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FOCUS

INTERNATIONAL
NOW
MONTHLY!
Quarterly International Digest | April 2018 #11

Adyard • Darwish Interserve • Douglas OHI • Gulf Contracting • How United Services
Interserve Rezayat • Interserve Oman • Khansaheb • Madina Group • OTI • TOCO

NEW HSE STRAPLINE LOGO

GEORGE’S DESK

Whilst our business performed well in 2017, it will not have escaped your notice that
many parts of our businesses, in the UK and abroad, are facing challenging trading
conditions at the moment. However, those of us who have been around a while will
remember the recessions and crises of the early 1980’s, 90’s and 2007-08, which we
pulled through and emerged from even stronger.

We not only survived those turbulent times but it is a fact that without the
challenges before us in 2008, our International Division would have no FM business,
George Franks no engineering businesses in the UAE and Oman, no training business in Oman, no
Managing Director
fit-out business in Oman and Qatar and no special projects division in the UAE.
International Division

Periods of prolonged buoyancy or market dominance can be very bad for a business and often lead to complacency and
a crash in fortunes, look at Kodak, Nokia, and Blackberry.

It is important that we accept the fact that these market cycles do occur and embrace them as an opportunity to make
our business fit for the future.

We must firstly keep our heads, avoid following the market’s decline by taking on jobs with huge risks at sub- economic
margins. However, at the same time it is important we maintain our core capabilities and competencies through
carefully picking the customers and contracts we want to continue to work with through these spells. A delicate and
tricky tightrope to tread!

To prosper, we must understand how to respond and adapt to change. We need to re-appraise our strategy, make plans,
take necessary actions and be prepared to change things and try something new.

Understanding how we need to respond might well include painful cost-cutting and heart felt job losses, but this must
also be taken as an opportunity to refresh and re-energize the business; improve processes, drive efficiencies and re-
address our service offering to better address tomorrow’s markets. It might mean stopping services in sectors that have
become either overcrowded or commoditized, and starting up new businesses in developing areas.

As Billy Ocean says, “When the going gets tough, the tough get going”, so that is what we are asking you to do; stay safe,
stay strong, continue to live by our company values, and make your contribution in whatever way you can to make us
better every day.

By working together, we will emerge leaner, fitter and ready to make a healthier and wealthier tomorrow for us all.
CONTRACT WINS

KHANSAHEB AWARDED ADDITIONAL


WORKS AT JUMEIRAH BEACH HOTEL
CONSTRUCTION

Following the successful delivery of the 2017 contract,


Khansaheb Interiors along with Joinery and MEP have been

awarded three main packages for Jumeirah Beach Hotel


(JBH). This is phase two of the iconic Dubai landmark to

bring a modern and fresh look. Peter Moore, General


Manager for specialist divisions proudly said, “After a
challenging yet successful phase one, this additional work is

testament to the knowledge, skills and capability of our

project team, including interiors, joinery, MEP and Metals.”

David Duffy, MEP Divisional Manager added, “Our project


team has delivered all MEP refurbishment works in JBH since

2011. It is a credit to our delivery of quality and certainty

that we continue to be trusted to deliver a project within an


extremely tight deadline.”

This mammoth project will see the refurbishment extend to

374 guest bedrooms, public spaces, lobby, retail areas,

beach and outdoor facilities as well as restaurants. For the


first time ever since its opening, the hotel will close its

doors for five months to enable a comprehensive, fast and


dynamic transformation with the reopening scheduled for
October 2018.

Ross Trivett, Interiors Divisional Manager said, “Even


though it is a tight deadline and mobilization has

already started, the client has great confidence in our

high-quality standards. During the tight schedule of


just five months, thousands of our operatives and
staff will work day and night shifts to ensure we meet

the deadline.”

The hotel will stop receiving guests from May 2018 while the Khansaheb team will work around the clock to
ensure the works are completed on time for the grand opening in October this year.
DOUGLAS OHI WINS CONTRACT FOR CROWNE PLAZA MUSCAT RENOVATION

On Wednesday March 14, 2018 Gulf


Hotel Company limited SAOG signed

the renovation construction contract


with Douglas OHI for the Crowne Plaza
Muscat Refurbishment works. The

signing ceremony was attended in


Oman by the board of directors of

Gulf Hotel Company limited SAOG ,

Douglas OHI representatives, and

Hoehler + AlSalmy’s (H+S) delegates

as the design consultants of the


project.

