William S.

Miller, CSPO
Dallas, Texas  (214) 356-6293  wsm96@sbcglobal.net www.linkedin.com/in/billmiller/ 

SUMMARY
A certified scrum product owner who is a self-starter, adaptable and flexible in rapidly changing business environments.
Business Analyst team lead, trainer, and mentor for business analysts in Waterfall and Agile methodologies. Expert in
producing and managing business, system, and implementation requirements through all phases of the SDLC.

EXPERIENCE
FedEx Office January 2016-Present
E-commerce Marketing Division
Business Analyst
Project: Next Gen Print on Line (B2C application)
 Facilitated JAD sessions for new features for the application
 Researched, gathered, wrote, and revised requirements and user stories for the application
 Conducted and presented gap analysis between the business requirements and the developed application
 Feature Lead (Product Owner) for a portfolio of features for the application
 Subject Matter Expert on the application
 Conduct testing and assigning business priority to all QA defects.

Project: Commercial on Demand Phase I: Mobile Access Catalog (B2B application)

 Participated in the strategy and vision of the products, and conveyed same to IT
 Compose epics which were expanded into user stories
 Compose 173 user stories and 830 acceptance criteria in the second half of 2017
 Subject Matter Expert on the application
 Mentor other Business Analysts
 Review usability testing and suggest changes in functionality for further testing
Tools and Technology
 HP ALM (Quality Center)
 Team Forge
 HP Agile Manager (AGM)
 Trello

Fidelity Investments Westlake, TX 2013-2015

Business Analyst
 Fulfill relationship managers support requests for the 401(k) plans they service
 Prepare corporate actions for plan changes
 Processing of missed SLAs for plans’ performance standards
 Lead BA on Safe Harbor and QDIA notice requests
 Lead BA on Operational Contact Updates
 Analyze data using advanced features in Excel.
 Document new processes and procedures.
 Mentor junior analysts
 Teach processes to the other analysts
Tools and Technology
 Various in house applications including Xtrac, PSW, CDMS, and Ad Hoc Reporting.

Page 1 of 3
 William S. Miller, CSPO
Dallas, Texas  (214) 356-6293  wsm96@sbcglobal.net www.linkedin.com/in/billmiller/ 

Senior Systems Analyst

Project OneBook
 OneBook has had multiple initiatives central to completing a multi-year program for a global accounting
application with a complex release schedule.
 Conduct process mapping for the various features
 Research, gather, and write user epics and stories and the testing required for acceptance in agile environment.
 Participate in a pod environment where scrums were held on a daily basis with our Kanban board.
 Work closely with developers and testing personnel to implement new functionality.
 Coordinate with vendor to develop new functionality when it couldn’t be implemented through the wrapper.
 Heavy use of Jira for management of projects including iteration planning and execution; and defect resolution.
 Analyze data using advanced features in Excel.
IT Strategic Plan for Educational First Steps
 Project Lead for program developing an IT Strategic plan for Educational First Steps
 Developed an IT Strategic Plan to reduce cost for current implementations and end user support, and to
accommodate organizational growth over the next five years.
Tools and Technology
 Agile methodology  JIRA and Rally applications. Quality Center
JPMorgan Chase Dallas, TX January 2001- March 2013
Business Analyst and Project Manager Stock and Bond Valuation Systems, Business team, 2010-2013
 Lead business-side team for operational readiness and quality assurance, including test strategy and
planning: regression and post-production testing.
 Develop strategy for onboarding new applications into the enterprise stock and bond valuation system
 Manage UAT of new valuation system.
 Oversee the design of 200 workarounds for defects to allow the new valuation system to go live.
 Coordinate with Vendors for feeds for valuation system.
Business Analyst Stock and Bond Valuation System, Technology team, 2006-2010
 Led requirements management through all phases of the SDLC for global application programs with multi-
year, multi-phased implementations.
 Gathered and wrote use cases, UML diagrams, requirements documentation, and requirements traceability.
Business Analyst: Lead business analyst on Technology team for suite of client-facing applications for
information reporting, data inquiries, and investment and transaction services, 2001-2006
 Responsible for resource management decisions on work distribution for 8-member team
 Technical writing, process mapping and use case development
 Train six business analysts in project standards and methods
 Mentor junior analysts across projects and business groups on a daily basis
 Develop requirements management process for Dallas IT division
 Lead implementation of requirements tool for the enterprise: Tool analysis and selection process; customized
implementation; and roll-out plan
 Work with executive level management to make job function outsourcing decisions for all of Dallas’ IT
division; developed tool to compare completed performance evaluations; resulting analysis determined
outsourcing decisions.
 Perform Annual Budgeting for 100+ person department, allocating resources, defining the scope of work, and
estimating costs for project engagement for senior management
Tools and Technology
 Agile and Waterfall methodology
 Advanced heavy use of MS Excel
 Jira
 Quality Center
Page 2 of 3
 William S. Miller, CSPO
Dallas, Texas  (214) 356-6293  wsm96@sbcglobal.net www.linkedin.com/in/billmiller/ 

Education

B.A., George Washington University

Software
Adobe Acrobat
JIRA and JIRA Greenhopper
Microsoft Office, including Access and Visio
Microsoft Project
Microsoft SharePoint
HP Quality Center
HP Agile Manager (AGM)
Rally
Rational Requisite Pro
Trello

Continuing Professional Education

Excel Programming with VBA
RUP, UML, and Use Case Development
Agile 101
Fidelity Agile Methodology
Certified Scrum Product Owner Training and Certification (Certificate 000518604, Active until 4/14/2020)

Member, Scrum Alliance

Page 3 of 3