Académique Documents
Professionnel Documents
Culture Documents
John Hurley
Dennis Norton
Pablo Quiroga
Marc Zelina*
Cover Page 1
Table of Contents 2
1. Phase I- Company Analysis 4
1.1 Company Description 4
1.1.1 Overview 4
1.1.2 Japan’s Conducive Business Climate 4
1.1.3 Mission Statement 4
1.2 Marketing Analysis 5
1.2.1 Overview 5
1.2.2 The United States 6
1.2.3 Other Nations 7
1.3 Expansion Strategies 7
1.3.1 Successful Projects Underway 7
1.3.2 Failing International Expansion 7
1.4 Financial Analysis 8
1.5 Corporate Responsibility 9
2. Phase II – Industry Analysis 10
2.1. Major Competitors and International Regions 10
2.1.1. Overview 10
2.1.2. General Motors 10
2.1.3. Daimler-Chrysler 10
2.1.4. Ford Motors 11
2.1.5. Nissan Motors 11
2.1.6. Honda Motors 12
2.2. Porter 5 Forces and SWOT Analysis 13
2.2.1. SWOT 13
2.2.2. Porter 5 Forces 14
2.2.3. Market Potential 14
2.2.4. Projected Growth 15
2.3. Major Challenges Facing the Automotive Industry 15
2.3.1. Integration of Dealer Networks 15
2.3.2. Leveraging Customer Relationships 15
2.3.3. Information Gathering and Sharing 16
2.3.4. Employee Resources 16
2.3.5. Ethical Basis for Production 16
3. Phase III – National Business Environments Analysis 16
3.1.Toyota’s United States Presence 16
3.1.1. Overview 16
3.1.2. Present-day Toyota in the U.S. – Sales 17
3.1.3. Present-day Toyota in the U.S. – Production 17
3.1.4. Toyota versus Big Three 18
3.1.5. Growth in Sales 19
3.1.6. Future Plans for North America 19
3.2. Toyota’s International Presence 19
3.2.1. Overview 19
3.2.2. Europe 20
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1.1.1. Overview
A large part of Toyota’s success can be attributed to the political, economic and
demographic factors of the nation. Japan is a constitutional monarchy with a
parliamentary system, whose legal model is based on that of European civil law.
Currently, the Liberal Democratic Party, or the LDP, headed by Prime Minister Junichiro
Koizumi, is in power, which translates into a capitalist outlook on the economy. In turn,
the market forces of supply and demand dominate pricing and production. Nevertheless,
government-industry cooperation remains important, and is a main reason for global
acclaim of the Japanese economy. It is the second most technologically advanced
economy in the world, and has the third highest purchasing power parity, following the
United States and China.
Despite 74.1% of Japan’s GDP being rooted in services, the importance of the
industry sector is consistently growing.2 In large part, this growth can be attributed to the
technologically advanced producers of automobiles and electronics, such as Toyota and
Sony. Their importance in global markets is consistently increasing, and we can expect
the Japanese economy to witness a fundamental shift in years to come. The current
composition of the economy reflects the cultural practices of the Japanese, most notably
the fact that they are very work-oriented.
1
Toyota Motor Corporation. Company Overview. www.toyota.co.jp
2
CIA World Factbook. www.cia.gov
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1. Honor the language and spirit of the law of every nation and undertake open
and fair corporate activities to be a good corporate citizen of the world.
2. Respect the culture and customs of every nation and contribute to economic
and social development through corporate activities in the communities.
3. Dedicate ourselves to providing clean and safe products and to enhancing the
quality of life everywhere through all our activities.
4. Create and develop advanced technologies and provide outstanding products
and services that fulfill the needs of customers worldwide.
5. Foster a corporate culture that enhances individual creativity and teamwork
value, while honoring mutual trust and respect between labor and management.
6. Pursue growth in harmony with the global community through innovative
management.
7. Work with business partners in research and creation to achieve stable, long-
term growth and mutual benefits, while keeping ourselves open to new
partnerships.3
1.2.1. Overview
3
Toyota Motor Corporation. Mission Statement. www.toyota.co.jp
4
Hoover’s A D& B Company. Toyota Motor Corporation. Hoover’s Company Records – In-depth
Records.
5
Toyota Motor Corporation. www.toyota.co.jp
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price was $92.37USD, which represents a slight decrease of 1.69% since it closed the day
before. This figure is not too far from this year’s stock peak of $94.33, and it is a great
improvement from when it hit rock bottom, trading four months ago at $70.95.
Shares of Toyota climbed 20% in 2004, while many of its largest competitors’
stock prices fell. This gain on the field can be attributed to its competitive cost
advantages that allow it to manufacture automobiles cheaper in its foreign plants. Since
its entrance into the U.S. market, it has been challenging the Big Three. In 2004, Toyota
was in 4th place with a market share of 12.2%, but managed to jump into third in the
beginning of 2005:
Its U.S. sales account for a large percent of its market-base, and so Toyota is
taking advantage of foreign trade zones (FTZs) where customs and taxes are much lower.