The Management is eager to revamp the hotel to a new standard with the

implementation of a local but modern design as a main focus, taking into consideration
Crowne Plaza’s corporate identity standards.

The construction work is scheduled to start on 15th May 2018 and expected to be completed by August 31,

2018. The challenging construction contract include the rebuilding of the entire pool area, including a new
state of the art infinity pool, an extension of the three-existing restaurants, and an added new café putting

emphasis on the full terrace space to highlight the stunning beach-front view. The main all-day dining

restaurant is also being redesigned and extended, along with a new reception area.

This would be supplemented by a new contemporary designed

façade of the building, to go with the refreshing new look of


the entire hotel.

“We are excited for the renovation works and look forward to

welcoming our esteemed guests to our new facilities in


September” says Mr. Herve Corvest, Area General Manager,
Hotel Crowne Plaza – Muscat.
ENGINEERING & CONSTRUCTION

DOLPHIN ENERGY LETS CONTRACT TO MADINA GROUP

T he Dolphin Gas Project produces, transports and


supplies natural gas via pipeline from Qatar to the
U.A.E. Dolphin Energy has awarded Madina Group a
contract for the EPC of flowlines, hook-ups and ICSS
modifications as part of their Reservoir Management
Optimisation Project (RMOP) within the Dolphin
Offshore facilities. The contract was awarded in
January 2018 and is valid until March 2019.

The Dolphin Offshore complex and facilities


comprise of two main platforms, DOL-1 and DOL-2,
which both have drilling and production facilities, a
flare system structure and bridge. Currently the
reservoir fluid is collected at these two, normally
unmanned, platforms (each with 15 slots and 12
producing wells) and routed via two multiphase sea
lines (36’’ each) to the shore where it is processed
to deliver gas, ethane, condensates, sulphur and
LPGs. 12 wells out of the 15 available slots on each
platform have already been drilled and equipped
during EPC-2. To sustain production from the
reservoir and provide optimized production from
both platforms, the RMOP was initiated in 2013.

Madina will be involved in Phase II of one part of the RMOP, which involves the hook-up of 3 new wells (wellhead 7, 8 and 9) to
the production facilities on DOL-2. This will be done by connecting new flow lines and other facilities with the facilities that
currently exist.

TOCO AWARDED SALALAH METHANOL TA PROJECTS

The Oman Construction Company (TOCO) successfully secured a contract in October with Salalah Methanol Company LLC (SMC),
a subsidiary of Oman Oil for the planning and execution of their plant turnaround. This project involves overhauling of equipment
repair, inspection, catalyst replacement, industrial cleaning, overhauling, piping modification, heat tracing, valve repairs and
electrical and instrumentation work.

Another feather in their cap, was to be recently awarded a contract by SNC Lavalin International Inc for the installation of the
new reformer coil, piping tie ins, electrical & instrumentation works and minor civil and structure works in Salalah Methanol
project. SNC Lavalin International is a global fully integrated professional services and project management company.

This contract will run in parallel to the main turnaround contract which TOCO had signed with the end user Salalah Methanol
Company (SMC) earlier. The turnaround event will finish by the end of April 2018 while the post turnaround activities will continue
for another month. With the award of these contracts, TOCO and IEC are seen to be further solidifying their leadership position
in shutdowns and turnarounds within the Oil and Gas sector.
TOCO BAGS CONTRACT FROM OXY

TOCO has been awarded a contract


for the construction of 6’’ gas
flowline from south salakh-6 (ss-6) to

KGP 10” pipeline by Occidental Oman

Gas Company LLC. The Occidental

Oman Gas Co. LLC will hook up a

number of high-profile wells and

increase the Block-62 (Habiba Oil


Field) production by urgently bringing

the SS-6 well into production.

This job will facilitate TOCO’s entry into Block-62 (Habiba) which is the newest oilfield of OXY. If the wells

which are being drilled now, produce good quality hydro-carbon at the right levels, OXY may ramp up
drilling and corresponding flowline work. This would help TOCO to increase their earnings from Safah &

Wadi Latham (SWL) contract.


