Chargeback Appeal for 220101076506

Customer Name Donald Dunlap

Customer Email palnudd41@aol.com

Billing Address 6572 JONELLA WAY REDDING, CA - 96003-4703 United States

Customer Location United States

Order Details
Order ID 23562762

Product Name HDTV Antenna Amplifier

Product Description It's an antenna booster with up to 50 miles range.

Order Date and Time Jan 29, 2018 - 6:30pm

Customer IP 68.189.54.98

Order Price $34.99

Tracking Information
Shipping Date Jan 29, 2018 - 8:00am

Shipping Address 6572 JONELLA WAY REDDING, CA - 96003-4703 United States

Tracking Number 61299990279220769149

Tracking Link https://t.17track.net/en#nums=61299990279220769149

Tracking History Number: 61299990279220769149

Package status: Delivered (5 Days)
Destination: Unknown
Origin: United States
2018-02-03 15:06 REDDING, CA, Delivered, Package delivered by U.S.
Postal Service to addressee
2018-02-03 07:59 REDDING, CA, Out for delivery, Out for delivery with the
U.S. Postal Service
2018-02-02 12:13 REDDING, CA, At U.S. Postal Service facility, Accepted
by U.S. Postal Service - Tracking ID 9261299990279220769149
2018-02-02 06:04 REDDING, CA, In transit, In transit to U.S. Postal Service
2018-02-02 03:38 Shipment information sent to U.S. Postal Service
2018-02-02 00:45 FEDEX SMARTPOST SACRAMENTO, CA, Departed
FedEx location
2018-01-31 20:20 FEDEX SMARTPOST SACRAMENTO, CA, Arrived at
 FedEx location
2018-01-31 03:40 FEDEX SMARTPOST LOS ANGELES, CA, Departed
FedEx location
2018-01-30 21:51 FEDEX SMARTPOST LOS ANGELES, CA, Arrived at
FedEx location
2018-01-30 10:48 Shipment information sent to FedEx
======================================
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Return and Refund Policy:

Our Return Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your
purchase, unfortunately we can’t offer you an exchange or price equivalent in store credit.

Assuming you return you purchase within 30 days from delivery, to be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Non-returnable items:

● Gift cards
● Downloadable software products
● Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of
the approval or rejection of your return. Approved returns may be exchanged or issued a store credit equivalent to the purchase price. If you need to
exchange your purchase for the same item, send us an email at support@freeseetv.com. If you prefer store credit, store credit equivalent to the
purchase price will be reflected in your account. Store credits are non-transferrable.

Refunds (if applicable)

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most
products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must inform us via
support@freeseetv.com no later than 14 days after the date you receive the purchased item and you must return such item within 14 days of notifying us
that you would like to cancel your order.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the
original packaging. Refunds will not be given if they do not comply with our returns policy.

Customer Communications
​
Customer emailed to return the product.CSR replied with the return address and a discount offer.CSR informed the
customer that the refund has been processed.

Ticket TKT000236883
Ticket Number :
TKT000236883

From:palnudd41@aol.com Subject:Re: TVFox Antenna - Order Confirmation Feb 15, 2018 - 4:06am
I can only receive 25 channels on this antenna. It was advertised as being able to receive almost all of the available
channels (approximately 200 channels). I would like to return the to antennas and the booster for a complete refund.
From:support@freeseetv.com
Sent by: Brian Baliguat
Subject:Re: Re: TVFox Antenna - Order Confirmation Feb 19, 2018 - 7:04am
Dear Donald,

Thanks for your email.

I've received your request to cancel your order(s).

You may return your product(s) to:

Customer Service
Postbus 202
6670AE ZETTEN
Netherlands

Please do not forget to include your name, telephone number, e-mail and postal address inside or outside of the package
to avoid delays in processing your return. We will initiate your refund upon receipt of your returned item(s).

Alternatively, you may choose to keep your order(s) with an additional 30% discount.
Please let us know if you wish to keep or return the item(s).

Looking forward to hearing from you!

Kind regards,
Brad
FreeseeTV Customer Service

From:support@freeseetv.com
Sent by: Don Siman
Subject:FreeseeTV - 23562721 Apr 17, 2018 - 9:28am
Hi Donald,

I have issued a refund back to your original form of payment. Please allow up to 30 days for the credited amount to
appear on your statement.

Your patience is appreciated in this matter. If you have any other questions, please don’t hesitate to ask.

Kind regards,

Donnie

FreeseeTV Customer Service