BPO Fulfillment Process Flow Diagram

The following diagram shows a high-level overview of First American Residential Value View’s valuation
fulfillment process flow:

Direct Orders
Into SourceNet
Client

Excel Manual
Spreadsheet Delivery
Containing Source One
Orders Manual Assignments

Auto-Delivery

Results
Made Results
Available Bulk Entered - Field
to Clients Loading Subject Associate
Source One to 300+-point Visits BPO
Account Manager Automated Subject Results
Quality Property Captured
Checking,
validated by
FirstAm
integrated Broker/
mortgage Agent
data.

Contacts
Results
Field Associate
Scored on
To Resolve
100-point
Quality Issues
Scale

Senior Quality
Reviewer Orders Orders
audits 100% of That That
results before Score Score
sending to Client >90 Points <90 Points
(random orders
receive 2nd Staff Reviewer
review) Resolves Quality
Issues
Quality-Checked
Orders Delivered
to Senior Quality
Reviewer

ORDERING: Clients may access SourceNet directly to place individual orders or route the orders on an Excel
spreadsheet to the Account Manager for loading with “Value View’s” sophisticated bulk-loader.

ORDER DELIVERY: Once an order has been entered into SourceNet, all orders are subjected to the Auto-
Delivery engine within SourceNet, which automatically links the order to a field associate (broker or agent)
who covers the geographic area of the subject property. Orders that can not be auto-assigned proceed
through the manual assignment process.

FULFILLMENT: Once assigned and received by the field associate, each order contains the photo, comp,
and other instructions required by the client. The field associate visits the subject property, gathers the
required info/photos, and inputs the results directly into SourceNet. SourceNet automatically applies over 300
quality checks and prompts the rep to fix/repair any potential problem data or missing data. Each order is
assigned a score on a 100-point scale.

QUALITY CHECKING: Orders that score at least 90 points are sent directly to a Senior Quality Reviewer
(SQR) for final auditing before being made available to the client. Orders that score less than 90 points are
reviewed by a staff reviewer and, typically, the field associate is contacted to resolve the issues. Once
completed, the order is sent to the SQR for final review. A random sampling of all orders is subjected to a
second final review prior to being sent to the client. SQRs also review all orders where a value variance
outside of specified tolerances exists between a current BPO and a prior BPO in our database.

CONFIDENTIAL