Gabriel L.

Ross
Chicago, Illinois 60613 | 815.263.1426 | gabeross21@gmail.com

Highlights of Qualifications

Self-motivated young business professional with knowledge and experience in management, personalized
customer service, retail operations, training, business communications, and team building. Accomplished in
managing operations as part of a multi-million dollar company, driving sales, and leading team members
to improve performance with the greatest sense of obligation. Recognized as a forward thinker, focused on
execution of crucial organizational goals.

Work Experience

Tommy Bahama Chicago, IL

Floor Supervisor 2017-Present
•Drive profitability and promote an entrepreneurial spirit in all aspects of store operations.
•Analyze the business to provide specific weekly store trends, assortment needs, and guest
feedback to merchant team.
•Minimize employee turnover rates by focusing on taking time to effectively orient new
employees, set clear performance expectations, train, coach, and give constructive
performance feedback.
•Assist employees with career development strategies to improve employee retention and to
build bench strength.
•Create a learning and nurturing environment for all Retail Team Members that promotes sales
and service success, and internal career growth.
•Embrace strategies to increase qualified applicants. Participate in hiring, development, and
mentoring store team.

Tommy Bahama Chicago, IL

Sales Associate 2015-2017
•Created a unique one-on-one guest experience that would leave a lasting impression.
•Accomplished sales goals through efficient planning, execution, and business analysis.
•Represented the flagship location as the Maui Jim specialist by maintaining and
merchandising the product in the store and in doing so increasing Maui Jim sales from
previous quarters and years.

Abercrombie & Fitch Orland Park, IL

Stock Coordinator 2014-2015
•Managed and trained a stock associate staff of 30 employees by overseeing, coaching,
disciplining, and evaluating job performance.
•Maintained merchandise flow, filling, and presentation standards throughout the store.
•Completed companies Manager In Training program in order to better understand and execute
all daily store operations and business activities.
 •Drove store sales by stimulating employees to increase productivity and revenue within a top
tier, high volume location.
•Implemented the importance and utilization of iPad e-commerce sales to enhance customer
experience and drive sales.

Abercrombie & Fitch Orland Park, IL

Brand Representative 2012-2014
•Provided exceptional customer service by anticipating and responding to customers needs.
•Maintained a shop-able sales floor in order to increase customer satisfaction and drive sales.
•Processed sales, returns, and price adjustments on POS system.

Education

DePaul University Chicago, IL

Pursuing a Bachelors of Science in Business Management Graduated June 2018

Joliet Junior College Joliet, IL

Completed general education requirements Winter 2014-Spring 2015

Volunteer Work
Daybreak Catholic Charities. 2011-2014

*References are available upon request.