Case Study

Billing and CRM

Replacement of appliance based solution with centralized MQ OSS/BSS solution at RVR Net

• Decentralized solution • End -to-End centralized solution • Centralized Operations

• Scalability issues
• Long timelines to launch new Services
• Lack of unified subscriber information
• Lack of Policy Management
• Scalable solution
• Dynamic QoS change
• 360 degree Subscriber view
• Self Care
• Credit Limits
• Enhanced CSR efficiency
• Focus on newer revenue
• Focus on subscriber growth
• Enhanced customer satisfaction

Service Controller Introduction

• Service Catalog RVR Net had a decentralized authentication, bandwidth management and rating
• Service Bundling systems. Hence typical daily operations at their NOC included manual intervention
• Zero-Touch Activation in managing Work Order generation, scheduling installations, POP-wise subscriber
• Real-Time Prepaid Management base tracking etc. Also the system at each of these POPs could not support more
• Subscriber Managed Services than a few hundred subscribers. This lead to performance issues at every
• Location Lock oversubscribed POP. Moreover if this system went down, identifying affected
• Scheduled Change of Services subscribers was a great challenge. Also consolidation of monthly collections from
• Auto-renewals various POPs to arrive at revenue had to be done manually which took time and
efforts.
Customer care
As it was increasingly difficult to manage these decentralized operations, RVR soon
• 360 Degree view realized that it was imperative that its existing appliance based solution be replaced
• Trouble Ticket Management with a better solution. After a thorough evaluation of various solutions, RVR had
• Ticket Escalations opted for the centralized OSS/BSS suite from Magnaquest.
• Role/User based Dashboards

Self Care Deployment

• Usage statistics A pre-implementation analysis study was done to identify the bottlenecks / gaps and
• Password Management come up with a migration plan without affecting the existing operations.
• Online Payments MagnaQuest proposed centralized solution to manage internet services and as well
• Online Tickets support the future plans of digital video and VoIP. Migration was taken up in phases
• Account Summary and each POP was moved to the central system without affecting the operations.
• Self Provisioning The prepaid number generation was replaced with credit limits, subscriber QoS
change is made dynamic. Subscriber activation, deactivation, billing, customer care,
all have been moved to the central system.

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 ROI Boosters

- Provisioning
With a firm objective of automating
processes wherever possible, RVR is
currently being benefited through
various automated features including:
• Near Zero Touch Activation
• Online registration & Self
Provisioning
• Auto Redirection to payment
gateway on credit expiry
• Dynamic QoS Change
For the distributed architecture, the Other significant improvements made at RVR by this implementation include faster
AAA server placed at a centralized authentication timelines, easy navigation, CoA, subscriber triggering provisioning
location, handles requests from the request for change of service and Trouble Ticket Management. A noteworthy
various distributed POPs advantage RVR has seen is the performance at both the authentication process and
policy enforcement has enhanced 5 times when compared with their earlier
- Policy Management appliance based solution.

RVR is able to offer differentiator
services where Policy Management
forms the core of the Service
Fulfillment process.
• Real-time prepaid management
• Night Bird, weekend plans
• Cross-service bundling with
Promotions.
• Meeting SLAs
- Dealer Management
At RVR, the centralized OSS/BSS
solution from MagnaQuest has
enabled management of over 60
resellers.
• Credit limits set for dealers
• Web access to dealers
• Secured access to customer base.
RVR soon plans to launch VOIP services and will be more focused in providing
Value Added Services. With their current infrastructure, RVR is now ready to
render services on the Next Generation platform enabling them to compete better
as they scale up to a larger subscriber base and a wider service delivery platform.
Overall Business Impact
• RVR can now centrally manage their operations
• Refined prepaid voucher management
• RVR is now ready to handle new revenue streams and subscriber growth
About RVR Net
RVR Net provides broadband Internet services to residential and corporate
customers in Hyderabad,soon. RVR offers customized services & packages, 24 X 7
support and connectivity through unmatched technology. Committed to customer
satisfaction, RVR ventures into a faster, broader and newer generation of Service
Delivery.

For More Information, Contact:

Plot No.1523 & 1524, Road No. 12

Banjara Hills, India: mqindia@magnaquest.net
Hyderabad, Andhra Pradesh, India Malaysia: mqmalaysia@magnaquest.net
Tel : +91 - 40 - 2332 0220/975, USA: mqusa@magnaquest.net
Fax : +91 - 40 - 2337 0037

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