DOUGLAS OHI WINS CSR HONOURS

The 2018 Construction Week

Oman awards ceremony, that

recognize a host of companies


and individuals from across the
Sultanate’s construction community, took place at

the Grand Hyatt Muscat hotel on March 12.

The event witnessed Douglas OHI’s ‘Ghala Village-

Revitalisation Programme’ being named as the


Corporate Social Responsibility (CSR) Initiative of

the Year. They were recognized for benefiting


15,000 residents in one of Muscat’s oldest villages.

The Sports Fest organized by Douglas OHI to involve

employees and raise funds for the project was also

"We are a local contractor – we have been commended.

[in Oman] since 1981. The project was about


They won the award defeating other finalists like
giving back to our society and we are
the ‘Sustainable Architecture of Oman Programme’
planning similar initiatives for this year, as
by Oman Radio’, and ‘Water Preservation Pond
well." - Aaron Hennesy Cleaning and Blood Donation Camp by Larsen &
General Manager
Toubro (Oman)’.
Douglas OHI
THE BEST PERFORMING FM PROVIDER
AWARD GOES TO..

Khansaheb Group FM team were invited to TECOM


Group’s inaugural Supplier Awards held on Thursday, 8th
February at Dubai Knowledge Village. Warm
congratulations go to Sohail Mohammed, the lead
Facilities Engineer and his project team of dedicated
technicians and cleaners, for their outstanding work in
winning the ‘Best Facilities Management’ Category and
being awarded a supplier ‘Certificate of Appreciation’.

The team won against 4000 registered TECOM suppliers


to grab this title! In being acknowledged as the ‘Best
Performing Facilities Management Services Provider’,
for their service delivery to Tecom Site A project,
Khansaheb beat off many other key FM players to
achieve this significant distinction.

The Site A team provides


infrastructure and public
realm common area TFM
services at Dubai Media
City, Internet City and
“We are delighted to have received this client recognition.
Knowledge Park – three
This is a top accolade that sets an impressive benchmark for
distinct mixed-use sites.
other FM contracts. Well done to Sohail and the TECOM Project
team - keep up the good work!”

Jennifer Peltenburg, FM Director – UAE


IEC IT MANAGER GRABS
CIO HALL OF FAME HONOUR

” I hope to leverage the knowledge


acquired through the CIO100ME Regional IT Operations Manager for IEC, Aditya
platform, and bring some of these Kaushik, was recently awarded the CIO100ME
ideas and solutions in achieving award. This award is a recognition by the CIO
transformational change through community for the TOP 100 IT industry leaders
better use of futuristic technology who have been involved in innovative ideas and
to our organization.” implementations in the Middle East.

He has been actively involved with the IT industry peers in reviewing growth of the various streams of

new technology in the region. These include Cloud technologies, Mobility, Big Data, Internet of Things
(IoT) and most recently AI and Robotic Process Automation(RPA). These contributions have been

through past implementations, CIO MENA sessions, as well as CIO Roundtable events held in the UAE.
THE ROAD AHEAD..

QISC has been providing health and safety training to the oil, gas and construction industry in Qatar since
2001. It has trained a staggering number of employees in this period, including 32,000 in 2017 alone. With

an admirable reputation in the region, QISC continues to increase its expertise and scope by launching a
large selection of new products into the market in 2018, within the realms of emergency response, HSE,

road safety, marine survival, access lifting and load control.

QISC started in January 2018 by proudly launching the ‘QP approved Emergency Response Driver Training

Programme’, followed by the launch of two new OPITO accredited training packages, ‘OPITO Major
Emergency Management Initial Response (MEMIR)’ and ‘OPITO Helideck Operations Initial Training’.

As February arrived, QISC was awarded the ‘International Powered Access Federation’ (IPAF) training centre
approval, to deliver training on the safe and effective use of powered access equipment.

In March, the Prefabricated Access Suppliers and Manufacturers Association (PASMA), awarded QISC with
training centre approval for an array of PASMA training packages, promoting advancement in safety and best

practices across the region. To follow, the new ‘Desert Driver 4x4 (Off Road) Training’ course and
‘Advanced Motorist Driving’ packages were launched under the banner of Diamond Advanced Motorists /
IVV, the UK based Driving Instructor Association.

