STAGING the SYSTEM for

VOLUNTARY COMPLIANCE with GLS and OSHS

in the IT-BPM Industry
14th National Occupational Safety and Health Congress
20 November 2014
Presentation Outline

• The IBPAP
• Industry Self-Regulation: History & Context
• The Memorandum of Agreement (MOA)
– Partnering Organizations
– Objectives
• Joint Action Plan
– Components
– Target Outcomes
• Groups that Operationalize the Action Plan
• Accomplishments as of November 2014
• Next Steps
• Elements for Success

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The Information Technology and Business
Process Association of the Philippines: IBPAP

• IBPAP is the enabling association for the information technology

and business process management (IT-BPM) industry in the
Philippines.
• Has approximately 300 industry and support-industry members,
including six partner associations:
– Animation Council of the Philippines, Inc. (ACPI)
– Contact Center Association of the Philippines (CCAP)
– Game Developers Association of the Philippines (GDAP)
– Global In-house Center Council (GICC)
– Healthcare Information Management Outsourcing Association of the
Philippines (HIMOAP)
– Philippine Software Industry Association (PSIA)

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The Information Technology and Business
Process Association of the Philippines: IBPAP

• IBPAP serves as the one-stop information and advocacy gateway

for the industry:
 assists investors in setting up operations easily and quickly in the
Philippines
 assists with relevant research, introductions to key government and
industry officials, and a series of briefings at each step of the investment
process
provides ongoing support through a wide variety of initiatives, including
programs for HR development, business development, knowledge sharing
and networking opportunities

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History & Context:
IBPAP’s IT-BPM Industry Self-Regulation Framework

Set Industry
Standards
(statutory to
international
standards)

Establish High
Degree of
Evaluation &
Partner Awareness
Review
(training &
Associations promotion)

PMAP
IBPAP

DOLE
International
Standards Certification &
Enforcement Compliance
of Standards (IIP) (GLS & OSHS-
compliant)

RECOGNITION
(Stamp of
Approval)

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History & Context:
IBPAP’s IT-BPM Industry Self-Regulation Framework

• Focus of execution of industry self-regulation framework: culture of safety

and wellness and good people practices.

• Why safety, wellness and good people practices?

– IT-BPM workforce is biggest in the country
– challenges regarding generational lifestyle choices (poor diet, sedentary
lifestyles, smoking, drinking, sexual practices)
– safety and security risks attributable to work schedule, work that is desk
bound and requires repetitive motion, intense work demand/pressure
– need to nurture pool of talent to ensure productivity, engagement and
retention.
– need for guidance on people management methods and approaches that
will yield consistent, sustainable results.

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Partnership Framework for Safety & Wellness and
Good People Practices
AWARENESS
- Communications
With DOLE
- Marketing
BUSINESS
ASSESSMENT OUTCOMES
- Online self-assessment
diagnostic tool Certificate for - Improved
- Assessment via individual
external third party Culture of GLS/OSHS performance:
providers Compliance
‘Safety & productivity,
RESOURCES Wellness and quality
- Training - Improved
Good People Certificate for engagement
- Experts
- Tools Practices’ Good People - Lower Attrition
- Better company
Management/
PROCESSES performance
(Development-Focused)
Practices - Lower costs
General Labor Standards
- Integrated associated with
- Focused Service health: health
Occupational Health &
Delivery (account Safety Standards claims, covering
system) absenteeism,
Good People With PMAP replacing
Management/ Practices
REWARD & IIP attrition
- Incentives - Preferred
- Recognition Employer Status
- Certification/brand
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DOLE-IBPAP MOA Signing, 25 April 2014
ECC Building, Makati City

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The MEMORANDUM OF AGREEMENT (MOA)
• Partnering Organizations
– Department of Labor & Employment (DOLE)
 Occupational Safety & Health Center (OSHC)
 Bureau of Working Conditions (BWC)
⁻ Information Technology and Business Process Association of the
Philippines (IBPAP)
• Period of Effectivity:
– 25 April 2014 to 31 December 2015
• Objectives:
– increase awareness of the IT-BPM industry on General Labor
Standards (GLS) and Occupational Safety and Health Standards
(OSHS)
– end in view:
 to improve industry’s compliance rate
 to develop industry-specific GLS and OSHS
 to build within the industry a culture of voluntary compliance

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The JOINT ACTION PLAN

• Joint Action Plan

– Components:
 orientation of IBPAP members on compliance
requirements
 development of information, education, communication
(IEC) packages on GLS, OSHS and Labor Relations
 determination of baseline compliance levels with GLS and
OSHS via Joint Assessment
 determination of changes in compliance levels 12 months
post initial Joint Assessment
 systematic compilation of relevant industry-specific GL, LR,
OSH data/information

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The JOINT ACTION PLAN

• Joint Action Plan

– Target Outcomes:
 all IBPAP members oriented/education on compliance
requirements
 IBPAP members volunteering for Joint Assessment
 baseline compliance levels determined
 improvements in compliance levels achieved
 updated industry-specific data on compliance status, labor
relation issues and the like
 IT-BPM specific GLS and OSHS developed

