8/5/2016

FOOD RECALL
SYSTEM

HELLO!
I am Anis Usfah Prastujati
I am here because I love to give presentations

1
 8/5/2016

1.
DEFINITION
Let’s start with the first set of slides

› WHO
“The action to remove food from the market at any
stage of the food chain, including that possessed by
consumers

› Canada
”Food recall is an action taken by a company to
remove unsafe food products from the market

› ANZFA (Australia New Zealand Food Authority)

A recall is an action taken to remove from
distribution, sale and consumption food which may
pose a health and safety risk to consumers.

2
 8/5/2016

Food and Drugs Administration (FDA)

› Market withdrawal
a firm's removal or correction of a distributed product
which involves a minor violation that would not be subject
to legal action by the FDA or which involves no violation,
e.g., normal stock rotation practices, routine equipment
adjustments and repairs, etc.

› Recall
a firm's removal or correction of a marketed product that
the FDA considers to be in violation of the laws it
administers and against which the agency would initiate
legal action, e.g., seizure. Recall does not include a market
withdrawal or a stock recovery

FOOD SAFETY AUTHORITY OF IRELAND

› Recall:
The removal of an unsafe food from the market when
it may have reached the consumer and the
notification of the consumer

› Withdrawals:
The removal of an unsafe food from the market before
it has reached the consumer

3
 8/5/2016

“A recall involves removing unsafe food

from the distribution chain extending
through to food already sold to
consumers, and hence the public needs
to be informed.

A withdrawal stops at the point at which

food is sold to consumers only suppliers
and retailers will be involved.”

OBJECTIVES
The objectives of the food safety recall are to:
› stop any further distribution and sale of the unsafe
product as soon as possible;
› inform the public and the relevant authorities of the
problem (as is relevant to the particular problem);
and
› retrieve the unsafe food

4
 8/5/2016

When Is Recall Necessary?

› International product contamination
› Human error (including failure of pre-requisite programs)
› Misslabelling
› Industrial accident
› Foodborne illness outbreak
› Packaging defect
› Real or threatened product tampering
› Reports by public health officials
› Consumer and industry complaints
› Authority’s inspections and testing and sampling programs
› Information from other government departments
› Reports from international partners, and
› Company-initiated concerns found through its own sampling

5
 8/5/2016

Source Information for Product Recall

› Consumer complaint
› Distributor or Retailer complaint
› Suppliers
› Internal Inspection
› Government Inspector
› Health Authority Illnes Investigator
› Tampering Threats

NECESSARY INFORMATION
ON RECALL
› A detailed description of the problem
› Name brand size lot codes affected, brand, size, lot codes
affected
› Detailed of complaint received or any reported illness
› Where the product has been distributed
› Example label of product in question
› The total amount produced and distributed
› The name, phone number or other contact information of
facilities after hour representative

6
 8/5/2016

Objectives for Competent

Authorities
Food recall is to protect public health,
by ensuring that:
› there is rapid removal of unsafe food
from all possible stages of the supply
chain;
› the concerned consumers and
customers are informed; and
› the food under recall has been
retrieved, destroyed or reprocessed

RECALL
CHARACTERISTICS

Voluntarily:
• Recall yang dilakukan oleh
setiap pelaksana bisnis/industri
pangan tanpa ada perintah dari
otoritas

Mandatory:
• Recall yang dilakukan atas
perintah otoritas, misalnya BPOM

7
 8/5/2016

PURPOSE OF RECALL IN FOOD

INDUSTRY
 Protect consumer health
 Comply with existing rules and regulations
 Minimize the cost of the recall
 Regain and improve the company’s reputation

Corective action of recall process:

Destroying, replacing, or altering the product
Identifikasi sumber masalah
Melakukan pengendalian sehingga masalah
tidak terulang

SHARING ROLE AND RESPONSIBILITY

Food Recall is shared

responsibility between:
Industry
Government
Consumer

8
 8/5/2016

Responsibility of Industry
Industry:

› Menarik produk yang tidak aman dari penjualan dan

peredaran
› Memelihara rekaman dan menetapkan prosedur yang
memfasilitasi recall
› Memiliki rencana recall yang tertulis
› Jika recall dilakukan sampai pada tingkat konsumen,
maka harus melakukan pemberitahuan ke publik
(misalnya dengan iklan)

Pembagian Tanggung Jawab

Distributor
Memelihara rekaman distribusi
Menetapkan prosedur recall
 Untuk produk impor, maka harus melakukan
kontak dengan supplier atau manufaktur ketika
recall dimulai

Retailers
Tarik semua produk recall dari pasaran
Kembalikan produk ke distributor

