EXAMPLE COVER LETTER.

05/04/2013 (Place date of writing cover letter here) NAME HEREYOUR ADDRESSMOBILE NUMBER EMAIL
ADDRESS ______Airline Name_______ Flight Attendant ApplicationDear ___Airline___ Recruitment
Team,I am writing to express my interest and apply for the position of a Flight Attendant with
_________.I have just under two years customer service experience and three years working for a non-
profitorganisation. My passion is in customer service, I find it the most rewarding and
interestingexperience. I am a very motivated, responsible and adaptable person. I believe that I can
maintainthe core company values of ___Airline___ and I am able to relocate for the position. I believe
inmaintaining a professional but friendly and mature attitude and outlook, as well as ensuring
thatreliability and safety are top priorities.I really have a passion for meeting new people, I love
interacting and learning about new people. Inmy previous work experience I have learnt to work shifts
at all different times of the day and I havemany other skills such as being resourceful, showing initiative,
being a leader, working in a teamand helping others out.I have always had a tremendous interest in
becoming a Flight Attendant, If I were lucky enough to be part of your excellent team I promise to
provide an excellent quality of service, maintain safetystandards and perform all other aspects of the
position. My impeccable grooming, commitment toexcellence and ability to remain calm in unexpected
situations is part of why I would like to becomea Flight Attendant with __Airline___. I am a really hard-
working, assertive and motivated person. Ihave a very flexible lifestyle and I am a safety conscious and
customer service orientated individual.Thank you for taking the time to read this. I truly appreciate your
time. I am excited about the prospect of meeting and interviewing with you at a future date.

BASIC OPERATION OF INTERVIEW

Each interview for each airline is different. The best way to find out the particular information youare
looking for is to use Google and YouTube. People have created numerous forums, videos andchat's
about airlines and their interviews, especially when it comes to being a Flight Attendant or what is more
commonly being used as today, Cabin Crew.There are a few different types of interviews. Usually the
first stage will be your application mostlikely online but possibly by mail. You will have filled out a
questionnaire of some sort asking your height, date of birth, if you have a criminal history, your work
experience, your customer serviceinteractions and many other things as well. Airlines asses these as the
first point of contact betweenyou and the airline and if they like the first impression, you need to show
them that you mean business when and if you progress to the next stage.The next stage will most likely
be either a phone interview or attending an interview of some sort.Assuming it is a phone interview,
have pen and paper ready and you might want to record the call if you can – so you can asses yourself if
you happen to be unsuccessful. You might not connect withthe person on the phone, but that is okay,
remember they are just doing their job and even thoughyou are nervous and trying to perform your best
it is okay to take a moment to think about thequestion and answer as honestly and accurately if
possible.Another thing to talk about is the physical interview. This would be going to the airlines
recruitingsession, open day, one-on-one interview, group interview, a panel interview and all other
fancythings airlines call it. You will be looked up and down, left and right and you will be judged by
theeyes of the recruiters. It's a little harsh, but you need to be up to standard if you're going to be
awalking advertisement for an airline.Each interview is different, you might need to role play, you might
have to get up in front of everyone and sing a song in that horrible singing voice you were blessed with,
it's possible you'll begiven one minute to know the person next to you's life story and have to tell
everyone else about it,you might have to work in a team to come to a conclusion on a problem that you
have been given. Itranges and there are so many variables, so your best option is to open up the
internet and researchflight attendant/cabin crew interviews for the airline you have an interview
with.The next things to happen could include a medical, background check, security clearance, a
reachtest(to ensure you meet height requirements on board) and some airlines do online tests to test
your language, comprehension and other skills

INTERVIEW QUESTIONS

Tell us about yourself....

This is where you will describe who you are a person in a brief amount of time. List some skills you
posses, add in some adjectives, tell the recruiters or group of people in front of you about your home,
do you live alone? With friends? With family? Do you love to bake, play sport or sing? (Tip:Don't add in
“travelling” because a thousand people have used that one before and recruiters aretired of hearing it.
Be original! Be you!)

Why do you want to be a flight attendant?

Tell them your honest reason. It can only come from your heart if it is truly what you want. Do youwant
a change of scenery? Has it been your lifelong goal? Do you want to do it because you love people and
customer service?

Are you willing to relocate?

You're going to need to be honest, but also if you say no then there's a high chance you may not
berecruited. You need to be willing to make the move if you want the position. Some times you maynot
get to choose where you move to. But you need to be willing.

