PTE Academic Score

Report Website
User Guide
Website Customer Service
For these issues… Contact
• Username/password issues Your Site Administrator
• Changes to access permissions (such as which school/ If you do not know who your Site Administrator is, please
program data you can access and whether you can e-mail PLTSupport@pearson.com.
view test-taker photos)
• Activating/deactivating your user account
• Changes to institution, school or program information
(including address changes, addition/removal of
programs)
• Changes to your name, address, phone number or
other contact information
• Issues related to the Score Report Website User Guide
• Ideas for site enhancements

• Problems accessing, searching for or displaying score • Americas

reports or photographs pte-arecognitionsupportamericas@pearson.com
Telephone (toll free, US and Canada): 877-501-6866
• Problems downloading score reports (PDF files or data
(7 a.m. to 7 p.m. Central Time)
files)
• Europe/Middle East/Africa
• Technical issues, such as problems related to specific
pte-arecognitionsupportemea@pearson.com
pages of the site
Telephone: +44 161 855 7214 (8 a.m. to 6 p.m. UK
• Issues related to modifying your Site Administrator Time; 9 a.m. to 7 .m. CET)
profile
• Asia Pacific and India
• Issues related to scripted downloads pte-arecognitionsupportapac@pearson.com
Telephone (toll number): (603) 8314 9653 (8:30 a.m. to
6 p.m. AEST)

• Questions about the Terms and Conditions
• Requests for training
• Assistance with setting entry requirements
Please see the Recognizing Institution FAQs available on
our website (www.pearsonpte.com). Alternatively, please
contact PLTSupport@pearson.com.

Copyright © 2009 NCS Pearson, Inc., a Pearson Education business. All rights reserved. Pearson, VUE
and the Pearson VUE logo are trademarks in the U.S. and/or other countries of Pearson Education, Inc.,
or its affiliate(s).

Adobe® and Reader® are registered trademarks of Adobe Systems, Inc. Microsoft, Windows, Windows
Vista and Internet Explorer are registered trademarks of Microsoft Corporation in the U.S. and/or other
countries.

ii ™ PTE Academic Score Report Website User Guide (1.0)

Table of Contents
Website Customer Service.................................................................................................................................ii
Chapter 1: Introduction .......................................................................................................... 1-1
Overview ............................................................................................................................................ 1-2
What You Need to Use the Website.............................................................................................. 1-3
Logging In .......................................................................................................................................... 1-4
Navigating the Website .................................................................................................................... 1-7
Chapter 2: Test-Taker Reports .............................................................................................. 2-1
Report Options.................................................................................................................................. 2-2
Running Reports ............................................................................................................................... 2-3
Viewing all score reports for a selected time period............................................................. 2-5
Viewing a list of test takers who submitted scores during a selected time period ........... 2-7
Searching for test takers ............................................................................................................ 2-9
Downloading score data.......................................................................................................... 2-11
Viewing Reports Using Adobe® Reader® .................................................................................... 2-14
Chapter 3: Site Administration .............................................................................................. 3-1
Changing Your Profile and Password (Score Report User) ....................................................... 3-2
Changing Your Profile and Password (Site Administrator) ....................................................... 3-4
Managing Accounts for Other Users (Site Administrator)......................................................... 3-6
Viewing a list of user accounts................................................................................................. 3-7
Creating a user account ............................................................................................................. 3-8
Modifying a user account or resetting the password .......................................................... 3-10
Viewing and Editing Institution/School/Program Information............................................. 3-12
Appendix A:Data File Information ......................................................................................... A-1

™ iii
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iv ™ PTE Academic Score Report Website User Guide (1.0)

 1
Introduction
Welcome! This user guide provides information about using the Pearson Test of English (PTE)
Academic Score Report website. The guide is intended for users who access score reports for
PTE Academic test takers through the site and for users who administer the site for an
institution. This chapter provides introductory information about the website and contains these
sections:
™ Overview (page 1-2)
™ What You Need to Use the Website (page 1-3)
™ Logging In (page 1-4)
™ Navigating the Website (page 1-7)

1-1
Overview
The PTE Academic Score Report website provides each institution that receives PTE Academic
scores with quick, convenient access to test-taker score reports. The site has been designed to be
extremely easy for all types of users—no technical expertise is needed!
Using the website, your institution can do the following:
™ Access score reports sent to programs by test takers. Scores can be accessed online very soon
after test takers make them available to a program, which means no waiting to receive paper
score reports by mail. Score reports include all relevant test taker data, including the photo of
the test takers taken at the test center before he or she was seated for the test (if you have
been assigned permission to view photos).
™ View all reports made available to a program during a certain time period, view only the
reports for specific test takers, or search for just the score reports in which you are interested.
™ Print the reports you have selected or save reports on your computer as PDF files. Your
program can control how score reports are managed and whether paper copies are needed.
™ Listen to the sample audio file, which the test taker recorded at the start of the test.
™ Download score report data and import the data into your institution’s database.
™ View and edit the contact information that PLT has on file for your institution, departments/
schools and areas of study/programs.
™ Use the simple tools available on the site to manage accounts for users at your school and
provide each user with permission to access the test-taker information he or she requires.