9
 8/5/2016

Pembagian Tanggung Jawab

Pemerintah/BPOM:

Memonitor/mensupervisi pelaksanaan recall dan

menjamin recall dilakukan dengan benar
Menjamin bahwa produk yang ditarik diamankan
dengan benar
Mengevaluasi kecukupan pelaksanaan recall
Sebagai saksi ketika produk dihancurkan
Investigasi penyebab kerusakan/ketidaksesuaian
produk

Tracebility and Recall

In the context of a food recall, the objectives of
traceability are to:

identify uniquely a lot/batch/consignment of food in a

way that allows tracing of the physical flow of the food
forwards through the food chain to the immediate customer
and tracing of the physical flow of raw materials backwards
to the immediate supplier

create and maintain accurate traceability records that can

be provided within a short time period when needed for recall
or at the request of the competent authorities

10
 8/5/2016

Recall Clasification (US-FDA)

11
 8/5/2016

CLASSIFICATION BY CFIA (CANADIAN

FOOD INSPECTION AGENCY)

Class I recalls (High risk):

A Class I recall is initiated for a food

product when there is a high risk that
eating or drinking that product will lead
to serious health problems or death.

CLASSIFICATION BY CFIA (CANADIAN

FOOD INSPECTION AGENCY)

Class II recalls (Moderate risk):

A Class II recall is initiated for a food

product when eating or drinking that
product will most likely lead to shortterm
or non-life threatening health problems.
The chance of any serious health
symptoms is low in healthy populations.

12
 8/5/2016

CLASSIFICATION BY CFIA (CANADIAN

FOOD INSPECTION AGENCY)

Class III recalls (Low and no risk):

A Class III recall is initiated when eating or

drinking that product will not likely result in
any undesirable health effects. Class III
recalls can include food products that
pose no health and safety risk, but do not
follow federal food regulations

KLASIFIKASI BPOM
› Kelas I
Produk dicurigai menyebabkan gangguan kesehatan serius
atau kematian karena patogen (mis. Clostridium botulinum,
Salmonella, Vibrio cholerae, etc.) atau bahaya kimia (asam
borat, formaldehyde, pewarna yang dilarang dll)
› Kelas II
Produk dicurigai menyebabkan gangguan kesehatan
sementara karena tidak memenuhi standar (mis. kontaminasi
kimia melebihi batas maksimum)
› Kelas III
Produk tidak menyebabkan gangguan kesehatan tetapi tidak
memenuhi regulasi (mis. Pelabelan yang tidak benar, produk
ilegal)

13
 8/5/2016

Contoh Recall (US-FDA)

Contoh Recall Produk di Indonesia

14
 8/5/2016

PROSES RECALL UNTUK

INDUSTRI
Perencanaan:
› Fokus pada pengembangan dan dokumentasi
prosedur yang penting untuk melakukan recall secara
efektif
› Harus dilakukan sebelum proses recall

Manajemen:
› Fokus pada pertimbangan-pertimbangan penting
untuk mengidentifikasi makanan yang tidak aman, dan
efektivitas serta efisiensi penarikan makanan dari pasar

PERENCANAAN

› Pengembangan dan dokumentasi kebijakan

recall
› Pengembangan dan dokumentasi
rencana recall
› Review dan pengujian rencana recall

15
 8/5/2016

MANAJEMEN RECALL

› Menjamin informasi awal

› Menerapkan pohon keputusan dan identifikasi makanan
yang tidak aman atau tidak memenuhi persyaratan lainnya
› Kompilasi informasi tentang distribusi
› Penarikan makanan dari pasar dan melakukan komunikasi
› Mengakhiri proses recall
› Memusnahkan makanan yang tidak aman
› Mereview proses recall

Proses Recall
› Identifikasi permasalahan
› Bentuk Tim Recall
› Stop distribusi dan isolasi produk yang dicurigai
› Mulai aktivitas tercatat
› Kontak otoritas terkait
› Kaji bahaya dan buat rencana recall
› Lakukan komunikasi
› Identifikasi, lokalisir dan tarik produk
› Tentukan apakah recall berjalan baik
› Musnahkan produk yang direcall
› Lakukan kajian untuk mengetahui penyebab

16
 8/5/2016

Tim Recall
Personalia dari: Tanggung jawab:

› Produksi › Mengembangkan rencana recall

› Kualitas/Teknik
› Marketing
› Sales
› Legal services
› Distribusi dan supply chain
› Consumer affairs/public
relations
› Mengelola pengujian dan penyesuaian
rencana
› Secara reguler memperbaharui
rencana recall
› Mengelola kejadian2 terkait produk
› Merekomendasikan perubahan prosedur
operasi yang dapat mengurangi terjadinya
recall

