Head Office

Ashmead House, Eversley Way Visit: www.isg-technology.com

Crabtree Office Village Email: info@isg-technology.com
Egham TW20 8RY Tel: 0844 264 0526 Fax: 01784 477962

With ISG technology Nearshoring

Services you can:
· S ignificantly reduce your back office IT costs
· Improve service quality
· Introduce new services to your customers

ISG technology
Established in 1982, we’re an end-to-end IT
services supplier offering expertise in all aspects
of network infrastructure, solutions and technical
support.
Our experience spans both public and private
sector projects and includes work within retail,
finance, health, education and leisure, as well as
deployment in specialist buildings of historical or
environmental importance.
Established for over 25 years, we are a trusted
technology partner providing integrated network
infrastructures, solutions and support for the retail,
finance, leisure, health and education sectors.
Our longstanding relationships with clients
including Tesco and McDonald’s are testament
to our customer focused approach ad
demonstrate our knowledge, expertise and
professionalism. As a Microsoft Gold Partner,
we’ve proved our competence to arguably the
most successful software vendor in the world and
our established partnerships with other leading
solutions providers including HP, EMC, Cisco,
IBM, Fujitsu and VMware – among others –
back-up our abilities in this area.
At ISG, we strive to achieve excellence in all that we do. Our expertise,
responsiveness and reliability have helped position us as the preferred
technology partner for many public and private sector organisations across
our target markets.
Our aim is to nurture these valued relationships through our continued
dedication and professionalism, and to communicate the full range of our
offering to potential customers seeking a new and trusted service provider.
Mike Morrison, CEO, ISG technology
With over 200 highly qualified technicians
operating from our multiple UK locations as well
as our Nearshore facility in Sofia, Bulgaria, we
have the know-how and geographical coverage
to support your business anywhere in the UK and
Europe, at any time of the day or night.
Likewise, within our network infrastructures
division we are aligned with some of Europe’s
leading cable and wireless organisations. We
work closely with all our partners to ensure
our technicians are trained to the very highest
standards in the latest hardware, software and
network technologies.
Whilst we have the resource, expertise and
project management skills to work with the UK’s
leading organisations, we’re equally in tune with
businesses seeking a more intimate approach.
Our customers include companies of various size
and scales, so whether you are operating with
50 or 50,000 staff we can provide you with the IT
services, professionalism and care that you need.
From support with your network infrastructure
through to ongoing technical guidance or the
supply of specific applications and services,
we have the knowledge, technical capability and
experience to respond expertly, efficiently
and cost effectively.
ISG technology
• Network infrastructures, solutions
and support
• Established for over 25 years
• Unique integrated approach
• UK-wide and European coverage
• Accreditation from leading vendors
• Experience of public and private sector
projectsvExpertise in retail, finance,
leisure, health and education sectors,
local and central government
• Prompt, professional and reliable service
Nearshoring Services
• Reduce back office and IT costs by 30%
• Introduce 24x7 support to your customers
• Retain direct control or outsource
• Improve the quality of your service
Network Infrastructures
• Copper, fibre, wireless and IIM networks
• Data and voice convergence
• Networks for up to 50,000 users
• Across multi-site operations
• National and international deployment
• Project management
• Expertise in specialist buildings and
environments
• Design and installation
• Managed solutions
IT Solutions
• Consultancy, installation, configuration
and support
• Microsoft Gold Partner and
VMware Enterprise Partner status
• HP, EMC and Cisco accreditations
• Highly trained, certified technicians
• Latest software and hardware packages
• Virtualisation, storage area networks
and security
• Mult-site technology roll-outs
IT Support
• Ideal for operations with 150 – 1,500
employees
• Remote and on-site support
• Server, LAN/WAN, application issues
• Reliable data backup
• UK-wide and European coverage
• Partially or fully outsourced support
• Around the clock support
• Use of Nearshore facility delivering
significant cost savings
• Pre-packaged or bespoke services
Scalable IT services
Our services
Network Infrastructures
Project management, design and deployment
of wired and wireless networks; for public and
private sector clients, across single and
multi-site locations.
IT Solutions
The latest technologies for organisations seeking
the right solutions and expertise to maximise
efficiency and maintain competitive edge.
Our confidence and knowledge
of the Nearshore service stems
from the fact that we use
Bulgaria extensively ourselves.
Across our 24/7, multi-lingual
IT support desk, finance and
administration, estimating, HR,
application development and
business analysis, we have
consistently found Nearshoring
to deliver increased quality of
service and significantly reduced
costs
The Performing Right Society (PRS)
Our services
IT Support Working with businesses Because we’re aware that many businesses
operating in these tougher economic climes are
Consultation and support services for organisations
looking for a trustworthy technology partner to keep
ranging from 50 to looking for realistic ways to drive costs down
without impacting on service levels, we have
operations running smoothly.
50,000 employees we invested in establishing a Nearshore facility.
Adopting this approach has enabled us to
Nearshoring tailor our offering around deliver the same high level support services
Around the clock, multi-lingual support for your needs.
for which we’re renowned for a more realistic
investment. In fact by choosing to take advantage
businesses seeking to maintain high level services of our Nearshoring Services our customers are
while achieving significant cost savings and guaranteed to reduce salary costs by at least 35%.
improved business controls.
What is Why Bulgaria?
Nearshoring? Bulgaria offers many attractions for Nearshoring In addition, Bulgaria is now a full EU member
customers. The workforce is very well educated and has deployed a robust communications
The transfer of tasks, benefiting from 41 universities, 45 colleges and
3,600 schools. Furthermore, Bulgarians rank
infrastructure so vital for the provision of efficient
Nearshoring services.
processes or roles to a second in the world in terms of IQ tests (Mensa)
and employees are generally multi-lingual highly
nearby low cost country flexible and loyal.
Rather than offshoring services to long haul
locations like India, China and Latin America,
UK-based companies are increasingly choosing
What are the benefits of Nearshoring?
low cost, nearby countries instead.
By transferring your company’s IT services
Our decision to establish This unique approach – backed by our Nearshore
This trend is gathering pace as companies including any troubleshooting helpdesk, software facility - means that all your IT needs can be fully
recognise the many benefits that this alternative development, network management and ongoing a Nearshore facility has covered by one point of contact on time, within
Where is Nearshore
sourcing model provides, particularly in the IT support companies can expect to benefit from: budget and without fail; 24 hours a day:
and Business Process Outsourcing (BPO) areas helped us to enhance all
of their business. • Reduced salary costs by at least 35% Network Infrastructures
for ISG technology? • Enhanced services with around the clock and
aspects of our offering Solutions
Nearshoring overcomes the customary difficulties multi-lingual support or proactive network Support
associated with offshoring to distant countries Traditionally network infrastructures, solutions and
management
We have established a Nearshoring capability in support have been viewed as separate services,
and continents. Working with countries on • Improved overall competitiveness as a result of
Bulgaria. Our base here enables us to offer our with organisations opting for individual providers to
the same continent means clients and staff driving down your cost base
customers ready access to high quality, high manage each of these requirements.
are operating in similar time zones, with similar • Flexibility to retain direct management control
productivity, loyal and low cost personnel at a
cultures, aiding project management and of Nearshored activities as a appropriate.
significant saving to the UK. At ISG we’ve integrated our portfolio to offer our
day-to-day communication. NB Nearshoring does not have to mean
customers the option of end-to-end IT services
outsourcing; it can just be the undertaking of a
Face-to-face meetings are much easier and and solutions from one expert provider.
service in a less expensive location than the UK
cheaper to schedule and, furthermore, working in
• Meeting the same goals as offshoring to remote
this way tends to provide for more satisfied, loyal
locations but without the associated risks
and stable workforces.
Scalable IT services
 At ISG technology we promise rapid
I am pleased to report that response times, low risk and high
ISG has done a first class returns.
job of our installation and we
hope that we shall be able to
And because we not only sell our
work together again on some
of our future projects. Nearshoring services but use them
Reading University
too we have first hand experience of
the important business benefits this
approach can achieve. Why not come
and see us for yourself in Bulgaria?
The ROI on your time will be well
Our reach Sofia - Bulgaria
worth the visit.
Glasgow
Our Bulgarian Nearshore team works closely with expert technicians at our UK offices to Nearshore now, before your
deliver a reliable and responsive service, irrespective of your location.
competition does, and get ahead.
Belfast
Manchester
Located on Sofia’s premier business park, our Nearshore facility is just 2.5 hours from the
UK and only 20 minutes from the airport. Other leading technology companies on the
Birmingham
For further information:
business park include IBM, Hewlett Packard, SAP, Siemens and Ericsson. Culemborg - Netherlands
Egham Visit: www.isg-technology.com
Maidstone
Co-ordinated from our hi-tech headquartes in Egham, Surrey, our experts in Sofia are
Email: info@isg-technology.com
on call 24 hours a day to offer remote support, while our technicians can be swiftly Tel: 0844 264 0526
deployed on location from one of our five regional offices – Belfast, Glasgow, Manchester, Fax: 01784 477962
Birmingham and Maidstone - to resolve any issues that demanded on-site support. In
fact we have the ability to proactively manage most IT issues before they cause any
significant disruption to your usual operations.

