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In the early 2000, the land of Promise or popularly known as Davao, looks forward to

accelerating further its economic development. The lure of business opportunities with the fast

rising population, along with its agricultural and industrial potentialities, has continuously

brought ever-increasing number of adventurous and equally ambitious investors, as well as men

and women of every profession, art, and trade. To materialize the vision, the city government,

cope up with the modern changes that the city is experiencing, In March 2002, serious talks on

the use of Davao Light’s GIS to address head on crimes and criminality, was made.

Representatives from both the city government and Davao Light sat down together to discuss and

put on the drawing board a concept that will utilize Davao Light’s capability in the city

government’s campaign for a more stable peace and order situation (Central 991, 2011). Thus,

the concept of 9-1-1 can be attributed primarily to the recognition of characteristics of modern

society, i.e., increased incidences of crimes, accidents, and medical emergencies, inadequacy of

existing emergency reporting methods, and the continued growth and mobility of the population.

On September 27, 2002 the Central Communications and Emergency Response Center

was formally launched. The facility is both a call center and a dispatch center that will link the

residents needing assistance with the emergency resources of the government – the police;

firefighters; medical workers; and rescue services (City of Davao, 2011). With the

accompanying rapid growth of the city, the local government created another division under the

city mayors’ office which is the Public Safety and Security Command Center (PSSCC). It is the

City Government of Davao’s innovative and coordinative approach on providing protection,

security, safety and risk management to its stakeholders leads to the creation of the Public Safety
and Security Command Center (PSSCC) thru Executive Order No. 18, Series of 2012. It was

created through Executive Order No. 18 Series of 2012, specifically to provide protection,

security, safety and risk management to the people of Davao City. The PSSCC operates through

coordinative approach to address the different issues of safety and security relative to Crime,

Terrorism, Security, Traffic, Health and Social Services, Emergency Services, and Disaster Risk

Reduction by using information, people, technology, and intelligent solutions (City Government

of Davao, 2016).

It is evident that the Government of Davao was serious in promoting peace and order in

the city; in fact the current budget for the Peace and Order Program of the city, which includes

Central 911, CTTMO, and PSSCC amounted to a combined amount of P1,208,500,000, of which

came from the local government itself and the Internal Revenue Allotment (IRA). The budget

will cover all the necessary upgrades, expenses and innovations for the peace and order of the




Based on the observations conducted, the following conclusions were made:

1. The systems used by the PSCC were crucial but were found centralized enough to convey

responses and searches. This shows that it is possible to engage in more higher and
innovative systems which the City Government has its full support in acquiring additional

CCTV’s, and other usable technologies.

2. As the City population is increasing, the need for assistance is essential but some of the

time cannot cope up the need (simultaneously) of small accident and emergencies due to

the limited manpower and volunteers.

3. PSCC and Central 911 had positive impact on the City Government of Davao which

implies that the massive amount of budget given to the Peace and Order were allocated



Public Safety Command Center (PSCC)

According to Col. Boquiren, PSCC currently employs the following systems: Fixed

Interpol Network Database (FIND), I-24/7 Network, Geographic Information System (GIS), and

Weather Monitoring and Flood Alert System (WMFAS).

Fixed Interpol Network Database (FIND)

This is an online database developed by the International Criminal Police Organization

(INTERPOL), which facilitates searches of people, motor vehicles, and documents at

international transit. PSCC utilizes this database to combat acts of terrorism.

I-24/7 Network

I-24/7 is a global police communications system developed by INTERPOL that connects

law enforcement officers in all their member countries. This system enables authorized users to
share sensitive and urgent police information with their counterpart around the globe. Through

this system, PSCC is able to access INTERPOL’s range of criminal databases. They can search

and cross-check data quickly, with direct access to databases on suspected criminals or wanted

persons, stolen and lost travel documents, stolen motor vehicles, fingerprints, DNA profiles,

stolen administrative documents and stolen work of arts.

Geographic Information System (GIS)

Geographic Information System (GIS) is a computer-based tool that analyzes, stores,

manipulates and visualizes geographic information, usually in a map. It can pinpoint locations,

predict climate change, report power outages and analyze crime patterns. GIS technology is a

vital tool for disaster preparedness, response and rebuilding, climate change adaptation, and

other applications related to public administration and governance. (“What is Geographic

Information Systems (GIS)?”, 2018)

GIS is also used in tracking the location of phone calls received by the command center.

All mobile patrols, ambulances, firetrucks, and other emergency vehicles have GPS that are all

intertwined with the GIS of PSCC and Central 911 for easy dispatching and quick response.

