and Combined Code requirements. The Nominations and Governance Committee is
chaired by the Chairman of the Board, and its other members are non-executive
directors of the Company and the Chief Executive. The Remuneration Committee is
composed entirely of non-executive directors whom the Board has determined to be
independent. The Company's Audit Committee is composed entirely of non-executive
directors whom the Board has determined to be independent and who meet the
requirements of Rule 10A-3 of the Securities Exchange Act. The Company considers
that the terms of reference of these committees, which are available on its website are
generally responsive to the relevant NYSE rules but may not address all aspects of
these rules.
Under NYSE rules, US companies must adopt and disclose corporate governance
guidelines. Vodafone has posted its statement of compliance with the Combined Code
on its website. The Company also has adopted a Group Governance Manual which
provides the first level of the framework within which its businesses operate. The
manual is a reference for Chief Executives and their teams and applies to all directors
and employees. The Company considers that its corporate governance guidelines are
generally responsive to, but may not address all aspects of, the relevant NYSE rules.
US listing requirements
The Company's ADSs are listed on the NYSE and the Company is, therefore, subject
to the rules of the NYSE as well as US securities laws and the rules of the SEC. The
NYSE requires US companies listed on the exchange to comply with the NYSE's
corporate governance rules but foreign private issuers, such as the Company, are
exempt from most of those rules. However, pursuant to NYSE Rule 303A.11, the
Company is required to disclose a summary of any significant ways in which the
corporate governance practices it follows differ from those required by the NYSE for
US companies. A summary of such differences is set out below. The Company has
established a Disclosure Committee with responsibility for reviewing and approving
controls and procedures over the public disclosure of financial and related
information, and other procedures necessary to enable the Chief Executive and Chief
Financial Officer to provide their Certifications of the Annual Report on Form 20-F
that is filed with the SEC.
Section 404 of the Sarbanes-Oxley Act of 2002 (US) requires the Company to annually
assess and make public statements about the quality and effectiveness of its internal
controls over financial reporting. As a non-US company, Vodafone is first required to
report on its compliance with section 404 for the year ended 31 March 2007.
Management's report must describe conclusions about the effectiveness of the
Company's internal control over financial reporting based on management's
evaluation as of the end of the Company's most recent fiscal year.
The Company has reviewed the structure and operation of its "entity level" control
environment: the overarching structure of review and monitoring essential to the
management of its business.
Each of the Company's subsidiaries and central functions has ensured that the relevant
processes and controls are documented to appropriate standards, taking into account
the guidance provided by the US Public Company Accounting Oversight Board's
Auditing Standard No. 2 and subsequent SEC Staff Questions and Answers related to
the standard. The approach taken has been to identify the key financial reporting
processes so that, in aggregate, the Company has reasonable assurance regarding the
reliability of its financial reporting and the preparation of financial statements.
The Company has also adopted a corporate Code of Ethics for senior executive,
financial and accounting officers, separate from and additional to its Business
Principles, described below.
PRODECT PROFILE
BASIC SERVICES
Clip
Call conference
Clir
SMS
Clip identifies the caller by displaying the number of the caller on the handset. This
allows you the benefit of accepting or rejecting the call; although, at times caller Line
Identification may not appear due to technical problems in the originating network.
This feature allows you to receive or make another call, while you are already busy
with a call, without disconnecting it . You can receive or make a second call, by putting
the first call on hold. You billed for both the calls. You can activate call waiting by
This feature allows you to have a teleconference with up to five people at the same
time, from wherever you are. You can conference with either cellular or landline
phones, including STD and ISD calls. To make a conference call simply make your first
call. Then put the first call on hold and dial the next number. To conference, scroll
through the handset menu and select the conference feature. Now your call are
Note:
The originator of the calls will be charged for all the calls initiated by
him.To use the facility you need to activate the “call waiting” feature on
your handset.
Now, with CLIR you can restrict your cellular phone number from being displayed
on the receiver’s cellular phone. This means, you can maintain complete
confidentiality of your number. This feature might not function across operator
networks, but will definitely restrict caller ID when called within the same cellular
ITEMISED BILLING
An itemized bill gives you the details of all calls made and received, and of all the
other facilities you availed of, on your mobile number during a month. It also
carries details of the number called/ received, time and date of the call, duration
This feature allows you to send and receive messages to and from, respectively;
almost all national and international cellular operators. SMS allows you access to
services lime receiving stock quotes, horoscopes, Jokes messages, email, news and
offers an array of Services that help you manage your calls better. From caller
Identification to call waiting, from call divert to call conference Vodafone redefines
convenience. Most of these features are optional and can be availed of on request
and carry a nominal subscription charge. To activate any feature call our
With call Divert, you can divert an incoming call to another cell phone (be it
(within Andhra Pradesh local dialing list). You can divert your calls.
Just when you thought you had the cake, we made it possible for you to eat it too.
those "itsy bitsy" wants of yours that together make up THE BIG SMILING
PICTURE.
SMS based services to Voice based ones, the vodafone range cuts across all
So be it downloading the latest ring tones or sharing the freshest of blonde jokes, be it
checking the status of your cousin's train arrival time or arranging a pick up for your
You could also book a surprise movie ticket or deliver those dainty dandelions
for your date or access the latest cricket scores or some serious stock information; or
maybe even play downloadable games or chill out with some zany chats with buddies
on-line.
SMS SERVICES -
Text Messaging
GPRS/EDGE
Text Messaging
VOICE
(GPRS) and EDGE, which allows you to access internet websites and
environment. Gone are the days when connecting to a website from the mobile
you are “ always on”. There is no need for a dial up connection or any ISP
connection.