At each institution, there are three main user roles on the PTE Academic Score Report website:
™ Score Report Users—These users log in to the website to view, print and download PTE
Academic score reports.
™ Department/School Site Administrators—These administrators are responsible for
setting up accounts for new users within a specific school at an institution and specifying which
features and score reports they can access. They also edit account information for existing
users, reset user passwords and activate/deactivate user accounts. These users can also access
PTE Academic score reports, if needed.
™ Institution Site Administrators—These administrators are responsible for setting up
accounts for new users within all schools throughout an institution and specifying which features
and score reports they can access. They also edit account information for existing users, reset
user passwords and activate/deactivate user accounts. These users can also access PTE
Academic score reports, if needed.

1-2 ™ PTE Academic Score Report Website User Guide (1.0)

What You Need to Use the Website
To use the website, you need the following items:
™ High-speed Internet connection—Your institution needs a high-speed Internet connection
(not a dial-up connection).
™ Outbound web access—Your institution must allow outbound web access to include these IP
addresses: 159.182.111.0/24 and 159.182.211.0/24. To test the access, enter the web address
below in your browser and ensure that you see the Login screen shown on the next page. If
you cannot access the web address, there may be firewalls or security software in place that
are restricting access. The technical support staff at your institution will need to address these
issues.
™ Computer running the Microsoft® Windows Vista, XP or Windows 2000 operating system.
™ Web browser—To run the site, you need the Microsoft Internet Explorer web browser
(version 6.0 or higher). While you may be able to access the site using other browsers, we
cannot guarantee that it will function as expected.
™ Adobe® Reader®—Reports on the website are displayed with the Adobe® Reader® application.
In addition, displaying this user guide by clicking the Help link on the website requires
Adobe® Reader®. To download the most recent version, visit www.adobe.com.
™ Username and password—Pearson initially provides a Site Administrator at an institution
with a username and password. The administrator can then create website accounts for other
users and provide them with a username and password.
™ Website address—http://www.pearsonvue.com/ptescores
Need help?
The Customer Service link that appears on each page of the website provides information
about how to get help with a variety of issues. This information is also included on page ii of
this guide. For example, if you are a Score Report User and need your permissions changed in
your website profile, you should contact your Site Administrator for assistance.

Introduction ™ 1-3
Logging In
To log in to the PTE Academic Score Report website, type the following in the Internet Explorer
Address field. Then click Go.
http://www.pearsonvue.com/ptescores
The Login screen allows you to log in as described below.
To log in, enter your username and password in these fields and click
Enter.

If you are a Score Report User and you forget your password, your
Site Administrator can reset it for you. If you are a Site Administrator, Click the Customer Service link for information about
contact Customer Service to have your password reset. whom to contact regarding various website issues.

The links at the bottom of the page provide the

information indicated by the link name.

Note
You will be prevented from logging in in the following cases:
™ You enter an incorrect username/password combination more than three times. You will
need to have your password reset as noted above. (Note that the incorrect attempts are
three consecutive attempts which may occur all at one time or over a period of days.)

1-4 ™ PTE Academic Score Report Website User Guide (1.0)

 ™ Your Site Administrator has inactivated your user account. Please contact your
administrator for assistance.
™ Your institution has been inactivated on the website. Please contact your administrator for
assistance.

If you are logging in to the website for the first time, your password has been reset or your
current password has been in effect for more than 90 days, you are asked to create a new
password. Follow the instructions below to set up a new password.
As indicated on the screen, your password must contain at least eight characters and must contain
at least two characters that are either not letters or differ in case from the other characters. In
addition, the password cannot contain your website username.

In the Current Password field, type the password you initially used to log
in. Type a new password in the New Password field, and then type it again
in the Confirm New Password field. Click Save Password to continue.

When you log in to the website for the first time, you must agree to the PTE Academic Terms
and Conditions before using the site. The Terms and Conditions agreement is displayed on the
screen as shown in the following illustration.

Introduction ™ 1-5
 ™ Carefully read the terms, and then click the I Agree or I Disagree button.
™ If you click I Disagree, you are not logged in to the website.
™ If you click I Agree, your website home page is displayed as described in the next section of
this guide.
™ The Terms and Conditions link is displayed at the bottom of each page of the website. Click
the link to review the terms at any time.

1-6 ™ PTE Academic Score Report Website User Guide (1.0)

Navigating the Website
After you log in to the website, your home page is displayed. The home page for a Score Report
User is illustrated below, and the home page for a Site Administrator is shown on the next page.
The features highlighted in these illustrations are available on all pages of the site.

Your institution name and role (Score Report User) are

displayed in the upper right corner of every page.

The navigation bar contains links that represent the
main areas of the website to which your user role has
access. Click a link to move to the corresponding area.
These links are described on the home page and in
Chapters 2 and 3 of this guide.
The Customer Service link provides information about whom
to contact regarding various website issues. The Help link
displays this user guide. The Home link returns you to this
home page. The Log Out button ends your website session
and logs you out of the site.

The links at the bottom of the screen provide

the information indicated by the link name.