Where you do you want to be in 5 years time? Do you see yourself progressing within the company?

Ensure you have prepared a good response to this. One that is true to your intentions but also makesthe
airline okay with your response. If you answer with an “I don't know” or “I haven't though aboutit” then
you have not prepared yourself well. Airlines want to know your going to be part of their team for a very
long time. They hope to employ long term people who can do the job for years, so be prepared.

How do you deal with stress?

We all deal with it differently, ensure you have a response that gets to the heart of how you deal wihit.
Do you asses the situation and prioritise? Do you calm your thoughts down and keep poweringthrough?
Or do you just keep going and not letting any stress effect your work ethic or commitmentto the job?

Why did you only apply now?

Have you been working in a career and need a change? Did you stumble across a job posting for the
position and think you could do it? Make it something interesting and honest.You will most likely get
asked about strengths and weaknesses. Ensure you know what you're goodat and what you need work
on. If you need work on anything, make sure that you let the recruitersknow that you are working on it,
and you have the skills to overcome the issue.These are just some sample questions. There are so many
questions you could be asked. I suggestyou read “The Essential Guide: To becoming a flight attendant”
and reading online posts, other books and interview tips to have more knowledge and be more
prepared

QUESTIONS TO ASK RECRUITERS (Either during assessment if time permits, or whenyou are asked “Do
you have any questions?”)

What is ____Airline's____ employee growth rate?How often are reassessments completed on Flight
Attendants?Before you began your career, what would you have liked to have known about it?Is being a
Flight Attendant and being on reserve a challenging task sometimes?What is the average length of
training?If I am successful when will training begin?Does the airline plan on bringing in any new fleet of
aircraft?If I happen to be unsuccessful what steps do you think I should take to better my chances next
time?What is the maximum number of days away from my base I can be working for?What is the
process from here?

Try your best to compliment recruiters and be very polite when asking the questions. Ask amaximum of
three questions but it's better off it being only one or two.

GETTING TO/FROM INTERVIEW LOCATION

Ensure you have the absolute correct address of the location. If you are driving there, the day or night
before take a drive there to ensure you know where you can park, how much parking may costand how
long it will take you to get there, keep in mind traffic conditions(roadworks, crashes,weather, train lines)
always change so be aware of that.If you are taking a train you should estimate how long it will take to
walk or get a taxi or bus to andfrom the train station. Ensure you have a back up plan if the train
timetables is altered at last minuteor if you train is late or cancelled. Google maps is great for estimating
the length it takes to walk from one place to another.If you are flying to the interview from your home
state, ensure you dress appropriately, have your passport on hand for identification purposes, make
sure you know where to check in or do it onlineand print your boarding pass and even bring some treats
along for the flight attendants. If travellingwith the airline who is hiring you, be very discreet about it.
You can also ask the flight attendants on board if they aren't busy about the process.There are many
other ways of getting to/from the location just ensure you leave the correct amountof time to get there
and make sure that you know exactly where it is. Take along some snacks or extra cash in case you get
hungry, keep in mind not all location have places you can buy food.

Don't be discouraged if at any stage you are unsuccessful, there's a place for you in aviation and it just
might take time to find it.Talk to everyone you meet. Reception staff, other candidates, recruiters etc.
Someone might be“undercover” to be an extra eye to the airline's recruiters.Be nice and polite but
assertive. Know who you are how you're going to let everybody in the roomsee exactly who you are and
what you can bring to the airline.Don't chew gum. It's very unattractive and is not accepted if you're
successful.Make sure you tick all of their boxes. By this I mean really read their position description and
knowthat you ARE that person they're describing. Make their job easy – be as great as you can be so
theycan say yes to you!Have good references. Make sure your references are going to give you a good
opinion. If not, finda workplace or volunteer where you know you can get a good reference, because it
could cost youthis opportunity if you don't have someone backing you up.Have background knowledge
of the airline and it's customers. The more you know and demonstratethat you know, the more the
recruiters will be wowed by you.Eat a healthy diet if you can. It will make your body happier on the
inside which could also makeyour skin look healthier. Also drink plenty of water on the day, but beware
of going to the toilet toooften, you don't want to leave the room at all in case you miss important parts
of the assessment!Have knowledge of the 24 hour clock, the phonetic alphabet and airport/city
codes.Don't talk about your past jobs as if you hated them, turn your undesired experience into a
positivesituation when asked about it.