More specifically, Toyota uses these zones for final assembly, to reduce their ultimate
distribution costs.
6
Ridder, Knight. Toyota may become World’s Biggest Automaker Next Year. Tribune Business News.
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Foreign sales are almost three times that of domestic sales at 69.3% of total sales,
and although this seems usual given the population difference between Japan and the rest
of the world, we must keep in mind the difficulty of penetrating foreign markets, where
domestic producers already dominate the industry (i.e: GM, Ford in the U.S.). Toyota is
at the top of the list when it comes to foreign presence, but it continues to pursue an
ambitious globalization strategy. Its foreign presence includes existing plants in almost
every continent, and its plans to expand into more developing countries carries a strong
strategy to become one of the most dominant corporations on the planet.
Toyota’s global expansion strategy focuses on producing reliable and durable cars
at affordable prices. An example of an existing and highly profit-driven expansion project
was their 1990’s project to develop in India. Toyota continues its pursuit of a strong
market share in the growing industrialization and population of India, already operating
two highly productive plants. While the ability of the population to purchase these low
cost vehicles is only now beginning to rise, Toyota’s sales are projected to grow in next
five years. With the success of Toyota’s presence in India, the company has looked to
expand its company’s borders to even more distant locations.
Other recent expansions include a plan to develop the company’s 6th
manufacturing plant in North America. Toyota chose San Antonio for its location and
hopes to boost its revenues in North America to gain ground on General Motors and
Ford. These two traditional automakers have long dominated the industry of truck sales,
while Toyota has stayed atop cars with reliable Camry model. The introduction of the
plant in San Antonio will boost Toyota’s truck sales for one main reason.
Toyota’s vehicle sales rose 10.3% from 2004 to 2005, with export sales increasing
at a faster rate than domestic ones. At the same time, overall vehicle production rose
5.4%, 14.1% overseas and 2.3% at home.9 This discrepancy shows the increased
incentive of producing abroad, in markets that Toyota intends to sell its products. For
example, transportation costs are reduced by producing vehicles in the U.S., instead of in
Japan and later shipping them overseas.
It is interesting to note that although sales and revenues have increased
consistently throughout past years, net profits have not followed suit. While a 6.9%
decrease in profit does raise some questions for potential investors and shareholders, it is
essential to look at the bigger picture. These “losses” are the result of a temporary
increased research and development budget, in which the company hopes to continue
developing earth-shattering products that will hit the market with a bang. More
specifically, these R&D costs focus on developing alternate fuel sources, such as the fuel
7
Associated Press. GM, Ford Sales Tumble in September. www.abcnews.go.com
8
Toyota Motor Corporation. Financial Highlights. www.toyota.co.jp
9
Toyota Motor Corporation. Financial Highlights. www.toyota.co.jp
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cell or the fully electric vehicle. As mentioned above, these investments are already
yielding high returns, with the 90% increase of hybrid vehicles.
As the leading producer of hybrid vehicles, its global competitors are being put to
the test in an effort to create a car of comparison. Toyota has set out stringent 2010 fuel
efficiency standards, which many of its current cars are already conforming to. This is not
10
CoreData, Inc. International Institutional Database. Toyota Motor Corporation. Financial Highlights.
11
Toyota Motor Corporation. Research and Development. www.toyota.co.jp
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only an environmental accomplishment, but also one that deals with the constant decrease
of global oil supply.
General Motors has always been a colossal force in the auto industry and is
among the rivals of Toyota. Because of its enormous revenues of around $193.5 billion
USD, GM ranks number five on the 2005 Fortune 500 list ahead of Daimler-Chrysler (6)
and Toyota (7). General Motors is the number one automotive maker in the world with
numerous brands of cars and trucks. GM’s brands include Buick, Cadillac, Chevrolet,
Pontiac, Saab, Saturn and the popular newly acquired company Hummer. Recently,
almost all the main competitors in the auto industry have reported slow or negative
growth in profits, and GM is no exception. Their domestic troubles come as a result of
their high health care costs, as they are required to provide a healthcare program as
benefits for their employees. GM, along with Ford, strive to reduce production costs and
launch new models, all while providing their employees with the benefits they deserve.
Even with growth in sales and top rank in revenues, GM is not satisfied with its
position in the automotive industry. Complete domination of the automotive industry is
the goal that GM has in mind, and their plan to invest in competitors is a way to begin
this quest. They recently purchased Suzuki and Daewoo stock, and withdrew their stake
in Subaru.