Introduction ™ 1-7
 The home page for a Site Administrator is shown below.
The navigation bar contains links that represent the main
areas of the website to which your user role has access.
Click a link to move to the corresponding area. These links
are described on the home page and in Chapters 2 and 3
of this guide.
1-8 ™ PTE Academic Score Report Website User Guide (1.0)
Your institution name and role (School Site Administrator
or Institution Site Administrator) are displayed in the upper
right corner of every page.
The Customer Service link provides information about whom
to contact regarding various website issues. The Help link
displays this user guide. The Home link returns you to this
home page. The Log Out button ends your website session
and logs you out of the site.
The links at the bottom of the screen provide
the information indicated by the link name.
 2
Test-Taker Reports
This chapter provides information about accessing test-taker data through the PTE Academic
Score Report website. This chapter covers features that are available when you click Score
Reports on the navigation bar. The chapter contains these sections:
™ Report Options (page 2-2)
™ Running Reports (page 2-3)
z Viewing all score reports for a selected time period (page 2-5)
z Viewing a list of test takers who submitted scores during a selected time period (page 2-7)
z Searching for test takers (page 2-9)
z Downloading score data (page 2-11)
™ Viewing Reports Using Adobe® Reader® (page 2-14)

2-1
Report Options
The PTE Academic Score Report website provides several methods of accessing test-taker score
information. A test taker must specifically choose to make his or her scores available to your
program. When you select a program on the website, you will only see score reports for test
takers who have made their scores available to that program. You can only select a program if
your Site Administrator has granted you access to that program. If you have not been granted
access to a program, you will not be able to select that program and access test-taker reports sent
to that program.
You can access three main types of test-taker data using the website:
™ Test-taker score reports—You can view score reports in PDF format on your computer
screen. You can also print the reports and save the PDF files on your computer.
Refer to “Running Reports” on page 2-3. For information about the reports that are
displayed, see “Viewing Reports Using Adobe® Reader®” on page 2-14.

™ Test-taker audio files—You can listen to an audio file that the test taker recorded during his
or her test.
Refer to “Running Reports” on page 2-3.

™ Test-taker score data—You can save raw score report data on your computer in a
predefined file format (either CSV or TXT) that you can import into a database at your
institution.
Refer to “Downloading score data” on page 2-11.

2-2 ™ PTE Academic Score Report Website User Guide (1.0)

Running Reports
1. Click Score Reports on the navigation bar.

2. Select one or more programs for which you want to view score reports. Click Next.

All schools and programs to which you have been given access are listed on the screen, as
shown in the illustration below. Click the box next to the name of the program(s) you want to
choose, or click Select All to select all of the listed programs.

If the program for which you want to view score reports is not listed, you need to ask your
Site Administrator to assign the program to your user account.

3. Select an option on the main Score Reports screen (next page) for the reports you want to view.

™ The heading on this screen indicates how many programs you selected on the previous
screen. If you selected only one program, that program’s name is displayed in the heading.
To see which programs you chose, click the Score Reports link again; the programs you
previously chose are still selected.
™ The rows in the table on this screen show the dates on which test takers’ scores were
made available (published) to your program. Each day in the current week (through the

Test-Taker Reports ™ 2-3

 previous day) is listed first, so that you can choose to access only the most recent data.
There are also rows labeled “Previous 6 weeks” and “Previous month.” These allow you
to access score reports that were made available during these time periods.
™ A record count value appears in parentheses following the date for each time period
displayed on the screen. This value indicates the total number of score reports published
to the selected program(s) during the indicated time period. If there were no score reports
published within a time period, the record count is zero (0).
™ The columns in the table represent four methods of accessing data, as shown in the
illustration below. The Search All button provides another method, which is especially
useful if you need to find a specific test taker and know the approximate date on which he
or she tested or published scores to your program.
To view the names of test takers who submitted scores to the To view all score reports submitted to the program
program during an available time period, click the icon in this during an available time period, click the icon in this
column corresponding to the time period you want. This page also column corresponding to the time period you want.
allows you to listen to test-taker audio files. Refer to “Viewing a list Refer to “Viewing all score reports for a selected time
of test takers who submitted scores during a selected time period” period” on page 2-5.
on page 2-7.

To search for score reports for time periods not To download score data for all test takers who submitted score
listed in the table on this screen, or to search for reports to your program during an available time period, click the
a specific test taker, click Search All. Refer to CSV or TXT icon corresponding to that time period. Refer to
“Searching for test takers” on page 2-9. “Downloading score data” on page 2-11.

2-4 ™ PTE Academic Score Report Website User Guide (1.0)

Viewing all score reports for a selected time period
This option allows you to generate all score reports that test takers submitted to the selected
program(s) during the selected time period.
™ You can choose a day within the current week, one of the previous six weeks or the previous
month. (To locate score reports submitted during previous time periods, you need to use the
Search All feature. See “Searching for test takers” on page 2-9.)
™ You do not have the opportunity to choose the names of the test takers whose score reports
you want to view; all score reports made available to the program(s) during the selected time
period are displayed.
™ After you click the View Score Reports icon for a time period, you see the screen shown on
the next page. If you click Next, the score reports are generated as described in “Viewing
Reports Using Adobe® Reader®” on page 2-14.
™ Note that if you have selected multiple programs, you will generate score reports for all of the
programs you chose. If a test taker submitted scores to more than one of the selected
programs during the time period you chose, the PDF file will contain a separate report for
each of those programs. PDF files are sorted by school and program name and then by test-
taker last name.