Proses Recall Wajib (BPOM)

› Informasi mengenai produk yang dicurigai

› Konfirmasi ke produsen/distributor
› Identifikasi bahaya dan resikonya terhadap
kesehatan
› Penentuan Kelas Recall
› Tindak lanjut
› Diseminasi recall (Press Release)
› Monitoring dan Evaluasi
› Dokumentasi dan Pelaporan

17
 8/5/2016

Kunci Keberhasilan Sistem Recall

› Tujuan recall dan daftar anggota tim recall serta tanggung
jawabnya
› Tahapan-tahapan untuk mengambil keputusan mengenai resiko
yang terkait dengan produk yang berpotensi tidak aman
› Daftar otoritas yang harus diberi informasi mengenai recall
› Rekaman kemana produk dikirim
› Rekaman informasi yang akan membantu pihak terkait dan
masyarakat untuk mengidentifikasi produk dan mengembalikannya
› Pengaturan pengembalian produk ke supermarket atau outlet
yang lain
› Pengaturan untuk dapat mengetahui jumlah produk yang telah
dikembalikan

Successfull of Recall Process

Planning ahead:
› A successful recall process depends on planning of the
recall management well before a problem occurs.

Acting quickly:
› Time is a vital factor in the recall process. The sooner
harmful or misleading events are prevented, the faster the
negative publicity and financial burden are eliminated.
plan also should be evaluated through simulated recalls.

18
 8/5/2016

Successfull of Recall Process

Effective communication during a recall:

› The firm should immediately provide recall instructions to

everyone in the product distribution channels. Public
notification about the recall through press releases and
specialized media is also an integral part of the recall
process

Recall assessment:
› Post-recall assessment is extremely important in
determining the effectiveness of the recall plan in order to
improve the efficacy of potential future recalls. The
current recall

Merencanakan Recall

Rencana Recall harus mencakup prosedur dan kebijakan

mengenai:

› Penelusuran bahan baku sepanjang rantai proses produksi

› Pengkodean produk
› File komplain konsumen
› Analisis situasi dan cara untuk memberitahu otoritas terkait
› Penyetopan distribusi produk di pabrik
› Cara untuk memberitahu pelanggan dan publik (jika perlu)
mengenai recall
› Peran dari anggota tim recall

19
 8/5/2016

Hal Yang Perlu Diperhatikan

Ketika Merencanakan Recall

Mock recalls
› Rencana recall merupakan prosedur emergensi (melakukan
simulasi akan diketahui problem yang mungkin terjadi)

Review
› Rencana harus direview secara kontinyu terutama jika
terdapat perubahan cara produksi, perubahan staf
penanggung jawab, perubahan jaringan distribusi,
perubahan reguasi
› Review harus mencakup efektifitas

Hal Yang Perlu Diperhatikan

Ketika Merencanakan Recall
Staffing a recall

› Perlu dievaluasi apakah perlu penambahan staf, apakah

perlu spesialis, misalnya untuk membuat materi komunikasi

Staff training

› Staff yang bertanggung jawab terhadap recall harus

menerima pelatihan mengenai sistem recall.
› Training harus dilakukan jika ada pergantian staf

20
 8/5/2016

NATIONAL FOOD
RECALL SYSTEM

“The system/framework that

national governments put in
place for effective food recalls”
The system/framework may include the
legislative framework, guidance, training,
communication mechanisms, record-
keeping, evaluation, etc.

FAO/WHO Guide for developing and improving

national food recall systems

SETTING UP AND OPERATING A

NATIONAL FOOD RECALL SYSTEM
Actions prior to a food recall, and initiation of recall :
Based on risk assessment:
› Identify food safety events through the different sources and channels
› Initiate investigations of food safety events or food-borne
disease outbreaks, including epidemiological investigations and
laboratory analyses.
› Conduct a rapid risk assessment.
› Attribute the food safety event or food-borne disease outbreak to
a food.
› Decide on the appropriate risk management options to
undertake in order to mitigate the risk
› Decide subsequently whether a recall has to be conducted as
one of the options.

21
 8/5/2016

DECISION
TREE OF
FOOD
RECALL

RETRIEVING PRODUCT
Retrieved product should be managed in a hygienic
manner, and may include:

› Control of product disposal;

› Approval and/or monitoring of re-labelling;
› Approval and/or monitoring of reprocessing or alternate
use;
› Confirmation of re-export to the producing country after
acceptance by the competent authority of that country.

22
 8/5/2016

THANKS!
Any questions?

23