2.1.3. Daimler-Chrysler
icons such as Snoop Dogg and Jason Alexander. Chrysler ranks number six on the
Fortune 500 global list with approximately $176.7 billion USD in revenues in 2004. In
more recent times, there has been a decrease in the demand for their large-size engine
vehicles due to high interest rates and high prices of oil, which affect their market more
than that of producers of fuel-efficient vehicles. Despite this fact, the new gas guzzling
Mercedes models are still considered Chrysler’s catalyst for expanding their foothold on
worldwide markets. They have not yet publicly mentioned any interest in hybrid or fuel
celled technology to boost sales, although we can be sure that their engineers are
considering the possibilities.12
Ford has held its strong reputation for over one hundred years since Henry Ford
first invented the “Model T”. Still considered an auto giant with a commanding market
share, Ford has thrived by developing its various brands including Aston Martin, Ford,
Jaguar, Lincoln, Mercury and Volvo. Ford also owns Hertz, the leading car rental
company which has enjoyed success in the U.S. and foreign markets. Ford has primarily
relied on its two most popular models to achieve global auto market dominance, which
are the Taurus and the F-150 truck series. It has introduced new models since declining
revenues in 2001 in hopes of regaining profits. Its new Models include the highly
anticipated remake of the Ford Mustang and Mustang GT; however, their numbers have
only proven to increase marginally.
Ford, much like Toyota, feels that hybrid cars are the new innovative technology
that could increase sales revenue due to the recent changes in the economy. Hybrids are
an emerging opportunity for the entire automotive industry. They believe that a reduction
in the number of its current models by half, while introducing new models of hybrid cars,
would translate into lower production costs and attract new consumers based on recent
surging gas prices. Ford has had some success with its first hybrid, called the Escape,
and is willing to continue production by adding the Mercury Mariner, Fusion, Mercury
Milan, and Mazda Tribute. With popularity exponentially increasing for hybrid models
due to the environmentally unsafe gas powered pollutants, and irregular gas prices, Ford
is considering a movement towards the production of cars powered by fuel cells. With
this new innovation, Ford believes it can drastically counterbalance its recent weak
profits in North America and Europe that began in 2001.
Nissan Motors currently ranks 2nd in terms of Japanese auto sales, behind Toyota
and ahead of Honda Motor Corporation. This is a result of their heightened success of
new model cars and trucks in the U.S and Japan. Nissan also owns Infinity, which is an
upscale version of Nissan models. They have incurred a solid increase in sales and net
income in the past four years following their unfortunate losses of around 300 billion
dollars in 2000. Nissan is traded on the NASDAQ, and their stock closed at $22.98 on
September 30th, 2005. Renault, the French automobile company, now has a controlling
stake in Nissan and recently implemented its legendary CEO, Carlos Ghosn, considered
12
Daimler-Chrysler Corporation. www.daimlerchrysler.com
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famous for cutting costs in various automotive companies. Nissan is a company aiming
to prosper in the future and move up from its 29th position on the Fortune 500 global
list.13
Honda ranks two spots higher of the Fortune 500 global list ahead of Nissan
Motors despite trailing in the Japanese market. It differs by selling other types of
products such as construction and recreational vehicles like motorcycles, as well as cars
and trucks. They have five different manufacturing plants in Japan and twenty others
located across the rest of the globe. They also have the Honda brand and Acura brand
which have been successful lately with gas prices rising. The company’s motorcycle
division account for around 13% of its annual revenues, making it one of the largest
motorcycle companies in the world. Honda is also traded on the NYSE and currently sits
at approximately $29.50 per share. Toyota is not threatened in the short run by Honda,
but the volatile nature of the automotive market will surely keep its competitors on its
toes.14
Global
Innovation Differentiation Marketing Production
Brand
Toyota
GM
Ford
Daimler-
Chrysler
Honda
Toyota, Ford, and Honda rank highest when it comes to company innovation in the
automotive market. This is the result of first-mover development in the hybrid
automobile and fuel cell market. Daimler-Chrysler ranks the lowest in this category as
they have not yet expressed interest in the development of a hybrid. In comparing the
brand names above, all seem to have a low level of differentiation when it comes to their
line of automobiles. This is a judgment made relative to the entire automotive industry,
13
Nissan Corporation. www.nissan-global.com
14
Honda Motor Corporation. www.honda.com
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taking into account the luxury brands of Germany and Great Britain. In terms of
marketing, it was difficult to differentiate between the successes of the brands. Each
excel in different regions more than the other, and there was no clear cut winner in the
category. For example, GM already has been successful in marketing its product in
China, while Toyota has done a better job in Canada. These conclusions are drawn from
sales figures and personal experience, as concrete marketing-specific data was not found.
A similar scenario exists with global brand recognition; however, we attributed global
branding with technological innovation and overall high sales. Chrysler trailed in the
innovation department, and so scored less than the field; moreover, Honda’s sales were
not important in all their markets.
2.2.1. SWOT
+ -
External Emerging hybrid market Increasing oil prices
Decreases in raw material prices High interest rates
New innovative products Increases in raw material prices
Increasing technologies
The emerging hybrid market can be viewed as an opportunity for the entire
industry, as it represents potential to gain market share from scratch. If companies can
invest properly in new emerging hybrid technology, they can ensure future sales due to
the threat of increasing oil prices. Raw material prices can be considered an opportunity
or a threat to the automotive industry, depending on whether they increase or decrease.
Increasing raw material prices boosts the cost of production and threatens the profit
margin of the entire industry. On the other hand, decreasing raw material prices increase
profit margins and create heightened competition. Other opportunities include the
development of new innovative products, as well as increasing technologies which can be
used to create different models to suit the changes in consumer tastes.
