South African Airways

Reference Number TA7

Implementation Date August 2011
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Revision / Amendment Number V1
Revision / Amendment Date August 2011

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Position Title Sales Officer

Number of Positions 1
Grade / Level 9L-10L
Department Sales
Business Unit / Division Commercial
Position Number
Reference Number
Open To Permanent Employees

JOB PURPOSE
The Sales officer is responsible for planning, realization and the control of the field sales activities in his/her
area. The Sales officer shall monitor and analyse the performance of his/her sales area. He/she shall provide
timely reports, recommendations and feedback to South African Airways. The Sales officer sets up a sales
activity plan and will implement it and review it with the Sales Representative on a quarterly basis. He/she is
in charge of setting up sales campaigns and realization of projects.

PRINCIPAL ACCOUNTABILITIES
 Principal accountability relates to actively visiting and selling to customers the products and services of
SAA establishing long term and sustainable relationships with customers.

 Develop and implement a sales plan for the respective portfolio; establishing a customer focus channel
on a national basis;

 Establish business objectives for the portfolio; ensuring financial targets are met;

 Maximize existing customer potential and identify new business opportunities to generate incremental
revenue, market penetration and development;

 Develop and implement a promotional plan for the respective portfolio; brand awareness and effective
communication with customers;

 Negotiation of contracts with key customers; and identifying new business opportunities;

 To support SAA’s senior management by providing market intelligence, customer feedback and
information based on the analyses of accounts relating to the responsible territory; as well as identifying
reciprocal business opportunities

 To establish business objectives and plans for the portfolio in line with SAA sales strategy

 To represent SAA on all external business activities promoting SAA and brand awareness

 Compile detailed and accurate weekly, monthly reports, planners, revenue analyses, customer
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 South African Airways
Reference Number TA7
Implementation Date August 2011
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Revision / Amendment Number V1
Revision / Amendment Date August 2011

segmentation and calling patterns as per the agreed sales standards

 Internal and external stakeholder relationship is key to achieving sales objectives

QUALIFICATION AND EXPERIENCE

1. Professional or advance Diploma
2. Bachelor’s degree in Business Administration would be an added advantage
3. Minimum of 3 years of experience in the travel industry, with a sales focused role

KNOWLEDGE AND SKILLS

1. Sales planning knowledge
2. Time management
3. Basic finance management, and analytical skills
4. Presentation skills
5. Network and negotiation skills
6. Possess strong verbal and written communication, and interpersonal skills
7. Computer literacy
8. Able to work under pressure
9 Valid driver’s license
10. Undefined hours
12. MS Office: Word, Excel, Outlook and PowerPoint
13. AMA Res & Ticketing Training

ATTRIBUTES
Demonstrate the SAA values: Customer Focus; Accountability; Integrity; Safety; Excellence In
1. Performance; Valuing Our People
2. A fanatical web user
3. A creative mindset and a sense of judging good creative work
4. Strong interpersonal skills
5. Excellent time management skills
6. Team player
7. Strong attention to detail and meeting deadlines
8. Ability to build and maintain working relationships in the industry
9. Organizational resilience and ability to manage pressure

This document contains C O N F I D E N T I A L information belonging to SAA Page 2 of 3

 South African Airways
Reference Number TA7
Implementation Date August 2011
Advertisement for a Vacancy
Revision / Amendment Number V1
Revision / Amendment Date August 2011

PLEASE NOTE THE FOLLOWING:

 The onus is on the applicant to prove that he/she meets the minimum requirements, therefore please ensure
that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills,
experience (inclusive of duties, tenure, designation etc.) and attributes.
 A detailed CV should be emailed to: sarahchetambe@flysaa.com
 Please note that no applications will be accepted without all relevant qualifications.
 Closing date will be on 19 August 2016 at 17H00 Please be mindful of the closing date as NO late
applications will be considered.
 Applicants will go through a comprehensive assessment process which may include competency
assessments;
 SAA reserves the right not to make an appointment to any of the positions contained in this advert.
 Queries relating to the above positions may be directed to the relevant HRBP.

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