In addition, QISC is developing bespoke training for its key

clients such as Qatar Petroleum, the Supreme Committee and


for their employees working on the World Cup Stadiums. QISC
has no intention of slowing down in Q2 and further new training

offerings are planned to be launched. These include ‘OPITO


Plant Manager/Incident Commander Initial Response Training’,
‘OPITO Basic Further Onshore Emergency Response’ and

‘Construction Industry Scaffolders Record Scheme Training


Programmes’ to name a few. Many more launches are in the

strategic plan for the rest of the year which QISC will keep the
international division and its businesses all informed of.

QISC is committed to retaining the reputation of being the


training centre of choice, offering the widest range of
accredited and non-accredited training courses delivered to the

highest standards in the Gulf region.


TOCO SHOWCASES BEST PRACTICE

TOCO delivered a spectacular show at the 2018 Oman Society


for Petroleum Services (OPAL) Annual Awards Ceremony held

on Wednesday 28th February 2018 at the Crowne Plaza Hotel,


Qurum.

OPAL’s Best Practice Awards program is designed to identify


and honour companies that have demonstrated best practice

in developing, deploying, and maintaining solutions for Health

& Safety, Human Resources, Technical Implementations and

Small Business Development.

At the event TOCO showcased a scaled model of a rig moving

truck at their stand which was certainly a crowd pleaser. The

TOCO booth was visited by many distinguished guests which


included HE Salim Al Aufi, Undersecretary of the Ministry of Oil
and Gas, Oman.

Apart from exhibiting at the ceremony, TOCO also presented


two case studies, one of which was presented by Fatma Al
Ajmi who is a Graduate Civil Engineer from the Proposals department. Fatma presented Interserve’s
award-winning SustainAbilities initiative and received praise for being the only female presenter at the
ceremony. TOCO’s HSE Manager, John Fagan, also presented at the event introducing TOCO’s best in class
HSE Management System.

John and Fatma were joined by their colleagues Mohammed Abwainy (HR Manager), Sreejith Kesavan (BD &
Proposals Manager) and Faisal Al Hinai (Personnel Officer).

The ceremony was a great success and was widely covered in newspapers and various social media
platforms.
QATAR PETROLEUM APPRECIATES QISC

sonya Rice, Business Manager of QISC accepts


award from the Health and Safety Leaders of QP
Mesaieed Industrial City for the Business

Leaders Safety Initiative. QISC was awarded for

helping QP maintain a LTI free complex.

The initiative was implemented 18 months ago and recently saw QISC receive 2 stars from QP, which is a

great achievement for the team. Well done QISC!


DOUGLAS OHI HITS SAFETY MILESTONE

Sohar LPIC team has achieved 10 million safe man-hours without an LTI. This notable
achievement is the result of everyone’s continued commitment to work safely and it

shows a positive statement of excellence in carrying out the task safely and
professionally. Congratulations to the team on this very positive achievement.
ADYARD’S SUCCESSFUL
PROJECT COMPLETION

Adyard successfully loaded out the last two Super


Duplex storage tanks from the total of 12

SS/DSS/SDSS tanks, onto the self-propelled


modular trailers/barge. This marked the victory

for the load out of all the 12 tanks built to API 650

by meeting the client’s challenging project


requirement and the schedule. Adyard’s

management team along with Emirates Global

Aluminium (the owner) were present at site for

marking the successful completion of this project.

The Al Taweelah Alumina Project involved the

design, procurement and construction of an

Alumina Refinery for Emirates Global Aluminum


(EGA).

The contractor for the Adyard scope of work was

Target Engineering Construction Company,

Bechtel-Petrofac JV as Engineering, Procurement


& Construction Management.

The project started on 3rd May 2017 and was ready for the load out by 31st January 2018. Adyard met all

the multiple (five) barge load outs designed to meet the owner’s construction schedule at site. The project
was completed successfully and within the allocated budget. Well done team!
GCC GRABS 5 STARS
IN QSHE PERFORMANCE

Siemens Phase XIII Shahaniya Super

Substation has been awarded 5 stars for its


QHSE performance. This Gulf contracting

company site is rated as per the internal audit

system and star grading program.