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In marketing, every company listed seems to have generally the same level of
marketing capabilities and strategies. In the global brand category, Toyota, GM, and
Daimler-Chrysler lead the way in sales throughout the world. These are the three biggest
automakers in the world mainly because they have provided brands that are acceptable to
more markets throughout the world. Within the markets that Ford and Toyota exist, they
are the leading producer of specific automobiles within that market. Ford leads the way
with its truck lines, while Toyota leads the way with its economical Camry. Their
production measures within their existing markets are at the highest. A summary of the
five forces affecting the automotive industry including potential entrants, suppliers,
industry competitors, buyers, and substitutes are listed below.
Projected expansions, along with the growth of Toyota’s hybrid sales, have
inspired other competitors to enter the market. The market potential is continually
growing due to the gas prices which are making consumers consider purchasing hybrid
vehicles.
According to the Porter 5 Forces model, there are five forces that determine
industry attractiveness and long-run industry profitability. The automotive industry is
very difficult to penetrate as a new business. Barriers to entry include the high cost of
capital that is needed, as well as investment requirements.
Public transportation has been a substitute of the automotive industry for as long
as it has existed, but only recently has it posed a serious threat to sales. With the increase
in oil and gasoline prices, there has never been a better time for consumers to consider
the possibilities of traveling in the less convenient, but cheaper modes of public
transportation. The threat of public transportation as a substitute to purchasing
automobiles is a challenge the industry has dealt with for many decades, and must
continue to attend to as we progress into this new millennium.
The intensity of rivalry in the automotive industry will continue to be intense
given its structure, according to the Porter 5 diagram. There are many equal size
competitors with comparable market shares, each trying to assert themselves as the
biggest and the best. In recent times, with the growth of new technologies, a majority of
the automakers are beginning to develop hybrid models of their own, creating even more
intense rivalry.
The main issue here concerns the reduction of costs through efficiency in catering
to customers. Car companies are constantly challenged by new ways of presenting their
models, and swaying their client-base to purchase their vehicles. This can fundamentally
be traced back to customer service, efficient management and effective advertising
campaigns. Beginning in the late 20th century, internet and information technology in
general revolutionized the way the automotive industry related to its consumers, giving
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them the ability to not only view highly advanced websites, but also to email the
company directly with any of their concerns. This attempt at establishing a more personal
relationship is a step in the right direction to foster consumer loyalty, while reducing
overall costs of advertising and customer service.
This issue concerns the effective sharing of information between the different
functional units of a corporation, in hopes of reducing overall costs by not having to
repeat the same work over. In the past, “traditionally independent functional groups such
as sales, service, and marketing” have not collaborated in their research of consumer
patterns and customer information, and this has resulted in an inability to maximize
“share of wallet” from every customer through cross-selling. In sharing information about
their client-base, not only are costs being reduced, but the company is also establishing a
unified view of their consumers. This helps in promoting new products on the market
The main ethical issue surrounding the automotive industry is one which most
industries are facing in today’s day and age, that of outsourcing. Is it ethical for global
automakers to export their production to countries where labor costs are reduced, even if
brings about certain negative humanitarian ramifications? If we examine this issue from a
strictly economic standpoint, and from the company’s perspective, the answer is a
resounding yes. In this competitive industry, automakers are constantly trying to reduce
costs in hopes of being able to undersell their competitors both domestically and
internationally.
increased its market share in the United States to 15.1%, and finally broke into the top
three ranking that was forever occupied by the Big Three. It passed Daimler-Chrysler in
terms of net sales in the beginning of 2005, and is quickly gaining ground on Ford
Motors and General Motors.
Despite the U.S. market being the largest and richest automobile market in the
world, at this time, it is experiencing a period of stagnation. Domestic auto sales fell 14%
in October to 1.15 million vehicles, and left GM and Ford crippled in terms of growth
figures. Both suffered 26% sales drops, which represents the third consecutive month of
negative sales. They agree that “the industry appears to be headed for a period in which
strong players use their financial and market power to hammer weaker ones into
surrendering market share,” and so we can expect the larger corporations to draw
eventual long-term benefits.15 For Toyota, the United States already represents a huge
block of its sales, and the effect of the stagnation will ironically only propel it more in the
future. The following figure shows the vehicle sales by region.
From the above graph, North America represents 30.7% of Toyota’s consolidated
sales in 2005, with the U.S. representing a majority of about 70% of consolidated sales.
The importance of Canada in Toyota’s production and sales is consistently increasing,
and it will be discussed in more detail in a later section of the paper.