Now you can now carry the world Wide Web in their pocket – the
vodafone world. Read email, get stock quotes, check the weather, read the latest
news and even chat with friends and “Buddies” on Idea Network, yahoo, MSN
communicate not just in voice or text but also in full color images.
Now you can send your emotions to your near and dear ones; with
photographs, attach voice clips and append text too. Just in case the receiver
does not have on MMS handset, even then the photographs can be accessed
from our website http.//www. vodafone co.in// for your convenience, we have
also created a library of photo album and voice clips, from where you can
Further, you can also compose your own MMS message on the above mentioned
the use of the GPRS phone as a modem, providing busy lap top armed
executives, like most of you; the opportunity to log in wirelessly while “ on the
go” . thus now you can surf the Internet using our GPRS connectivity with your
computer.
ADVANTAGE OF VODAFONE GPRS
Revolutionary concept of charging - only for what you send and receive
Offers MMS, a platform to communicate not just in voice or text but also in full
color images.
PREPAID PLANS FOR TUNDLA TEHSIL
DEALERS
TALK TIME REFUND
Rs 10/- SIM Rs 5 /- Rs 20/_
FIRST RECHARGE OF 19/- 15/- 10/-
SECOND RECHARGE 35 /- 35/- 20/-
Prepaid connection
MRP 49
Validity Lifetime
Local call rates Rs / min
Incoming Free
Outgoing Vodafone to Vodafone 1
Vodafone to Other Mobiles 1
To Landlines 1
STD call rates Rs / min
Outgoing calls 1.5
ISD call rates Rs / min
US, Canada, South East Asia, Fixed landline to Australia, New
6.4
Zealand & UK
Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka;
founded as South Asia Regional Africe, Mobile phones to Europe,10
Australia, New Zealand
Gulf, Middle East, UAE 11
Rest of Africa, Rest of Europe 15
Rest of World (excluding special countries & iridium/inmarsat calls) 45
Inmarsat/ Iridium Calls 550
SMS Rs/min
Local SMS 1
National SMS 1.5
International SMS 5
E top up charges
Recharge cards
33 Chota 33 0 0 3 30
75 Chota 75 0 0 7 68
arp una
telecom.
(diagnostic research).
1. Descriptive Research:
Cellular.
2. Analytical Research:
3. Applied Research:
organisation.
4. Fundamental Research:
formulation of a theory.
Quantitative Research:.
6. Qualitative Research:
7. Conceptual Research:
experiment.
9. Diagnostic Research:
My Research:
Analysis of Data
Preparation of Report
Function of Research Design
answer to problem.
and how.
research studies.
studies.
My Research Design
the problem.
Sampling Design:
2. Probability samplin
1. Primary data
2. Secondary data.
Primary Data:
character.
Secondary Data:
1. Observation Method.
2. Interview Method.
3. Through questionnaire.
4. Through schedules.
government.
exchange etc.
points.
level of satisfaction.
village.
telecom outlet.
coverage connectivity.
Objective Schedule:
Yes No
72% 28%
28%
No
yes
72%
Which type of sim service Provided ?
10%
20% P re P aid
P os t P aid
B oth
70%
Are you sell recharge voucher’s ?
Yes No
68% 32%
32%
Yes
No
68%
Which kind of recharge vouchers sell mostly ?
25%
Paper Recharge
45%
Electronic
Recharge
Both
30%
How many Network available at your outlet ?
10%
30%
Two
Four
35% Six
All available
25%
Which Network you prefer to sell ?
20% Hutch
30%
BSNL
20% Idea
Airtel
Tata
08%
10% Reliance
12%
What’s the consumer need and demand at you outlet ?
25%
35%
Do you have any problem with any service provider ?
Yes No
39 % 61%
39%
No
Yes
61%
Would you like to prefer those service provider who provide better margin ?service
and attractive
Yes No
90 % 10 %
10%
Yes
No
90%
Are you satisfy with the current Vodafone plans and service ?
35%
40% Yes
No
Can’t say
25%
For Non Telecom outlets
Yes No
70% 30%
30%
Yes
No
70%
Why don’t you sell recharge to your existing customer?
Financial P roblem
20.00%
39% Unawareness of
Schem es
16.50% Unavailability of
Service
Other reason
24.50%
Do you know the attractive margins & schemes?
Yes No
59% 41%
41%
Yes
No
59%
Is there any demand of Sim & Recharge?
10%
30%
No
Yes
Upto some extant
60%
Does you existing loyal customers have use of mobile?
Yes No
83.60% 16.40%
16.40%
Yes
No
83.60%
Would you like to sell Sim & Recharge when your customer demands?
Yes No
90% 10%
10%
Yes
No
90%
LIMITATIONS
by me are as under.
area people.
CONCULISION
CONCLUSION
With this the researcher come to the conclusion part of the research report.
the competitive market of telecom services. But taking up the challenge itself
telecom.
CHAPTER-8
QUESTIONNAIRE
Shop Name…………………………………………………………
Address………………………………………………………
Contact no.………………………………………………………
YES NO
YES NO
YES NO
Q9. Would you like to prefer those service provider who provide better service and
attractive margin ?
YES NO
Q10. Are you satisfied with the current Vodafone plans and service?
A. Yes B. No.
6. Would you like to sell Sim & Recharge when your customer demands?
A. Yes B. No.
CHAPTER-9
RECOMMENDATIONS
many company, like BSNL, Airtel, Reliance and now idea &
PROMOTION
Personal Selling
Sales Promotion
Public Relations
Direct Mail
Advertising
Sponsorship
(encoding).
communications campaign.
1. Personal Selling
7. Sponsorship
Ltd.
Delhi.
Internet : www.vodafone.com