DP7700-2107 Troubleshooting Guide

Last Revised: September 29, 2007

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

REVISION CONTROL

Document Title: DP7700-2107 Troubleshooting Guide

Author: Mindray Service Department

Date By Action Pages

September 3rd, Rudolf Pan New document All
2007

Review/Approval History

Date By Action Pages

Last Modified: September 29, 2007 Page 2 of 15

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Table of Contents
Page
1. Categories _______________________________________________________________5
2. Boot up__________________________________________________________________6
2.1 Symptoms_____________________________________________________________________ 6
2.2 Check route ___________________________________________________________________ 6
2.3 Reason of defect________________________________________________________________ 6
2.4 Defective parts statistics _________________________________________________________ 6
3. Black screen _____________________________________________________________7
3.1 Symptoms_____________________________________________________________________ 7
3.2 Check route ___________________________________________________________________ 7
3.3 Reason of defect________________________________________________________________ 7
3.4 Defective parts statistics _________________________________________________________ 7
4. Keyboard and trackball related _______________________________________________8
4.1 Symptoms_____________________________________________________________________ 8
4.2 Solution (keyboard)__________________________________________________________ 8
4.3 Reason of defect________________________________________________________________ 8
4.4 Defective parts statistics _________________________________________________________ 9
5. Lock up __________________________________________________________________10
5.1 Symptoms____________________________________________________________________ 10
5.2 Solution _____________________________________________________________________ 10
5.3 Reason of defect_______________________________________________________________ 10
6. Image related _____________________________________________________________11
6.1 Symptoms____________________________________________________________________ 11
6.2 Check route __________________________________________________________________ 11
6.3 Reason of defect_______________________________________________________________ 12
6.4 Defective parts statistics ________________________________________________________ 13
7. Intermittent problems _______________________________________________________14
7.1 Symptoms____________________________________________________________________ 14
7.2 Solution _____________________________________________________________________ 14
8. Screen flicker _____________________________________________________________15
8.1 Symptoms____________________________________________________________________ 15
8.2 Solution _____________________________________________________________________ 15

Last Modified: September 29, 2007 Page 3 of 15

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8.3 Reason of defect_______________________________________________________________ 15

Last Modified: September 29, 2007 Page 4 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

1. Categories

This document offers several methods to isolate defects or problems according to the symptoms observed.
We can classify the symptoms to several categories. The categories are very helpful for you to find
problems in different systems and it’s a general tool, not only used in the system described in this
document.

For different categories, we have different methods to solve problems. Most of the methods are
commonly used in all Mindray ultrasound systems but there might be slight differences when you use
them on different systems.

No. Name Description

Category 1 Boot up related Fail to boot, or halted in certain
point of the boot progress.
Category 2 Black screen Keyboard is functioning but there
is nothing displayed on the
monitor.
Category 3 Keyboard and trackball related Certain keys don’t work.
Category 4 Lock up System halted during certain
operation.
Category 5 Image related The system is running well but
the image is abnormal.
Category 6 Intermittent problems The problem cannot be
reproduced according to the same
operation or handling. However,
the problem happens in a random
rate during using.
Category 7 Screen flicker Screen glinting or trembling

Last Modified: September 29, 2007 Page 5 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

2. Boot up
2.1 Symptoms
Stops at Mindray LOGO, and nothing else happens
2.2 Check route

2.3 Reason of defect

Software initialization fails
2.4 Defective parts statistics

power supply
45.50% board
54.50% main board

Last Modified: September 29, 2007 Page 6 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

3. Black screen
3.1 Symptoms
When power on the machine, screen is black.
3.2 Check route

3.3 Reason of defect

Main board failure, power supply board failure, monitors failure
3.4 Defective parts statistics

power supply
45.00%
board
monitor
55.00%

Last Modified: September 29, 2007 Page 7 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

4. Keyboard and trackball related

4.1 Symptoms
Some keys are not functioning, trackball out of control, and nothing else abnormal
4.2 Solution (keyboard)

Note:
The flow chart above only tell how to deal with the problem that keyboard can’t function,
When meeting trackball out of control and nothing else abnormal, please check the connection between
Trackball and keyboard or connection between trackball (keyboard) and DSC board.
Change the keyboard PCB, or trackball

4.3 Reason of defect

Keyboard failure, trackball failure.

Last Modified: September 29, 2007 Page 8 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

4.4 Defective parts statistics

clean or adjust
silicon rubber
pad position
2% 22.00% silicon rubber
28% pad

keyboard PCB
48.00%
power supply
board

Last Modified: September 29, 2007 Page 9 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

5. Lock up
5.1 Symptoms
When you press some keys the system locks up, and nothing else abnormal. Or can not wake up from
system dormant
5.2 Solution
Change the main board
5.3 Reason of defect
Main board failure

Last Modified: September 29, 2007 Page 10 of 15

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6. Image related
6.1 Symptoms
Machine is working normally, but image is abnormal
6.2 Check route

Last Modified: September 29, 2007 Page 11 of 15

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Note: Some customers complain that the image quality is not good; generally, these problems can be
solved by adjusting the machine (such as monitor brightness, image parameters …….)
Sometimes the defect of monitor itself can also cause the image display not good.
6.3 Reason of defect
Some electronic or magnetic interference, probe failure, channel board failure, and main board failure.

Last Modified: September 29, 2007 Page 12 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

6.4 Defective parts statistics

machine is not
adjusted well
probe
17.00% 22.00%
monitor
22.00% 11.00%
main board
28.00%
power supply
board

Last Modified: September 29, 2007 Page 13 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

7. Intermittent problems
7.1 Symptoms
Image with some ripples
7.2 Solution
Check the surrounding, including AC power input, is there any machines which will interfere with the
system. Do remember keep a good environment.

Last Modified: September 29, 2007 Page 14 of 15

SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD.

8. Screen flicker
8.1 Symptoms
Screen glinting or trembling
8.2 Solution
Exchange the CRT. Or check the surrounding, including AC power input, is there any machines which
will interfere with the system. Do remember keep a good environment.

8.3 Reason of defect

Some wrong with CRT

Last Modified: September 29, 2007 Page 15 of 15