The importance of production in the United States does not match the importance
of its sales. While it is constantly expanding through the building of new plants in all of
North America, it currently relies on its Japanese plants and exports to stock its inventory
in foreign markets. Strategic penetration techniques however, such as the use of Foreign
Trade Zones, are increasingly being used to reduce transportation costs and in turn the
15
Shirouzu, Norihiko. “Toyota targets U.S. market with expansion plan”. Wall Street Journal
16
Toyota Motor Corporation. Financial Highlights. www.toyota.co.jp
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selling price. The following figure shows Toyota’s current structure of production,
showing the importance of its Japanese production plants:
With the creation of sixth plant in process, and number seven and eight scheduled
soon after, we can expect the 16.0% figure to jump substantially, perhaps as much as 5%
by the end of the decade. Toyota is adapting its production to its sales, and thus must
reorganize to cater to the growing U.S. market.
In recent months, Toyota has been able to gain ground on its main competitors in
the U.S. market due to a decline in demand for the traditional gas-guzzling vehicles
produced by American automakers. In large part, this success can be attributed to the
recent price hikes for gas that have forced many people in America, and the world in
general, to reassess their priorities in selecting an automobile. The increased focus on fuel
efficient automobiles has manifested itself through the sales figures of the main
automakers, where GM and Daimler-Chrysler have witnessed double-digit declines while
companies such as Nissan and Toyota have witnessed increases. Exactly a year ago, the
Big Three had a combined stake in the U.S. market of 57%; today, that number dropped
by 5%, and now lies at 52%. Not only does this signify a decline in the influence of U.S.
automakers, it more importantly signifies a rise in Japanese presence and by extension, a
growing demand for smaller and more efficient automobiles. This will force U.S.
producers to rethink their cost-cutting strategies and product development, in order to
compete with the more affordable, reliable, and fuel efficient vehicles of Toyota and
Honda.
A major dichotomy between Toyota and the Big Three lies in the capital spending
amounts of 2004, which reflect current production and sales capabilities. The Japanese
producer invested $8.5 billion into capital, a figure about 16% larger than GM’s $7.3
billion. This capital investment can be seen through plant construction, as its sixth is
17
Toyota Motor Corporation. Financial Highlights. www.toyota.co.jp
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currently being built in San Antonio, Texas, and its plans to build two more by the end of
the decade.
Toyota’s U.S. sales increased from 2004 by 10.4%, selling a total of 2.06 million
cars and trucks. To put this number into perspective, Isuzu’s total sales in 2004 matched
the average one week sales of Toyota. Although this growth rate is expected to slow by
2010, by this time Toyota hopes to pass Ford Motors and jump into second position of
largest automaker in the U.S.
In October, Toyota increased sales by 1.3%, and while this figure does not seem
impressive, we must put it into perspective. The automobile market trends reveal negative
sales figures, and other automakers are still fighting to get out of double-digit red
numbers. Toyota’s increase in sales has to do with cutting costs in production, but largely
to do with the marketing techniques and demand for Toyota’s models. First, the very fact
that the Big Three agreed to rich pension and health-care packages increases the cost of
every vehicle by 1 to 2 thousand USD.
First, Toyota’s plant size in North America is expected to reach a total of seven by
the end of this decade. Toyota is working on continued production of its new hybrid
automobiles, as is apparent by the creation of a plant in Kentucky to solely produce the
new hybrid Camry model. It is targeting the preferences of the new American consumer,
more interested by fuel efficiency.
One of Toyota’s main tools to ensure consistent return on investment is a sort of
internal hedging. Since Toyota’s markets are so diverse, and the currencies they use all
different, this works as a natural hedge as they have the ability to shift production to any
designated region. For example, if the value of the Yen drops against the U.S. dollar,
Toyota can choose to increase production at home and reduce production in the U.S., so
as to reduce their real cost of production, this is however highly unlikely to happen. This
is just one benefit on the multinationals.
3.2.1. Overview
As a result of high demand Toyota Corp. is opening new plants in continents such
as Asia, United States, Latin America, Africa and Europe. Their global presence is
rapidly exploding as a result of consumer preference.
Toyota will start their campaign to further dominate the automotive industry in
Japan. Toyota will boost vehicle and parts production at its five factories in Japan,
including one in Hokkaido, two in Kyushu, one in Tohoku, and at Kanto Auto Works
Ltd., its vehicle assembly affiliates. This expansion will boost Toyota and its luxury
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brand Lexus' domestic production by 8.6 percent to 3.8 million units in 2006, from 3.5
million units now18.
3.2.2. Europe
There are many advantages for Toyota in the European markets. European
consumers have a reputation for being cost conscious and environmentally conscious
consumers; these characteristics appeal to Toyota’s vehicles. In result, an important
advantage for Toyota is the ability to construct manufacturing facilities in lower-cost
countries throughout Europe such as Czech Republic.
During this year Toyota Corp. and PSA Peugeot Citroën, Europe's second-largest
carmaker, raised the competition in Europe when they unveiled three small cars they are
producing jointly in a Czech factory.19 On May 30, Toyota Motor and PSA Peugeot
Citroën inaugurated a $1.8 billion joint factory to produce 300,000 cars a year in Kolin, a
city of almost 30,000 just east of Prague in the Czech Republic. The plant will employ
3,000 workers. “When it reaches [full capacity], Kolin will be Toyota's most efficient
factory in the world,” says Shinichi Sasaki, president and CEO of Toyota Motor
Europe.20 Furthermore, 60% of Toyota’s automobiles sold in Europe are made in the
region. For example, the family-size Corolla Versa is made in Turkey for sale only in
Europe and the tiny Toyota Aygo is made in the Czech Republic.
