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I have the ability to analyse problems and develop solutions. I take a systematic approach to problem
solving and always endeavour to come up with a resolution that is beneficial for the organisation and
stakeholders.
I undertake routine problem solving and troubleshooting activities on a daily basis and have a keen eye
for detail, understanding of how processes work, and how to resolve problems through process analysis
and systematic thinking. For example, if something is being delayed by a bottleneck, I excel in analysing
where the bottleneck is and how to resolve it. I am able to stay focussed on the actual problem without
being sidetracked by other issues and can also take a more creative approach to problem solving.
My problem solving approach includes identifying the problem, defining the problem, prioritising the
problem if more than one exists, conducting an investigation and analysis of the facts, consulting or
requesting advice if necessary, coming up with a solution based on evidence, and making a
recommendation. If I am involved after the recommendation stage (and depending upon the problem) I
will also implement the solution, evaluate the effectiveness of the solution and monitor its progress.
In conclusion, I believe it is my responsibility to understand the culture of the organisation and its
impact on organisational policies and processes. This is essential when providing innovative solutions to
complex problems. I would be able to quickly acquire knowledge of policies and practices within your
organisation.
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