Community Diagnosis for Community Health

GROUP 3
Health Systems

GENERAL OBJECTIVE:
To determine availability, accessibility, affordability and utilization of health systems in the
community.

SPECIFIC OBJECTIVES:
• To determine the people’s knowledge on the types of health facilities available in the
community.
• To investigate the convenience of access of health facilities to residents of the
community.
• To assess how frequently residents patronise the health facilities in the community.
• To determine how affordable services of health facilities are to the community.
• To assess the satisfaction of residents with the services provided at the health facilities.

• Availability
• What types of healthcare facilities are available in your community? (tick all that
are applicable)
□ Hospital □ Shrine □ Herbal centres □ CHPS centre □ Pharmacy
□ Chemical sellers □ Home □ Prayer camps □ Others (specify)

• Why do you go there?

______________________________________________________
- Accessibility
• Of the above listed, which of them is nearest?
□ Hospital □ Shrine □ Herbal centres □ CHPS centre □ Pharmacy
□ Chemical sellers □ Home □ Others (specify) ___________________

• How do you get there?

□ Walking □ Motorbike □ Taxi □ Bicycle □ Public vehicle
□ Private cars

• How long does it take to get there?

□ Less than 5 minutes □ 5 – 10 minutes □ 10 to 15 minutes
□ 15 to 30 minutes □ 30 to 60 minutes □ more than 60 minutes

• Do they run a 24 hour service? □ Yes □ No

If no, what are the working hours?
__________________________________

• When do you prefer to visit the facility?

□ Dawn (3am – 5am) □ Morning (5am – 11:59am)
□ Afternoon (12pm – 5:59pm) □ Evening (6pm – 11:59)
□ Midnight (12am – 2:59am)

• Why do you prefer to go at that time?

________________________________
• Utilization
• How often do you visit the facility?
□ Daily □ Weekly □ Monthly □ Bi-annually □ Yearly
□ Only when ill □ Never □ Other (Please specify) ______________

• If frequently, give reasons for visiting

________________________________

• If never, give reasons. _______________________________________

• Affordability
• How do you pay for services there? (You can select more than one)
□ NHIS □ Out of Pocket □ Other Insurance □ Free

• Are you registered on NHIS or not? □ Yes □ No

• If not, why are you not registered

□ Premiums are expensive
□ Too busy to go and renew
□ Hardly fall sick so no need to renew
□ Don’t know where to register
□ Attitude of staff towards NHIS

• If you are registered on NHIS but do not use it, is there any reason?

__________________________________________________

• If NHIS is used, is every cost covered? □ Yes □ No

o If not, is it affordable?

• If only cash is paid, is it affordable? □ Yes □ No

• Client Satisfaction
o On a scale of 1 – 10 how would you rate the following at the facility?
o Attitude of personnel _________
o Waiting time ______________
o Delivery of health service ______
o Adequacy of health facilities ____