Test-Taker Reports ™ 2-5

 The page indicates how many score reports are included in the time period you selected.
The higher the number, the longer it takes the score reports to appear on your screen.

Click Next to generate the score reports, or click

Cancel to return to the previous screen.

2-6 ™ PTE Academic Score Report Website User Guide (1.0)

Viewing a list of test takers who submitted scores during a
selected time period
This option allows you to view the names of all test takers who submitted scores to the selected
program(s) during the selected time period. You can then choose one or more test takers and
generate their PDF reports or listen to an audio file for a selected test taker.
™ You can choose a day within the current week, one of the previous six weeks or the previous
month. (To locate test takers who submitted scores during prior time periods, you need to use
the Search All feature. See “Searching for test takers” on page 2-9.)
™ After you click the View List/Play Audio icon for a time period, you see a list of test-taker
names as shown on the next page. The table lists each test taker’s name, testing date and other
information.
™ The Play Audio icon is available if your Site Administrator has granted you permission to
listen to test-taker audio files. (Please contact your Site Administrator if you want this
permission added to or removed from your website account.) This icon allows you to play an
unscored audio item that the test taker recorded during the test. The files are in AU format.
When you click a Play Audio icon, a File Download dialog box is displayed. Click Open to
play the file or Save to save the file. If you click Open, the file begins playing in the
application currently associated with AU files on your computer, such as Windows Media
Player or Apple Quick Time Player. (If AU files are not associated with any application on
your computer, you will be asked which application should be used to open the file.) If you
click Save, you are asked to select a filename and location.

™ To select test takers whose score reports you want to view, click the box next to each test
taker’s name (or click the box in the upper left corner of the table to select all names in the
list). Then click View Scores below the table to display the screen shown on page 2-6. If you
click Next to continue, the score reports are generated as described in “Viewing Reports
Using Adobe® Reader®” on page 2-14.

Test-Taker Reports ™ 2-7

 Click a box to select the name of a test taker whose report This text indicates which time period you
you want to view. A checkmark appears in the box. (Click selected on the previous screen.
again to deselect the name.) To select all test-taker names,
click the box in the upper left corner of the table.

Click View Scores or click Cancel to return to the Click the Play Audio icon to listen to a clip of a recording
previous screen. made by the test taker during the test.

Initially, test-taker names are listed in alphabetical order

according to last name. To sort the list based on a different
column, click one of the column headings.

To display only the last names that begin with a certain

letter of the alphabet, click one of these letters. (If there
are test-taker names that start with a letter, that letter is
displayed in bold.) Redisplay all test-taker names by
clicking Show All.

2-8 ™ PTE Academic Score Report Website User Guide (1.0)

Searching for test takers
The search option allows you to enter criteria and locate specific test takers who have submitted
scores to your program. You can then choose one or more test takers and generate their score
reports or download their data.
™ After you click Search All, you see the screen shown on the next page. You can enter criteria
in the fields to locate all test takers that match the criteria.
™ Use the Date Range fields to specify the time period you want to search. A test taker’s records
are available for two years after his or her testing date.
z Past two years—Select this option to search the past two years of test taker records.
z Test dates—Select this option to locate test takers who took the PTE Academic during a specified
time period. You can then enter dates in the Beginning and End fields by clicking a calendar
icon and choosing a date or by typing a date in MM/DD/YYYY format.
z Score Publication dates—Select this option to locate test takers who sent score reports to the
selected program(s) during a specified time period. You can then enter dates in the Beginning and
End fields by clicking a calendar icon and choosing a date or by typing a date in
MM/DD/YYYY format.
The Test and Score Publication dates may or may not be similar for a given test taker. For
example, a test taker may take the PTE Academic on January 4, 2010 (test date). Her test is
scored, and the scores are made available to your program on January 8, 2010 (score
publication date). In this case, the two dates are similar.
However, another test taker may take the test on January 4, 2010 (test date). He decides to
have the scores sent to your program on September 25, 2010 (score publication date). In this
case, the two dates are quite different.
™ If you are searching for a specific test taker, you can enter his or her first name and or last
name; you must enter at least the first character of either name. You can also enter the test
taker’s date of birth by clicking the calendar icon and choosing a date or by typing a date in
MM/DD/YYYY format.
™ If you are working with multiple programs, the search will be performed across all of the
programs you selected.
™ Note that if you plan to download CSV or TXT data, you can only enter search criteria in the
Score Publication date fields.
™ After entering your criteria, select an option in the “I would like to” field and click Go. If
you choose View List, the results are displayed on the Test Taker List screen as shown on
page 2-8. If you choose View Scores, the View Score Reports page is displayed as described
in “Viewing all score reports for a selected time period” on page 2-5. If you choose
Download CSV or Download TXT, you can download the score data as described in
“Downloading score data” on page 2-11.

Test-Taker Reports ™ 2-9

 Use these fields to select the time period you want to search. If you select either the Test or Score
Publication option, enter dates in the Beginning and End fields or click a calendar icon to select a date.
You can search the past two years.

Click an option in this field and click Go to generate data for

test takers who meet the criteria you entered, or click Cancel
to return to the previous screen.

