dns zones : secondary zone and stub zones

cname record in stub zone

VLAN

vlan configuration in switch

DORA casting at which stage what is getting done like unicast,broadcast

andmulticase

DHCP server

log shipment in detail

worker process in IIS

application pools

active manager in exchange

witness server responsibilities

subnet

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Qualifications

DESIRABLE REQUIREMENTS

� Exchange archiving knowledge is an advantage ideally with Enterprise

Vault

� Messaging admin background

� Outlook Web Access

� Microsoft Message Queue

� Active Directory User Management

� An advantage would be experience of SAN/clustering

� Knowledge of Server hardware

ESSENTIAL REQUIREMENTS

� 3 + years minimum experience providing 3rd line server support in a

corporate to enterprise Scale Microsoft BackOffice environment.

� In-depth Knowledge of;Microsoft Windows 2000/2003/2008,Microsoft

Exchange,Outlook 97 through 2007,IIS 5/6/7

� Knowledge/experience of working in cross platform server environments

� Experience in a pressurized support environment

� Knowledge of Server hardware

� Demonstrated strong customer service/support skills such as active

listening, good verbal and written communication

� Able to multi-task across several open cases and manage and prioritize
own time

� Accustomed to conducting research to find answers to questions and

solutions to problems from various sources

� Evidence of establishing technical credibility with a wide range of

customer contacts, with the ability to �read� the customer and modify
behaviour/approach

� Excellent Language skills - English