Europeans are finding ways to cooperate with Toyota like sharing a production
line, as PSA Peugeot Citroën does with Toyota in Czech Republic. Toyota faces a
challenge because it must gain traction in Europe to reach its stated goal of a 15 % global
market share, which would put it ahead of GM as the world's largest carmaker. After
analyzing Toyota’s recent growth in the European market the potential for growth is
inevitable.
Previous to 2004, mining was atop the charts as the number one source of GDP in
South Africa. In 2004, there were record domestic sales in the automotive industry,
contributing to 7.2 percent of the total GDP of South Africa, finally surpassing that of
mining. In 2004, Toyota achieved net sales of 127,868 units in South Africa, finishing
the year with a market share of 27.6 percent and achieving the number one spot for 25
years in a row since 1981. The recent boom in sales over the last year was due to a
moderate increase in the demand for more urban-style and affordable cars. With the
promising growth of South Africa’s currency and business opportunities, there has been a
rapid increase in investment throughout the nation. Japan is currently the second largest
investor in the overall economy of South Africa, just trailing that of Germany21. Auto
sales in South Africa are only predicted to increase in the next few years, headed by the
industry leading presence of Toyota.
Toyota has been a huge community influence in South Africa since it developed
its first production plant there in 1961. Since then it has had a significant impact on the
18
Kae Inoue. Toyota Raises Capital Spending 12% to Record 1.4 Trillion Yen. Bloomberg News
19
Tierney, Christine. Toyota, Peugeot make big plans for tiny cars across Europe. The Detroit News.
20
Gail Edmondson. Eastern Europe is becoming the world's newest car capital. Buisness Week Online.
21
www.osakanews.net
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The global demand for cars in the region has led Toyota to expand its sales into
the Middle East. Toyota currently runs manufacturing companies in India, Turkey and
Pakistan. In April 2004, Toyota began exporting the popular Camry from Australia to the
Middle East, making its 300,000th delivery in the region23. After years of success with the
Australian built Camry in the Middle East, Toyota feels confident that sales will grow 3
percent in this area within the next year. The Dubai Transport Company, which is the
largest taxi service in the United Arab Emirates, has also enjoyed great success with the
Camry and would like to continue its imports of them. The Australian manufacturing
plant has been a great source for the imports needed in the Middle East. The demand for
the Camry has forced the Australian manufacturing plant to switch 93% of its exports to
the Middle East in the form of the Camry model. The model seems to be popular in the
region due to its affordability. The variety of budgets and service policies make Toyota
the most successful automotive company in the UAE and have the most potential for
future sales throughout the rest of the Middle. The Middle East is an emerging market
where Toyota feels its global popularity and implementation of manufacturing plants can
hopefully find a permanent and profitable niche in the Middle East.
3.2.5. Asia
22
Toyota Motor Corporation. Toyota Global. www.toyota.co.jp
23
Toyota UAE. http://.autoweb.drive.com.au/
INB 300 – Discovery Project 22
From a geographical and historical perspective, the IMV venture represents the
third phase of manufacturing for Toyota. In the first stage, Toyota manufactured vehicles
in Japan and exported them worldwide. In the second stage, Toyota initiated operations
only in key market areas. However, supported by free trade initiatives such as CEPT in
the ASEAN countries and other trade agreements, Toyota has entered the third stage. In
doing so, Toyota is attempting to continue its growth by reengineering more efficient
production and supply frameworks on a global scale. The figure below shows the stages
of production in the past and a perspective for the future of Toyota.
24
Kae Inoue. Toyota Raises Capital Spending 12% to Record 1.4 Trillion Yen. Bloomberg News.
25
Toyota Motor Corporation. Toyota’s Vehicle Supply Network. www.toyota.co.jp
INB 300 – Discovery Project 23
The components for the IMV project vehicles are manufactured mostly outside of
Japan. This demonstrates Toyota’s confidence in delivering quality vehicles no matter
where manufacturing takes place. It also indicates that international countries support the
expansion for Toyota’s long-term market. The IMV project will create the biggest
manufacture network the corporation has ever seen.
Toyota’s BPOO strategy consists of vehicle assembly. For example, Toyota will
use plants in Thailand, Indonesia, Argentina and South Africa. These four main IMV
production and export bases will supply to Asia, Europe, Africa, Oceania, Latin America
and the Middle East with five all-new IMV vehicles.27
4. Phase IV – Synthesis
4.1.1. Overview
26
Toyota Motor Corporation. Production Development Diagram. . www.toyota.co.jp
27
Toyota Motor Corporation. IMV Project Shifts into Production Gear. www.toyota.co.jp
INB 300 – Discovery Project 24
wayside. It is the only company in the top five to experience continued growth in sales,
and increase its global market share. What positive actions has Toyota taken to maintain
profits in this seemingly volatile market? What could Toyota further do to become the
largest automaker in the world market and pass General Motors in terms of market share?