In addition to entering a date, you can also enter a test
taker’s name. You must type at least one letter in the First
Name and/or Last Name field. For example, you could enter
a test date range of 02/01/2010 through 04/01/2010 and type
“Chen” in the Last Name field. This would locate all test
takers who took the PTE Academic between February 1 and
April 1, 2010, who submitted scores to the selected
program(s), AND whose last name is Chen.
In addition to entering a date, you can also enter a test taker’s
date of birth in MM/DD/YYYY format. For example, you could
enter a test-date range of 02/01/2010 through 04/01/2010 and
type 10/25/1980 in the Date of Birth field. This would locate
all test takers who took the PTE Academic between February
1 and April 1, 2010, submitted scores to the selected
program(s), AND were born on 25 October, 1980.

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Downloading score data
The data download options allow you to download score data for all score reports that test takers
submitted to the selected program(s) during the selected time period.
™ You can choose a day within the current week, one of the previous six weeks or the previous
month. (To download data for test takers who submitted scores during prior time periods,
you need to use the Search All feature. See “Searching for test takers” on page 2-9.)
™ You do not have the opportunity to choose which test takers’ data you want to download; all
score data made available to the program during the selected time period is downloaded.
™ Data can be downloaded in either comma-separated value (CSV) or text (TXT) format, and
the data is downloaded using a specific file layout. Refer to Appendix A for information
about the file layouts and data fields.
™ By default, CSV files are named “report.CSV.” By default, TXT files are assigned a name that
indicates which data the file contains. For example, if you downloaded score data published to
your program for the three-month period from January 1, 2010 through March 31, 2010, the
file would be named “Scores-2010-01-01-2010-03-31-rev-0.scoredata.” The “rev-0” part of
the filename is not updated automatically; however, if you download data for the same time
period multiple times, you can change the revision number in the filename manually when
you save the file.
™ If you choose to download score data, the sequence of dialog boxes shown on the next page
is displayed. Follow the steps to download the file to your computer.

Test-Taker Reports ™ 2-11

 1. Click Save in the File Download dialog box.

2. In the Save As dialog box, locate the

folder in which you want to save the file.

In the Save as type field, choose All

Files. (A filename is automatically
entered in the File name field, although
you can change the name if needed.)

Click Save.

3. The Download Complete dialog box appears after the file has
been downloaded to your computer. Click Close.

The data file is now available in the folder you selected in step 2.

2-12 ™ PTE Academic Score Report Website User Guide (1.0)

Viewing Reports Using Adobe® Reader®
After you select which score reports you want to generate as described in “Running Reports” on
page 2-3, you see the File Download dialog box shown below. You can either open the reports or
save them for later viewing.

™ Open the reports immediately—To open the selected reports immediately, click Open in
the File Download dialog box. The reports are displayed in the Adobe Reader application as
described on the following pages.
™ Save the reports on your computer to view later—To save the reports in a file that you can
open later, click Save in the File Download dialog box. In the Save As dialog box, locate the
folder in which you want to save the file. In the File name field, type the name you want to
give the file. For example, you might name the file “Feb 8 Score Reports.pdf.” Click Save to
save the PDF file in the location you chose.
Double-click the filename at any time to open the file in the Adobe Reader application as
described on the following pages. Please note that PDF files you save on your computer are
not automatically updated if a test taker’s information changes.
When you click Open or double-click a report filename as described above, the reports are
displayed in PDF format in the Adobe Reader application. You must have Adobe Reader installed
on your computer or an error message appears and the reports are not displayed. The PDF
document contains all reports from the time period you selected or for the specific test takers you
selected.
If you choose to view test-taker score reports, the report displays the test taker’s score and
information about the test taker, as shown in the following example.
™ Each score report consists of one page.
™ If you have permission to view photographs, the score reports contain the test taker’s photo.
All test takers are photographed at the test center before being seated for the PTE Academic.
™ The score report provides the test taker’s contact information, along with information about
the candidate’s education. Because test takers are not required to provide all of this
information, some fields may be blank.

Test-Taker Reports ™ 2-13

 The illustration below highlights some features in the Adobe Reader application that you may
want to use. Note that the appearance of the screen may differ depending on which version of
Adobe Reader you are using. Use the Help menu to obtain additional information.
Print button Help menu

Note
If you encounter any problems when viewing or printing the reports, first be sure you have
the latest version of Adobe Reader installed on your computer. To download the latest
version, visit www.adobe.com.

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 3
Site Administration
This chapter provides information about working with user accounts (either your own or those of
other users) and viewing institution/school/program information on the website. The chapter
contains these sections:
™ Changing Your Profile and Password (Score Report User) (page 3-2)
™ Changing Your Profile and Password (Site Administrator) (page 3-4)
™ Managing Accounts for Other Users (Site Administrator) (page 3-6)
z Viewing a list of user accounts (page 3-7)
z Creating a user account (page 3-8)
z Modifying a user account or resetting the password (page 3-10)
™ Viewing and Editing Institution/School/Program Information (page 3-12)

3-1
Changing Your Profile and Password (Score Report
User)
If you are a Score Report User, you can click My Profile on the navigation bar to see your
website account information as shown on the next page. This information is initially entered by
your administrator. You can change your contact information and password. To change your
assigned schools/programs or your permissions, please contact your Site Administrator.