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GROUPS that OPERATIONALIZE the ACTION PLAN
• Technical Working Committee
– Occupational Safety & Health Center (OSHC)
– Bureau of Working Conditions (BWC)
– Bureau of Labor Relations (BLR)
– National Labor Relations Commission (NLRC)
– National Conciliation and Mediation Board (NCMB)
– Information Technology & Business Process Association of the
Philippines (IBPAP)

• DOLE NCR Regional Office (Joint Assessment)

• IBPAP HRCC’s Health Safety & Wellness Committee

⁻ Accenture
⁻ IHG
⁻ Maersk
⁻ Shell Shared Services
⁻ TDS
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Accomplishments as of November 2014

Joint Action Plan Components Operationalized:

 orientation of IBPAP members on compliance requirements

 development of information, education, communication (IEC)
packages on GLS, OSHS and Labor Relations
 determination of baseline compliance levels with GLS and
OSHS via Joint Assessment
 determination of changes in compliance levels 12 months post
initial Joint Assessment
 systematic compilation of relevant industry-specific GL, LR,
OSH data/information
Accomplishments as of November 2014

Orientation Sessions

• Conducted: 5 sessions
 June 23
 August 11
 September 8
 October 20
 November 17

• Planned: 1 session
 January 2015
 Accomplishments as of November 2014
DEMOGRAPHICS – Orientation Sessions

IBPAP MEMBERSHIP:
 Total members: 283 (July 2014)
 Industry: 231
 Non-industry: 52

ATTENDANCE:
 Number of attendees: 270 participants
 Number of member companies: 138 companies (48.7% of total
membership)
• Industry members – 131 (56.7% of industry members)
• Non-industry members - 7 (13.5% of non-industry members)
Accomplishments as of November 2014
Information Packages Developed and Disseminated:
• Orientation Session Presentation Decks on:
 Overview of DOLE Agencies
 Labor Law Compliance System and General Labor Standards
 Occupational Safety and Health Standards
 Alternative Dispute Resolution Systems

Above have been shared with the attendees of the Orientation Sessions.

•Reference Matrix containing resources on LLCS, GLS and OSHS

This has been provided to all JA Volunteers and all attendees of the
Orientation Sessions.
 It will also be shared with the rest of the IBPAP membership.
Accomplishments as of November 2014
Joint Assessment for IBPAP Members:
Collaboration between DOLE-NCR and IBPAP

• Sharing of information:
IBPAP provided updated members’ rosters with details on registered address,
classification (industry vs. non-industry), sites/locations, HR contact (name and email
address) for Joint Assessment, date of orientation session attended
 DOLE-NCR provided summary reports on assessments conducted on IBPAP members

(date when member company was assessed; summary profile of results on

assessments conducted on member companies <no company-specific results>)

• Procedural arrangements to facilitate completion of JA for IBPAP members:

DOLE agreed to give 2 weeks’ notice to JA volunteers
 DOLE agreed to schedule IBPAP members after they have attended orientation
 DOLE adopted a pre-assessment approach for IBPAP members to facilitate JA

conduct (completion within 3-4 hours vs. the usual 6-8 hours)
Accomplishments as of November 2014
Members completing Joint Assessment (as of 11 November 2014)
• Total Volunteers for Joint Assessment: 11
 10 have been assessed
1 is scheduled for assessment within November
• Joint Assessment of other IBPAP members:
 62 IBPAP members have completed Joint Assessment
 53 industry members
 9 non-industry/support-industry members
 assessment rate – industry (so far): 27.3%

• Awarding of Certificates of Compliance to IBPAP members:

16 members (15 industry, 1 support-industry) to be given their COCs on
November 20 during the IBPAP General Membership Assembly
 effective compliance baseline rate - industry (so far): 28.3%
Accomplishments as of November 2014

Systematic Compilation of Relevant Industry-specific data:

• Joint Assessment Data (by DOLE-NCR):
 IBPAP members’ compliance:
o GLS compliance, issues encountered
o
OSHS compliance, issues encountered
o
Summary report on this is in-progress, for submission to IBPAP/DOLE
leadership by December 2014-January 2015
Next Steps
• Continue information drive:
 conduct last orientation session and send out orientation materials and
reference matrix
 plan to offer GLS and OSHS refreshers as BAU for members
 continue sharing GLS and OSHS relevant materials to members as BAU
• Continue JA for IBPAP members under partnership
arrangements until December 2015
• IBPAP and DOLE NCR to continue sharing information to
facilitate conduct of JA for IBPAP members
• Nearing end of MOA (December 2015), assess effectiveness of
partnership and make plans to sustain the benefits derived
from it
Critical Elements for Success
• The motivation to comply must come from the industry, driven by a
sincere desire to protect the welfare of its workforce.
• The Government must also be seen as a partner, rather than a
“police” , in helping the industry achieve compliance. DOLE’s
developmental approach to Labor Law Compliance was critical in
getting the buy-in from the member companies.
• A well-defined framework for partnership and collaboration is key to
the identification of appropriate partners and the definition of
partner roles.
• Tight collaboration among partnering organizations and diligent
program management facilitate the achievement of desired
outcomes.
• Flexibility in terms of timelines and activities can spell the difference
in achieving more despite unforeseen limitations.
THANK YOU!

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