They successfully achieved a safe working


environment with a positive social impact as

one of their sustainable outcomes.


MADINA AWARDED FOR
OUTSTANDING HSE PERFORMANCE
March 18, was no ordinary work day for Madina Group employees
enrolled on the E&I works at the Shell 2018 turnaround project. The

mega event promoted the ‘Madina TA-18 Incentive Program’ in


recognition of employees who demonstrated outstanding adherence to safety procedures, quality and
discipline, and delivered high performance. There was an impressive turn-out of 250 attendees at Shell’s

Turnaround Village.

The HSE incentive program was implemented in two phases. Firstly, to acknowledge the employees who
demonstrated exceptional safety and quality behaviour in the workplace. Secondly, all employees who
contributed to excellent HSE practice were entered into a grand raffle draw. A total of 66 prizes

including laptops, tablets, smartphones, digital cameras and gift vouchers were handed out to the

well-deserved winners.

Group QHSE manager, Richard Byrne stood proudly

alongside Steve Lunt, the group operations manager

present for the raffle draw from the QSGTL TA


management team were turnaround manager Eddie

Childs, and TA HSSE advisor Hugo Deslauriers.

During the successful event Eddie Childs commented,


“Madina could proudly say that they had delivered a

goal zero event”.

Another project delivered safely, highlighting the

first-rate standard of HSE practice within the Madina


Group.
DOUGLAS OHI HANDOVER
FAHUD SUBSTATION

The Douglas OHI Team at Fahud LPIC- EPC 3 successfully achieved the first mile
stone of the project by handing over the Main Substation (MSS51) on time to the

electrical team on March 15, 2018.

The main substation has two floors of cable cellar and substation floors with the total floor area of 3,316

m2 (excluding T/R).

The groundbreaking ceremony took place on 1st April 2017 and the transformer area and the switchgear

rooms were handed over to the electrical team by 15 March 2018.


NOT ALL SUPERHEROES WEAR CAPES

HVAC team leader Samid Khan and


Sheharyar, driver at Khansaheb FM
recently rescued a family trapped in a

burning house in Ghantoot racing and

polo club. The club provides

temporary accommodation for their

staff and families on site. Khansaheb


FM was recently re-awarded the MEP

contract and the place where the incident took place is remote to the Khansaheb FM office. Due to the

religious beliefs of the families and residents, access to this area was limited to reactive emergencies to
maintain their privacy. On the afternoon of the 11th of January, both FM employees happened to be near

the site where the incident took place. They immediately drove to the scene where neighbours were

gathered. Although they were not responsible for this site area, and it wasn’t in the scope of Khansaheb FM,
they went above and beyond their call of duty to save the lives of trapped family members. They grabbed

the fire extinguishers and entered the building from the rear and rescued the ladies and children in time.

Civil Defense (CD) reached the site within 20minutes, but because of the intensity of the fire the building

was destroyed by the time they reached it.

Sheharyar and Samid Khan’s bravery and their prompt

action saved lives. The CD recovered the LPG cylinder and

regulator which may have caused the fire.


KHANSAHEB FM LAUNCHES FREE
ENGLISH CLASSES FOR OPERATIVES

To help build confidence and promote the personal growth of our FM operatives, Khansaheb FM has
partnered with Smart Life, an NGO (Non-government organization) registered with CDA (Community
Development Authority), Dubai to provide free English classes to FM operatives at all proficiency levels.

The classes will be held every Friday over two semesters this year, after which, students will receive

certificates and can advance on to the next level.

Khansaheb FM believes that a business is only as successful as its employees. They salute the
contribution of its operatives for building the company to what it is today.

Since education is the premise for progress and creates possibilities, such initiatives will unleash their
hidden potential and help bolster their confidence.
2018 WORKER’S CUP
A HUGE SUCCESS IN DOHA

Organized jointly by the Supreme Committee for Delivery & Legacy (SC) and the
Qatar Stars League (QSL), the Workers’ Cup encourages companies involved in 2022

FIFA World Cup™ infrastructure projects to support leisure activities for their
employees.

