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RIDDHI DUTTA

Tel.: 080 - 42227807 (Res.) / 09632995815 (Mobile)


Email: riddhidutta83@gmail.com

Can be headhunted for Pre-Sales Consultant / Business Consultant / Business Analyst / Pre-Sales with an
organisation of repute preferably in Bangalore.

Senior Opportunity Business Analyst


With nearly 3 years of experience; skills and knowledge in;

Project Management Advisory Services Pre – Sales Operations


Program Management Strategy Consulting Business Analysis
An MBA (Marketing & Systems) professional from Faculty of Management Studies (Delhi University), currently
associated with HCL Technologies Limited, Bangalore as Senior Opportunity Business Analyst. Exposure in
understanding & adopting emerging trends & techniques, addressing industry requirements to achieve organisational
objectives. A proactive planner with strong analytical & product management skills with a thorough understanding of how
to interpret customer business needs to translate them into application and operational requirements. Distinction for
possessing complete ownership of proposals and ensuring the timely and quality delivery. Adept in analysing information
system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information
systems management. Skilled in serving as the conduit between the customer community (internal and external
customers) and the software development team through which requirements flow. Adept at providing advisory services
on various applications / product functionalities to the clients. An effective communicator with good analytical, inter-
personal, organisational & mentoring skills.

Career Highlights

HCL Technologies Limited, Bangalore


Pre-Sales Senior Opportunity Business Analyst
Since
Dec’09
Reporting to Associate Vice President

Key Deliverables:
 Formulating strategies for account mining in close co-ordination with the sales and engagement teams.
 Creating proactive pitch for the clients as per the industry trends and their implication on IT strategy.
 Bid Management – Handling complete ownership of proposals and ensuring their timely and quality delivery.
 Proactively identify business trends and emerging opportunities
 Pivotal in overseeing the program management and the client visits.
 Interfacing with the IT vendor’s to identify specifications about delivery capabilities, sales force efficiency, geography
wise market share, new service lines / propositions, global delivery centres, and project / operating margins.
 Contribute to the knowledge management repository to shorten the sales and delivery cycles
Achievements
Accomplishments:
 Successfully managed the timely submission of a proposal involving more than 70 stakeholders.
 Managed teams of 10-20 resources for responding to RFPs and drafting customer specific solutions, taking it to deal
closure
 Co-ordinated the visit to a large investment firm and impressed them with high chances of continued business in
future with HCL.
 Administered $100 million opportunity involving a large investment management player.
 Conducted a workshop for a Global Investment Bank to appraise them of HCL's capabilities.
 Formulated a winning response for the entire Production Support of the Global Finance Technology Services of a
Fortune 50 Bank.

IBM India Private Ltd., Bangalore


Consultant (Strategy & Change)
Jul’09 -
Dec’09
Reporting to Managing Consultant

Key Deliverables:
 Acting as an Industrial Consultant/Analyst for IBM, Australia in a project involving a leading Australian Airlines.
 Understanding the key business issues faced by the company and proposing solutions to it.
 Evaluating the target company’s performance with respect to its industry; peers and own past performance.
 Determining the main aim of the company and the capabilities of IBM Services to attain its vision and mission.
 Conducting industrial analysis in various sectors across IBM geographies including;
 Industrial Conglomerate in USA.
 Retail Giant in Philippines.
 Computer Hardware and Desktop Giant in Canada.
 Aerospace and Defence Simulator Manufacturer in Germany.
 Global Provider of Outsourced Customer Contact Centre Services in USA.
 Food Retail Giant in Philippines.

Accomplishments:
 Played a key role in interfacing with the Airlines: Customer and Marketing teams to facilitate Mobile Check-In, Online
Check-In, Self Tagging Kiosks, Auto Check-In and Disruption Management in a “Full Self Service Kiosk” project.
 Associated as a Key Member of the Value Creation Centre of Excellence.
 Successfully completed analysis of the 25 companies for highlighting their main points and proposed solutions to
address the same.

Infosys Technologies Limited, Bangalore


Software Engineer
Jul’05 -
Jun’07

Reporting to Senior Project Manager.

Client: Leading Banking Institution of USA.

Key Deliverables:
 Overseeing multiple projects exclusively, ensuring its timely and smooth delivery under severe time constraints.
 Conducting induction and training for new entrants in the team.
 Stellar role in planning, tracking, work allocation, execution and delivery of projects.
 Handling end-to-end interfacing with the client and onsite members in understanding business requirements
translating them into technical specifications and delivering modules as per SLA.
 Designing, coding, testing, implementing software modules and time - bound incident resolution.
 Preparing the Best Practices Documents as per set quality standards as well as initiating the root cause analysis for all
the projects.