3-2 ™ PTE Academic Score Report Website User Guide (1.0)

This area indicates which permissions you have been assigned,
such as whether you are permitted to view test-taker photographs.
It also lists the schools and programs within your institution to
which your administrator has given you access. You are permitted
to access test-taker reports for the programs listed here.
Click Change Password if you want to change your
password. On the next screen, enter your current password
and the new one you want to use, and click Save Password.
(Your password must contain at least eight characters.)

This area lists your name, e-mail address, mailing address, telephone number,
and other contact information. Click Edit if you need to change this information.

Site Administration ™ 3-3

Changing Your Profile and Password (Site
Administrator)
If you are a Site Administrator, you can click My Profile on the navigation bar to see your
website account information. You can make changes to your information, as indicated in the
illustration on the next page.

3-4 ™ PTE Academic Score Report Website User Guide (1.0)

This area indicates which permissions you have been assigned, such as whether you are
permitted to view test-taker photographs. It also lists the schools and programs within
your institution that you have selected for score report access. Click Edit below this Click Change Password if you want to
area if you need to change this information. change your password. On the next screen,
enter your current password and the new one
As a Site Administrator, you can grant other users access to all programs in the school(s) you want to use, and click Save Password.
to which you have been granted access. If you will be accessing score reports, however, (Your password must contain at least eight
you can choose here which programs’ scores you want to access (if any). characters.)

This area lists your name, e-mail address, mailing address, telephone number, and other
contact information. Click Edit below this area if you need to change this information.

Site Administration ™ 3-5

Managing Accounts for Other Users (Site
Administrator)
One of a Site Administrator’s main responsibilities is to create website accounts for other users.
There are four main steps involved in setting up a new user account:
™ Entering user information and selecting the user’s role—When creating an account, you
are required to enter the user’s name, e-mail address, address, and telephone number. You also
need to select the user’s role, which in most cases will be Score Report User.
Important
When you create a user account, be sure to use his or her actual email address as the
username. This email address may be used to communicate with users and to track website
usage if a security issue arises. Also, please be sure that all users have their own website
accounts and do not share accounts.
™ Setting permissions—You can determine if the user has access to test-taker photographs,
can listen to test-taker audio files and can download score data using a separate scripting
feature. Whether or not the first two permissions should be granted may depend on the
policies of your institution, state/province or country.
™ Granting the user access to schools and programs—School Site Administrators can grant
users access to any school to which they have been granted access. Institution Site
Administrators can grant users access to all schools within the institution. When you assign
access permissions for user accounts, only the schools to which you have been granted access
are listed. The schools and programs you select determine which score reports the user will
be permitted to access.
You can choose to grant a user access to only certain programs within a school. For example,
an institution may contain two schools, each with five programs. If a user only needs to access
score reports for one program in one school and two programs in the other, then you should
only grant access to those specific programs.

™ Providing the user with his or her password—After you enter a user’s information, grant
access to schools and programs and save the account, an initial password for the user is
automatically generated. The password is displayed on the screen, and you need to provide it
to the user. For security reasons, please be sure not to email a username and password to a
user in the same message.
As described in Chapter 1, when a user first logs in to the website, he or she is asked to select
a new password. If a user forgets the selected password, you can reset it and provide him or
her with another new one as described in “Modifying a user account or resetting the
password” on page 3-10. Users can also change their passwords on the website at any time as
described in “Changing Your Profile and Password (Score Report User)” on page 3-2 and
“Changing Your Profile and Password (Site Administrator)” on page 3-4.

3-6 ™ PTE Academic Score Report Website User Guide (1.0)

 Viewing a list of user accounts
To see a list of all of the user accounts created for your institution, click Users on the navigation
bar. Each user’s information is displayed on the screen as shown below.

User accounts created for all schools and programs within your institution are listed in this table. For each
account, the user’s name, role and contact information is provided, along with the names of the schools and
programs to which the user has been granted access. You can choose to display active or inactive accounts.

Click the View/Edit icon to display a user’s account information. Refer to “Modifying a user account or
resetting the password” on page 3-10 for details.

Click Add New User to create a new website user account. Refer
to “Creating a user account” on page 3-8 for more information.

Site Administration ™ 3-7

 Creating a user account
To create a user account, click Users on the navigation bar and then click Add User. (Refer to
the previous page.) Follow the instructions in the illustration below to enter the account
information.
To create an account, choose “Active” in the Status field and select an option in the Role field.

Enter the user’s e-mail address in the Username/Email field. This is the username the user will enter when
logging in to the website.

In the remaining fields, enter the user’s contact information. All fields labeled with an asterisk (*) are required.

Click Save Changes to create the account and display the screen shown on the next page.

3-8 ™ PTE Academic Score Report Website User Guide (1.0)

 When you click Save Changes on the screen shown on the previous page, you see the screen
shown below. Follow the instructions in the illustration below to finish setting up the account.
When you click Save Changes on the screen shown below, a message indicates that the user’s
profile has been successfully changed, and the user’s initial password is displayed. Refer to the
next section if you need to change the user’s information.

The permissions you can assign to the user are listed here. Check the box for
each permission you want to assign.

Click Save Changes to save the account information and display the user’s password.

The schools to which you have been granted access and which you can assign to the user
are listed here. Check the boxes for the schools to which the user needs access.

When you select a school, the programs within the schools are listed below the school
name. Check the boxes for the programs to which the user needs access. Note that
selecting a school does not grant the user access to any programs. You must check the
boxes for each program you want to assign to the user.