The sixth edition of the tournament held at Al Duhail stadium from 2nd February to 23 March 2018, has been

the biggest to date. With 32 teams taking part, including 12 contractors working on 2022 FIFA World Cup™

projects and seven engaged with the SC’s ‘Generation Amazing’ program was another action-packed
tournament.

Gulf Contracting Company (GCC) performed well in the tournament getting to the quarterfinals. The passion
for football and unifying nature of the sport were showcased during every game they played. The idea

behind such tournaments is not only to harness Qatar’s passion for football but, also to boost the players’
health, fitness and general wellbeing.
HOWZAT!

The Oman Cricket League season in Muscat, witnessed Douglas OHI being ranked 3rd in the tournament
with 12 points in the point table.

After losing the first two matches, the Douglas OHI team rallied to win the rest of their 4 matches with

bonus points and finished 3rd overall. Congratulations to the Douglas OHI team and the support staff for

their great performance.


WILL’S SAFETY CORNER
Will Richardson White
QHSE Director

Will Richardson White, the QHSE Director for Interserve International, with over
30 years of experience, talks about the news and updates in the Health and

safety Department in the International Division. He is responsible for managing


the strategy and performance of the safety and quality functions of Interserve International's regional

businesses.

March has seen a relatively strong performance for HSE across the division
with no Riddor reportable injuries, and only one moderately low severity

lost time injury being recorded (dislocated elbow from a slip incident.

The main trends identified when looking at our injury profile for the month are slips and trips, foreign
bodies in eyes, and hands and fingers caught in the line of fire. As such, the need for correct use of safety
goggles and good housekeeping on site should be reiterated during our tool box talks and prejob

briefings, along with behavioural reinforcement around hands in the line of fire. Falls from height
continue to remain a key risk for the division, in particular to our operative’s behaviour when working
below 10m in height (self-perception of being safe).

April will see the temperature across the region reach in excess of 40°C, which when combined with the

humidity felt at our coastal locations this will produce a heat index reading in excess of 50. This year we
will face a further challenge with the Holy Month of Ramadan expected to fall on May 17, where fasting

hours will exceed 13 hours a day. Collectively these circumstances significantly increase the chances of

heatstroke amongst our workforce operating in them, but more so to those susceptible to heart
conditions.

I am aware that we collectively have strong preventative measures to offset the possibility of

heatstroke, with controls such as shaded and ventilated rest areas, electrolyte drinks and midday breaks
in place across the division. However, I believe it is especially important that we also identify those at

risk of cardiac complications as part of our preparations for this year’s hot season and ensure additional

controls are implemented to offset the likelihood of heat related cardiac arrest. These could include,
placing those identified on night shift, and/or ensuring that Caervests (endothermic cooling vests) are
available in areas they are working.

Within our 2018 KPIs, there are a number of targets that come into effect from the end of Q1. The agreed
divisional training needs analysis should now be incorporated into your local BU training schedule and a

36-month program to implement this underway. Please note that we are setting up a shared area on the
QHSE SharePoint portal for training material in use across the division.

The Plan Your Work, Work Your Plan initiative, should now be implemented across your BU. To ensure
that this is being used effectively we will be tracking and reporting where this has been implemented,
along with the number of escalated interventions being reported, from April 2018.

The Group Health campaigns for 2018 have been set for the rest of the year. The ‘Musculoskeltal’
campaign for the month of May, ‘Healthy Eating’ for the month of June, and the ‘Mental Health’
campaign for October.
IEF GRANT WINDOW NOW OPEN

The Interserve Employee Foundation has opened its Spring grant window from now until Wednesday 18
April. Grants are available for application from any Interserve employee to help fund local community

projects or charities that improve the lives, or life chances for people who live in the communities within
which we live and work.

The IEF have an impressive total of £26,000 for grants up to value of £5,000. Examples of the activities and
programmes which our grants are designed to help include:

• Supporting young people through mentoring, coaching and educational outreach

• Supporting people living in deprived communities by preventing or relieving poverty

• Supporting disadvantaged groups including homeless, ex-offenders, disability, ex-service personnel


through engagement activities, mentoring, training and outreach

• Improving health and wellbeing of communities


• Improving/refurbishing facilities and outdoor space

We’ve put together some guidance and criteria to help you make the most of your application.

Grant applications can be completed online using this survey form. You have until the end of the day on

Wednesday 18th April 2018 to get your application in.