Accomplishments:
 Successfully managed a team of seven members at offshore in a timely execution of a critical project.
 Efficiently obtained a track record of zero defect delivery.
 Received Appreciation by Client, Project Manager and Senior Project Manager for on-time quality delivery of modules.
 Recipient of “Spirit Cards” from the client for outstanding performance in the projects.
 Credited with excellent rating in all categories at the Annual Appraisal, 2007.
 Distinction of providing live demonstration of applications to the Client and Delivery Manager.
Internship

GE Corporate – Information Management Leadership Program Apr’08 – Jun’08


Project Title: Process Re-engineering for GE Money Solutions Delivery Issues.

Roles:
 Providing inadequate Control on Process Life Cycle & tracking the visibility of project details.
 Digitizing New Project Introduction (NPI) while ensuring low total cost of ownership.
 Interacting with Senior Managers, AVPs and CIO to understand methodologies and practices.
 Benchmarking against industry standards, conducting pilot study & process mapping of existing process.
 Re-engineering the business process to achieve efficiency and time-cost savings.
Accolades:
 Contributed in an annual saving of 5616 man hours through a minimum cost solution.
 Individually handled the Project from requirements gathering to pilot roll out.
 Influenced critical ‘Buy In’ from process stakeholders.
 Prioritized the project by the CIO after initial Charter discussion.
 Recipient of appreciation for the work done by the CIO and Vice-President of GE Money Solutions Delivery.

Industrial Projects

Organisation : Times OOH Sep’08 – Nov’08


Title : Project Intern.

Scope of Project
 Maintaining customer profiling and analysing of “Consumer Durables”.
 Conducting an in-depth study of the Consumer Durables Sector.
 Performing individual analysis of the leading players.

Attainment : Recipient of Letter of appreciation from Mr Rohan Arora, National Head – Category Development
at Times OOH Marketing & Strategy.

Academic Projects at FMS

Title : Retail Concept of Central Mall, Future Group.


Title : Analyzing the Communication Mix of Select City Walk Mall Marketing.
Title : Analyzing the Brand Re-positioning of Shoppers Stop.
Title : Analysis of brand extensions in retail.
Title : Change Management at ICICI Bank Strategy.
Title : Consumer Behaviour in “Mobile Phone” and “Laptop” Industry Marketing.
Title : Knowledge Management in India Systems.
Title : Supply Chain & Logistics at Wal-Mart & McDonald Supply Chain.
Accolades

- Certified Member of MENSA International – The World High IQ Society.


- Winner of ‘KLUELESS’ – Flagship event at IIM Indore; Entry into the KLUELESS Hall of Fame in the
year 2008.
- Winner at a Paper Presentation - ‘Retailers’ Challenge – Staying Competitive Under Increasing
Costs’, FMS
- Campus Finalist – ICICI Prudential Power Play – The Simulation Game in the year 2007.
- Campus Finalist - Mahindra & Mahindra War Room – The Strategy Game in the year 2008.
- Presented Paper on E-Retailing at Earthshastra– the IBM Business paper presentation contest, FMS.
-
Presented Paper on “Role of IT in Organized Retail” – the Paper presentation contest at Symbiosis
in the year 2008.
Extramural Responsibilities Held

Corporate Relations and Placement at FMS Delhi as Elected — Joint Secretary.

Roles & Achievements


- Planned and mapped the Roadmap for the placement process at FMS for Batch of 2010.
- Acted as Single Point of Contact for companies from diverse sectors, for all campus activities including placements.
- Instrumental in conceptualizing and preparing the FMS Corporate Communication Brochure’lO.
- Involved in inviting new accounts like Apple, Perfetti Van Melle, Stemcor, Puma, Heinz etc. to campus.
- Acquired 100% placements in the stipulated period with 33% increase in companies visiting campus.
Management Sciences Association — MS, the Student Body at FMS as Elected — Joint Secretary.

Roles & Achievements


- Successfully headed the Management Science Association — The Student Body.
- Spearheaded the ServeSevak project at FMS, Delhi to enhance the viability and sustainability of NGOs.
- Handled all activities involved in staging Serveskriti, the annual seminar, FMS.
- Initiated the formation of the E-Cell and Co-operative store at FMS.
- Coordinated activities in the Online Services and Marketing conclaves at FMS, Delhi.

Scholastics

2009 MBA (Marketing & Systems) from Faculty of Management Studies (University of Delhi) with 67%.
Distinction of being ranked among the top 10% of the batch across all 4 semesters.
2005 B.E. (Computer Science and Engineering) from Siddaganga Institute of Technology (VTU), Belgaum
with 71% (Distinction).
Personal Snippet

Date of Birth : 29th March, 1983.


Address : B-310, JS Harmony, 3rd Main, 18th Cross, Hoysalanagar, RM Nagar, Bangalore – 560016.
Linguistic Abilities : English, Hindi and Bengali.