Site Administration ™ 3-9

 Modifying a user account or resetting the password
To change a user account, click Users on the navigation bar and then click the View/Edit icon
for the account you want to edit. (Refer to “Viewing a list of user accounts” on page 3-7.)
™ Note that you may not be able to edit information for every user account listed on the
Manage Users page. If the Reset Password and Edit buttons are not displayed on the screen,
the account belongs to a school to which you don’t have access, and you cannot make changes
to the account.
™ If you reset a user’s password, he or she will be required to select a new password when
logging in. Refer to Chapter 1 for more information.
™ When editing a user’s account, you can change the contact information, the permissions and
the schools and programs to which the user has been granted access. You can also change the
account’s status to inactive. When an account is inactive, the user cannot log in to the website.
Be sure to inactivate an account when a user leaves your institution or no longer requires
access to the website. If a user leaves temporarily, such as to take maternity leave, you can set
the status to active again when the user returns.

3-10 ™ PTE Academic Score Report Website User Guide (1.0)

 Follow the instructions in the illustration below to change a user’s account information.
This area indicates which permissions the user is assigned and lists the programs for which Click Reset to change the user’s password (if, for
the user can access score data. Click Edit below this area to change the information. The example, the user forgot his or her password). A
fields become editable just as when you created the account (refer to “Creating a user new password is displayed at the top of the
account” on page 3-8); make the necessary changes and click Save Changes. screen, and you need to provide it to the user.

This area lists the mailing address and other contact information. Click Edit below this area to change this
information. The fields become editable just as when you created the account (refer to “Creating a user
account” on page 3-8); make the necessary changes and click Save Changes.

Site Administration ™ 3-11

Viewing and Editing Institution/School/Program
Information
The website allows all users to view and edit contact information and other data for your
institution and the schools and programs within the institution based on your user role:
™ Score Report Users can view the institution/school/program data but cannot make changes
to it or create new schools or programs.
™ School Site Administrators can view the institution/school/program data, edit data for
existing programs and create new programs. He or she cannot edit data for schools or create
new schools.
™ Institution Site Administrators can view the institution/school/program data, edit data for
existing programs and schools, create new programs and schools and edit data for the
institution.
To view institution information, click Institutions on the navigation bar to display the screen
shown on the next page. Note that you can view information for all schools and programs within
your institution, even if you have not been granted permission to access score reports for those
schools or programs.
Most of the fields on these screens are self-explanatory, but details about some of the fields are
listed below.
™ Program Code—A unique code is assigned to each program when it is created. The format
used is XXX-YY-ZZ. XXX is the code assigned to the institution, YY is the code assigned to
a school within that institution, and ZZ is the code assigned to a program within that school.
When you create a school or program, a code is automatically generated; although you can
change it, it is usually best to accept the automatically generated code to ensure the code is
unique and adheres to the other requirements for codes.
™ Status—Every program is assigned a status of Active or Inactive. For example, a program’s
status might be changed to Inactive if the institution cancels the program. When the status is
set to Inactive, the program’s information still remains in the database for reporting and other
purposes, and authorized users can still access the program’s score reports on the website.
However, once a program is Inactive, test takers can no longer send score reports to that program.
™ Nicknames (institutions and schools)—The field allows you to enter abbreviations,
acronyms or alternate names by which an institution or school is commonly known. If a test
taker enters the abbreviation or alternate name when searching for a program, he or she will
be able to locate your institution or school. For example, Massachusetts Institute of
Technology is commonly known as MIT.

3-12 ™ PTE Academic Score Report Website User Guide (1.0)

This area lists information specific to the institution,
such as its official name and main address.

This area lists all schools within the institution. Click the View/Edit icon to see information
about one of the schools in the list. Institution Site Administrators can click Add Department/
School to create a new school within the institution; enter information in all of the required
fields and click Save Changes.

Institution Site Administrators can click Edit to make changes to the institution address or nicknames.

Site Administration ™ 3-13

 If you click one of the View/Edit icons shown in the screen on the previous page, you see the
screen shown below. This screen shows information for the selected school.

This area lists information specific to the school, such

as its official name and main address.

This area lists all programs within the school. Click the View/Edit icon to see information about one
of the programs in the list. Institution and School Site Administrators can click Add Area of Study/
Program to create a new school within the institution; enter information in all of the required fields
and click Save Changes. (Use the Copy From fields to quickly copy address and contact
information from an existing school or program.)

Institution Site Administrators can click Edit to make changes to the school address or nicknames.

3-14 ™ PTE Academic Score Report Website User Guide (1.0)

 If you click one of the View icons shown in the screen on the previous page, you see the screen
shown below. This screen shows information for the selected program.

This area lists information specific to the program, such as its official name, mailing address and
program contact. Institution and School Site Administrators can click Edit to make changes to the
information.

Site Administration ™ 3-15

 You can also quickly view program information by clicking Programs on the navigation bar. The
Programs screen lists all programs within the institution, as shown below. Click the View/Edit
icon for a program to display program information. (Refer to the previous page for details.)

This screen lists all programs within the institution. Click the View/Edit icon to view or edit
information about one of the programs in the list as shown on the previous page. Institution and
School Site Administrators can click Add Area of Study/Program to create a new school within the
institution; enter information in all of the required fields and click Save Changes. (Use the Copy
From fields to quickly copy address and contact information from an existing school or program.)