SUSTAINABILITIES

‘EACH ONE TEACH ONE’: MENTORING DESTITUTE AND


ORPHANED CHILDREN ONLINE

Guardian Angels, a nonprofit based out of Kerala in India, works


towards orphan and destitute children’s education and care. It runs a

homeless shelter, provides palliative care and homecare for the elderly
in rural areas.

Regional Brand and Marketing Lead at Interserve International, Ishita Joshi, won the IEF grant to refurbish

a room in Guardian Angels center to convert it to a computer room. With the £1,425 grant aid, flooring and

painting works were completed and windows were installed.

The purpose of filling the grant application was to run a unique online mentoring program for the students

of the orphanage. These students attend school through the government run programs. However, they lack

the presence of mentors in their lives to guide them after they complete school. Many drop out of school,
get into habits of pickpocketing, stealing etc. With the Each One Teach One(EOTO) online mentoring

program, 5 teenage students from the orphanage school will be paired with 5 Interserve International

employees from Dubai and the pairs will communicate over online video chatting software two Fridays a
month and over email. Working along a structured curriculum, the mentors will lend an ear, advise students
on career choices, provide general counselling and guidance, help in school assignments and act as role

models to keep students in school and enroll in higher education. The program will launch in March and will
run over a year.

Khansaheb FM donated 5 new desktop computers worth £1,250 to the center to aid in this EOTO program
and three employees from the company will support the program by mentoring teenaged students.
MEET ME - ANSHU ARORA

Anshu Arora
IT Network Administrator, Adyard

WHO IS ANSHU ARORA?

With over 10 years of experience in the Middle East, I joined Adyard in


May 2016 as IT Network Administrator. Previously, I worked for Topaz

Energy & Marine for almost 6 years. I call myself a technology


enthusiast. And, I believe that IT is a rapidly evolving field and the most exciting aspects of having a
career in IT is that, you can find work in just about any sector you like - the possibilities are endless.

WHAT DOES A TYPICAL DAY LOOK LIKE FOR YOU AND WHAT ARE YOU CURRENTLY WORKING ON?

Every day is a new challenge, a new adventure, a new opportunity. A typical day for me involves

maintaining IT infrastructure & resolving the IT issues faced by the users spread across various offices in

the UAE. I am currently working on implementation of IT Network Infrastructure at various site offices.
This would help us in providing an enhanced IT Infrastructure for the end users and provide an increased

level of document security. Once completed, it will also provide a faster and secure data storage & data

sharing facilities for the users at various site offices in the UAE.

WHAT IS YOUR FAVORITE PART ABOUT WORKING FOR INTERSERVE?

It’s great to be part of an organization that is recognized world over for its work ethics and commitment

towards people and its society. At Interserve we get so many platforms to benefit people in our society,
share our knowledge, and this gives me a sense of satisfaction. With Interserve, I got the opportunity to

see how the operations are carried out at oil & gas plants and power stations. As I said, at Interserve
every day is a new beginning and a new learning experience.

WHAT IS YOUR BIGGEST ACHIEVEMENT TO DATE - PERSONAL OR PROFESSIONAL?

My personal achievement has been to complete a Post Graduate degree program. At professional level,

it was to set up IT Network Infrastructure for various marine vessels during my days with Topaz Energy
& Marine. It was an arduous task to do all of this in a specific timeframe.

WHAT’S GOING ON AT THE MOMENT?

Professionally, I am concentrating on the various site office projects for the setup and implementation
of IT network infrastructure. Personally, am trying to focus on staying more fit. I feel with our busy lives

we find it hard to balance fitness in our schedules. So, I have started playing sports and I enjoy long
distance running.

GIVEN A CHANCE, WHO WOULD YOU LIFE TO BE FOR A DAY?

For a day, I would like to be Usain Bolt and set a new track & field record.
FUN ZONE

RIDDLES
1. What two things can you never eat for breakfast?
2. What has ten letters and starts with gas?

3. What goes up and never comes down?


4. What belongs to you but others use it more than you do?

5. What heavy seven letter word can you take two away from and be left with eight?

Answers below

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Riddle answers: lunch & dinner | an automobile | your age | your name | weights
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