No Task

Lead the development and implementation of a Field Service

strategy and its operational execution that delivers value to the
1
customer and results in revenue & profitability for the
company

Lead and manage a sizable team of regional service managers

2
and network management professionals

Establish & manage relationships with key internal and external

3
stakeholders (Marketing, Logistics, GBM, Etc.)

No Competence

1 Developing Other

2 Achievement

3 Initiative

4 Self-Control

5 Relationship-Building

No Competence

1 Directiveness

2 Teamwork

3 Team Leader
 No Competence
1 Concern for Order

2 Empathy

3 Seeking information

4 Customer Service Orientation

5 Impact and Influence

6 Organizational Awareness

7 Analytical Thinking
8 Conceptual Thinking

9 Expertise

10 Self Confidence

11 Flexibility

12 Organizational Commitment

No Sub factor
1 Comfort level
2 Risk Accident
3 Hazardous Exposure

No Competence

1 Experience

2 Education

3 Certificate

Level 1
Definition SMA
 Indicator

Increasing in revenue and profitability

Increasing in regional services preformance

Relationship with key internal and external stakeholders is

maintained

Level Short Description

9 Giving reward

Consistently developing new

8 business

Preparing action for 5-10 years

8 ahead

6 Control the situation

Maintain relationship
8 (customers and colleagues)

Level Short Description

Discharge employee with poor
9 performance

7 Conflict management

6 Role model
Level Short Description
7 Develop complex system

5 Understand the root problem

Use system which developed by

6 her/himself
9 Act as client's advocat
Influencing in complex
8 strategies

6 Understanding long-term issues

6 Analyzing complex problem

7 Create new model

7 Professional with master

specialization level

6 Involved in challenging situation

6 Adapting strategies

5 Make a controversial decision

level Short definition

2 High
0 Low
0 Low

Level Short Description

6 15+ years experience

5 S1

1 Fair Grades

2 3 4 5
D1 D2 D3 D4/S1
 6
S2/S3