SHEHROZ ALTAF

Mob: +971 504657579

E-mail:SHEHROZ.ALTAF@HOTMAIL.COM
Address: Deira Dubai – U.A.E.

Sales & Operations management Professional /Technical support in Mobile Phones

An Overview

With over 11 years comprehensive experience

Retail & Sales Customer

Merchandising Brand Product Technical
Operations service
Expert Promotion Positioning support
Executive professional

 A Competent, result oriented & diligent Retail & Sales Management Professional, with an
excellent & rewarding career of over 9 years. Equipped with the expertise in Retail, Sales &
operations, Merchandising, Marketing Management, Customer Relationship Management &
Team Management while performing in the cost-efficient manner along with the unwavering
quality standards.
 Expert presenter , negotiator , and businessperson able to forge solid relationships with
Strategic partners and build consensus across multiple organizational levels.
 Create and present proposals , product demonstrations and technical presentations. Coordinate
with engineering and technical teams to identify opportunities and provide quotes
On products and solutions.
 Consummate professional with excellent planning execution, monitoring and resource balancing
skills, attention to detail as well as the ability to build and lead effective teams. Outstanding
presentation and leadership skills.
 An effective communicator with excellent interpersonal and team management ability and highly
efficient in achieving set goals and targets while providing bottom line and top line results
consistently.

CORE COMPETENCIES

 Sales & Marketing: Handling the marketing and sales operations for achieving increased growth
& profitability. Reviewing & interpreting competition after in-depth analysis of market information.
Driving business growth identification & penetration of new market segments for attainment of
periodical targets.
 Showroom Management: Responsible for ensuring profitability and development of the
showroom through effective management of sales, operation, Delivery and optimization of cost.
 Product Promotions/Branding: Implementing sales programs/strategies to improve the product
awareness in markets by brand building and market development efforts. Creating

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 Initiatives, conducting presentations & demonstration for increasing brand visibility. Utilizing market
feedback & personal network to develop marketing intelligence for positioning the products.
 Customer Relationship Management: Maintaining cordial relations with customers to sustain
the profitability of the business. Maximizing customer satisfaction level by monitoring customer
complaints and providing efficient services. Handling customer grievances and resolving their issues
for customer retention.
An Overview
From 2014 till present: 050telecom U.A.E., Dubai – UAE
Senior sales Advisor & Technical Support

Role Essence: Promoted and sold mobile phones/smart phones/accessories in the showroom with
accountability of achieving revenue targets objectives of the store. Supervised the junior staff by
preparing their duty roosters and generated weekly/monthly sales report. Effectively followed up clients
to generate repeat business from them.

Achievements:
 Engineered the sales of 6 main branches in 050 Telecom. Looking after all the operations in those
branches and sending the monthly sales report to direct Retail and operations manager.
 Increased sales and growth of business by taking customers feedback and suggesting management
to introduce new products.
 Introduced new line of products in the showroom in 050 Telecom which increased the showroom
sales and customer footfall.
 Good knowledge about mobiles software and hardware, can lead a technical team.
 Lead and direct a team by assigning and dividing roles and tasks. Supervise their daily work and
provide proper feedback on areas of improvement. Assist the team members and coach them
whenever necessary to upgrade their sales skills.
 Supervised and increased the sale of 050 Telecom showroom in the biggest shopping malls like
Deira City Center & Midrif City Centre etc..
 Opened customer accounts by recording information which increased the company business.
 Achieved monthly targets of the company every year.
 Won title “Employee of the year” twice in 050 Telecom during service.

Jan 2010 to Feb 2013: Warid Telecom PVT, Lahore – Pakistan

Customer Service officer
Role Essence: Increased sale and cater to the channel/distribution/consumer market through
my skills of entire satisfaction of the company.
Over three years have worked in various roles within the call center including:
Inbound Call Center: Answering high volume customer calls and meeting daily call handling
targets.
Outbound Call Center: Responsibilities included making customer facilitation calls and as
well as feedback calls regarding their issues.
Successfully managed call-backs made by the Dialer in the specified time.
Acted as backup supervisor. Handled escalated and complaint calls successfully.
Worked in 789 help line for activation of new SIM cards in accordance to PTA rules
Worked in Ward’s official help line 124 dedicated for Warid employees, Key Account
Managers and Government Officials.

Jan. 2007 to 2009 December (Dbay communication Call center CSR )

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 Role Essence: Handle customer inquiries, complaints, billing questions and payment
extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution
and design best-option solutions. Interface daily with internal partners in accounting, field services,
new business, operations and consumer affairs.

Achievements:
 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 200
inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy,
volume).
 Became the lead “go-to” person for new reps and particularly challenging calls uses one of the
company’s primary trainers of new and established employees.
 Helped company attain the highest customer service ratings (as determined by auditors) -- earned
100% marks in all categories including communication skills, listening skills, problem resolution and
politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance evaluations.

ACADEMIA

 B.B.A from Punjab University of south asia Lahore Pakistan.

 Intermediate from BISE Lahore Pakistan.
 Matriculation from BISE Lahore Pakistan.

I.T. SKILLS

 Proficient in MS Word.
 MS Excel and Outlook.
 Windows installation.
 PC Troubleshooting.

LINGUISTIC PROFICIENCY

 English.
 Arabic.
 Urdu.
PERSONAL DETAILS

Father’s Name : Malik Altaf Hussain

Nationality : Pakistan
Driving license : Yes
Date of Birth : 28th March. 1989
Visa Status : Employment ( Till 20 June 2018)

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