A brief examination of its internal structure and strategies reveals why Toyota is striving
during this period of economic stagnation, and how it can further increase its presence in
the global automotive market.
+ -
Internal Diversified Product Production Recalls
Innovative Technology Dealerships and Customer Service
Marketing Strategy Adapting to Economic Fluctuation
Manufacturing Capabilities
Internal Hedging
As with any company in retail, the quality, general appeal and cost of a product is
optimal. The company’s ability to identify the tastes and preferences of the global
consumer reflects his ability to sell product effectively and increase market share. While
certain companies choose to market a good that targets a specific consumer base, Toyota
diversifies its products to attract consumers with different needs, preferences, as well as
financial position. Its vehicles range from tiny two-door coupes to large cargo trucks,
from large luxury sedans to small fuel efficient hatchbacks. Based on what Toyota’s
marketing division deems to be attractive in a particular market, none or all of these
products can be sold. The fact that Toyota produces a model for everyone reflects an
ability to target large markets with varied tastes and financial classes.
A large part of Toyota’s success in developing new models to adapt to evolving
trends lies in its technological innovation. Toyota’s unparalleled capital investment in
2004 resulted in a 6.9% decrease in profit, with sales and revenues constantly on the rise.
This reflects its desire to constantly be a first-mover into new high technology product
markets, and lead the way in setting global trends and introducing new concepts. Of late,
Toyota has established itself as a leader in developing new hybrid models to deal with
rising oil prices and a heightened desire to purchase fuel-efficient automobiles. While
Toyota must deal with competition from the likes of General Motors and Ford Motors, it
has already established itself as a pioneer of this technology, drawing many consumers to
purchase its new, albeit “reliable” product.
INB 300 – Discovery Project 25
While Toyota produces an array of models that attract a diversified client-base, its
marketing strategy targets the individual consumer. When a buyer purchases a
commodity, one especially the size of an automobile, he does so with the intention of
buying the product that best caters to his needs. This is the exact logic of Toyota’s
marketing strategy, relating each product to the individual consumer’s preferences.
Toyota’s ability to market only certain goods in different markets reflects its success in
analyzing consumer tastes.
Upon establishing the particular models that satisfy the preferences of particular
populations, Toyota has the opportunity to set up manufacturing plants in those regions to
reduce its transportation costs. For example, Toyota is in the process of setting up its 7th
plant in Kentucky to begin production of the hybrid Camry. The growing want for hybrid
automobiles in the U.S. market presented Toyota with the opportunity to create a hub for
hybrid cars in their largest market in the world.
28
Hashmi, Khurram. “Introduction and Implementation of Total Quality Management (TQM).” Six Sigma:
2005.
INB 300 – Discovery Project 26
The following bar charts highlight the performance of Toyota relative to its
industry average and best performing company for selected criteria. The following
criteria selected cover two corporate sustainability dimensions:
29
SAM Research Inc. Sustainability Leader Toyota Motor. 2004. www.sustainability-index.com/
INB 300 – Discovery Project 27
5.1. CHINA
5.1.1. Overview
With China’s population sitting at just over 1.3 billion in July 2005, and
consistently growing at 0.58% per year, its consumer base is the largest in the world.
From its previous communist form of government, China has only recently begun to
make the transition to a more capitalistic economy, meaning more openness to foreign
enterprise and competition. Not only does this transition translate into opportunities for
foreign investors, but it also means more prosperity for the people of China. The gross
domestic product per capita in China rose more than 600% from 2001 to 2004, from just
over 900 USD to just under 6 thousand USD. This increase in purchasing power parity
means an increased ability to purchase high-priced goods such as automobiles.30 Analyst
predictions show that in 2005, about 42 million households will be able to afford the
purchase of an automobile.31
China is leading the world in terms of its auto industry’s growth rates. Since 2003,
the industry has grown to become the third largest in the world, with a sales growth of
44.4%.32 By joining the World Trade Organization in 2001, sales volume and percentages
rose drastically, up 50% in 2002 alone. This can be attributed to large foreign investment
and a growing demand for vehicles. This booming market has drawn the attention of
many Chinese entrepreneurs, and over one hundred car manufacturers are already in
existence. However, only six hold a considerable market share in the industry, and are
partnerships with European and American automakers. The government is attempting to
protect its domestic producers by solely allowing joint-ventures. The position of these
enterprises and joint venture partners can be seen in the following figure:
30
CIA World Factbook. www.cia.gov
31
“The China Stock Blog.” http://chinastockblog.com
32
China Automobile Industry, Research and Consultancy Outsourcing Systems.
http://www.marketresearch.com
INB 300 – Discovery Project 28
Despite Toyota entering the Chinese automotive industry after the initial boom in
October 2002, it has nonetheless drawn many benefits from its joint venture with one of
China’s largest automakers, China First Automotive Works Group Corporation (FAW).