3-16 ™ PTE Academic Score Report Website User Guide (1.0)

 A
Data File Information
This chapter provides information about data files that are downloaded through the website.
(The downloading process is described in “Downloading score data” on page 2-11.) The chapter
contains the following information:
™ CSV Data File Layout for PTE Academic Scores—Lists the fields that are available in the
downloaded CSV data files and information about the field widths and positions in a record.
™ TXT Data File Layout for PTE Academic Scores—Lists the fields that are available in the
downloaded TXT data files and information about the field widths and positions in a record.

A-1
 Data File Layout for PTE Academic Scores – CSV Format
FIELD NAME DETAILS
LAST NAME
FIRST NAME
MIDDLE NAME BLANK = NOT AVAILABLE
GENDER M = MALE, F = FEMALE
DATE OF BIRTH DDMMMYYYY (EXAMPLE: 02NOV2009)
TELEPHONE NUMBER
STREET ADDRESS – LINE 1
STREET ADDRESS – LINE 2
STREET ADDRESS – LINE 3
CITY
STATE/PROVINCE/COUNTY 2-7 LETTER ABBREVIATION; BLANK = NOT APPLICABLE
POSTAL CODE
COUNTRY OF RESIDENCE 3-LETTER ABBREVIATION
COUNTRY OF CITIZENSHIP 3-LETTER ABBREVIATION
EMAIL ADDRESS
REGISTRATION ID PLT PLUS 9 DIGITS
TEST DATE DDMMMYYYY (EXAMPLE: 02NOV2009)
SCORES VALID UNTIL DDMMMYYYY (EXAMPLE: 02NOV2009)
FIRST-TIME TEST TAKER Y = YES, N = NO
OVERALL PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
LISTENING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
READING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
SPEAKING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
WRITING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
OVERALL SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
LISTENING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
READING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
SPEAKING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
WRITING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
GRAMMAR SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
ORAL FLUENCY SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
PRONUNCIATION SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
SPELLING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
VOCABULARY SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
WRITTEN DISCOURSE SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
IRREGULARITY CODE BLANK = NOT APPLICABLE
PROGRAM RECEIVING SCORES XXXYYZZ: XXX = INSTITUTION/ORG CODE, YY = DEPT/SCHOOL
CODE, ZZ = AREA OF STUDY/PROGRAM CODE
DATE SCORES AVAILABLE TO PROGRAM DDMMMYYYY (EXAMPLE: 02NOV2009)
 Data File Layout for PTE Academic Scores – TXT Format
All fields contain character data.

START END SIZE FIELD NAME DETAILS

1 50 50 LAST NAME
51 80 30 FIRST NAME

81 102 22 MIDDLE NAME BLANK = NOT AVAILABLE

103 103 1 GENDER M = MALE, F = FEMALE
104 112 9 DATE OF BIRTH DDMMMYYYY (EXAMPLE: 02NOV2009)
113 132 20 TELEPHONE NUMBER
133 172 40 STREET ADDRESS – LINE 1
173 212 40 STREET ADDRESS – LINE 2
213 252 40 STREET ADDRESS – LINE 3
253 284 32 CITY
285 292 8 STATE/PROVINCE/COUNTY 2-8 LETTER ABBREVIATION; BLANK = NOT APPLICABLE
293 308 16 POSTAL CODE
309 311 3 COUNTRY OF RESIDENCE 3-LETTER ABBREVIATION
312 314 3 COUNTRY OF CITIZENSHIP 3-LETTER ABBREVIATION
315 364 50 EMAIL ADDRESS
365 376 12 REGISTRATION ID PLT PLUS 9 DIGITS
377 385 9 TEST DATE DDMMMYYYY (EXAMPLE: 02NOV2009)
386 394 9 SCORES VALID UNTIL DDMMMYYYY (EXAMPLE: 02NOV2009)
395 395 1 FIRST-TIME TEST TAKER Y = YES, N = NO
396 397 2 OVERALL PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
398 399 2 LISTENING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
400 401 2 READING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
402 403 2 SPEAKING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
404 405 2 WRITING PERCENTILE RANGE = 00-99; BLANK = NO PERCENTILE AVAILABLE
406 407 2 OVERALL SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
408 409 2 LISTENING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
410 411 2 READING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
412 413 2 SPEAKING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
414 415 2 WRITING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
416 417 2 GRAMMAR SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
418 419 2 ORAL FLUENCY SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
420 421 2 PRONUNCIATION SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
422 423 2 SPELLING SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
424 425 2 VOCABULARY SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
426 427 2 WRITTEN DISCOURSE SCORE RANGE = 10-90; BLANK = NO REPORTABLE SCORE
428 429 2 IRREGULARITY CODE BLANK = NOT APPLICABLE
430 436 7 PROGRAM RECEIVING XXXYYZZ: XXX = INSTITUTION/ORG CODE,
SCORES YY = DEPT/SCHOOL CODE, ZZ = AREA OF
STUDY/PROGRAM CODE
437 445 9 DATE SCORES AVAILABLE TO DDMMMYYYY (EXAMPLE: 02NOV2009)
PROGRAM