We are proud to offer our

Our relationships
We’re expert consultants
with the capacity to
address all your IT needs
Spanning structural and technical IT issues,
our extensive service portfolio is backed by
unrivalled in-house expertise, fine-tuned
project management skills and the very latest
IT intelligence.
Whether you’re unashamedly IT illiterate and
looking for high level support, an IT generalist
seeking specific expertise, or a specialist without
the time or resource to fully service your IT needs,
we are a trustworthy technology partner to
propel your organisation forward in a fast moving
technology environment.
Work with us and benefit from:
• Over 25 years experience across the
UK, Europe and beyond
• Public and private sector expertise
• Unrivalled knowledge of network infrastructures,
solutions and support
• Optional integration of all your IT requirements
through one point of contact
• Specific support for individual areas of your
organisation or IT systems
• A cost-effective service delivering immediate
and long term savings
• Extensive knowledge of deployment
in specialist buildings
• National and international project
management skills
• A reliable, responsive and proactive service
offering remote and on-site support
services and support to the
UK’s largest grocery retailer,
• An impressive track record working with
clients including Tesco, McDonald’s, KFC,
as well as a number of
Salford University, The Performing Right internationally known quick
Society and Betty Barclay service restaurants.
• Bespoke solutions and support services for
companies with 50 – 1,500 employees
Supporting some of the UK’s
• Intelligent infrastructures for up to 50,000 users
• Strategic partnerships with leading
leading organisations, we are
an end to end IT services
infrastructure suppliers
• Accreditation from leading solutions providers company that can provide
including Microsoft, HP, EMC, Cisco and
customers with everything from
VMware
the design and installation of
your network, through to the
provision and support of your IT
environment. With the addition
of Nearshoring services, we
can now also provide you
with significant cost savings
around your back office and IT
functions.
Mike Morrison, CEO, ISG technology

Scalable IT services