This joint venture was undertaken for several strategic economic reasons: First, there was
not a risky proposition, and secondly, historic tensions still make purchasing Japanese
products uncommon in China. Currently, Toyota provides FAW with financing and
technical assistance in their production activity; however, no concrete share figures have
yet been disclosed. The FAW-Toyota partnership currently sits in 4th place in the auto
market, with gross sales of almost 100 thousand units in 2002.
Toyota more recently used their joint venture to produce their own parts and
materials, to be exported back into Japan and Philippines. They have 12 plants in China
for reasons of cost-reduction, taking advantage of low labor and land costs.34 This move
into China keeps it on a level playing field with Japanese competitors like Honda who
have pursued similar joint ventures. In the very near future, as early as the end of this
year, Toyota has plans of beginning to release its own Toyota models, in conjunction
with FAW, beginning with its “crown” model and potential SUV line.
Although the automotive industry in China slowed down in 2004, its growth rates
were still hovering around10%. This “slowdown” came from weaker earnings in China,
according to John Devine, the General Motors Chief Financial Officer.35 At this time,
competition in the market is also at an all-time high, with large foreign automakers vying
33
Economics and Business Group Centre for Automotive Research. www.cargroup.org/
34
Toyota Motor Corporation. Toyota in the World 2005. www.toyota.co.jp
35
“Chinese Auto Industry Slowed in ’04.” www.thecarconnection.com
INB 300 – Discovery Project 29
for a large stake in the booming market. In response to GM China offering 11%
discounts, Volkswagen cut prices by just under 12%; both have seen sales grow at rates
around 25%.
Competition and foreign interest in the Chinese auto market will continue to be
high, at least until the industry matures, but Toyota must not shy away from the
challenge. When they decided to undertake the United States market several decades ago,
it was unheard of that anyone would crack the Big Three; however, Toyota now stands in
3rd. It must apply a similar competitive strategy to its China expansion, and explore all
the new ways of cost reduction, as well as appealing to local tastes.
The concept of building a Toyota manufacturing facility in China is still an
uncertain idea, and it not only dependent on internal decision-making, but also on
Chinese policy making. Currently, the government has joint-venture requirements on
foreign entrants in hopes of protecting domestic producers; however, if it hopes to lower
costs for consumers, it must open its borders completely and allow more healthy
competition. This is likely to be the case in coming years, and if barriers in fact do begin
to drop, it must use its FAW partnership as a trial run for the potential construction of its
own subsidiary.
If the partnership witnesses success in the industry, and can compete with the
low-priced Chinese automakers, it is a sign to further penetrate the market. Currently,
foreign companies are already leading the industry, with Volkswagen and GM occupying
the top spots.
36
The McKinsey Quarterly. “Shaping the future of China’s auto industry.” www.mckinseyquarterly.com
37
“Japanese Automakers say Sales Not Yet Affected by Protests.” www.detnews.com
38
“The China Stock Blog.” http://chinastockblog.com
INB 300 – Discovery Project 30
FINAL THOUGHTS
Toyota Motor Corporation has set high standards for its company’s future. It is
confident in its continued foreign expansion, and by extension its rise in the ranks of the
automotive industry. Toyota’s Chairman Hiroshi Okuda is attempting to promote his
belief that “Toyota will realize sustainable growth while contributing to the development
of the automobile industry worldwide guided by an overriding belief in the value of
competition.”39 In other words, Toyota will strive on the development of other global
automakers through the increased need to be efficient and reduce costs; they will
however not overlook their values of global responsibility. The company feels strongly
about maintaining order between technology and the earth, and although this approach
may result in short-term profit reduction, the long-term benefits for society clearly
outweigh them.
Recent environmental catastrophes and global economics have put pressure on
automakers to seek more fuel efficient vehicle development. While the sharp increase in
oil prices has put strain on many global automakers, Toyota has used this as an
opportunity to get ahead. The demand for Toyota’s top of the line fuel efficient vehicles
is thriving, and the executives have no intention of looking back. The management feels
that new markets and new products with the creative ingenuity of Toyota will help fuel
this expansion, as is apparent by the substantial increase in the research and development
budget. The success of its new hybrid models will contribute to its branding as a global
company.
Toyota’s product differentiation strategy for their wide array of markets has
proved to be a success, and they intend to build upon the knowledge they have already
acquired throughout the years. This strategy reflects the seven guiding principles of
Toyota, and the need to understand culture in order to cater to specific peoples’ needs.
Toyota feels their way of car making is of equal or higher quality to their global
competitors. The president, Katsuaki Watanabe, expressed this sentiment with the
following assertion: “We will step up growth through further innovation inspired by the
Toyota Way tradition.”40 This message is posted on their global website as a sign of an
optimistic future for Toyota Motor Corporation. Despite this inherent belief of their
leading efficiency in production, it should nonetheless be noted that Toyota still believes
in room for improvement.
39
Toyota Motor Corporation. Message from Management. www.toyota.co.jp
40
Toyota Motor Corporation. Message from Management. www.toyota.co.jp
INB 300 – Discovery Project 31
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