Weather Monitoring and Flood Alert System (WMFAS)

PSCC is also equipped with a Weather Monitoring and Flood Alert System which

consists of an Automated Weather Station (AWS), river level gauge, personal tracker, and land

and sea tracking devices. These devices immediately communicate all obtained information to

the responders and concerned officials and leaders. Data generated by these devices are

transmitted via SMART’s cellular network which is easily accessed by the PSCC. The AWS is

calibrated regularly based on World Meteorological Organization (WMO) standards under the
guidance of weather specialists from PAGASA. (“Davao City Public Safety Command Center”,


However, given the aforementioned state-of-the-art information systems that are at

PSCC’S disposal, there are still issues that the institution is facing.

Currently, the retention of surveillance is still up to 3 months only. Though PSCC is

planning to upgrade it to 6 months until eventually to 1 year, surveillance footages from the

CCTV cameras could probably still be needed even after a year of retention.

In comparison with the other countries, the 183 CCTV cameras of Davao City are

considered meager, so the city is planning to add more cameras. However, the placement of these

cameras is a problem for PSCC, since, placing it on sketchy neighborhoods may cause these

cameras to be stolen.

Central 911

Central 911 aims to efficiently bring assistance to Davaoeños that need the emergency

resources of the government, leveraging Davao Light’s Geographic Information System (GIS) to

track the location of emergency callers and their nearest responders through the Emergency

Computer-Aided Dispatch (ECAD).

Receiving of Calls

The call center is being manned by well trained and highly competent call center agents

shifting 24/7 basis. Taking calls from a wide variety of cases ranging from police, medical,

rescue, or fire emergencies. All call goes through “telephone triage” an internal process that aims
to get as much as information from the caller as possible regarding the emergency so that they

can provide with proper and appropriate emergency respondents. Basic questions include:

1. What is the name of the caller?

2. What is the caller’s contact number?

3. Where is the emergency?

4. What is the nature of emergency?

A long-standing problem of Central 911 is their lack of personnel. Though it has grown

to 600 over the course of the years, due to job-offerings from foreign countries, the turnover of

the employees is high. The growth of population in Davao City is another huge contributor on

why the response time of Central 911 decreased because this reduced the ratio between the call

center agents and the citizens. To top it all off, legit callers are not catered immediately due to

the amount of prank calls the Office receives. The Office receives approximately 600 calls daily

but almost 50% of it is from prank callers and out of that 70-80% are children.

Another issue is that citizens can’t call 911 if they don’t have a load unlike before. The

government is continuously negotiating with the local networks so that this would be resolve


With the exemplary performance of Central 911 in Davao City, President Duterte is now

making 911 operational in the whole country. However, this proved to be a problem since all

calls are now routed to Manila before it is transferred to the conforming city, causing delays on

critical emergency responses.

The 911 radio dispatcher dispatches appropriate responders nearest to the scene. These

dispatchers also constantly track down the position of responding units and update their location

on their computer for the efficient dispatching of reported emergency.

Police Assistance

Central 911 facilitates police emergency assistance by dispatching mobile units nearest to

the scene of the emergency. Also, the City Government has provided the City police with patrol

cars equipped with communication gadgets. The sole purpose of these patrol cars is to enhance

police visibility and provide ready assistance to police matters round-a-clock.

Emergency Medical Service

The center also has its own Emergency Medical Services unit manned with highly

competent and well-trained emergency medical technicians; the 911 EMS unit caters to pre-

hospital emergency medical care. They also conduct telephone triage and transport patients to

nearest medical facilities. Its ambulance units are equipped with basic life support and lifesaving


There is still a dearth of ambulances in Central 911 despite having 28 under its stead.

With this, they would like to coordinate with private hospitals to resolve this issue. However, the

opposite of that is true, since hospitals and clinics are now relying on Central 911 because the

use of these ambulances is free and it would also reduce their operating costs, e.g., fuel and

medical supplies.

Urban Search and Rescue Service

The urban search and rescue unit is trained by the Army’s Special Forces and the

Philippine Airforce. The unit is equipped with high technology and cutting-edge tools and

equipment for various cases like road accident extrication, high-angle operations, swift-water

rescues, open sea and deep water rescues and even animal control cases. They even volunteered

to help the search and rescue operation during Bagyong Yolanda in Tacloban.

Fire Auxiliary Service

To complement the firefighting ability of the BFP, Central 911 has established its own

Fire Auxiliary Services Unit. These highly technical and well-trained firefighters operate and

follow the incident command system during fire cases for the efficient operation and

collaboration with the BFP and other volunteer fire groups. The unit is trained and equipped to

respond to high –rise fires and even the dreaded inner-skirt fires in highly populated areas.

K-9 Service

Central 911 has its own K-9 unit. The bomb and drug-sniffing dogs were specially

trained in Camp Crame. The K-9 unit assigned daily at the Davao City International Airport and

other strategic places to help curb the threats of terrorism. The dogs have its own kennel house

situated in Brgy. Maa, where these dogs are continually trained and taken-care of by professional